MIE Trak Pro reviews

Highly Flexible MRP

Opmerkingen: This is the second company that I have successfully deployed MieTrak Pro at; and the second company that has seen immediate results and improvements to efficiency and profitability. Their support team is quick and responsive and I have seen many features that we have requested be implemented over the years.

Pluspunten:

One of the largest advantages over other software is the support included as part of the annual support agreement. The software receives constant updates and improvements and you can always ticket the support team for help. These updates lead to new features and ways to manage production. Ultimately, this fuels continual improvement within the organization with new ways to better capture and maintain production data. However, the dynamic nature of the software introduces some challenges when something is changed or broken.Our team just rolled out an update to our barcoding system including product images on our inventory labels. This is just one recent feature rolled out in a 2023 update that we have turned into a time-saving continual improvement project.

Minpunten:

The heavy customization of MieTrak opens up when you have staff that are knowledgeable about SQL and report writing. While MieTrak support will write custom reports and scripts; new users of the software would see much more creative use of the tools within MieTrak if their own staff understand the underlying system.

Efficient and increased our job transparency

Opmerkingen: The customer service of Mie Trak Pro is amazing! They were very helpful with importing all of our data from our old ERP and accounting system and have a responsive team. We really love the fact that we have ONE system now instead of duplicate entry into multiple softwares.

Pluspunten:

The single most liked feature of this software for me is their integration with other software database systems. Mie was very helpful in getting the data flowing between Pronest and Mie Trak Pro. The last company we used before wouldn't lift a finger to help get customized communication, but we were able to get it up and running after a meeting or two. Another thing I like about Mie Trak is how they have so much information on each page. You can use your arrow key or mouse and scroll down through RFQ's, orders, items, PO's, etc and look over each of the said objects. We also really like how the Mie Trak does the time and material collections on each work order, although we haven't fully implemented that feature yet.

Minpunten:

It took me a while to understand how each item has a quote and router associated with it on manufactured items. We manufacture custom parts, so we enter new part numbers daily. You need to create a new item, and generate a quote from it to where you will enter manufacturing details to create your cost. After, you win the job, you will need to then create a router from the quote so your work order can pull those details. I'm not sure why the work order couldn't pull the information from the quote directly, but there may be reasons I'm unaware of. In the past we were accustomed to sending emails to the customers with their bill with a payment link where they could enter ACH or credit card information and pay that way. We can still email our customer's invoice within the system, but it would be nice for Mie Trak to have a system that could do that.

Decent software, needs some trimming.

Opmerkingen: Making POs and creating WOs.

Pluspunten:

It's extensive and covers most of what you'd need to do in an ERP system. Customer support is readily available.

Minpunten:

Not intuitive, takes a long time to learn, too busy, slow. Although customer support is available my experiences have been mixed, the techs are too fast on their end and assume you know everything they're doing and talking about, didn't end up helping me.

MIE Trak Pro - Highly recommended.

Opmerkingen: I have had a great overall experience with the MIE Track team. [sensitive content hidden] was great to deal with though the sales process and their technicians are well versed in the integration. We are yet to complete the integration of MIE Track with our online sales which believe this will bring additional efficiency to processing our sales.

Pluspunten:

> Huge array of features and ability to capture data on multiple levels of the manufacturing cycle. > Ability to customize features> Great value for money.> Rapid response to support request taking into consider Australian/USA times

Minpunten:

> The user interface is not very intuitive, however, time and training eventually help the user become more efficient.> It would be amazing to have an Australian based contact deal with customizing and trouble shooting.

Great ERP Partner

Opmerkingen: Scheduling and Capacity planning for two metal fabrication plants.

Pluspunten:

From demo to implementation to support - MIE Trak Pro has been the key to our success.

Minpunten:

Lack of a true CRM module would be the biggest issue right now.

Excellent Customer Service

Pluspunten:

Purchase order is very easy once it is set up.

Minpunten:

We have such specific needs that some of this program does not work well for us. It is hard to use some of the functions that would be really helpful if we could manage them.

MIE Trak Review

Opmerkingen: Great Experience!

Pluspunten:

As a job shop who serves various industries, we are constantly needing to send lead-time updates to our customers. MIE Trak allows us the ability to give real-time tracking info to our customers about the status of their order. We can see how many parts have been completed, or what manufacturing stage they are currently at and provide that information quickly over the phone or email without leaving the office. We are able to exercise full control over the shop via the system and communicate all aspects of the manufacturing processes to customers and suppliers.One of our favorite functions is the ability to create custom reports for any module. We can easily prepare data and arrange it in any manner we choose, then print or save it as a PDF with our company logo to share with customers and suppliers. The system is great for generating custom OOR's, RMA's, Certs, etc.Working with the team at MIE Solutions has been a great experience and they are always responsive to our feedback. Often the issues we find are quickly fixed via updates and they are continuously improving the software all the time.

Minpunten:

Any issues that we have experienced have been quickly resolved by the MIE Solutions team, so there is nothing negative to report at this time.

Implementation 2022-2023

Opmerkingen: A great experience that is still running. As an technical leading specialist at company I learn from scratch (I work before on mechanical engineering) with a slight background on software coding.

Pluspunten:

First of all, the team of Mie Track is very well experienced and provide a very good support in any situation, on low, high or critical moments/priorities. Since we had a long time to prepare the transition towards the Pro System this helps a lot, helps understanding the system before being life in the company. The system has a lot of options is quite complex at the first glance but the user interface has a flow of task which is maintained across all modules. The possibility of extension and integration with other software / applications. The support to use our software to works within Mietrack Pro (very specific reasons) very well supported and we had a chance to design our add-on's in house to work easily with the core of Mietrack Pro. I think our feedback is important and many fixes had been approved in order to seek the most from it. A relative open solution, easy to customize and great support.

Minpunten:

The system at first glance is complex. On new implementation could scary the users.Another cons, the speed, at the first, greatly increasing over time due to Mietrack Team allowance of new ideas or on our feedback.User interface is full of features. That is not a cons but not all companies use all fields. The users are still operate, may require a longer learning curve to get the feeling of UI flow. I must note in our implementation the pool of users are not highly technical on computers and they still acquired, in time, the procedures to work with the system.I know a more elegant solution is in near future (Cube design) but for now we are on learning curve.Missing maybe the concept of mass action for repetitive tasks. Of course this can be implemented easily using alternative modules provided within solutions but requires more advanced users to deal with. This is not an issue on our company.

Overall Great Program

Opmerkingen: Wonderful ability to track an order from PO to Receiving all the way down to payment of invoice. Love it!

Pluspunten:

I personally came from a company that used a different program and switching from the other program to Mie Trak Pro, to me, was an easy change over. I few things I had to teach myself because I made the switch over and the prior employee had not learned exactly how to use this program. My favorite and top "Like" would be the ability to post and if you find a mistake, all you have to do is go back and un-post, correct your mistake and repost again. No crediting out your whole mistake and re--doing the whole process again.

Minpunten:

I'm sure I just haven't figured them all out yet, but I would like better search options with a little more detail in what your result it. Maybe even the ability to control which columns you want to include in your search. But, like I said. I made need more time with the program.

Best Decision We Made in Software!

Opmerkingen: The overall experience with MIE Trak Pro is excellent. The software is very powerful and fast. The implementation went smooth with their people helping us the entire way. We use all of the system from quoting to accounting. The customer service and support has been outstanding.

Pluspunten:

We like the flexibility MIE Trak offers in reports and quick views.

Minpunten:

There are some bugs from time to time, but they offer updates several times per year.

Tickets

Opmerkingen: Considering this has not been in use 1 year, I am surprised at our progress. Overall experience is good and software works. We are still learning how to best use it in our company.

Pluspunten:

During implementation we had questions and features needing support. For these we go online and issue a ticket - support request. I have been impressed at the quality and speed of ticket responses. The mobile warehouse is great and our team loves it. The kiosk for tracking wo progress is great and was easy to implement.

Minpunten:

Some of the features require multiple screens and buttons to execute. The ECO process is limited and does not appear to be written for a company manufacturing products under revision control.

Making us efficient and aware

Pluspunten:

MIE Trak Pro follows a logical workflow from Quotation to Delivery following the lifecycle of production including BOM, Works Instructions, Stock Management, Outside Processes and much more. It incorporates a wide range of reports and the knowledgeable support team can produce custom reports to meet bespoke requirements. Data can be exported for further analysis in Excel.

Minpunten:

I can't think of anything negative to say about the software.

MIETrak Pro - Kiyokuni Europe Limited

Opmerkingen: The main reason for our choice was, as an accredited TS16949 Tier 2 Automotive supplier, we had to make sure that any new system provided the traceability and control that this standard requires and MIETrak Pro offers both. MIETrak Pro has given us the ability to take several standalone systems and incorporate them into one making it much easier to share information between employees at all levels. This has enabled us to move to totally live production bookings on the Shop Floor (via Kiosk) and live stock movements (via Barcode Scanner Server). This has improved stock accuracy as problems can be resolved at source and this leads to enhance MRP’s effectiveness. MRP is the main driver for our business and MIE Solutions were open to develop their MRP system to one that I firmly believe is now World Class, not only proposing POs / WOs to meet demand but also suggesting move proposals for existing orders as customer demand changes, either short term or long term.The system is very cost effective, especially when compared to other like for like systems on the market today, but this in no way compromises what MIETrak Pro delivers. The reporting systems are excellent via Quick View Reports and if we’ve been unsure how to create a report MIE Solutions have been more than happy to assist us. Support / training is of a very high standard, quick response, excellent problem solving and very professional. MIETrak Pro has evolved in the time that we’ve been using the system with enhancements, some that we use, some that we don’t, but it’s predominantly our choice and timescale which is very comforting. Whilst Kiyokuni Europe Limited are not a sheet metal manufacturer, MIETrak Pro has seamlessly replaced our old ERP system within our manufacturing environment where we use multi level BOMs and Cellular production units.

Pluspunten:

Easy to use and setup. Excellent report functionality with abiltiy to create your own SQL coded reports. Allows and pushes for all business areas to operate within one system

Minpunten:

None that I can honestly think of

Weldflow Metal Products Experience of MIE Trak

Opmerkingen: Weldflow is a sheet metal is a contract manufacturing facility in Ontario, Canada. We are a small company and was not sure of ERP software available for sheet metal environment. It has been a very intuitive experience with this software as it caters for almost all nuances of our operation.

Pluspunten:

We are using MIETrak version 11 and has it with us for last 4 years. The product has the flexibility to use different modules. Though the software has accounting capabilities and interfaces with Quickbooks, however, we only link it to download our vendors and customers and chart of accounts.The vendor has a very responsive technical support system and whenever there has been issues or items that we do not understand there has been technical support available to resolve an issue on hand for that time.

MIE Makes it happen in Ultra High Purity Manufacturing

Opmerkingen: MIE has helped our organization grow and continue to be the world leader in our market. The ability to have so many features in one system has been a great way for us to develop, improve and mature our processes.

Pluspunten:

MIE offers all modules required to build a strong and successful manufacturing organization. Remembering to keep strong on the basics it allows for a lot of flexibility and functionality.

Minpunten:

The quality module is limited, but still effective. The accounting module requires some careful analysis.

We have been using MIE Trak for well over a decade

Pluspunten:

One word sums up the reason that we use and love MIE Trak PRO and MIE Solutions, FLEXIBILITY. This vendor is willing to help us configure their software to work the way we do instead of making us change our process to work the way the software does. In addition, the support we get from MIE Solutions is first class. They are very responsive to our support requests and don't make us wait for the next major release to provide a small modification we need now. The price of MIE Trak PRO is very fair for the powerful features it provides and the annual support charge is a good value for all of the time that MIE Solutions staff spends to make the product work better for us.

Minpunten:

The main problem we have with MIE Trak PRO and MIE Solutions is a result of what we like most about them. Their flexibility and responsiveness in modifying the software makes it difficult for them to keep training materials and documentation current. We have also seen that occasionally updates can have unexpected results, but in each of those cases, support has worked with us to resolve the problem quickly.

Excelent Software

Opmerkingen: I have had Mie Trak for over 9 years now and it keeps our business running smoothly day to day and is easy to use.

Pluspunten:

The Software is easy to use in every day running of the business, the support is always there, any questions the team are always willing to help.

Minpunten:

The glitches in the system, Work Centres not working properly but this is due to the way we set it up.

MIE Trak Pro

Opmerkingen: Although we are still in a relatively infant stage of our MIE Trak Pro journey, we are already reaping the benefits of having a flexible, user friendly ERP system. We have a clear vision of where we want to be in terms of MRP and works order management and we have every confidence that MIE Trak Pro and its excellent support team will help us to achieve those goals.

Pluspunten:

High levels of flexibility. Excellent support.

Minpunten:

Occasionally bugs aren't picked up prior to updating to new build.

MIETrak Pro

Opmerkingen: Very happy with the system. Support is excellent and the support staff very knowledgeable and responsive in UK

Pluspunten:

Easy to use. All the data in one place. Reporting via SQL a big plus. Decisions can be made quickly as data is live

Minpunten:

Changes / suggestions are encouraged but can take some time to be released

customer service is good

Opmerkingen: It's been a good ride.

Pluspunten:

if i have a question or concern they call me to fix it or explain it fast

Minpunten:

some bugs that appear, or when my last bookkeeper left moved some settings and since them we have not being able to fix it entirely.

Oxy-Gon

Opmerkingen: Great the system and the internal group and wonderful to work with

Pluspunten:

Everything and the ease of use for each department. Also the way everything is tracked together.

Minpunten:

Accounting can be a little redundant but is still very functional

review

Opmerkingen: good good tool for creating work orders and track jobs in the shop.

Pluspunten:

easy to use for my application routing our daily work

Minpunten:

estimating which I have not get a handle on yet.

Great Support and Great Software

Opmerkingen: I implemented this software for the company that I work for and I couldn't have asked for a better support team. Every question get answered quickly and politely. They are open to any and all suggestions and willing to change what they can to make it more user-friendly for everyone that uses it.

Pluspunten:

The best part about having this product is the support that comes with it. We get our questions answered quickly.

Minpunten:

There are still a few bugs within the system which should get ironed out.

AWESOME system!

Pluspunten:

MIE Solutions has been absolutely awesome with regards to Support and Development. If we have a question about the system we typically receive a phone call Within a few hours of submitting the ticket. MIE Solutions has definitely gone above and beyond to satisfy our needs and have been extremely patient with all of our questions and training needs. MIE Solutions is the epitome of making sure the customer’s needs are met.

Minpunten:

We love MIE Trak Pro and everyone that we have interacted with, however if I had to list a dislike, it would be that their Support team is all based in California and the time difference can cause a delay in hearing back regarding Support issues/fixes, etc.

Excellent Experience

Opmerkingen: We purchased this software about 3 years ago. It is very robust and the service is top notch.

Pluspunten:

Three things stand out: Flexibility, Product Evolution, and Service. Not every shop is not the same and MIE Solutions understands that. We have a large customer that has some very unique and complicated billing requirements. MIE Trak Pro is flexible enough to accommodate this non-standard application of its product. Secondly, they are always working to improve their product. They produce quarterly updates that almost always have some new features that are a benefit to our company. And last, but certainly not least is their service. When I place a ticket with customer support they are always handled quickly and thoroughly.

Minpunten:

They could use some improvement on the documentation available on their customer portal. Some of it is outdated and some just don’t go into enough detail to be helpful to experienced users. Fortunately, with their excellent customer service, I am able to open a service ticket and get the information I need.