LogMeIn Rescue reviews

Remote support at your finger tips

Pluspunten:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Minpunten:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

LogMeIn Rescue - Essential Support Software

Opmerkingen: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pluspunten:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Minpunten:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

May 2022 Update Broke this Product

Opmerkingen: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

Pluspunten:

Reliable - unattended access - ease of use with client

Minpunten:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Great Product, But a Bit oo Expensive

Opmerkingen: Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pluspunten:

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Minpunten:

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

LogmeIn Rescue is a nice tool to have.

Opmerkingen: This is a great tool for any IT Professional that will be supporting customers remotely.

Pluspunten:

It works well especially with customers that do not have good computer skills.

Minpunten:

This software takes effort and time to setup properly. It can be confusing for an end user to adapt.

Rescue really works great.

Opmerkingen: We moved to Rescue a couple of years ago and really changed the way we supported users remotely.We can now support user devices (including mobile phones) via Rescue over an internet connection.It simplifies our support and makes our teams more effective.With the script fuction, our support desk can run "quick fix" scripts on the end pc with a quick click. This makes a quick call even faster.

Pluspunten:

The overall Rescue platform works really well with our computers and mobile platforms. With the enhanced security of our company this is one of the few tools that enables us to work on a client pc as if the computer is next to us.The password intake feature and remote process management and script features are awesome.Overall the functionality exceeds a lot of the other software out there.

Minpunten:

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

Excellent tool that gives you the ability to see what the user sees and even control their desktop

Opmerkingen: It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

Pluspunten:

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Minpunten:

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Great tool to support your team!

Opmerkingen: We love being able to remote support our team.

Pluspunten:

Easy of access in joining sessions both scheduled and impromptu.

Minpunten:

The installer can take a few extra moments at times to join screens.

Great software. Does everything required and more.

Pluspunten:

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Minpunten:

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Logmein Rescue Review

Pluspunten:

From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

Minpunten:

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

LogMeIn Rescue - one of the simplest and greatest remote session product

Opmerkingen: Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.

Pluspunten:

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

Minpunten:

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

Great for remote supoort

Opmerkingen: The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Pluspunten:

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Minpunten:

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Remote Access with chat :)

Pluspunten:

I've used LogMeIn Rescue when I worked as Technical Support in a software. We're using this software to remotely access our customers computer to troubleshoot their computer and do installations. These customers are miles away. I love the idea that it is easy to use. You can also communicate with them via chat. So whenever you need them to do something on their end, it is to relay the instruction. Not necessarily to always stay on the phone.

Minpunten:

I can't remember anything that I like least about LogMeIn Rescue. If there's one thing they can improve is that make it more user-friendly, though it is already easy to use, however whenever a non-computer savvy is using it, were having a hard time to let them allow the remote access. But this is something that is not a big deal since it is not LogMeIn's fault. However, if there's something they can do about this, that will be awesome.

Great Remote Support Tool

Opmerkingen: Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive. I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

Pluspunten:

Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had.

Minpunten:

Nothing. It always worked. I never had an issue.

LogMeIn Rescue

Opmerkingen: I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk.

Pluspunten:

This software provides easy access to the end users device and makes remote support so much more convenient.

Minpunten:

If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

Remote tool you can count on.

Opmerkingen: It was really easy to deploy it and have my team start using it. There are very little internal training required. We have also had pretty decent experience in the few occasions we have had to contact their support staff.

Pluspunten:

I loved how easy it was for our users to connect to our support staff. A lot of the users we support are not very tech savvy and can get frustrated really easily if they cant figure out what is needed from them. We very rarely had that problem with LogMeIn. It is really easy to get users to download and run this tool to get connected. I also liked how many options it has once you are connected. It can auto connect after a reboot. You can even use it if you need to push a computer into safe mode. File transfer is easy and works great. And it can even pull a lot of information about the end user's PC with a single click. It is definitely a tool built with support specifically in mind and it shows. My team counts on it on almost a daily basis and it has very rarely let us down.

Minpunten:

It is expensive. No getting around it. But you are paying for exceptionally good quality.

Decent ad-hoc remote support software

Opmerkingen: Good solid remote support product and the mobile phone element is very useful.

Pluspunten:

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Minpunten:

Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

Good product but the customer support could use some work

Opmerkingen: Assists us by letting us into the life of the user and being able to remote in to their system to solve issues they couldn't on their own.

Pluspunten:

This product has helped us assist customers through remote sessions and by being able to remote in to their machines in order to solve issues they couldn't on their own. The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past.

Minpunten:

The interface is simple enough but could maybe get an image upgrade as it seems a little stuck in the past. I haven't run into any major issues, but when I do need to contact customer support it is a constant struggle of getting or being escalated up the ladder until you get to someone who can help you.

I use Log Me In all the time to assist my family friends with PC and phone issues.

Opmerkingen: I am able to quickly reach out and assist my friends and family with video editing, computer issues, or every day issues related to PC usage.

Pluspunten:

I love that I can connect to any phone or PC any time that I need to with little to no effort. My dad is a network administrator, and he showed me how to use this when I was 10 years old. Any software that is easy enough for a 10 year old to use and understand yet powerful enough for use in a company requiring remote support for 60,000 people is a very well built and excellent tool for remote computer support.

Minpunten:

The cost. Without any student discounts this software is over the price a year which is simply out of the "shadetree" Computer Tech's price range.

Good

Pluspunten:

You can connect to your customers/clients remotely by sending them a web link and a secure pin code for them to enter. You can request control of the computer and the customer authorises this action. there is the ability to record the session too which is helpful for reviewing support cases.

Minpunten:

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases. The support team are actively assisting with this.

Love it.

Opmerkingen: Very good application, has everything I need to be able to help users remotely.

Pluspunten:

The ability to handle multiple sessions at once. Pause/Resume sessions.

Minpunten:

Unable to remote into a computer using just their computer name/IP - It will find it, but always say the username/password is incorrect, when it isnt.

I miss this software so much.

Pluspunten:

It was an extremely reliable software and that was very easy to use and was exactly what we needed for our business.

Minpunten:

Not being able to customize the interface like other softwares could be helpful and the pricing is a little high.

This was very helpful in assisting clients with software issues

Opmerkingen: overall we were able to get things don with ease so its a good program.

Pluspunten:

I liked that you could use it with out downloading any addition sever software.

Minpunten:

that when it required administrative permission the client had to be there cause it would freeze up on my end, usually we tell the client they didn't need to stay why we worked on there PC remotely, this would hinder us a problem.

Great Way To Help On Campus Users On The Fly

Pluspunten:

We could use one feature of this software to view the desktop of the user in question.

Minpunten:

Some users were not comfortable having me log into their desktop.

LogMeIn Rescue Saves Time and Resources

Opmerkingen: Wonderful. Would certainly recommend.

Pluspunten:

The ease of use for the end user, with the easy to access web portal. The robust array of admin tools.

Minpunten:

There is a slightly longer than ideal delay between starting connection and the time to get onto a users machine.