MessageBird reviews

MessageBird is an absolute 5-star virtual VOIP telephone service

Opmerkingen: When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Pluspunten:

1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses

Minpunten:

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Messagebird provides an omni-channel approach to sms marketing.

Opmerkingen: Messagebird is our preferred tool for sending marketing content, through sms messaging. Messagebird enable us connect with our customers using sms , on their most preferred platforms ( Whatsapp, Facebook messenger , Instagram etc

Pluspunten:

Messagdebird integrates with the most important messaging and social platforms. This provides us with an omni-channel approach for reaching our customers on social platforms through sms marketing. Having access to reach our customers through sms on platforms like Instagram , Whatsapp , Telegram , Facebook messenger etc ensures that we get better open rates and engagement to marketing contents, than on more traditional channels like emails.

Minpunten:

We've struggled to procure non-US numbers for sms delivery to countries , where mass sms communication is not supported by carrier networks. Also, pricing for sms deliveries to non-US numbers is expensive , when compared to the rate of alternative sms communication platforms.

Suspending accounts and don't giving refund

Opmerkingen: Very bad recently after using them for +2years

Pluspunten:

terrible service, left without access to my account ! can't recieve sms , lost money and timethey shut us down without any refunds and with funds frozen

Minpunten:

Lack of transparency and frozen assets without clarification

This Bird Is HAPPY!

Opmerkingen: As mentioned above, Messagebird has allowed us to create a better overall customer experience by giving us the ability to proactively reach out to our customers via text in real time when we know about a time sensitive issue. Super helpful!

Pluspunten:

Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Minpunten:

I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Excellent customer support! Great developers

Opmerkingen: We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider.

Pluspunten:

I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

Minpunten:

The only cons are with from carrier restrictions in the united states and not from messagebird.

100% Deliverable

Pluspunten:

With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

Minpunten:

No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

Very Easy System To Use

Opmerkingen: As a business we use a lot of communication methods, but we feel a text message achieves the best results

Pluspunten:

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Minpunten:

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Great service, great price

Opmerkingen: Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.

Pluspunten:

Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.

Minpunten:

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

develop any communication platform

Opmerkingen: We use the tool to authenticate and validate users, their orders and account. It has helped us to deal with legit clients only

Pluspunten:

WhatsApp and SMS API are so great features. We use the WhatsApp API to send order confirmations upon successful purchase from clients, and SMS API to send OTP to clients while creating an account with us or resetting password. Integrations are so simple if you follow their guides

Minpunten:

They are too restrict when it comes to SMS so if not careful about content you send to clients, you risk the account to be suspended

New and liking it

Opmerkingen: So far so good!

Pluspunten:

I consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option

Minpunten:

it would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.

Easy-to-use service, great for testing texting outreach

Opmerkingen: Overall, I would recommend the system - easy-to-use, simple solution with helpful customer service. Some of their feature challenges are being addressed.

Pluspunten:

The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.

Minpunten:

The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.

Easy, professional and high quality service

Pluspunten:

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Minpunten:

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

My Review

Opmerkingen: It's ok. I think your service could be a lot better, in terms of quickness of response to customers and also I'd like to see the ability to insert emoji's.

Pluspunten:

It's simple to use, you can link up functionality to automate texts with zapier and you can create templates that automatically insert recipients name.

Minpunten:

I don't get notifications when a text has arrived, I can't insert emoji's.

Better than twilio

Opmerkingen: Good. We switched from twilio to mb and we're happy with the change, it was an improvement.

Pluspunten:

Easy api implementation Competitive prices Text to voice solution is awesome

Minpunten:

Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

It works

Opmerkingen: My whole business relies on texts sent and received through MessageBird.

Pluspunten:

It all works well, apart from occasional hiccups that are quickly resolved.

Minpunten:

I can't think of anything to say for this.

Easy to use, intuitive

Pluspunten:

The quick send option is great for urgent contacts

Minpunten:

Switching between subaccounts could be quicker

Easy to use once you get used to it

Pluspunten:

Logging in our clients contact numbers so we can keep them informed of there booking. The support you get is first class and prompt

Minpunten:

The only set back we find is sometime the dates breakdown does not correspond with amount of text messages sent

Great alternative to Twilio

Pluspunten:

You can get numbers with both SMS & Voice capabilities. Great API documentation and easy (and fast) integration.

Minpunten:

We got a few outages, but they were resolved fairly quickly by the support team.

The perfect SMS platform.

Opmerkingen: Message bird easily enables me to message my clients professionally, easily, quickly and cheaply. It is important for me to have such software as reliable as message bird is to keep my business going.

Pluspunten:

The functionality of the software has to be the best I’ve seen. The amount of functionality you get for the price point can’t be beaten. MessageBird is definitely the the easiest software to use.

Minpunten:

The way there support is done isn’t the best. I don’t like the fact when I go to the live chat it tells me “we will be back soon”. The live chat shouldn’t even appear if it’s not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

Great service

Pluspunten:

Easy to use, well priced. Would highly recommend to my colleagues.

Minpunten:

No problems as of yet. Easy to use and reliable

Very developer friendly

Pluspunten:

The ApI documentation is very good and easy to implement.

Minpunten:

There was absolutely nothing I did not like.

Messagebird has been great for notifications to customers around order statuses

Pluspunten:

Ease of use once all is in place and integration with our Magento based website was an absolute breeze

MessageBird for 2FA

Opmerkingen: We have very good experience with MessageBird. We use it for our product and suggest MessageBird to all our customers

Pluspunten:

The JAVA API is very good. Suppoert for SMS and VoiceMessage is excellent.

Minpunten:

The flow builder is a bit complicated to understand

Overview

Opmerkingen: - structured, clear, easy to understand, easy to use

Pluspunten:

+ easy to use + good overview + comfortable

Minpunten:

- bad overview, with several users - no connection to, for example, whatsAPP, weChat and so on - no Windows or Apple OS app

Fast, clear and reliable.

Opmerkingen: Fast, stable and complete solution for messages to customers. For both SMS and automatic calling!

Pluspunten:

The clear API programming language specific libraries.

Minpunten:

The unclear console. SMS and calls are not separate from each other.