Veloce reviews

Simple and scalable

Opmerkingen: Very happy and satisfied especially their reliable technical support

Pluspunten:

I like the simplicity and reliability of the system. User interface is user friendly and easy to adapt it to your need. The reporting is very strong and can be trailered to specific data measurement.

Minpunten:

1- Due to Microsoft environment it may need a regular reboots to clear the memory of transient errors. 2- Lack of graphics to the interface

Online platform to be improved drastically

Opmerkingen: I really like the product a lot and wish the customer support and reaction time to solve a problem was half as good

Pluspunten:

Easy to use and to program. Well adapted to sitting restaurant business

Minpunten:

The veloce analytics is very weak. Work half the time. Half of my restaurants dont have accurate sales on it (my actual sales and the ones on veloceanalytics are different when they should be the exact same)

Not what we were promised. Buyer beware!

Opmerkingen: The major benefit was the realization that for future restaurants I intend on opening I will use a different software provider.

Pluspunten:

Its ability to quickly and definitively expose itself as a deficient and less than mediocre POS system.

Minpunten:

It is clunky, require a lot of cabling and third party software that needs to be pirated in order to access the Back Office function remotely. The developers have promised us many fixes and improvements but they never get done. It is very expensive to set up and the service contract is not clear what is included. I

Veloce POS Review

Opmerkingen: We have been with Veloce for over 5 years and have had great experiences with the company. Their support and development are on the right track.

Pluspunten:

Excellent platform with many features including reporting, menu customization and localization features, head office control and updates, grouping, and the POS system themselves are very nice and visually up to date. Mobile app available for live reporting. Customer service is excellent.

Minpunten:

Certain features in the reporting could be improved to better visualize the data. Eventually, have data transfer from the stores to head office live or through the cloud would be best.

Veoloce

Opmerkingen: The company is great and does get back to you when you call, but we deal with 3rd party installers and technicians when there are issues...so 99% of the time we are dealing with others.

Pluspunten:

The front screen and functions of the softare is very easy to use for the staff. Easy to learn the basics.

Minpunten:

None or very little training was ever given when we purchased the software, and none or very little training given when updates arrive. 80% of what I know I learned by trial and error

GREAT OVERALL EXPERIENCE

Opmerkingen: The tool is smooth, easy using...

Pluspunten:

User friendly! Easy to learn, to navigate. Veloce should provide a user book to facilitate the programmation with the information of our business

Minpunten:

The fact that we have to use a supplier at high cost to assure a smooth use. Great variations of price between them. We always have the impression that it is too costly !

Veloce for QSR restaurant

Opmerkingen: I do not think Veloce is a fit for our purpose.

Pluspunten:

The user interface is good although sometimes we receive prompts in French.

Minpunten:

The functionality is not good. This software does not produce theoreticals for inventory control and food costs. There is very minimal functionality for a restaurants use. In addition, there are constantly errors in the reports and many times the reports contain french language that is not legible for our employees. Updates to the system happen at inappropriate times and there is very little communication to the users.

Veloce Review

Pluspunten:

It doesn’t crash anymore. Our internet was not holding a signal for the first 3 months so it would crash and not connect for hours. Forcing us to manually take

Minpunten:

No app to access sales in real-time when I’m off site. Rarely get emails in English. Attempted charges for faulty equipment on veloce end. No auto inventory software. I would like the POS to track inventory depending on what has been sold. So I’m not forced to count everything In my store every week manually. There is too much room for human error when we have to count inventory manually take orders. Very in professional. But finally after 3 months the field instillation guys fixed it. He is the Pro.

Good but should improve

Opmerkingen: Intégration of new app is problematic

Pluspunten:

Easy to use for the waiters/waitresses, easy to split bills

Minpunten:

Bad cloud and customer service, no new apps integrated to the system

Great

Pluspunten:

Highly configurable and plenty of functionality for the front-end staff. Capable SW designed for the full array of operating models.

Minpunten:

Lacks instruction /special configuration capabilities to deliver instructions to the back-end staff (printing mainly)

Easy to use and nice interface.

Pluspunten:

Nice interface , user friendly, great for quick service and Table service. Integrates with many partners. Nice Credit card integration with Desjardins. Great Bar interface and many other great features for customer loyalty.

Minpunten:

Delivery a little confusing and limited to 4 numeric characters to log in. Unable to reprint server readings once you close waiter. Reports are not as customized as other software. Expensive to purchase many modules

Does what it needs to

Opmerkingen: Solid product well developed over the last 13 years I been using it

Pluspunten:

Ease of use set up and upkeep. Highly customizable

Minpunten:

Should have a simpler pre-packaged setups for common installations which could then be customized ... makes installation even quicker

Very easy interface, easy to learn for older people, big colourful buttons easy to see.

Pluspunten:

I like that it's easy to use and easy to learn. This is important when you regularly hire new staff. It's also an added bonus that the interface is easy to use for older generations not familiar with computers. Also a very stable system, no crashes!

Minpunten:

I don't have many cons, some very specific things that are probably only an issue with few merchants. Too long to describe here but generally very few cons if any.

Veloce Review

Pluspunten:

Veloce is a pretty easy software to use. Doesn't take much time/training to grasp.

Minpunten:

Veloce will randomly crash at times and there is usually nothing we can do about it, we have to call to help have it fixed. In terms of customer support/help, theirs is lacking, especially when its past 5pm and their "office hours are over" it's terrible. The system being down for long periods of time can result in a loss of money for the company because we can only take cash when it's not working.

Easy and total

Opmerkingen: Very satisfied

Pluspunten:

-easy to use - full features - easy to set up

Minpunten:

Not cheap The Price increase too much since 2 years

Manager

Opmerkingen: Good experience overall

Pluspunten:

Easy to use. Friendly user. Simple users

Minpunten:

Some functions we can't change by our selves.

Veloc it's okay

Opmerkingen: Overall it's okay !

Pluspunten:

the programmation is easy and the platform is dynamic

Minpunten:

The impossibility of reprinting an bill without having to move the customers. Because no bill comes out if it's the second time

Having some issues

Opmerkingen: I like that checks can be divided easily between patrons, taxes can be added in, breakdowns of the days' sales are emailed to me.

Pluspunten:

Potentially makes my team work faster, with less mistakes and keeoscall accountable

Minpunten:

I use Veloce with az/bar and I'm,having a problem with the spout a. They are fragile and break or are not working all of the time.

Veloce

Opmerkingen: the support is bad

Pluspunten:

The Veloce on IPAD are easy to use and my employe like it

Minpunten:

break down, the systeme have a lot a problem and the renew solf ware are rare

Greeat product, actually the best software ive ever used, the convienve about it impressive

Opmerkingen: 👍

Pluspunten:

Convience, easy, simple, can do all kinds of reports

Minpunten:

👍

Great software!

Pluspunten:

It has been well-customized to our needs

Minpunten:

Its Ease of use - not always intuitive to find what you need

Software

Pluspunten:

It’s iPad easier usage . Easily navigates through out the menu etc Fair

Minpunten:

Can’t access the software outside the store . Too slow to access. Need to implement inventory count and purchase

Copper Branch

Pluspunten:

Its ease of use and connected directly to moneris machines

Minpunten:

Functionality problems with the application on mobile. Not quite explored with different sections or departments

Needs more statistics and analysis

Pluspunten:

It's is pretty straight forward to use.

Minpunten:

not being able to check statistics and analytics, ie, what times are busy, what items sell at which times, analyzing trends, etc

Veloce for a Café

Opmerkingen: A good relation

Pluspunten:

The report monthly and weekly and loving to compare.

Minpunten:

Nothing i enjoy the way is made easy to use.