Productboard reviews

Alas! We found our product management solution

Opmerkingen: Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for *us* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights.

Pluspunten:

In order of benefit, here's what I like most so far about Productboard: (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.

Minpunten:

Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.

Simplest way for sophisticated insight consolidation, prioritization, and roadmap management

Opmerkingen: We had an alignment and communication problem that we had to solve. Plain and simply, productboard gives us a clear way to communicate and collaborate on our product roadmap. And gives our team insight into how we think about and prioritize initiatives.

Pluspunten:

Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake.

Minpunten:

Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.

The billing mechanism of individual plan is awful experience

Opmerkingen: After spending some time on working with the tool and really enjoying its quality, I was sure that I would stay with it. But experiencing tricky non-transparent billing is just cold shower making the tool same as any other, just half way through to full value.

Pluspunten:

It is for sure well thought through tool.

Minpunten:

It is not mandatory or sole source ... so charging individual for adding member without any alert or notice that just selecting someone as member from drop down menu automatically apply charging to your card is really awful experience ruining any value for the product

Product-led platform, built for PMs

Pluspunten:

As PMs know, the key is getting lots of insights then filtering down into the ones that bring about actual value. Productboard enables everyone in the company to contribute ideas and insights. Once PMs have done prioritization, they can visualize the plan in multiple dynamic roadmap dashboards. Overall this works well as a product-focused tool which can also integrate with other systems.

Minpunten:

Feature-wise it's still a bit sparse. From an insight perspective, it would be nice to add constraints or templates to help structure the feedback. This would help when pruning the backlog of items.

A simple yet powerful tool for managing and communicating the product roadmap

Opmerkingen: Productboard did enable us to create a manageable, customer value driven product roadmap that is in alignment with our corporate objectives and product vision. The communication of our product roadmap to different stakeholders is much easier now thanks to the customizable and stunning views.

Pluspunten:

Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver.

Minpunten:

An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments. It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features.

Fills a major hole in most product development toolbelts

Opmerkingen: Most product and project management tools focus on 3 views: roadmap of what's ahead, kanban view of what's currently in motion, and backlog of all the things you could possibly do. What's majorly lacking in almost all of these tools is the toolset to effectively prioritize the items that go into each of those views. What you're left with is a giant list of things to do and a lot of supplemental tools (xls files, gannt tools, etc.) to try and do prioritization work. The whole point of product development is to figure out what the highest value things could be getting worked on and when/why, and thus, by focusing on "here's what is being worked on" over "here's what we should be working on and why", many other tools largely miss the mark. ProductBoard's tools are custom built to solve the prioritization problem - you can choose company objectives, track customer segments & customers, score features by value/effort, and then slice & dice these things all sorts of different ways in order to best determine the right work to focus on when. At its core, it feels like software that was designed by and for product managers, which is refreshing when compared to other tools in the space that feel like they were designed for the abstract goal of "getting things done".

Pluspunten:

* At it's core, it's just a well designed & enjoyable piece of software to use every day. * Its prioritization toolset allows you to effectively sort/filter/schedule features along all sorts of different dimensions in a way that no other tool I've seen allows for. * Its "insights" inbox allows you to way more effectively manage the influx of requests/feedback than other tools.

Minpunten:

* Though the tool is easy to use, getting started can be tricky because of needing to figure out how best to map your product to the very flexible data model that ProductBoard allows for. * I wish it had more integrations and/or a public api for syncing engineering tasks - it connects to the big ones (Jira/Pivotal/Trello) really nicely, but many folks use other tools.

It's simply a joy to use every single day!

Opmerkingen: ProductBoard helps our multiple teams stay aligned. We have visibility of what each team is working on and can quickly see where there are overlaps. It helps us keep feedback all in one place and not lost across endless Google Docs/Sheets

Pluspunten:

The design and UX of the app makes using ProductBoard on a daily basis super easy and enjoyable. Creating custom views that you can call up when you need to is great. But the most powerful part of ProductBoard is being able to highlight specific parts of a users feedback and easily attaching it to the relevant feature idea, while still being able to jump to the full feedback if you need more context. On top of that the Portal view for customers is beautiful and we've found that this really encourages users to provide more detailed feedback, instead of some other solutions out there that just relies on voting

Minpunten:

Not much! There's only a small number of features that would help improve things. Critically the ability to hook up to something like Segment to push more live customer data across. Also being able to have conversations directly to customers would help smooth out those times when you need that extra bit of detail on their insight to truly understand their pain.

Helps tell our product story

Opmerkingen: This is helping us prioritize our features. A little help on our bandwidth and if we have the pipeline full. This helps us have a clean deliverable to stake holders. Very easy portal feature to better engage company and clients. Helping us manage our large client feedback pool from multiple sources.

Pluspunten:

Very visual. It can handle the large influx of customer feedback and help funnel that to the right part of our product. Helps other departments feel involved in the product evolution and road map. Great way to keep people in the loop to what we have cookin. Love the portal aspect. Very powerful feature set there. Can't wait to engage our client based with a full portal of where we are going, where we are, and where we've been. Easy self on boarding. Great sales process. Great overall.

Minpunten:

Not too many cons yet. I don't anticipate too many. Not sure how fast they crank out new features yet.

Saved us from accumulating insights and doing nothing with them

Opmerkingen: It has helped us move on from the disparate storage of customer insights which we were accumulating but not putting to use. It's now the primarily a tool we use to inform our roadm map and has very strong features to help you align with overall strategy.

Pluspunten:

We can channel Slack messages, support tickets and input from across all our teams to one central location.

Minpunten:

The reporting is very customisable and you can reach in and grab data quite easily, the only limitation we found is between customer insights and their assigned customer segment, for example, an option to present the priority of feature requests over an entire customer segment isn't readily available.

Great tool for centralising product information

Pluspunten:

A place to put all the feedback where it won't get lost and forgotten since it can be linked to specific features and used to inform planning.

Minpunten:

Nothing major. There are features we'd appreciate in future like objectives on timelines, user story mapping, etc but they're not vital.

We evaluated a number of products before choosing producboard. One of the best decisions we've made!

Pluspunten:

I wanted to save this for last, but I'd hate myself if people didn't read it because of my lengthy post. productboard is beautiful, simple and extremely powerful! As our products matured, and our customer base grew, there was never a shortage of customer feedback and ideas on how to improve (or introduce new) features. Our backlog (in Jira) was growing, and processing feedback (categorising, evaluating, prioritising) was becoming a cumbersome (if not impossible) task. It was hard to collate feedback on the same feature and/or trace it back to the customers who requested it. As we were seeking to embrace a Dual-Track Agile approach to how we do product development, we needed a tool that powers our Discovery stage. We found it in productboard. It allows us to easily assign new ideas/feedback to the respective feature. productboard generates a user score based on frequency and importance. You can also map the features to different customer segments, strategic drivers and any other custom fields you need. Map your features to releases and voila, productboard generates a stylish, digestible roadmap. Even better - two clicks on the roadmap view, and you can drill down to the original feedback. No more 'Oh, where did this come from?' Brilliant! Very importantly, productboard works well with your ecosystem. We kept our existing feedback forms (Google Form) and use Zapier to sync them with productboard. We also use the Jira and Slack integrations. They work awesome!

Minpunten:

At some stage we'd like to drop our Google Form, and start collecting feedback in-app. And while product board already makes it convenient to collect feedback from Intercom conversations, it might make it easier for some customers if they had a simple, embeddable form. Another challenge product board needs to think about is related to closing the feedback loop, i.e. feeding information back to the original requestors. Whether it's via a portal, or an integration with a customer engagement product (like Intercom), that would be a powerful addition. That said, these are currently nice-to-haves for our business.

Clear and structured way to track product related activities

Opmerkingen: Clear and structured way to track product related activities

Pluspunten:

- Very simple to implement - Help to build transparency across the organisation and customers - Very efficient to track product activities

Minpunten:

- Miss an integration with Gitlab - Pretty weak on the customer feedback management

Very powerful tool

Pluspunten:

I love that with Productboard you can collect all the customer feedback easily and customize it according to your needs. Thanks to this, it's easy to see what should be implemented first and which requests can wait

Minpunten:

It can be a bit overwhelming at the beginning as it has a lot of different functionalities. However, [SENSITIVE CONTENT HIDDEN] was amazing on the calls and explained to us how everything works.

A better tool for product discovery and roadmaps

Pluspunten:

A product management service should be designed, right? Not always but product board does a good job of making it easy for the entire org to capture and share insights. The 'inbox' is where the majority of these get funneled. Insights can have labels associated with them so you can implement all types of filtering and prioritization. The product roadmaps are well-designed and are dynamic to adjust for the necessary audience.

Minpunten:

Interestingly, I received feedback that the onboarding for non-PMs was a bit challenging. Team members weren't quite sure how to use the tool to provide feedback. The inbox can get quite cluttered and it's best to educate team members on how to submit ideas.

Great product to prioritze your roadmap and features leveraging data from customer interactions

Opmerkingen: It has helped us to prioritize more objectively and get on the same page, and make sure all the feedback we got from customers was being used effectively in our process.

Pluspunten:

Ability to organizing feedback and relate that feedback from a customer and its importance to features. This allows us to trace back feedback and see it in context when prioritizing roadmap. This combined with the other prioritization features have made it the best overall tool I have found for prioritizing roadmap based on multiple factors then ability to prioritize features based on multiple factors

Minpunten:

Nothing particularly negative, though I could see challenges scaling at a very large organization and there are a number of feature enhancements I would like to improve the value I get from it.

A must-have Product Manager teams

Pluspunten:

Productboard is a very intuitive tool for our Product Management that allows us to track the features from the insights we gather to the delivery. The shareable roadmap is essential for the communication to other services (R&D, sales, support…) and the UI makes it easy to use and to understand.

Minpunten:

The integration list has to grow to be able to synchronize the items with external project management softwares like Notion. Also, a better version of the Portal to be able to follow the insights would be appreciated.

Great tool to collect feedback and help in prioritization and discovery

Opmerkingen: It helps me prioritize my development by collecting feedback from the CS team and classifying them into relevant job stories and contact the right user to investigate a specific topic. It is really part of my daily job !

Pluspunten:

Productboard is friendly and easy to use, and really helps me keep track of the feedback our teams and myself collect from the customer. Thanks to the various integration I can never miss feedbacks: - Salesforce integration helps us keep track of lost deals - Slack integration helps us keep track of feedback shared during a conversation between teammates - Intercom integration send us what is collected via the support And then of course our dear CS and Sales team help us by writing notes after talking to our customers!

Minpunten:

I can spend a lot of time reviewing the insights and assigning them to the right collection ... but I mean better more customer feedback than not so it's not really a problem

Amazing for roadmap management!

Pluspunten:

Very easy to create and maintain roadmaps for all of our products (web, apps, internal tools).

Minpunten:

It would be great to have more exporting options, i.e. ability to customize text size, number of sprints shown, etc.

Helps us organize our feedback and stay aligned

Pluspunten:

Productboard has been a game changer for both our roadmap and for capturing insights from across the business. I love having the ability to categorize insights, assign them to users/companies, and attach them to features or ideas on the roadmap. Having a dynamic roadmap that I can assign these insights to makes it incredibly easy to recognize areas of opportunity.

Minpunten:

I would love some form of persona management, and a way to categorize insights and feedback by persona.

Intelligent + Intuitive

Opmerkingen: Love it. It's giving me an easy and centralized place to gather all the information about my product for the team and stakeholders, and creates a more streamlined way to plan our roadmap.

Pluspunten:

The way the software works is very intuitive for a Product Manager, and feels as if someone was inside my head when they built the software. It has smart features that accomplish things other products or spreadsheets never could. The ability to link and adjust different views for different audiences is very helpful. Insights tool is in and of itself valuable in linking different email chains or conversations to single features or requests.

Minpunten:

Jira integration could use some work. It seems a bit too simple sometimes and I wish there were more fields that I could set in Productboar because it's not super seamless to push a ticket - always need to go into Jira and finish everything up.

A no-brainer for PMs in start ups and mid-sized companies

Pluspunten:

A structured place for user insights, that linked to features keeps reminding me off ALL of our insights, and not just the last 10-15 discovered. A flexible, powerful way to organise features, which can be viewed and filtered in many ways that fits the context needed.

Minpunten:

It has a bit of a learning curve, but once passed you will never go back.

Product Roadmapping Made Easy

Opmerkingen: Overall, our experience has been fantastic. It has changed the way that we discuss and digest our Product Roadmap.

Pluspunten:

It was not until we started utilizing Productboard that we were able to visually see our Product Roadmap come to life. We were previously attempting to see this through JIRA, but prefer the customization of Productboard much more.

Minpunten:

So far, we have yet to find any major gripes. My only request so far has been the ability to adjust timeframes for Sub-Features.

Most customizable solution we've tried

Pluspunten:

Productboard is customizable and has a lot of features built-in (Drivers, Objectives) to help you prioritize and plan effectively. It has a portal for intake and the ability to save views is helpful.

Minpunten:

The integrations, especially to software development workflows, are limited (Github). It doesn't replace project planning/tracking software unfortunately.

This tool has quickly become integral to our product process.

Opmerkingen: We were able to set up a repeatable, teachable process for centralizing, processing, sharing, and incorporating feedback in order to make valuable evidence based product decisions.

Pluspunten:

The Insights section is the most efficient tool I have found for parsing feedback from all of the sources we have. From in-app feedback, internal feedback, to customer interviews, and field observation notes, we can capture it all in one place and take out actionable insights. We use this to build a case for evidence based product decisions that come from the voice of the customer.

Minpunten:

We have a lot of data about our sources in SalesForce that we would like to use to help evaluate the feedback. We want to make sure that other attributes like Customer Success Score, NPS, and ARR are taken into account when weighing feature priority. A SalesForce integration would make that part of the app much more valuable.

Easy to capture the best ideas for your product

Opmerkingen: It has helped me develop a strong process for product.

Pluspunten:

Product Board allows me to capture all ideas from my users/customers and prioritize them with complex scoring drivers and weight them differently by product. It allows me to objectively decide what is the best feature to focus on and illustrate that decision with metrics.

Minpunten:

Somewhat expensive, I'd like all people in my organization to be using it but we have to limit it to essential users.