Mailgun reviews

Incredible Deliverability, Clean Platform, Success with MailGun!

Opmerkingen: Super pleasant, great chat support, fast email support replies, always quick to help and communicate.

Pluspunten:

Clean UXI for navigating the system, simple set up, clear dashboard to find issues quickly and navigate around the site. Ability to clean database lists to minimize bounce. However, the BEST part is they are free up to 10,000 emails a month, which is a ton! So to give the full custom power of connecting your domain and sending out, that's a huge value. I will get over that limit and upgrade soon, but that is an incredible way to start a relationship. Almost a year of free service to use their system versus my server.

Minpunten:

I actually have not found anything that I do not like. Many will complain about high bounce rates or going into spam. I find that issue arrises on multiple factors outside of mailgun control, such as the receiving server, and the mail habits of the person opening it, do they get a bunch of spammy mail already? And was the mail piece written in a poor nature, this increases spam folder direction, however, they do have dedicated IP service for those wanting to mitigate one area of cause for spam direction. Again, never been my experience.

Bare-bones but super reliable and easy to use.

Opmerkingen: I use several different email service providers, each for a different reason. I use Mailgun almost exclusively for inbound mail processing. The inbound processing also offers a preliminary spam filter so that at least most of the spam isn't sent further down my process chain. It's super easy to set up inbound routes using specific strings or wildcard matches that will accept mail and forward to multiple different recipients. These recipients can be either proper email addresses or webhook endpoints. I often use the address forwarders in combination with the SMTP outbound service to build a system where Gmail users can use their free gmail.com account to receive and send emails from their small business domain without having to sign up for and configure a proper G Suite account. I use the webhook forwarders in combination with Zapier and Integromat to receive any emails that need to be processed and automatically acted on. Mailgun normalizes all the different types of email and attachment encodings and packages the message data into an easy-to-parse JSON package that makes it super easy for me to grab what I need and reliably act on the normalized data.

Pluspunten:

Inbound mail processing with spam filter Free tier offers great sending limit SMTP and API integration for outbound messaging

Minpunten:

This product doesn't offer any sort of backend mail building or sending functionality. It's only an engine for sending messages. This means you'll have to build your messages somewhere else and integrate them into your sending code.

Great and reliable

Opmerkingen: We use Mailgun for a while now and we really like it.Currently we're using it as a standard for all our transactional mailings on new projects.Also, when we experienced difficulties and reached out to the support, we've been amazed about their qualified response that helped us not only solving the problem (mail deliverability) but also to improve the quality of our emails.

Pluspunten:

+ API mailing+ driver for laravel+ triggers / webhooks+ price/value+ easy setup and integration+ easy deployment on new domains+ fixed IP address if needed+ good support and best practise+ reliable

Minpunten:

- logs can not be exported- bad UI for mobile admin access- sometime uses burnt-out IP addresses

Worst email product and support ever used (RUN AWAY)

Pluspunten:

sub-accounts management (before getting suspended for no reason)

Minpunten:

Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason. + they keep billing you every month (over 600$ at this stage) even though your subscription mentions that you're at 0$/month. When you're trying to reach out to the support, they close our tickets without even answering, ghosting. Absolutely WORST product ever used and support team faced, it's absolutely garbage. This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market. Do yourself a favor, go to sendgrid. Mailgun SUCKS.

Great e-mailing platform

Opmerkingen: It is helping our business with one of the core services we provide which is OTP verifications

Pluspunten:

SImple and user friendly interface. Cheaper than most competitors

Minpunten:

You can not search the logs with the email content

Great Software Gone Greedy

Opmerkingen: Outside of them changing their payment tier / plan system I haven't had any issue with Mailgun. I always found their customer service great and the product itself to be fantastic and does exactly what it's supposed to. I just really wish they brought back the routing feature to the free tier.

Pluspunten:

Great API, Super easy to integrate into various types of website / webapp setups. I previously used Mailgun for a variety of different integrations and never had any issues. Complete frictionless integration from beginning to end.

Minpunten:

I dislike that the features we used to get for free are now hidden behind a paywall. Features such as routing emails I find to be rudimentary and were previously built into the free / pay as you go tier. Now it is locked behind the $35 dollar tier. This is a pain for small businesses that want to accept a few emails from a professional email with their own domain. Now to unlock that feature they must over commit to a tier with an allowance of 10k plus emails a month. This I feel has squeezed many small businesses out of using their service and it has definately moved me from recommending & using them in future as I would have previously for my smaller clients.

Helps you land into prospect's inbox

Opmerkingen: Mailgun is a comprehensive email marketing service that provides businesses with the tools they need to create effective email campaigns and ensure deliverability. Its advanced features make it a popular choice for businesses of all sizes looking to improve their email marketing efforts.

Pluspunten:

The DMARC record validation and domain verification process is so smooth and generous that it increases your chance of landing in your prospect's inbox by almost 100%.

Minpunten:

The pricing is higher than any other competitor products.

Developer friendly transactional email service

Opmerkingen: We are solving transactional email needs for a startup I work as a CTO, does a great job there despite pricing not being flexible enough.

Pluspunten:

Mailgun is a service that was created by developers for developers. Their top-tier documentation and code is self-explanatory and should present no issues to integrate in just a few minutes. The service itself is reliable and has the latest bleeding edge features. Their customer support is very effective and can get issues solved promptly.

Minpunten:

Mailgun's pricing has only gotten pricier and pricier with time. They are not even able to provide discounts that are not in their scheme and it is up to you to simply accept that when there are many competitors on this market. The service itself is very robust but this inconvenient made me think about other options after some above-base level features were needed.

Excellent, powerful service

Pluspunten:

Different SMTP users (not able to log in - if someone was to compromise a system and get the SMTP user details)

Minpunten:

SMTP user passwords are auto generated, which in 9 out of 10 cases is fine, however some routers don’t allow an SMTP user password this long.

One of the best available email API service

Opmerkingen: Good and the best among the tried ones yet

Pluspunten:

Easy integration, and well-defined logs which helps always for better tracking when some issues arise

Minpunten:

The regular change in the interface and the toughness to find options with new ones

Mailgun Review

Opmerkingen: All of our company's websites utilize Mailgun for email marketing purposes. We've even implemented Mailgun for our customers and strongly suggest it. Email delivery problems have been solved thanks to Mailgun. There is no need for us to use the e-mail server provided by [our hosting server]. Email delivery was a major problem for some of our customers who were hosted with well-known shared hosting providers like GoDaddy, Bluehost, etc. One of Mailgun's best features is that messages can be monitored in real-time, and if they fail to send for any reason, the specific cause is shown in the log.

Pluspunten:

Sending an email to someone takes no time at all, and you can even set up a queue for thousands of messages. If you need to contact a large group of people with one message, this is a great feature to have (e.g., newsletter subscribers, marketing emails to clients, etc.). With its help, your emails are more likely to reach their intended recipients and are less likely to end up in the spam or junk folders. The Mailgun reports and logs feature is excellent. If an email couldn't be delivered successfully, what are the exact reasons why? Sometimes, if we can determine the cause, we can work to fix the problem.

Minpunten:

The WordPress plugin for Mailgun could use some work. It needs to have more options made available to users. Our email volume isn't particularly large, but we'd still like to have a dedicated IP address for our outgoing mail. A dedicated IP's high price tag is unjustifiable. fixing the problems that have arisen with sending emails to Hotmail or Outlook.com. Deliveries are made, but the junk/spam folder is where most emails end up.

Mailgun is great, the

Opmerkingen: They used to have a free tier (up to 10k emails a month) which provided a sample of all the features included in mailgun (like sending, receiving, authenticating, api etc.) now they got rid of that plan (even for customers who were "grandfathered in").
The new free plan isn't really free and they stripped out all the extra services.
It's tough that the entry price for any features is $35/month.

Pluspunten:

- It is extremely easy to get setup using Mailgun (they make it very simple for the user). - They offer a lot of really useful features and well documented, powerful API.

Minpunten:

The opening price is pretty high for an account with any sort of features, which makes it tough to justify using their service for a small project. - The interface runs a bit slow and buggy at times (like viewing logs).

Mailgun is awesome

Pluspunten:

Easy to deploy, they even have an iOS SDK. I use it to deliver automated emails for my app (welcome emails, password reset, announcements, etc).

Minpunten:

There are currently no cons for me with this software.

Great SMTP for sending bulk or transactional email

Opmerkingen: We have achieved great eCPM mailing costs and gained access to higher volume mail to reach our subscribers

Pluspunten:

Mailgun allows for a lot of customization. Users use the service on the backend as the infrustructure to mail, while using their own service portal to send the mail and segment their subscriber base. Mail sending is fast, reliable, and they have dedicated and shared IPs for sending.

Minpunten:

Since it is only to be used as the infrastructure to mail, companies will need the know-how of hooking up SMTP connections and have access to a developer and front-end software.

One of the best SMTP/API mail integration solutions

Opmerkingen: 10,000 free emails a month, easy to use API, easy to integrate and send emails reliably.

Pluspunten:

Mailgun offers 10,000 free emails a month, which is much higher than a lot of the competing services in this category. The web interface is clean and provides you with the information you need right on the landing page. Integrates easy with many services and plugins exist for many platforms (eg Wordpress). API is well documented.

Minpunten:

While the Free tier of 10,000 emails a month is class leading, when you begin entering the paid tiers there are much cheaper alternatives available. Email validation service is pricey for what it is.

The best SMTP provider I love most

Opmerkingen: Mailgun worked for me seamlessly, no challenge and I'm happy to use it, even will buy their Pro Plan in the future.

Pluspunten:

I use Mailgun for my email marketing services and it works perfectly. Mailgun helped all my emails go straight to my prospectors' inbox instantly without any challenges. With 10.000 free emails/month is a super deal for small business. Besides, Mailgun is truly flexible for developers with Webhook Support, API support, SMTP user manager, Email Template Builder.

Minpunten:

I hope Mailgun support Email Template Builder with Drag&Drop function that easier for me to create email templates for my workflow.

Mailgun should be used on every website!

Opmerkingen: It is a very good system and plugin to use, highly recommend it to those looking for a good mail SMTP plugin.

Pluspunten:

I work with WordPress built sites and I recommend Mailgun to all clients. It is so easy to use and works flawlessly with your WordPress site set up and forms.

Minpunten:

There can be times where certain Themes or Plugins do not work well with it and sometimes there are issues/bugs after an update is rolled out.

Reliable

Pluspunten:

I'm using mailgun for transnational emails and I'm very happy I never encountered any problem, the interface is very good and simple, I like the fact we can setup multiple domains in the same account. All in all it's the best!

Minpunten:

Mailgun didn't notify me when my account was suspended for a verification and in that time I lost many emails that may have resulted in contracts if they were delivered! You need to check you account regularly to make sure everything is OK!

They Delete your account without warning

Pluspunten:

Sends emails, sometimes. Most of the time it took a while to get the emails sent. They have a free plan, but limited.

Minpunten:

Free plan is no good Emails have delays all the time Shared IP has issues with spam all the time, good luck sending to yahoo or other big companies They will delete your account if they do not make money from you Customer Service is hard to contact, and when you do, it takes them 24 hours for each response

One of the best email marketing solutions price wise

Opmerkingen: We send email marketing to our user base through Mailgun, monitor results, and save money when compared to other solutions that are more manual..

Pluspunten:

We use Mailgun to send to large email marketing lists because it's more affordable than many alternatives. The UX is pretty solid and the reporting tools are nice.

Minpunten:

Sometimes there are things in the report that don't make sense like an open rate dropping considerably one day and then back to normal. We can't really tell what caused that. Also the open rate is lower than other tools that are not marketing based. So perhaps they're tagged as marketing server. Not sure there's any way around that and they take email server health seriously

Paid for a service, denied because suspicion of fraud

Opmerkingen: Wanting to send only notification emails to our users through Mailgun, our very bad experience with the support team killed any interest for the product.

Pluspunten:

Mailgun was easy to set up, straight from Heroku. It worked well for some time.

Minpunten:

Despite a paid plan and all the proofs the Mailgun staff could need, they restricted heavily our ability to send mails to our users through SMTP.

Decent Transactional Email Service with Great Dashboard and Logs

Pluspunten:

Easy to set up; attractive log and web dashboard UI that makes it easy to track and identify bounces and errors

Minpunten:

Cost isn't as attractive as some other similar alternatives (i.e. SparkPost); customer support is sometimes hit and miss on the level of helpfulness/knowledgeably they provide

Excellent mail log makes tracking mail activity simple

Opmerkingen: We run software that includes both manually sent as well as automated email. Inevitably, users will either not receive or claim that they did not receive an email. This quickly helps alleviate those issues and show proof of delivery with timestamp.

Pluspunten:

I don't have a ton to benchmark Mailgun against but it's made my job much easier when needing to track our outgoing email. At it's simplest, I can quickly search for failed email messages or confirm that email was sent and received along with the content of the email.

Minpunten:

There may be a way to filter or create saved filters that I'm not aware of, but I've been restricted to searching either by an email address or by an event type (ie Accepted, Delivered, Rejected, etc.) I do sometimes have to search for a bit to find what I'm looking for.

Great Email Service for Your Application Backend!

Opmerkingen: Our entire backend runs all of its email communications through that service, its super reliable.

Pluspunten:

- easy to install and set up - great reliability - nice dashboard where you can check the details of every sent email - large free email volume plan!

Minpunten:

Would be nice if it offered pre-designed email templates (created on their website) with CSS etc. which you could then call via the API with some custom values.

Great solution for Churches and Non-Profits

Pluspunten:

Easy to set up. Easy to use. Our church was using another solution but they got rid of their free/non-profit tier. Mailgun has a generous free tier that has served our church of 700 well.

Minpunten:

Right now it seems that we have issues with AT&T/SBCGlobal.net e-mail addresses rejecting a lot of our e-mails. This has been problematic at times but not a huge issue.