Zoho Social reviews

Great!

Pluspunten:

Fijn programma, gebruiksvriendelijk en makkelijk te gebruiken!

Minpunten:

Integratie met diverse sociale platforms valt regelmatig weg, waardoor je steeds weer moet synchroniseren.

A Great Solution to Manage and Keep track of your Social Networks Channels

Opmerkingen: Just one word: Wonderful.

Pluspunten:

Zoho Social is an extensive platform. It has many features we love and use on a daily basis, like scheduled posts, follow global trends, publish quick content to Twitter, advanced reports and more. We really enjoy using Zoho Social.

Minpunten:

I have been using Zoho Social in my agency for quite a while. I have been noticing that the Zoho Social subscription price increased a lot recently. Anyways, still I believe Zoho Social is the best solution for us after having experience with other platforms that didn't fulfill our expectations.

I recommend Zoho 100%

Opmerkingen: While it hasn't been long, I really enjoy using this product and will continue to do so for a long time. It is crucial to our business.

Pluspunten:

The ease of setup and use. I found this easy to learn and share with the team.

Minpunten:

I haven't found a con yet. I will be adding more brands and using this more going forward though.

Customer support SUCKS

Opmerkingen: Disappointing. No — infuriating.

Pluspunten:

Pretty easy to use UI. Monitoring dashboard. Nice looking reports.

Minpunten:

1. Insights data captured in reports is pretty lacking, especially for posts that are boosted (engagement not captured!! what?!?) so there's inconsistency with actual metrics. 2. Cannot tag other pages/users in Facebook posts 3. Stopped using this to schedule Facebook posts because preview does not reflect how the respective platform posts will look – eg how pix will tile / crop in a post (instead, images are just thumbnailed in a row) 4. Second reason was scheduled posts sometimes Did Not Publish (!!!). Especially multi-image posts. 5. ABSOLUTELY TOP PEEVE: Trying to get customer support is like playing cat and mouse with Zoho. Open a ticket. Wait. Email again. Wait. Email again. Maybe within 48-36 hours, get a reply like "we can't replicate the problem on our end". Gee thanks. I really expect more as a paying subscriber. I'm not a trial user or a noob to social media tools, so I do know what's available and how other companies provide 500% more support within 12 hours, if not live chat.

Easy Setup, Easy to Manage. Hop on board and enjoy the ride.

Opmerkingen: Excellent tool; you can thrive on the free platform and excel on the paid!

Pluspunten:

Pros: ease of setup. you can set up 1 brand, connect 7 media accounts in UNDER 1 HOUR (60 minutes). So basic setup is easy and quick. If you want more advanced features, then you'll need to slow down and allow your current strategy (or lack of one) inform your next moves.

Minpunten:

No cons so far. it's not HOOTSUITE, so that means the last time I checked, there is no CERTIFICATION for this tool. So if you are professional that wants to show your proficiency and impress your colleagues, you can't take a Zoho Social test per say. HootSuite is a valid professional cert with a program/university.

Soho Social

Pluspunten:

I like Zoho because of the ease of use. Whomever did their UX/UI is phenomenal. Other large social media management platforms are not this user friendly. AND Zoho offers all of the same features that made other ones desirable.

Minpunten:

I can’t say. At this point I really like the functionality of Zoho. I guess I don’t like it doesn’t bring me a chai latte every morning.

Zoho Social is my Go-To social media management tool!

Opmerkingen: Overall the platform is great! I'm very impressed with its ease of use and functionality.

Pluspunten:

I love how easy Zoho Social makes it to schedule posts across multiple channels.

Minpunten:

When posting videos across multiple platforms it seems to not post on Instagram. I have to do that separately.

Excellent for social media management

Opmerkingen: It's one of the best platforms I have ever used. That is so efficient and integrates everything

Pluspunten:

The integration and analytics that are always uptodate

Minpunten:

There was really nothing major except the hustle to try to choose a monthly option vs a yearly option

A great accidental find!

Pluspunten:

Zoho is simple to use and has a HUGE knowledge base. This makes it very easy to get started quickly and efficiently without wanting to pull your hair out.

Minpunten:

They have so many products, and we use 2 at the moment but are considering more. I wish there was a main page that I could go to to access all of the platforms - but it isn't a huge issue.

Great Product

Pluspunten:

Even with the limited access on the free edition, I can still run my brand-new business without any issues. I can schedule for multiple sites without having to use different programs.

Minpunten:

The free plan offers very little other than being able to post on multiple platforms. No analytics, no calendar view etc.

Great value for the money!

Opmerkingen: Wonderful!

Pluspunten:

It allows me to do a myriad of things from calendar creation to social media post scheduling.

Minpunten:

There's nothing that I like least about Zoho Social.

Like it, not sure if it is worth the cost though

Opmerkingen: I really like it. It is user-friendly and has a lot of nice features. I have done the free trial and have added on my top 5 clients to use. I am nervous what the cost is going to be once the free trial is over. That will be the deciding factor if I continue with it.

Pluspunten:

I like that I can automate my posts for my clients and I don't have to check on them daily. I also like the SmartQ feature that tells you the best time to post for each brand.

Minpunten:

Having to pay for each additional brand and/or each additional client to have access. Also, I have two clients that have products to tag on their posts and there is no option for that. So this account is pretty much useless for those clients and they are two of my biggest ones. In addition, you can't schedule or post Stories to FB & IG. That isn't as big of deal but would be really nice if that was a feature.

The best social platform hands down.

Opmerkingen: Yes the best. I've been telling all my marketing pals. This is the best platform for such a steal in monthly premium.

Pluspunten:

Seriously this platform has every feature you could want. I've used hootsuite, bubble, and sprout social. Compared to this platform all of those suck. With zoho you get monitoring, reporting, connections, team, publishing, drafts, you name it. All for a stinking low price compared to other platforms that want to charge you an arm and a leg for mediocre functionality and no team collaboration. Super happy with this platform.

Minpunten:

Nothing so far. Haven't found anything.

Great App

Pluspunten:

I carried out a case study of 4 different scheduling apps and Zoho Social was by far the best one. There are plenty of useful integrations to help manage digital marketing campaigns such as analytics, streams, and lead management which are all hugely helpful. The app is dependable and functional, unlike some of the other apps I tested. Highly recommend this product - it has great functions at an affordable price.

Minpunten:

The inability to edit images on the scheduling tool would be the cherry on top of Zoho Social. When ensuring content is in the correct format, even just a cropping tool would be really useful. It would also be useful if Zoho Social was compatible with posting Reels, Stories, and Carousels to Instagram, but I appreciate that some of these are down to Instagram's rules.

Great Product.

Opmerkingen: Overall, we have begun to be consistent with scheduling and have seen a massive increase in our social media following, engagement, and awareness of our brand. Using Zoho Social has been a great experience and we will continue using this application for all our social scheduling needs!

Pluspunten:

Zoho Social is very easy to set up and to use on a daily basis. I use the online version on my desktop, as well as the Mobile App and both integrate seamlessly for ease of posting. I love being able to bulk schedule to all of our social channels, as well as to single channels if the content is specific to just one platform. I also love the tagging feature and the calendar view as well.

Minpunten:

I can't say at this point that I have much I don't like about this software. The mobile app doesn't have the ability to tag people or businesses when creating a post on the app. However, I've been using the free plan and it's possible that this feature is an option for a higher paid plan. It would be great if the tagging feature was an option on the Mobile App as well as the Online Desk Top version.

A solid choice for social

Opmerkingen: Having the reporting all in one place, and easily understanding what is effective and what isn't is the best part of Zoho, aside from the price to make it all happen.

Pluspunten:

The price and the customer service are what make Zoho stand out for me. I like the reporting and automatic scheduling features. It's nice that you get a small team of users, even at the lower pricing tiers. The agency option is one of the best I could find.

Minpunten:

Collaboration and workflows could definitely be improved. There are some limitations with certain channels, especially with Instagram, but other platforms struggle with some of the same limitations. It would be nice to incorporate YouTube into the mix.

Almost Perfect

Opmerkingen: I have tried a lot of social media management platforms and never really considered Zoho Social. I thought of them as mostly a CRM platform, but when I saw their CRM Plus which included CRM Social and many other platforms, I decided to give it a try. I have to say that I have been very pleased with the ease of use, the browser integrations and the reporting. When you log in to your account, you can immediately see how your brand is performing via the Brand Health Dashboard. At a quick glance I can see which platforms and types of posts are getting the greatest engagement. Everything is so darn easy. The performance, the posts and the live stream are easily accessible on the Brand Health Page. Another nice feature is the Smart Q, which will automatically suggest and schedule posting times based on the percentage of top engagers that will see it. If there is not an optimal time on that day, the Smart Q will suggest the next best time. Nice! Another great feature is the monitoring, which allows you to specifically listen for keywords, brands, mentions, users, lists and more for your social profiles. The streams are arranged similar to Hootsuite feeds which can be arranged. The reports features are very nice as well. You can use standard reports for Facebook, Twitter and Instagram or create a custom report which can be sent at predetermined intervals to you, your clients or both. The reports are pretty robust (especially for FB) and at the price point of Zoho Social, you get all of the reports. There is no nickel and diming for more in-depth reports like some other platforms. Their connections tab will let you know who recently engaged with you, as well as who is the most engaged. This way, you never miss an opportunity to engage and build a good audience for your brand. Additionally, the collaborate tab allows you to have discussions with those who are engaging with you brand which can be helpful in broadcast messages or brand loyalty. Zoho Social has so any features that it is hard to believe that you get all of this at such a reasonable price point. If you add on the ability to integrate your social with their project planning, crm, sales IQ, and campaign platforms, the capabilities are ridiculous (in a great way). Zoho Social deserves a serious look from new social media marketers as well as established digital marketing firms.

Pluspunten:

-Rich Feature at a very reasonable price point -Great analytics and custom reports and scheduling -Brand Health at a glance-No deep digging needed for analysis -Ability to collaborate with those who engage and team members. -Browser posting plugin -Smart Q for suggested best times based on engagement -Easily switch between brands -Integration with other valuable Zoho platforms -Android and Iphone mobile app

Minpunten:

-if you have a client that needs to approve the content, then they have to be added as a user at an additional cost -Smart Q will sometimes only have one optimal time for a day, or possibly push your post out a few days for maximum engagement.

A Host of Features at a Much Cheaper Price

Pluspunten:

I stumbled upon Zoho Social accidentally when I was looking for a social media software for my company. We are a small company and even smaller social media and marketing team (only 2 strong), so we didn't really a huge budget to devote. Our requirement of features centred mainly on being able to schedule our posts in advance, schedule the same post multiple times, monitor our performance across different channels and create a content and publishing calendar. We had narrowed down to Hootsuite (which we found to be powerful, yet too expensive) and buffer (which was cheap but didn't meet all our feature requirements). I was very pleased when I came across Zoho Social, which offered us the best of both worlds. A host of great features at a much cheaper price point than Hootsuite. It meets most of our feature requirements and is a lot pleasant to look at and easier to use than Hootsuite (which we found to be a little clunky at times). Everything is really accessible, the most relevant metrics are on the home page itself, the reports give a good overview of the KPIs, and it's all so easy to use. One feature I loved is that you can track how many times a user has interacted with your brand on different channels, and then share the same information with your other team members (through the Collaborate tab). All in all, a power-packed software with all the best social media management features built in. I discovered Zoho Social a day before when we were about to make the final call, and I am really glad we did!

Minpunten:

My biggest problem with Zoho Social has been the inability to customise our set of features. The Standard plan offers most of the features, however, the Publishing Calendar is only there in the next upgrade, the Professional plan. I don't really need the other set of features like additional brands and team members, and thus don't see sense in upgrading just for one feature. When I got in touch with their customer support team, they told me that they do not allow any customisation and the features for each plan are set in stone. This was really disappointing, and Zoho Social might have been the perfect social media management software for me if not for this.

Maintain your online reputation and enhance your online presence!

Opmerkingen: I stumbled upon Zoho Social about a year ago when a friend of mine (who works at a Digital Marketing Agency) suggested it to me. It took me a while to consider it, but when I started using the software, it certainly made things a whole lot easier. It enabled me to cut short my social media management tasks in half and focus on other important aspects. NOTE: Since I'm also into e-commerce apart from my full-time job, I found that Zoho doesn't do well in this aspect. I have various reasons for this. The most annoying one is when you have to add shoppable items individually and the whole thing becomes a mess. However, I have tried out a few of Zoho's alternatives and they seem to be doing fine only in this aspect. So, bottom line, if you are planning to use Zoho for e-commerce, I strongly advise against it.

Pluspunten:

1) Adaptability: Zoho is very easy to configure and it can be easily customized to suit your business process. 2) Schedule Posts: This should be the main reason why I chose to use Zoho in the first place. At the beginning of every week, I normally create a road map or a content calendar with different kinds of posts that I want to post during the week. Zoho allows me to schedule these posts individually or collectively throughout many social media platforms. 3) Crucial Data: Zoho churns out relevant data that is easy to understand and can help you make informed decisions. It can even tell you what the most convenient time would be to post something on a particular platform - based on the maximum user engagement at a particular time in the geography that you are dealing with. 4) Dependability: So far, I've not witnessed any of my posts fail with Zoho. There have been a few instances like these that occurred when I had used other alternatives. So, I guess it's safe to say that Zoho is reliable - and this is important for digital marketing agencies where clients can get real cranky at times (I've freelanced with a few of them, so I know how risky a failed post could be) 5) Android App: Zoho has an android app that surprisingly notifies me way before an actual social media application does! However, though the app has a lot of powerful features, there's still a lot of scope for improvement.

Minpunten:

1) Platform Integration Range: Though Zoho caters to the most prominent Social Media platforms, it has still left out a few less common ones. However, people still used these platforms and have their own reasons for doing so. So if Zoho can integrate with these platforms, it would be great! 2) Media Sharing: I found that when it comes to sharing pictures or videos, the user interface suddenly becomes a bit cluttered and hard to navigate through. Still not a deal breaker for me, however, If you're new to social media marketing and if you haven't tried out any alternatives previously, it's going to be a tough process until you get the hang of things.

In Zoho We Trust

Opmerkingen: For a first-time user of Zoho Social, I was pleasantly surprised by the ease of use and capabilities of the product. The ability to schedule posts is great, and the analytics are incredibly easy to read and access—and they provide great insight into how content is performing. The inbuilt tracking of links has also been a great feature for me to be able to see which content is being shared. Overall, I've been impressed with the capabilities of this product and would definitely recommend it for businesses that are looking to expand their social media presence in an organized and efficient way.

Pluspunten:

I've tried just about every social media management software under the sun—and I even wrote articles on best practices in social media marketing. So when I tell you that Zoho Social is the best out there, I'm saying it with the utmost seriousness. Zoho Social's user-friendly UI and intuitive navigation make it easy to get up and running right away. It also supports more channels than any other app in its price range and has many advanced features like analytics, calendar post scheduling, content re-posting, and more. If you're looking for a social media management tool that won't break the bank but will deliver world-class results, this is it!

Minpunten:

If only there were a way to schedule multiple posts for one social media channel at once without saving and adding again and without using the bulk upload CSV method. I hate that I have to unselect all the other channels while doing this. Please see MeetEdgar's upload feature. That's one thing that I wish you had.

Good option for managing social media account

Pluspunten:

The dashboard is straightforward, logical, and simple to navigate. Though it doesn't appear to be too overpowering, it may be an engaging experience when used with the appropriate tools and analytics. My favourite tool is scheduling material months in advance, which allows me to devote more time to other business objectives. Everything I require is available on the platform.

Minpunten:

There appears to be a minor navigational problem when navigating from the main homepage. I became puzzled several times when attempting to locate the login gateway for the software to be accessed online. I've now saved the correct website, although it may be a little confusing while searching through Google.

Zoho Social for managing all social media that i have

Pluspunten:

When it comes to a marketing manager who can help with organizing and scheduling posts on Instagram, Facebook, and Twitter, I think Zoho Social is by far the most cost-effective option. It also offers a function that allows you to share a single post across many platforms with a single click.

Minpunten:

The first time I tried to link my social media account, the binding process was a shambles, as the authorization for the connection kept rejecting my token and displaying an error on my end. Kudos to the support team for assisting me in quickly resolving the issue.

Manage social networks brands never been easier.

Opmerkingen: One of the big headaches for any professional who is dedicated to the area of digital marketing is time, the distribution of loads and serving several customers at the same time, offering a quality service with the attention that each deserves. With Zoho Social, I have achieved the perfect balance between attention to the brands that are my clients for more than two years, and at the same time, it is great to support so that my personal projects do not suffer due to the burden that my work implies. Any platform that offers that has my favorite choice, as does Zoho Social perfectly.

Pluspunten:

At the moment of the undertaking, I look for tools that can help me manage social networks of clients, and of my own entrepreneurial projects. That's one of the things I like so much about Zoho Social, it's a perfect assistant to help you have great control of everything that involves positioning and serving a community of users associated with a brand. Another fundamental aspect that motivated me to write this review, is the portability that it offers, you can be in any country for a business trip or for a vacation, and even so, you can brilliantly monitor everything that is published, the scope and measure the amount of interaction that each publication makes within the market of the managed brand. The statistics are another of the aspects that I love, I can measure which content has greater acceptance within the population, so I reduce the times and focus in a better way the strategy for each brand.

Minpunten:

I consider that they include many improvements in their platform, I can not negatively qualify any of the aspects of its operation because to date I have obtained great results with the management of my main work and the additional ones, they are going in the right direction.

Easy way to managing social media

Pluspunten:

Managing multiple source of social media account to make it active and engaging with followers of the account is not an easy task. Zoho Social is the best solution for me to managing and scheduling all my social media content posting.

Minpunten:

There are some of the feature that i think can be improve, especially when it is impossible to adding multiple account of the same social media website. It can only add one of each social media website which is troublesome for me.

The nice alternative

Opmerkingen: I can manage my channels easily with Zohosocial. Smart Q scheduling is really helpful to decide when I need to post and it give me great results. One more thing I am really impressed is they are constantly improving and are user friendly.

Pluspunten:

Zoho Social is very easy to use and there is literally no running curve. When I first installed this app, I was able to post and monitor my channels right away. It was that easy. Their Smart Q scheduling is awesome. You are not going to get the perfect result but you can try various time frames based on Smart Q scheduling. It was helpful for me to test different times and days with different options.

Minpunten:

For me, communicating with people on Zoho Social is a little bit confusing. Their communication feature - read, write, comment is not as functional or powerful as other platforms like Hootsuite. I believe that there are some rooms for improvements. Posting on Instagram is very inconvenience. I know it is because of Instagram's policy but I believe that Hootsuite made the solution for Business Instagram accounts so Zoho Social might have the opportunity to try something new.