Outreach reviews

Best sales sequencing tool on the market, hands down

Opmerkingen: Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

Pluspunten:

At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

Minpunten:

Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

From Salesloft to Outreach: Escaping the Twilight Zone

Opmerkingen: In the end, the switch from SalesLoft to Outreach was like stepping out of the shadows and into the light. It brought relief, efficiency, and a renewed sense of optimism. So, if you find yourself trapped in the highly overrated SalesLoft, take my advice and set up a demo with Outreach. Escape the twilight zone and embrace a sales engagement experience that is refreshingly what you need and want.

Pluspunten:

The platform's design embraces clarity and simplicity, making it a breeze to find what you need without getting lost in confusion. Automation is your ally in Outreach. The platform's advanced automation features offer a level of efficiency that you don’t see in SalesLoft. We switched off of SalesLoft, and I never understand why SalesLoft is always getting high marks across review websites, it frankly doesn’t come close to things like the UX or Outreach's machine learning capabilities, SalesLoft doesn’t have any real AI or ML built-in at all. Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies. Collaboration also takes center stage in Outreach. Teams united in the same platforms without redundancies or extraneous subscriptions breeds a culture of learning and success through sharing best practices and tracking performance metrics with ease —teamwork and camaraderie fueled our collective success and Outreach definitely had a direct role in helping progress that forward.

Minpunten:

Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and really just requiring a little bit of figuring out where I was going wrong.

Surprisingly bad implementation of lots of good ideas

Opmerkingen: I was very impressed by their sales process, they used their own product, and I saw how well they did. Their product was clean and impressive looking, but as soon as we began implementing, i felt like i had made the wrong choice... I was SO surprised by how poorly the integration is designed, especially field mapping. Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent.

Pluspunten:

It is feature rich, and enterprise level in what it offers.

Minpunten:

we ended up cancelling because of data syncing issues. we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous.

Made our SDRs way more productive

Opmerkingen: Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).

Pluspunten:

We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!

Minpunten:

It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.

Great, but not perfect

Opmerkingen: Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional.

Pluspunten:

Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team.

Minpunten:

There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform.

Outreach Review

Opmerkingen: Great sales platform for teams looking to become more organized and increase their prospecting efforts.

Pluspunten:

Great sales engagement platform for any sales org looking to take their prospecting analytics and reporting to the next level. Sequencing, call recording, prospecting tracking, Salesforce integration are all great.

Minpunten:

Very click heavy. I've had a lot of glitchy experiences where imports, mail merges, sequences fail and there is not a clear explanation as to why.

Very impressed

Pluspunten:

The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts. Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce.

Minpunten:

It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles.

Good engagement platform

Opmerkingen: Overall the platform is great for everyday use and, considering I spend most of my day in there, it's no hassle.Reporting is ok to monitor team performance without going into too much depth.

Pluspunten:

Once you've got your head around using it, it's generally very easy.There's good email tracking and integration with SalesForce and Gmail.Never had a fault with the call recording which filter straight into Allego too.

Minpunten:

There's just a bit of intuitiveness missing from it that you get with the likes of Hubspot and Salesloft.Extremely irritating at times that you have to get spelling of names etc perfect and can't search for part of names as it'll return no results.A "similar to your search" would be helpful

Great assistant to sales folks

Pluspunten:

Integrations and ease of use. It makes managing your reach outs much easier and saves you a lot of time. It makes the entire sales cycle streamlined.The analytics part gives great insights into the performance.

Minpunten:

There is nothing I have disliked so far in this tool. Even the UI has improved with recent changes

Super in depth way to prospect

Pluspunten:

Sequences are great and leave no stone unturned

Minpunten:

I would love if there was an option to receive calls back on your desktop on Outreach

Very powerful software. Great integrations with SFDC and Gmail as well that make it super easy .

Opmerkingen: Outreach makes it so easy to meet that crucial nexus point in sales of volume + quality of messaging. Being able to have measured feedback on how well your emails are received means you can keep tweaking until you get open and response rates as high as possible. It makes me faster as a sales rep and more data driven as a team.

Pluspunten:

Outreach can do a TON. Being able to import a list of leads and have relevant info show such as title, last contact, etc.. is an amazing time saver when trying to make sure you're list (csv, sfdc report, etc..) is 'clean' and good to go. Being able to call directly through the platform is a huge time saver as well. All of the reporting around your sequences is a huge win. I will go through all of my sequences once every week or so to see what's doing well, what isn't, and tweak to optimize performance. There is a huge amount of data you can use to compare yourself to others, measure the efficacy of your outreach, and collaborate on best practices with team members. Over all Outreach is a huge win and is very well integrated with every one we use from a customer facing team perspective (gmail, sfdc, Linkedin)

Minpunten:

Outreach feels like they are probably an engineering first design second kind of company. I say that because their software can do SO MUCH, but it's not always intuitive how to do specific things. It has taken me awhile to get fully up to speed on some of the tips and tricks that really make outreach awesome. This is barely a con, more so just a training or user experience comment. Outreach can do so much it'd be tough for them to make every little feature super easy to find and obvious. Perhaps some more specific live onboarding/training would be helpful as well.

Job Critical Software

Opmerkingen: Outreach is job critical for me and my reps. I would riot if my company took the tool away. I attribute my success as a sales rep to Outreach for allowing me to not let anything fall through the cracks.

Pluspunten:

I use Outreach daily to manage my work process. I honestly don't know how I did anything without the tool. It is something that I would like to use for the rest of my career.

Minpunten:

Not often, but every once in a while I come up against small issues that can be frustrating, like not being able to sequence users. I have found though, that most of the time it is user error, but sometimes errors are not clear.

Great Prospect Management Tool

Opmerkingen: Eventhough UI is not simple yet once learnt, it's a great tool to manage all email cadences and managing the Prospects/ Leads and Campaign

Pluspunten:

Great Sales Cadence for effective Lead Management Detailed Email Analytics for Campaign Management

Minpunten:

Inability to integrate with Google Sheets and only allows upload thru CSV Takes time for User to familiarize themselves with the Tool UI

Great tool for automating sales prospecting

Opmerkingen: This tool helps automate email-based prospecting and marketing so your sales team can be more efficient.

Pluspunten:

I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team.

Minpunten:

The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out!

Seamless prospecting tool with a 1-to-1 alignment with CRM

Pluspunten:

Being able to prospect, contact prospects, and manage accounts and pipeline all in one solution. Having the integration with Salesforce allows for efficiency and seamless workflows within the sales organization.

Minpunten:

Not having the ability to record calls and have conversation intelligence created a need for an additional solution that was a significant cost to the organization.

Live in Outreach for my day to day prospect management and outreach

Opmerkingen: Overall, Outreach helps streamline my day to day outreach, gives me great tools for building and executing messaging, and allows for visibility across our team and sales org.

Pluspunten:

Task management and sending emails / completing tasks from the platform is extremely helpful. I know exactly where to start each day. The Salesforce integration is also extremely helpful.

Minpunten:

Unfortunately our Salesforce integration is not always optimal and syncing sometimes fails (so some leads show in different stages on Outreach vs. Salesforce). Additionally, it is sometimes hard to filter and build lists based on specific criteria and I need to do this in Salesforce and then manually select the prospects I want to reach out to in Outreach.

Outreach your Prospects

Opmerkingen: My SDR team at first was hesitant but now loves the workflows.
Seem to be booking more demos now.

Pluspunten:

Use of use and easy integration with Salesforce. Separate prospects and Accounts Awesome reporting tools KPI made easy

Minpunten:

No Voice mail drop Difficulty with incoming calls Support takes forever to get back to you

Horrible Customer Service

Opmerkingen: Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing department is. They will randomly send invoices with literally no explanation. After responding to their team it will take often days to get a response on the invoices. Their overall support system is a complete nightmare and I would avoid this software solely because of that.

Pluspunten:

Outreach helped our SDR team more effectively call new prospects, however, it isn't easy to setup and it isn't easy for new SDRs to learn.

Minpunten:

Hard to learn which caused SDRs to make simple, but not obvious mistakes because of the software's design. Once they learned the system it did work fairly well. The customer support is absolutely horrible though so good luck getting setup and figuring it out yourself. You are better off finding other software.

Task Management Tool for SDRs

Opmerkingen: Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform.

Pluspunten:

Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals.

Minpunten:

It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels.

Makes my job 2x easier than not having it

Opmerkingen: I automate my prospecting and follow-up efforts through Outreach. Whether it's queuing up sequences, using templates, snippets, or the calendar scheduling link, I've found Outreach extremely valuable.

Pluspunten:

I love that Outreach has built a level of automation that allows me to speed up my workflow and make manual tasks into something I no longer waste time on. It's 2x easier to do my job with Outreach than without it.

Minpunten:

I've run into a couple things that can be frustrating when it comes to scheduling when emails send out, but other than this, Outreach has been perfect for my needs.

Outreach makes my life easy

Opmerkingen: My overall experience with Outreach has been great. I would highly suggest working with them as they have a pretty aggressive road map to change the way outbound SDRs work.

Pluspunten:

What I like most about outreach is the ability to target multiple organizations at a time. You can actively reach out to many people within an organization to get your message across. Outreach takes the manual part of prospecting away and automates it making for a more streamlined and efficient process. It covers the user error part that happens when outbound to 100 plus organizations.

Minpunten:

Outreach can be clunky at times. The user interface is some times hard to navigate. There is no back button so if you want to go to a new page you have to start all over.

Best Sales software I have ever encountered

Pluspunten:

What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit.

Minpunten:

What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it.

The best of the best

Opmerkingen: I LOVED outreach while we used it. We ended up switching to Mailshake because it sufficed for our use-case without the hefty costs. But Outreach is the far superior tool.

Pluspunten:

If you need the best of the best when it comes to email automation / sales email prospecting / personalization in bulk... This is IT. Definitely. This is absolutely not the cheapest tool, but if value is more of a concern to you than price, this is it.

Minpunten:

It's not the cheapest software out there, so email automation needs to be critical for your business. If it is, don't hesitate. If it's just an every-once-in-a-while thing, then Mailshake, or others like it, are good products too.

Great for SDR use!

Opmerkingen: We are trying to solve the business problem of tracking activity with Outreach. It has been very useful with a good reporting system and shows clearly what SDRs are spending their time doing.

Pluspunten:

I work as an SDR so I love the how easy it is to organize my work. From prioritizing tasks to creating sequences, snippets and templates with ease. Outreach is very user-friendly. I also love the overview it gives on a prospect with relevant and recent news articles- makes it easier to find info to mention on calls or emails. Scheduling emails is also very helpful!

Minpunten:

I don't have a much to complain about. One thing is the outbox doesn't warn me when it stops sending emails out and sometimes won't resume after 24 hours. So I have to go in every day and retry emails that didn't send (this only happens when sending out mass emails).

Very powerful software for outbound sales teams

Opmerkingen: We use Outreach for all sales activities. Emails, tasks, sequences, booking meetings, calls. It became our main tool for outbound sales. You can do everything in one place, we have it integrated with Salesforce, so currently we use SF more as a database. As I previously mentioned, Outreach is designed to save your time, our sales process has never been so efficient.

Pluspunten:

Outreach is very powerful tool. What I like the most is the functionality of the software. All outbound sales activities can be done from Outreach. Before using Outreach we worked by having tasks on Salesforce, we had a list of tasks and we did everyday sales activities by completing tasks in that list. Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.

Minpunten:

At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations. Also, a price is quite high, so it's not easily affordable for smaller sales teams.