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Over Yetiforce CRM

Een open source CRM-systeem, met aangepaste oplossingen met een breed scala aan configuratietools en een gebruiksvriendelijke interface.

Meer informatie over Yetiforce CRM

Pluspunten:

The choice of functions available and the opportunity to log most of the activity in a single platform.

Minpunten:

Quite limited know-how resources like tutorials or manuals, no auto updates, some functionalities still need some work (eg. chat).

Beoordelingen van Yetiforce CRM

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,4
Functies
4,6
Prijs-kwaliteitverhouding
4,6

Waarschijnlijkheid van aanbeveling

8,3/10

Yetiforce CRM heeft een totaalscore van 4,8 van 5 sterren op basis van 53 gebruikersreviews op Capterra.

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Reviews filteren (53)

Benjamin
Benjamin
CEO in Polen
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

An awesome CRM and its opensource and free !

5,0 5 jaar geleden

Opmerkingen: YetiForce works perfectly and I have never had any big issues. They seem to make it better and better with each new release.

Pluspunten:

The most complete CRM system with many built-in features. YetiForce offers far more customization than I ever thought and it is pretty easy to adjust the system once you figure it out.

Minpunten:

Nothing as of now. The software is fast, stable and helps me with my day-to-day tasks, so I cannot complain. I'd love to see a mobile app. But maybe it's better to work strictly from computer, helps to stay focused.

Reactie YetiForce

5 jaar geleden

Thank you for your favorable review and comments. There is no mobile app for YetiForce indeed, but you can use it in your browser on any mobile device if needed.

Ali
Business Development Manager in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

An overview of Yetiforce

5,0 4 jaar geleden

Opmerkingen: It's excellent.

Pluspunten:

It's open source and built with PHP and Mysql, so can easily setup on your on localhost or your remote server, and any other platforms that supports Apache. You can easily modify it according to your needs. Almost all parts that are necessary for a CRM and a Marketing system are available in this package. It's responsive, so you can use it in your cell phone, tablet, or laptop. The skin has a new face, according to new flat designs, that are not available in most other CRM applications. The installation of this package is very easy, although it takes a few minutes because the back-end is complicated for generating tables and setting up some required files for starting the application. It's portable from installation system to the other system with just modifying some simple files. Totally, it's an excellent web application that might be used by anyone in different disciplines such as end-user, administrator, and developer. Also, it could be used by any company types, from an samll-scale business to medium-scale and even large-scale firms. Large-scale businesses can modify and customize this application according to their requirements and make it integrated with other ERP applications in the company. In contrast with Vtiger, I have to point out that Yetiforce is more user-friendly and is simple to use. Also, back-end in Yetiforce is more readable for developers, in contrast with Vtiger.

Minpunten:

It seems there is nothing to discuss about this application disadvantages.

Lukas
CEO in Slowakije
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Yetiforce is not reliable partner.

3,0 4 maanden geleden

Opmerkingen: Very bad. Just few days before subscription renewal directly from in YetiForce company, they told us that they changing everything. less space, higher price, less features included in cloud hosting. The worst thing is that when we found a bug you dont have any possibility to sovle it by yourself, so you have paid subscription but you cant use your system and they ask for money to make it right or go to github and wait for bugfix.

Pluspunten:

- cheaper then others - very scalable - opensource

Minpunten:

Support and business model changing during your subscription. It started with - 750GB disk space + 750GB backup now they shrink it to 20GB/120GB - it started with premium support in cloud hosting now you have to pay extra and they just tell you that when you have critical problem - price went high too much and services included in package went down without notitying customers

Mariusz
CEO in Polen
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product, and for free! Great choice for any business!

5,0 6 jaar geleden

Opmerkingen: Full and quick access to customer data.

Pluspunten:

All necessary modules, widgets and features are already in the system for free, the developers also provide free help. The system is quite easy to install and manage and it's very user friendly when properly configured. One of the factors that made us choose YetiForce is their beneficial license. The app is fast, secure, looks good and works well.

Minpunten:

Quite limited know-how resources like tutorials or manuals, no auto updates, some functionalities still need some work (eg. chat).

Reactie YetiForce

6 jaar geleden

Thank you very much for your opinion and comments. We will definitely focus on creating more detailed documentation, manuals, and video tutorials for YetiForce.

Piotr
Manager in Frankrijk
Werving en selectie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Affordable & Excellent

5,0 5 jaar geleden

Opmerkingen: I'm really glad I found and gave YetiForce a try.

Pluspunten:

YetiForce is a great and free open source CRM. It's very user friendly and easy to navigate, you can customize pretty much anything you want. You get exactly what they promise - a complete and fully functional system for free. Each new update brings a ton of improvements and new functionalities. If you run into trouble with the system or updates you can always use their free support. I sincerely hope more open source projects follow this path.

Minpunten:

Updates are usually postponed by a couple of weeks from their initial "deadline" and there is no auto update function. As many others mentioned, the documentation could be improved.

Reactie YetiForce

5 jaar geleden

Thank you very much for this outstanding review. We realize postponing updates might be annoying but we want to get rid of all the known bugs before we publish the new version. We do our best to stick to the schedule and provide our users with as polished software as possible.

Chris
VK
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Yetiforce CRM - A superb newcomer that exceeds expectations, and continuously delivers and surprises

5,0 7 jaar geleden

Opmerkingen: I have been using Yetiforce for just over a year now and can honestly say it is the best Open Source CRM I have ever worked with. As a previous CiviCRM and Vtiger user, I am pleasantly surprised at the standard of their product, the rapid development process, and how professional the yetiforce team are. I am currently a community user, as still working with it on a development site, but have begun to use their paid-for services with some customization work (which is also impressive with quick turnaround and lots of supportive advice when I didn't quite understand). Having worked with it for the past year I have decided to commit to it full time now as my preferred CRM (and in the process of moving my live data from my Vtiger CRM). I am also working towards becoming a full-fledged paying customer once my business grows. The only downside for me at the moment is the lack of documentation, but it is a small price to pay for the quality of the product they produce. I appreciate it is early days and they are a growing business, so the documentation will eventually come. In the meantime, there is a growing and supportive github community that helps when we get stuck. Yetiforce is one of the most feature-rich CRMs I have ever seen and is wonderful to work with. I would highly recommend it to anyone looking for alternatives to what is currently out there!

Pluspunten:

Feature rich, easy to customize, ability to create your own modules, fast loading (no shaky screen transitions like my old vtiger used to do), superbly integrated with components such as Roundcube

Minpunten:

Lack of documentation so it requires some technical ability to do customizations and setup some tasks

Reactie YetiForce

7 jaar geleden

Thank you for taking the time to review our system. We are working on better documentation.

Magdalena
kierownik działu rozliczeń in Polen
Verzekeringen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Complete and user friendly CRM

5,0 6 jaar geleden

Opmerkingen: The work is easier and faster.

Pluspunten:

YetiForce has a lot of versatile functionalities and tools that can be easily found in the application. It's also fairly easy to manage from the administrator's perspective. Updates and new features are released quite regularly. The application is free and opensource so the possibilities are endless.

Minpunten:

The documentation is incomplete, sometimes you have to experiment with some settings because there is no description that would explain what certain options do in the system.

Reactie YetiForce

6 jaar geleden

Thank you very much for this great review!

Sebastian
Co Founder and CEO in Polen
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great open source project

5,0 6 jaar geleden

Pluspunten:

We have been using YetiForce for a couple of years and it has never let us down. It is quick and intuitive. The producer offers several support options, including free support. It is a decent application that requires no subscription or license fees. I would recommend it to everyone who is looking for a reliable open source CRM.

Minpunten:

The documentation could be better, and there could be more color themes to choose from, but right now is also all right.

Reactie YetiForce

6 jaar geleden

Thank you for taking the time to review YetiForce.

Bojan
Bojan
Privat in Slovenië
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I've been looking for such a CRM for a long time

5,0 5 jaar geleden

Opmerkingen: Very young, dynamic, especially good TEAM. They know exactly what they want! On top

Pluspunten:

Unique design, transparent and easy to customize. Each window has as so much data as the brain can handle and you do not feel that you have lost control.

Minpunten:

Working with customers is changing every day and I can adapt quickly and easily to this

Reactie YetiForce

5 jaar geleden

Thank you very much for your amazing review!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Yetiforce is a great solution for a self-hosted CRM

5,0 5 jaar geleden

Opmerkingen: An overall decent self-hosted solution for your CRM needs, definitely have an expert help with setup and configuration and/or do your research first. But once you grasp the concept, you'll love the easy and simple interface and use of this CRM.

Pluspunten:

Once you've got things properly set up, Yetiforce is easy. Once you grasp the unique process Yetiforce uses, it organizes your leads and sales process beautifully. There are a lot of features, a lot of options...and once setup to use, it's easy and easy to train your sales and marketing reps.

Minpunten:

Initially, although the basic install is easy, the setup/configuration and learning how the flow works is daunting and a little confusing...you definitely want to checkout the documentation before delving in (unlike I did). Once you grasp the flow that Yetiforce uses, it begins to make sense.

Reactie YetiForce

5 jaar geleden

Thank you for taking the time to review YetiForce.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Mijnbouw en metalen, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

The intention is good - the result is disappointing

3,0 5 jaar geleden

Opmerkingen: Neutral to negative. Did not try to make more complex functions work as it consumed a lot of our time with the setup process.

Pluspunten:

The choice of functions available and the opportunity to log most of the activity in a single platform.

Minpunten:

It needs various module and components to be activated to start with. Then, simple functions like the email integration does not work and you start thinking again about whether it is a wise choice becoming dependent on this platform for all the activities in your operation. You guessed it. It is not.

Paolo
Product Manager IT in Italië
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Tra i vari crm, Yetiforce è tra gli opensource migliori

5,0 vorig jaar

Opmerkingen: Stavo progettando un nuovo software e, dopo averne provati diversi, mi sono soffermato su yetiforce perchè mi sembrava il più vicino alle mie esigenze. Peccato non aver trovato un modulo per la gestione completa delle newsletter e delle mailing con la possibilità di settare SMTP dedicato...avrei continuato ad usarlo.In generale OTTIMO software.

Pluspunten:

Ha tanti moduli di base già installati e preconfigurati, tutti personalizzabili. Grafica di base non tra le migliori ma una UX ben pensata.

Minpunten:

Manca tutta una sezione di newsletter e mailing, peccato perchè sarebbe stato perfetto.

Maurizio
CEO in Italië
Biotechnologie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Molto ben fatto ma...

3,0 9 maanden geleden

Opmerkingen: L'esperienza è stata negativa, tanta fatica ad importare i dati dal vecchio CRM per poi scoprire che i report sono molto difficili da fare, i widget anche, e se chiedi supporto su github ti trattano da incompetente. Appunto un software per professionisti del software, e non per aziende che vogliono utilizzarlo per il business. Il supporto, richiesto a pagamento, non è evidentemente previsto, visto che non si ottiene risposta.

Pluspunten:

L'interfaccia è semplice e intuitiva, raccoglie sulla sinistra i principali riquadri di interesse, è veloce on premise e si vede che è scritto molto bene dal punto di vista del software. Di gran lunga superiore a suitecrm

Minpunten:

La documentazione è inesistente, pochi manuali su cose inutili e per la maggior parte scritto in polacco (così come i video). Il forum di supporto è anch'esso molto scarso, basti pensare che non esiste un software ad hoc ed al suo posto viene usato github, che serve invece per lo sviluppo. Da qui si capisce che è un software pensato da uno smanettone, e non da un imprenditore per gli imprenditori.

Damian
Head of the sales department in Polen
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

YetiForce proves that decent business software doesn't have to be expensive

5,0 5 jaar geleden

Opmerkingen: So far YetiForce has been great.

Pluspunten:

YetiForce is an all-in-one solution and still remains free. When I first found YetiForce I wasn't sure how good a free CRM can be judging from my previous experience but I was pleasantly surprised. I had no problems with the installation and configuration, all the users got used to the software pretty quickly as well.

Minpunten:

There is nothing major that I dislike, just a few small issues. I think an update notification would be a great addition, whenever a new update is available the admin could get a notification in the CRM. Another thing that could also use a notification system are emails, it would be great if YetiForce had sound notifications when an email is received.

Reactie YetiForce

5 jaar geleden

Thank you for taking the time to leave your amazing review! We're glad YetiForce surprised you. We forwarded your comments about the notifications to the development team.

Piotr
CEO in Polen
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Customized CRM

5,0 6 jaar geleden

Opmerkingen: It keeps our document and information circulation much easier.

Pluspunten:

CRM is fully customised which makes it suitable for all our activites. Team has demonstrated good understanding of our business needs, contact with the vendor is easy. Documentation for implementation was well thought-over. This system user friendly, despite it is techinical compexity. We will continue cooperation with YetiForce.

Minpunten:

Each phase implementation is quite time-consuming and needs excessive testing, but we have faced no major issues.

Reactie YetiForce

6 jaar geleden

Thank you very much for the favorable review.

Pawe
Managing Director in Polen
Fabricage van elektrische/elektronische producten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Splendid software with plenty of features, all very useful in your customer's service.

5,0 6 jaar geleden

Opmerkingen: Control over customer service process, following AM and helpdesk people tasks.

Pluspunten:

Offline installation, safe code, many many many features (you're good when you use 10% of them), nice responsive interface, e-mail integration, customization, ease of maintenance and backup.

Minpunten:

Occasional problems with updates, some of the features sometimes suddenly disappear with the major version change (security reasons), could have been better documented.

Reactie YetiForce

6 jaar geleden

Thank you for this amazing review, we appreciate all your comments. We're currently working on better documentation for our product.

Tomasz
Educational Centre Manager in Polen
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Yetiforce is a useful and free CRM

5,0 6 jaar geleden

Pluspunten:

The major advantage was its flexibility and virtually unlimitted possibility of adjusting it to the needs and type of business you run. We have been using it for a couple of years now and it turned out to be really effective. It's fast even when you are handling huge database. Moreover, it is clear and coherent and for the above mentioned reasons it has been a great support for us. The system is being continually expanded and the existing minor bugs are easily deleted by updates.

Minpunten:

It requires advanced server settings which might be problematic if you are working on a shared server.

Reactie YetiForce

5 jaar geleden

Thank you for the review, we're glad you liked YetiForce.

Arkadiusz
CEO in Polen
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Reliable, fast, free

5,0 6 jaar geleden

Pluspunten:

I used a couple of different CRM apps before, both free and paid but they were never enough. If they were free they didn't have everything I needed, if they had everything I needed they were simply too expensive. Yeti Force, however, beats them all. I had a few issues at the very beginning but they were fixed pretty quickly and it's been working well ever since. Great project management features, free support, allows you to enable/disable modules and add custom ones.

Minpunten:

I think that the documentation should be a little bit more detailed because sometimes I can not find needed information.

Reactie YetiForce

6 jaar geleden

Thank you for taking the time to review YetiForce

Alex
Technical Coordinator in Nederland
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use and good customer support.

4,0 6 jaar geleden

Opmerkingen: We use it for our operational process, working with tickets and service contracts.

Pluspunten:

The flexibility of the system, you can add field in the modules very simple. You can make your own modules very simple.

Minpunten:

There is no usermanual at this moment, and the PDF module is not that extended. sometimes it's hard to upgrade the system to a new version.

Reactie YetiForce

6 jaar geleden

Thank you very much for the feedback, we want to improve our documentation and add the manual this year.

Zuzanna
House Manager in Polen
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Unlimited Power with YetiForce CRM

5,0 6 jaar geleden

Pluspunten:

It really has amazing functionality once you set it up to fit your business. I have been using it for almost 2 years and there was never a thought to find a replacement for this CRM. Especially that there are modules that aren't free in other systems and you can have an unlimited number of users also for free.

Minpunten:

Only documentation could be a bit better. Some articles in the documentation can be outdated as the system changes so this can create set up delays.

Reactie YetiForce

6 jaar geleden

Thank you very much for the positive review, we plan to update our documentation this year.

Markus
Managing Director in Thailand
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Few words of truth about Yetiforce

5,0 7 jaar geleden

Opmerkingen: I actively testing and spying of developers activities. Yetiforce is not only loaded with lots of extremely useful modules, but its code has been swept with all residue bad and unnecessary code produced by "older brother". I wish I can move to Yetiforce soon, just waiting for good news about next release.

Pluspunten:

flexibility and well organized code

Minpunten:

Should have some easy to manage webforms generator and robust flexible customer portal

Reactie YetiForce

7 jaar geleden

Thank you very much for taking the time to review our system. We'e put a lot of energy towards coding and getting it work well and in a manner that will meet a diverse set of needs. We like your suggestions for improvement.

Steven
President in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Yetiforce was extremely easy to install and is leaps and bounds above other CRM solutions

5,0 6 jaar geleden

Opmerkingen: Easy to setup and install for Clients. Relatively straightforward CRM editing.

Pluspunten:

I installed vTiger for a Client who lives on the East Coast. It took me over 24 working hours to get vtiger installed and initially setup correctly (by suppressing error messages, lots of // in the code). YetiForce requirements and install was extremely straight forward and easy to get setup.

Minpunten:

I wish the customer portal had more documentation or tutorials available. There are already a few versions available on GitHub so I wish there was a clear, concise way of adding this feature.

Reactie YetiForce

6 jaar geleden

Thank you very much for your review! As far as your issue with portal is concerned, we're currently working on a new, more user-friendly and secure version of portal.

Maciej
Sales Director in Polen
Computernetwerken, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great cooperation with YetiForce! They moved our bussines on new level with their software.

5,0 6 jaar geleden

Pluspunten:

Customization for our needs is splendid! We can create new featrures which we need almost on demand.

Minpunten:

This software is still evolving, so base configuration and features can be not enough. You can develop almost everything, but in that case you need to know what exactly you want and you have to predict all consequences of that (what is not easy).

Reactie YetiForce

6 jaar geleden

Thank you very much for your review!

Dorota
Operations Manager in Polen
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Very good and useful open source CRM proposition.

5,0 6 jaar geleden

Pluspunten:

YetiForce offers a great functionality that makes a lot of things related to customers service very easy, quick and smooth when it comes to running a business. It is clear and quick to use, does not pose any problems when finding desired functionality. A big plus for having as many users as we need, costless.

Minpunten:

The documentation could be slightly improved because at the moment we sometimes experience some delays.

Reactie YetiForce

6 jaar geleden

Thank you very much for the feedback, we want to improve and update our documentation this year.

Tomasz
Owner in Polen
Medische apparatuur, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great, easy to use and configure to mach your needs. Never failed.

5,0 7 jaar geleden

Opmerkingen: It allowed me to customize it according to my needs.
I did not really find anything that would make me unhappy about this CRM. Every problem I came accross and could not solve it myself, was usually fixed in the next release of CRM

Pluspunten:

It is open source so if I want to add some functionality I just write my own module. It has also lots of features already build in, which are normally extra paid.

Reactie YetiForce

7 jaar geleden

Thank you very much for the nice recommendation.