Qualia reviews

Qualia is a Quality product

Opmerkingen: Great once the software was integrated and all the staff was trained.

Pluspunten:

This software is a one stop shop for closing, accounting, and documentation management. Customer support is responsive and knowledgeable.

Minpunten:

There is a bit of a learning curve but they have a large quantity of learning materials and support to assist.

Qualia meets all our needs easily and economically

Opmerkingen: The Qualia experience is intuitive. The sequencing for data entry matches our normal procedures and thought processes. Changes are easy to make in data.

Pluspunten:

The interface is easy to use. Customer service is prompt and awesome. Custom documents are easy to code. Accounting is simple.

Minpunten:

We have found nothing lacking in this software.

Worst Experience in my 21 year career in Real Estate. NIGHTMARE!

Opmerkingen: It was a DISASTER from the get go. The onboarding they require focuses more on trying to sell you additional services that Qualia offers for even more money instead of training. My staff is very software friendly and we used this daily for over 6 months only to be told that our numerous concerns were based on our inexperience and inability to learn a new software.

Pluspunten:

NOTHING! The software is not user friendly and customer service is horrible!

Minpunten:

We were promised before I switched legal software that they ALWAYS have the most recent title forms on Qualia. This was an OUTRIGHT LIE, and after using for more than 6 months they still do not have the updated forms. We were told that merging documents would be "easy" and "fast" and it absolutely was not. Accounting in the system is terrible, as you cannot overwrite checks and deposits in Qualia if something changes at the table.

So nice

Opmerkingen: Speed and accuracy producing title commitments

Pluspunten:

It was easy to learn and makes producing title commitments so accurate and time saving

Minpunten:

nothing at all, everything seems to be working just fine

Great system; easy to use once you learn it.

Pluspunten:

Workflow and document management. User friendliness.

Minpunten:

Various things but they are all mostly minor in nature

AN OPINION

Opmerkingen: If I had to rate between 1 and 10, I give it a solid 6.

Pluspunten:

Once set up, not hard to use, easy to follow screens to input your data.

Minpunten:

Customer service. They are quick to send you a job aid for everything. That would be helpful to have once you have gotten through your issues but they send it before checking to see if your issue has been resolved. I have been working on a issue for 3 weeks now with no resolve. They are very helpful when yo ask to add on additional service however, after this we will stick with the basics.

Poor Customer Service

Opmerkingen: The reps dont know who to call and i have emailed 2 times. no response and there isnt a direct number to call nor online help.
terrible experience and was considering them for future title company access.

Pluspunten:

Not applicable I only used it on the recieving end when title provied docs

Minpunten:

For 2 months I have been trying to obtain access as a notary in the market place to renew my notary as now I have RON cert. I have spent money waiting for a response and I am waiting to renew my stamp but i still havent heard if i will get access to the system.

Processor review

Opmerkingen: good. it has been the only closing software I've used, but according to coworkers its great

Pluspunten:

the ease and organization of the software,

Minpunten:

there are glitches a lot, sometimes parties see extra names,

Qualia Review

Pluspunten:

Qualia is very easy to navigate, easy to get the proper things that you are looking for.

Minpunten:

I like qualia, there's nothing that I would change.

Great Software

Pluspunten:

The convenience of the other vendors being integrated.

Minpunten:

Nothing negative to say about the system. I am sure it can do much more than what i have learned so far.

Qualia User Review

Opmerkingen: Overall, I would recommend the use of Qualia to someone starting a title company due to its practicality and ease of use.

Pluspunten:

As a new user of Qualia, I have found that I enjoyed its ease of use and how quickly I have been able to learn how to use it.

Minpunten:

The main thing I dislike about Qualia is its occasional bugs.

3 years in...

Opmerkingen: Overall I rate Qualia 99/100

Pluspunten:

Its incredibly easy to use once you give it a chance.

Minpunten:

They're still a few things that need to be worked out. I dont like that you have write multiple emails when there is 1 person who doesnt want to use connect.

Quality Closings With Qualia

Opmerkingen: Overall, I love using Qualia and am so glad we have adopted this software into our practice. Everything is so convenient -- from ordering title and revising the commitment to e-signing documents for closing! I appreciate that the Qualia team is always responsive and ready to help solve any problem as well. Thank you!!

Pluspunten:

I am a "list person" so the task list is my favorite feature. It eliminates the need for paper to-do lists for individual files and is great for providing a quick visual of what has been done. I like that our administrators created specific workflows for different types of purchases as a basis of what needs to be done, and I can customize those workflows to any necessary deviations in my file as well. This feature has definitely improved my processing experience.

Minpunten:

I don't like that it isn't "non-user" friendly -- if an agent or lender doesn't like it or can't access it for whatever reason, it makes it more time consuming for us. You cannot drag an email straight into the system without saving it to the desktop first, and cannot add a document to an email without downloading it first. We previously used Ramquest and this was a feature that is really missed by me and my coworkers now. I also don't like that there isn't a way for me to log in from the client's perspective so I can walk them through whatever they aren't understanding. I get many calls saying they can't log in or don't understand what they're being asked, and all I can say is, "I'm not sure what you're seeing on your end, but this is what was sent on mine." Would love to see exactly what the client does on their file!

Qualia has been so convenient for everything!

Opmerkingen: Great, their is a lot that you can do inside of Qualia that eliminates multiple steps or usage of other applications

Pluspunten:

That it is always innovating. Any idea is always welcome.

Minpunten:

Reviewing the third party vendors in Qualia Marketplace. We know that qualia has a vetting system but we would like to know how particular vendors work with other title company's for the same product.

Great Product

Opmerkingen: Overall I love using Qualia and would recommend it to anyone in the title business.

Pluspunten:

I love Qualia. It is very user friendly and easy to train new people. The videos make it simple. I just love this title product compared to others I have used.

Minpunten:

The only thing I don't like is that there is a lot of updates and the functionality changes sometimes and I didn't realize that happened.

Qualia the most bang for the buck

Opmerkingen: An amazing overall product can't wait to see where the updates take it in the future!

Pluspunten:

Qualia really is an all in one package, it makes it easy to keep up with everything going on in multiple files and allows our management team to track whos working on what.

Minpunten:

Training courses could be made more easily available.

Abhorrent Customer Service

Opmerkingen: I liked Qualia when it worked but once they feel they have you locked in, service disappears.

Pluspunten:

This software is incredible when it all works as it should. However, when it doesn't you will be put off

Minpunten:

The Customer Service is horrible. Qualia quit interfacing which my bank correctly. I am told that it is a third party contracted by Qualia which is the issue. At first, I got the run around and was told to review many online trainings. I was even sent to individualized training where the trainer admitted it was a Qualia issue. When you call customer service, you get "go review this link" (training) or "that's not my job". Today, customer service even offered to put in a ticket to "add a new feature" for a feature that the customer service representative didn't even realize was already a feature in Qualia.

Amazing Software

Pluspunten:

Qualia is so easy to work! Compared to other software I have used, Qualia is top tier! Its very modern and easy to navigate! Then the best this is that their customer support is above par, they are always ready to help and assist if there is something you cant figure out.

Minpunten:

I have nothing negative to say! Amazing software!

Thorough and easy to use!

Opmerkingen: Support folks are incredibly helpful, and the most recent update allowing users to customize their order dashboards has been extremely helpful for everyone in all departments for at-a-glance reporting and decision making.

Pluspunten:

Qualia is easy to use and integrate with third party platforms like Gmail, making communications and document management easy. It's encrypted, so our clients feel comfortable sharing their information, which is huge.

Minpunten:

At times, sending documents will fail if file is large. Simplifile will occasionally give a county not found error. The reports tab is restrictive in not allowing a custom date range

Great Product

Opmerkingen: The time we save with ordering title work in the program and generating our closing docs with the click of a button has saved us so much time.

Pluspunten:

I love how interactive Qualia is. It makes generating documents so easy and their customer service is the best!

Minpunten:

It's a little difficult to use with non-traditional transactions.

Great Product!

Pluspunten:

The ease of use of this program is amazing compared to the alternatives. It makes it easy to produce a quality product in an efficient amount of time.

Minpunten:

Occasionally there are integration issues with third parties.

Makes my life easier

Opmerkingen: This product is AMAZING, and makes my life so much easier. I get praised on the speedy and accurate work I always do; and a big part of it is the awesome resources I have within Qualia.

Pluspunten:

It has everything you need in one hub... I use Qualia daily to open files, order title, record documents, post-closing tasks, and so much more. It is truly great.

Minpunten:

Modern technology always has its ups and downs, the only thing I can think of is the lag time for refreshing policy rates and/or documents and issuing final title policies. Sometimes it takes longer than it should or just doesn't work at all, so I'll have to refresh the internet page I'm in or restart the whole computer.

Qualia Improved Production & Speed

Pluspunten:

The automated request for information is just one of the perks of this software. When I go to inquire about an item I needed answered from a client, the client has already plugged in the answer by means of the auto request.

Minpunten:

It seems there are technical issues if a user happens to change their telephone number during the escrow process. They are unable to have the password redirected.

Great Software!

Opmerkingen: It has definitely changed the game in software for our business! There is nothing out there that can currently compare to its level of service and competence.

Pluspunten:

It's extremely user friendly. You have the ability to learn the system on your own without the need of a formal teaching setting.

Minpunten:

There are several state-specific needs and guidelines for our business that are not included or already built into the software. But that being said, the Qualia team has worked with us to make sure that we have all the necessary state required items.

Time Saver

Opmerkingen: There are so many benefits I have realized since I started using Qualia. I highly recommend at least trialing the program.

Pluspunten:

Qualia Connect is a great feature that I use several times a day. The program is well integrated and although it takes some time to set up, you will save a significant amount of time on the back end.

Minpunten:

Retroactive capability for modifications to workflow, task management, etc. would be very helpful.