Vonage Business Communications reviews

Great product for small companies

Opmerkingen: Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pluspunten:

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Minpunten:

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Vonage Business Communications

Opmerkingen: The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience.

Pluspunten:

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Minpunten:

I haven't found anything that I don't like yet.

Vonage Business (Simple Signal) Service & Support

Opmerkingen: Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Pluspunten:

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

Minpunten:

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Vonage Business Communications was just ok

Opmerkingen: It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Pluspunten:

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Minpunten:

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Works as your business cellphone

Opmerkingen: Helps to have my business and personal number in just one device

Pluspunten:

It works as your business cellphone but dont need to give you personal number to your customers. Easy to usea and also can get sms.

Minpunten:

Could be better if you can see the name of the person who is calling you on the lock screen. Speaker function does not work if you turn it on outside the app

Clunky and poor support

Opmerkingen: It worked OK but it wasn't great. I switched away and probably would not return.

Pluspunten:

It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place.

Minpunten:

The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint.

Calls without hassle

Opmerkingen: Communication with other staff members is easier. Our teams is located all over the world and sometimes email is not enough. Also, I can call vendors from there not worrying about the cost of the call, its great.

Pluspunten:

Easy to use, perfect for work, communication is much better

Minpunten:

Mybe it's me, but I cant find a way to set up a ringtone in my laptop

A decent Voip with lots of options (great for small teams)

Pluspunten:

-It's really easy to use - you can be up and running in no time-The call quality is consistently great, (local/international calls feel the same)-the mobile app is really helpful - It allowed me to take calls and messages on the go The voicemail transcription feature can really save you a lot of time and help you stay on top of your messages

Minpunten:

-The pricing can be a bit confusing, with different plans and add-ons to consider-Sometimes there can be a delay or lag during video calls, but it's not a huge issue-The customer support can be hit or miss - sometimes it's great, other times it can take a while to get a response

My review for Vonage

Opmerkingen: good.

Pluspunten:

I like the pricing. It really helps for startups.

Minpunten:

It really helps if texting feature with API. we use CEIPAL ats. Integrate Vonage with CEIPAL is really good for bulk texts.

Good service for the price, but your get what you pay for.

Opmerkingen: I was satisfied with Vonage, if you are looking for a business telephone service this is great.

Pluspunten:

Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place.

Minpunten:

I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls.

Can't export contacts; billing is SHADY

Opmerkingen: can't export contacts / address book. really shady on how to cancel contract. first you have to give notice that you don't want to renew by calling and emailing support or contacting your customer rep. then you have to give another notice (within 30 days) that you want to cancel. so 2 times cancellation? make that clear in your terms and conditions.

Pluspunten:

unified communication all in one app on desktop and mobile. easy to use.

Minpunten:

users complained of bad call quality and drops. vonage meetings can only hold up to 12. lacking in development and R&D. when service rep changes you don't even know unless you call support. basically support does everything.

Vonage For Small Business

Opmerkingen: My overall experience with Vonage Business Communications has been excellent. Setup was painless, support was responsive when I had questions and the service has been extremely reliable.

Pluspunten:

Vonage Business was easy to set up and configure on my small company network. The Vonage Business application dashboard is simple, clearly laid out and easy to navigate. Once you completed the initial setup, there is not much need to access it, except to add or remove features. It has all of the basic features that I need running a small business such as call forwarding, voicemail, customizable Caller ID. Vonage also offers toll free 800 numbers if your business needs one. While I do not need to call Canada or Mexico, the service includes calls to Canada and to Mexico at no extra charge. The service has been exceptionally reliable and all conversations have been clear and noise free. The Vonage Business service included a VOIP handset with a headset port. The Vonage Business Software includes a SoftPhone application so that all activity can be easily managed from your computer. Add-on features include such items as on-demand call recording, virtual receptionist, fax service and others.

Minpunten:

There are no issues that I have with the Vonage Business Communications software or with the Vonage Business service.

Great VoIP option for small businesses

Opmerkingen: We have had a great experience overall from the sales rep to the buying process to the customer service and install. We'd definitely recommend them to small business who are looking to save a bit of money (at least compared to our traditional alternative).

Pluspunten:

I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.

Minpunten:

The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.

Vonage Business - A business worth to do with

Pluspunten:

1. Easy to understand and work with. 2. Cost Effective plans. 3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful 4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers. 5. It is available on web as well on phone, hence it has extended accessiblity 6. The extensions available in Vonage helps one to take the call and call anyone, anywhere. 7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay 8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area.

Minpunten:

Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections.

Must have for business

Opmerkingen: I love Vonage's feature set, from being able to text(Although I cant attach or be sent attached items), to the history feature is great for checking for previous calls and the reporting capabilities allows for productivity of employees.

Pluspunten:

What I like most about Vonage Business is its versatility in the business environment which allows for varied features! It allows any of our employees to work from home yet appear as if they are in the office.

Minpunten:

The software's quality is very dependent on the broadband speed that it is connected to. It requires at a minimum at least 200 gigabit pipe line for it to function well...be advised there are some hiccups that happen but they are few and far between.

VOIP Phone System Great for Traveling or Working Remotely

Opmerkingen: We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets.

Pluspunten:

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Minpunten:

Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

Call centers need reliable service

Opmerkingen: We used Vonage for our call center for a year. The features were great and the price was nice. The service was intermittent at best and not acceptable for daily use.

Pluspunten:

The cost and implementation was outstanding

Minpunten:

The reliability was not acceptable for our business.

Continued to Charge My Card after Porting My Number

Opmerkingen: I ported my account to another Vonage account 3 billing cycles ago. I requested Vonage cancel my current account. I have contacted them 4 times now and requested a refund for continuing to charge my saved debit card and told them they no longer have authorization to charge it. It has been 2 months and I am still waiting for a refund. If you are looking for VOIP, I suggest using a service that doesn’t require you to give a card to activate your service.

Pluspunten:

N/A

Minpunten:

Charges a saved credit card after service is ported/cancelled.

NON-EXISTENCE PHONE SUPPORT

Opmerkingen: Absolutely the worst service out there. This company is just so horrible to deal with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs.
I would highly recommend potential customers to do their due diligence before going with Vonage.
If you have a technical issue of any kind, know that you will NEVER, EVER GET A LIVE AGENT ON THE PHONE. It is ALL by chat and they are extremely POORLY trained and just give canned responses.

Pluspunten:

add on phone numbers were convenient. Price was Ok.

Minpunten:

my caller ID will not update and I cannot get the issue escalated.

Great idea requires improvement

Opmerkingen: Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management.

Pluspunten:

I like the idea you can use the online phone number through app and work virtually , even out of the country. It is a perfect solution for working at home business.

Minpunten:

The pros is the online connection but it also can be a cons due to the dependency on the wi-fi connection and it's quality. Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients. Text messages can't accept images and it is a huge shortage. I hope Vonage is working on developing this additional feature of allowing sending images and documents over text messages.

Great App and Best Customer service!

Opmerkingen: As a small business we had the advantage of using features that Vonage provided such as a mobile app and advanced business features, like call transfer and conference calling. In fact, the help and support provided by Vonage during times of trouble through email and phone support was good.

Pluspunten:

Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business. This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates.

Minpunten:

There is nothing major to report, but sometimes, the call quality has been quite low or intermittent.

Failed promises, misleading and mistruths.

Opmerkingen: It was a massive disappointment. The salesperson originally promised that they could make the Clio integration work on a test account. When the test account would not work, the sales engineer told the salesperson to make it work but the salesperson wanted to set up a "Proof of Concept" POC at no cost to was because she thought there's a problem with her test account. Then, she presented a POC that would have cost $300 and we would've had to sign a two-year contract. The POC addendum failed to include any guarantee that the integration with our case management software would work. We also asked for a guarantee of portability from our current system (RingCentral) to Vonage but they absolutely refused. They said that they could do it contingent upon us cooperating and RingCentral releasing the previous lines but they wouldn't put it in writing. It would've been devastating to us as a small firm to lose our main number that we have possessed for over 20 years. The whole experience with Vonage was disappointing.

Pluspunten:

The price was right, and it had in integration with our case management software (Clio) but they could never get it to work on the test account.

Minpunten:

The integration with our case management software did not work with a test account platform set up by the salesperson and the salesperson made of lot of false promises.

Vonage is Just Excellent

Opmerkingen: Great to have Vonage.

Pluspunten:

I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like.

Minpunten:

i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot.

Vonage Business

Opmerkingen: Great product for connecting the people. Helps us lot in the business. We want to use it in future if the cons above are are solved at least 50%.
Thank you.

Pluspunten:

This app helps all the people to access their vonage account at home also because many people from India also uses this app mostly recruiting companies. The app has a great UI which attracts the users to use it on daily basis. The great advantage using vongae business app on phone is that we can read the messages if someone texts us because in the office on dialer phones its not possible. I really Enjoy using Vonage Business which give us great advantage to connect to people sitting abroad from India. It has a great Voice quality(HD Quality) and we can hear it very clearly very easy to use and options are very easy to handle.

Minpunten:

what do i like least about it? Its the issue of voice breaking sometimes i understand that there is network problem but when i have a great network then also i face this issue. The names that appear when we receive the calls is not the name of the person actually calling us. This is the main issue i face. Nothing Much.

We update our phone systems to vonage and love it!

Opmerkingen: We now have multiple phone extensions and we can all be on the phone at the same time without interruption.

Pluspunten:

We love that you can create a virtual assistant and transfer calls around the office. It helps my small business appear very professional to our clients!

Minpunten:

To get good phones it costs quite a bit of money. We got mid grade phones and they work good but I'm not able to use a headset or have Bluetooth capabilities