Bria reviews

Solid Softphone for SIP calls

Opmerkingen: The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Pluspunten:

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Minpunten:

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Simply the best

Opmerkingen: Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.

Pluspunten:

It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

Minpunten:

They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

For the man about town.

Opmerkingen: It was an easy way for people to extend their office VoIP phones onto their mobile phones. It may not have the best reliability but it does work. Best for outbound calling.

Pluspunten:

If you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data.

Minpunten:

The set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must. The app is power hungry and push notifications are unavailable. Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear . IF it is up and in use, it will rarely fail.

Great tool when you are out of office

Opmerkingen: - Preferably it should be used with headphones to have a better experience with the clarity of sound.

Pluspunten:

- You are comunicated with your people even when you are not at office. - Is easy to use - You can make internal calls (with extensions codes) or external calls. - Works like a simple phone even you can call to hear your voicemails. - You can have two phone lines.

Minpunten:

- You need internet connectivity. - You must have the application open in order to receive calls. - If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow. -You can experiment unexpectedly closed because of the product have error in response time.

Bria Review

Pluspunten:

I am not sure how much it costed in our company. I needed to integrate it to our Call Center and it was easy. It does what it needs to do and we have been using it for many years now without any problem.

Minpunten:

I find it difficult to work with its logs or capture them or investigate them , even why they are not needed so much , I would have liked something better.

Bria--A decent option.

Pluspunten:

Bria is definitely a decent option when it comes to computer phone software. It gets the job done and mostly serves it's purpose. The functions on the phone are simple and easy to operate. The connection is clear and rarely do I have a poor or fuzzy connection when using BRIA.

Minpunten:

Often I find myself getting multiple calls coming in at once, or my calls will drop randomly. It seems the settings can get shifted without my knowledge fairly easy which throws everything off just a bit. Making it just a bit more difficult to do my job, using Bria. The most frustrating of the glitches would be getting multiple calls coming in to me at once. I have to remember to adjust the settings quite regularly or it gets very difficult to work.

Works well

Opmerkingen: With Bria I can answer calls from anywhere and it integrates into iOS

Pluspunten:

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box

Minpunten:

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins!

I wish we would have kept this software in my office

Opmerkingen: In the last year my company moved away from using this software and I truly miss it. Unfortunately, that was not my call.

Pluspunten:

The customer service was great to work with. Call recordings were easy to find.

Minpunten:

There is nothing I have to complain about with this software.

Really good SIP software

Pluspunten:

This software is perfect. It's cheap, full of features and stable. I use it with a Grandstream PBX with no problem at all.

Minpunten:

There is an Outlook plugin that I purchase and don't use. Most people can do without.

I am not chained to my desk with Bria loaded on my Mobile Device

Pluspunten:

The setup was very easy even without prior VoIP setup knowledge. No delay or lag when compared to desk phone and calls going through.

Minpunten:

It does use a lot of battery life, but the pros outweigh this. As long as you keep a charger at your desk then you will be covered.

Incredibly Opaque Installation Process and Clunky Tech Support

Opmerkingen: Meh. Lots of dropped and missed calls. Ability to text is extremely erratic. If you port your old phone number -- which of course you would do if the point was to replace your phone with an iPad -- good luck! You are apparently the first human being to ever attempt this and neither Bria nor 1-VOIP has an idea how to help you through the process.

Pluspunten:

Bria in combination with a SIP provider allows you to use your iPad as a phone -- functionality that should have been built into the iPad to begin with.

Minpunten:

The installation process is completely opaque. If you can somehow figure it out on your own, fine, but there's almost no information online about the problems you are likely to encounter and no phone support whatsoever if something goes wrong.

high quality VoIP tool

Opmerkingen: Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.

Pluspunten:

• Easy setup and usability. • Call Forwarding. • Option to record calls. • Integration with Jabra brand headphones. • Receive constant updates.

Minpunten:

• High cost of licenses. • Sometimes we have to restart the software because it has an error.

This is a great program - simple and quick to use.

Opmerkingen: If frees me from using expensive phones and can be operated easily

Pluspunten:

It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls

Minpunten:

I would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.

Excellent, flexible VOIP softphone !

Opmerkingen: Bria is a good, flexible softphone with conference calling and recording capabilities. It's very useful for anyone who does a lot of outbound calling.

Pluspunten:

Bria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good.

Minpunten:

The softphone is occasionally slow to load and the on screen interface isn't particularly attractive.

Best Softphone there is

Pluspunten:

This is a great softphone that our company uses on a daily basis for the last 7 years. We love it and will keep using it.

Minpunten:

It would be great if they can have automatic call recordings in the settings

Bria! A Game of Telephone I Actually Like!

Pluspunten:

I use the softphone all day to call clients and co-workers alike. There is no easier way to record calls, store them for review, and move on to the next assignment. Bria makes all of this seamless and simple.

Minpunten:

There was not much to complain about! The buttons could look cuter for sure!

Great Product for Phone Use anyway

Pluspunten:

I have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop. I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue.

Minpunten:

Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.

This is a great SoftPhone for freePBX

Pluspunten:

They have a free and paid version of the software they both work great. Allows every means of communication.

Minpunten:

This does the job as a softphone and executes it perfectly. Really no cons that I have found at this moment.

Great SoftPhone. Good Quality and Reliable

Pluspunten:

I like the Quality of the phone as well as the design. We use the Bria5 version. Its got all the features that I think a softphone should have.

Minpunten:

No Customer Service. Where is the API to let us integrate it further? We should be able to turn this phone into an automate dialer but without API that is a bit difficult to do.

bria generally works

Opmerkingen: the whole app for phone calls on a cell phone never works perfectly, the thing is a cell phone primarily and will protect the phone usage of the device before the data usage is allowed, waking the app in the background is a hit or miss affair.

Pluspunten:

clients can just log in and set up an account, easy to deploy

Minpunten:

the tech support and troubleshooting was rather inadequate, it was slowly done thru email and chat, they couldnt ever figure out what was wrong, but had me click one box every day to see if it resolved the issue, any monkey can keep clicking boxes until they think it works.... sent them packet captures and all they could say was click a new box and try it....

I'm connected to an IPBX with the aplications on my PC and on my Android phone

Pluspunten:

It's easy to configure and the quality of the calls is great. It's compatible with my IPBX (MyVoice 5000).

Minpunten:

The Android and PC Apps are not synchronised. When I receive a call my PC and my Android phone ring simultaneously that's good. But If I take the call with my PC for example the same call is mentionned as lost on my Android phone. It's not really great because it's not the reality.

Yes one of the best software on the market

Pluspunten:

processing, ease and good communication, it works great on mac os and windows integrated very well

Minpunten:

price it could be cheaper for companies.

VoIP Softphone App for Calls On the Go

Pluspunten:

I used this app for calling customers remotely since it was a simple interface that took almost no time to learn. It got the job done without crashing.

Minpunten:

After an upgrade Bria had, it changed the ability I had to remotely connect to the app. It took weeks of discussion with our IT and Bria's IT to figure out this would no longer be a viable source to use to connect with customers remotely any longer, which was pretty frustrating to now have to make a switch to a new alternative and have to learn that new interface. This also took up 1-2 GB of space on the phone...that's pretty big.

My expirence with Bria is terrible, Bria is unreliable and support terrible.

Pluspunten:

If it was actually working without the tremendous crashes I may like it. I think Counterpath should go back to the drawing board in developing this app.

Minpunten:

Support and lack of operation and the constant crashes. There is no phone support available and email support is unresponsive.

Great Way To Make Calls On Your Computer

Opmerkingen: I'm happy overall with the experience using Bria. It saves me from having to use my personal phone while at my desk.

Pluspunten:

We as a company were using a different softphone/voip prior to switching to Bria. I'm happy to report that since switching the people no longer tell me I sound like I'm talking in a tin can. The sound quality is great and so is the timing. I do not notice any delays or lags.

Minpunten:

I don't like that every time my computer reboots I have to enable the account again. I sometimes forget and end up with voicemail. It should save my settings even on a reboot.