--- description: Ontdek de plus- en minpunten van 3CX en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CX - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [3CX](/software/158704/3cx) # 3CX Canonical: https://www.capterra.nl/software/158704/3cx Pagina: 1 / 20\ Volgende: [Volgende pagina](https://www.capterra.nl/software/158704/3cx?page=2) > 3CX is een open standaard IP-telefooncentrale met videovergaderingen, livechat en mobiele apps. Geschikt voor elke bedrijfsgrootte of sector > > Oordeel: score van **4.4/5** door 465 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt 3CX? 3CX is een open standaard IP PBX die complete Unified Communications biedt, out-of-the-box. Geschikt voor elke bedrijfsgrootte of sector die op telco-kosten wil besparen. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 465 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: 3CX - **Locatie**: Nicosia, Cyprus - **Opgericht**: 2008 ## Commerciële context - **Beginprijs**: US$ 350,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Italiaans, Nederlands, Pools, Portugees, Russisch, Spaans, Turks - **Beschikbare landen**: Albanië, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Argentinië, Aruba, Australië, Bahama’s, Barbados, Belarus, België, Belize, Bermuda, Bolivia, Bosnië en Herzegovina, Brazilië, Britse Maagdeneilanden, Bulgarije, Canada, Chili en 93 meer ## Functies - Aanpasbare branding - Aanpasbare rapporten - Activiteitendashboard - Audio-oproepen - Audio/Video Conferencing - Automated Attendant - Automatic call distribution (ACD) - Automatische nummerkiezer - Autoresponders - Bestanden delen - Bestandsoverdracht - CRM - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - Controle van oproepen - Dashboard - Geautomatiseerde routing - IVR - Mobiele toegang - Offline formulier - Opnemen - Oproepen bijhouden - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Oproepverdeling - Overdrachten en routering - PBX - Proactief chatten - Rapportage en analyse - SIP-trunking - Samenwerking tussen meerdere gebruikers - Samenwerkingstools - Sms-berichten - Third-Party Integrations - Toegangsopties/machtigingen - Transcripten/chatgeschiedenis - Tweewegs audio en video - Vergaderen - VoIP - Voicemail - Waarschuwingen/Meldingen - Wachtrijbeheer - Zoeken/filteren ... en 9 meer functies ## Integraties (21 in totaal) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... en 6 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Spraakanalyse software](https://www.capterra.nl/directory/32258/speech-analytics/software) - [Unified communications software](https://www.capterra.nl/directory/31035/unified-communications/software) - [Zakelijke telefoonsystemen](https://www.capterra.nl/directory/31101/business-phone-systems/software) - [Cloud PBX-software](https://www.capterra.nl/directory/31102/cloud-pbx/software) - [Teamcommunicatie software](https://www.capterra.nl/directory/31033/team-communication/software) ## Alternatieven 1. [Nextiva](https://www.capterra.nl/software/175788/nextiva) — 4.6/5 (916 reviews) 2. [RingEX](https://www.capterra.nl/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 3. [8x8 Work](https://www.capterra.nl/software/187525/virtual-office) — 4.1/5 (309 reviews) 4. [GoTo Connect](https://www.capterra.nl/software/163604/goto-connect) — 4.5/5 (668 reviews) 5. [Ooma Office](https://www.capterra.nl/software/174109/ooma-office) — 4.4/5 (248 reviews) ## Reviews ### "User friendly versatile communication" — 4.0/5 > **Rena** | *28 maart 2026* | Administratie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. > > **Minpunten**: The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. > > Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. ----- ### "Easy and cost effective VoIP system with easy onboarding and administration" — 5.0/5 > **David** | *25 november 2025* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID. > > **Minpunten**: Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage. > > Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages. ----- ### "Overall good but could be better" — 3.0/5 > **Geverifieerde reviewer** | *30 oktober 2025* | Duurzaamheid en milieu | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee. > > **Minpunten**: Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts. > > It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations. ----- ### "MSP Help Desk Managers Real Review" — 5.0/5 > **Harrison** | *12 januari 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I really enjoy how easy 3CX is to use. We host it locally in our environment and it works perfectly. Our calls dont drop, we dont have any issues with the call flow it just works. > > **Minpunten**: I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup. > > As a manager its super user friendly. I love the reporting that I can do out of the platform. I can access the dashboard anywhere I am and change our rotating on call team. I love the integration with M365. 3CX just works. ----- ### "Great PBX software\!" — 5.0/5 > **Juan** | *24 november 2025* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. > > **Minpunten**: Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. > > Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. ----- Pagina: 1 / 20\ Volgende: [Volgende pagina](https://www.capterra.nl/software/158704/3cx?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/158704/3cx) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens