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Over 3CX

3CX is een oplossing voor unified communications voor telefonie, videoconferenties, livechat en mobiele apps.

Meer informatie over 3CX

Pluspunten:

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Minpunten:

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.

Beoordelingen van 3CX

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
4,1
Functies
4,4
Prijs-kwaliteitverhouding
4,3

Waarschijnlijkheid van aanbeveling

8,4/10

3CX heeft een totaalscore van 4,4 van 5 sterren op basis van 410 gebruikersreviews op Capterra.

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Reviews filteren (410)

Robert
Robert
Head of IT in Australië
Geverifieerde LinkedIn-gebruiker
Chemicaliën, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Full featured Hosted SIP VOIP solution

5,0 2 jaar geleden

Opmerkingen: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Pluspunten:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Minpunten:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Reactie 3CX

2 jaar geleden

Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension.

Sam
Sam
Partner in VS
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

3CX is fine, but it is all about who handles the hosting

4,0 2 jaar geleden

Opmerkingen: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pluspunten:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Minpunten:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Reactie 3CX

2 jaar geleden

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Fabruzio
Technician in Italië
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

3CX a good VOIP Software

4,0 vorige maand Nieuw

Opmerkingen: VOIP is widely used today, so we needed a software to manage our calls. We choose 3CX for its reliability and its ease of use, anyone will quickly learn to use 3CX. A really good product, worth the price.

Pluspunten:

I use 3cx at work to make and receive phone calls. The audio quality is good and the program is easy to set and configure. In the "mini pop-up" dashboard you can have a look at the other users and their status, make internal calls and forward the external calls. You can set your status from available to e.g. away or DND just with a click. I use 3CX mainly with headphones, setting the audio is quick and the call quality is good (obviously your line should be fast and stable enough). The program is automatically launched during windows startup and stays minimized in the task bar.

Minpunten:

Nothing to report, it works fine, the interface is simple and clear and I like the way was made.

Reactie 3CX

vorige maand

Hello Fabruzio, Thank you for your detailed review! We're happy to hear that you find 3CX easy to set up, configure, and use for managing your calls with good audio quality. Your positive feedback on the user-friendly interface and functionality is much appreciated.

Jaqlyn
HR and Finance Manager in VS
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Works decent but needs to work out a few things

3,0 4 weken geleden Nieuw

Opmerkingen: Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in.

Pluspunten:

Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system.

Minpunten:

There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

Reactie 3CX

3 weken geleden

Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business. Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments.

Sara
Engineer in Italië
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A Ring Ring that works well

5,0 2 maanden geleden Nieuw

Opmerkingen: I use 3CX everyday at work to make phone calls. The overall quality is really good, the program never hangs; it's a very good choice

Pluspunten:

3CX is easy to install, never hangs and it has not any heavy load on your PC. Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC. From 3CX management dashboard you can create the internal numbers and the linked user, send welcome mails to make installation on client easier. On Client interface you have many option, you can set your audio devices, change your status (eg. available, DND, out of office...) and have a loog at logs (incoming and outgoing calls). In case of need you will easily find information on internet.

Minpunten:

Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution

Reactie 3CX

vorige maand

Hello Sara, Thank you for sharing your positive experience with 3CX! We're happy to hear that the installation was smooth and that you find 3CX easy to use. Your feedback about the 3CX stability and call quality is greatly appreciated.

Nicat
Nicat
Network and network security engineer in Azerbeidzjan
Geverifieerde LinkedIn-gebruiker
Overheidsadministratie, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

The most easily managed telephone systems

5,0 vorig jaar

Opmerkingen: We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Pluspunten:

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Minpunten:

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

Reactie 3CX

6 maanden geleden

Hello! Thank you for your detailed review! We're glad to hear our software is making remote communication easier and that using it with computers and smartphones works well for your team. It's great that 3CX has been a positive change for your organization. We're happy you find our pricing affordable and features like the mobile app and video conferencing useful. :)

Melissa
Melissa
BDC Operations Manager in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

3CX - Don't Waste Your Time or Money

3,0 7 maanden geleden

Opmerkingen: I've used 3CX for more than four years, and in that time, it hasn't grown on me one bit.

Pluspunten:

We can use it to answer and transfer phone calls that come into the call center.

Minpunten:

Where to start. It's clunky and not user-friendly. Terminology is confusing and not for lay-people. It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another.

Reactie 3CX

6 maanden geleden

Hi Melissa. Thank you for your feedback. We're sorry to hear you've had some challenges with 3CX. Our goal is to ensure a user-friendly and reliable experience. For assistance and better understanding, we have various user guides and manuals available on our website. Our Customer Service team is also ready to provide additional real-time guidance if needed via the Live Chat bubble found on 3CX website.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Internet, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A Perfect Phone System

5,0 10 maanden geleden

Opmerkingen: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Pluspunten:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Minpunten:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Reactie 3CX

10 maanden geleden

Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business. We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow.

Tialee
Administrator in Jamaica
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

User friendly

5,0 5 maanden geleden

Pluspunten:

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Minpunten:

The call recording is not accessable until 2 hours have past.

Reactie 3CX

5 maanden geleden

Hey Tialee, Thank you for your feedback on 3CX. It's good to hear you find the software user-friendly and more cost-effective solution for you compared to Five9, especially in a large employment setting!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Best Value for VoIP and Web Conferencing

5,0 5 jaar geleden

Pluspunten:

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Minpunten:

It's less known so it can be confusing to employees or external participant

Reactie 3CX

5 jaar geleden

Thank you for your positive feedback

shlomo
manager in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

5,0 5 jaar geleden

Opmerkingen: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Pluspunten:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Minpunten:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Reactie 3CX

5 jaar geleden

Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing [email protected]. If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com

Andreas
Andreas
Owner in Canada
Telecommunicatie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

3CX - The most complete IPPBX on the market today

5,0 5 jaar geleden

Opmerkingen: It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Pluspunten:

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Minpunten:

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Reactie 3CX

4 jaar geleden

Thank you for your positive feedback. This is greatly appreciated.

Fridah
Fridah
Graphic Designer in Zuid-Afrika
Geverifieerde LinkedIn-gebruiker
Grafisch ontwerp, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

One-stop Solution for BIM and Team Collaboration

5,0 12 maanden geleden

Opmerkingen: File sharing.Team collaboration.Business instant messaging.Call routing and monitoring.

Pluspunten:

3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.

Minpunten:

I do not face any drawback when using this program and I use it on a daily basis.

Reactie 3CX

12 maanden geleden

Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features!

David
David
Telephony Software Engineer in VS
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Effective Phone System For Small, Simple Offices

3,0 5 jaar geleden

Opmerkingen: For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

Pluspunten:

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Minpunten:

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent. 3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help. SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is. Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Jeffrey
Person in VS
Computer- en netwerkbeveiliging, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

3cx

5,0 4 jaar geleden

Opmerkingen: Great, ease of use, cost savings and mobility is the ticket in the modern world

Pluspunten:

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

Minpunten:

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

Reactie 3CX

4 jaar geleden

Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled.

Jessica
Jessica
Account Manager in VS
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great for call center management

3,0 10 maanden geleden

Opmerkingen: Overall this is a great software program for any company that gets a high volume of calls

Pluspunten:

I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc.

Minpunten:

I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive.

Reactie 3CX

10 maanden geleden

Hi Jessica! Thank you for your positive feedback on 3CX! We are glad to hear that 3CX has helped you effectively manage your call center. Regarding training, 3CX offers a Certification Program that equips you with all the tools and knowledge necessary for deploying and managing a 3CX Communications System. Also, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at [email protected].

Vikram
Junior Superintendent in India
Fabricage van elektrische/elektronische producten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Improve communication and collaboration with 3CX

4,0 vorig jaar

Opmerkingen: Overall, I would highly recommend 3CX to businesses of all sizes looking for a powerful and feature-rich business phone system.

Pluspunten:

The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a comprehensive solution for businesses of all sizes.

Minpunten:

3CX may be too complex for smaller businesses or those with limited IT resources and some users may find the initial setup and configuration process to be challenging.

Reactie 3CX

vorig jaar

Thank you so much for your review of 3CX! We're delighted to hear that you found our system to be a comprehensive solution for businesses of all sizes, with advanced features like call recording, video conferencing, and CRM integration. We appreciate your feedback regarding the initial setup and configuration process. Our team is constantly looking for ways to improve and make the process easier for our customers, particularly for those with limited IT resources. That's why we were excited to introduce you to 3CX StartUP earlier last year, a simpler version of our product that's perfect for smaller businesses! It offers all the basic features you need, with a setup process that is as easy as it can get! We're glad that you would highly recommend 3CX to other businesses, and we're proud to have you as a satisfied customer. Thank you for choosing 3CX!

Panagiotis
Panagiotis
CTO in Griekenland
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

PBX For the masses

4,0 5 jaar geleden

Opmerkingen: Communications for small inbound call centres, bussiness communications, remote workers extensions.

Pluspunten:

Easy of use. Easy to administer. Easy to setup. Great documantation. Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Minpunten:

Lack of features. A lot of unnesesary changes from version to version. License model is unstable changes almost every other month. Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke. Lack of outbound fax solution

Reactie 3CX

5 jaar geleden

Your feedback is very important for us to improve on in future builds.

Michael
Consultant in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

3CX Phone System - Kinetix, Platinum 3CX Partner

5,0 8 jaar geleden

Pluspunten:

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth. Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Minpunten:

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Jason
Managing Partner in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

3CX, the affordable PBX that gives you big business options for less.

5,0 5 jaar geleden

Opmerkingen: I've been using and acting as an admin for several 3CX systems over the last 4 years. The cost savings are great, and their support is top notch. The system works, and their evolution of the product is great.

Pluspunten:

3CX gives you a robust platform for phone service for a fraction of other traditional PBX systems. They also give you options for hosting, or to host your own instance of the software. The feature set for 3CX is the same if not better than you will find with other PBX systems. They are always updating their feature set, and have an active community of users who offer suggestions for features that they make happen.

Minpunten:

The licensing model has changed recently and can be tricky to figure out, but once you do it's easy to know what to do.

Jeremy
Jeremy
Owner in Canada
Geverifieerde LinkedIn-gebruiker
Design en ontwerp
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to use, no hassle PBX system with enterprise reliability and small-business ease of use.

4,0 6 jaar geleden

Pluspunten:

First off, this software successfully allows for administrators to set up multiple incoming SIP trunks from one provider. Predecessors such as Trixbox and Asterix had trouble implementing this feature without extensive customization. If you are looking for multiple trunks, this is the software for you. Other options are the usual fare for a PBX - it's essentially everything users have come to expect from Trixbox or Asterix or other FreePBX software. The beauty is in the execution, though, as it takes almost no time to set up a system using this software.

Minpunten:

Base licensing does not include some of the more advanced features that would set this apart from other software options. The need to pay for more trunks feels like a natural pay-gate, especially considering how much this feature is requested in DIY PBX communities.

Mmathabo
IT Administrator in Zuid-Afrika
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great Telephone System

5,0 3 jaar geleden

Opmerkingen: Just had voice quality issue there and there, but it was on the settings and it was resolved.

Pluspunten:

During the first lock down when everyone was forced to work from work, we had 3CX Apps and making calls from home as if we are in the office. The App comes with the Instant Chat platform and Video Conference. It is cheaper to make phone calls from this system.

Minpunten:

The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a meeting.

Reactie 3CX

3 jaar geleden

Hi Mmathabo. Thank you for the 5-star review. Currently, the availability status is not implemented but as you can see in our blog post in the following link, it is one of the next things on our to-do list! https://www.3cx.com/blog/releases/roadmap-microsoft-365/ Keep an eye out on our blog post and hopefully, we can convince you to give it another try when we have implemented this feature!

Falak
Network Administrator in Canada
Computernetwerken, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to Use PBX for Small to Medium Businesses

4,0 10 maanden geleden

Opmerkingen: Best Cloud PBX Used with Good Quality Service and easy to use.

Pluspunten:

3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems

Minpunten:

SBCs - Session Border Controller are one thing that sometimes causes an Issues.

Reactie 3CX

10 maanden geleden

Hi Falak. Thank you very much for naming 3CX the Best Cloud PBX Used with Good Quality Service and easy to use. We couldn't be happier seeing customers being so satisfied. Also, super glad that 3CX has been an easy-to-use tool for your Small to Medium Business.

Brian
Staff Software Engineer in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Decent VoIP Phone Software

3,0 6 jaar geleden

Pluspunten:

The User Interface allows for a highly configurable phone setup that can be customized to your needs.

Minpunten:

A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Administratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Cool call center application

5,0 2 jaar geleden

Opmerkingen: I'm not complaining at all about this solution

Pluspunten:

3CX is a software that helps entreprises to handle commercial activities. It's a super attractive collaborative space

Minpunten:

Nothing negative with this software. its work perfectly

Reactie 3CX

2 jaar geleden

Hi, thank you for leaving such a positive review! We wish that your collaborative experience continues to be excellent!