Over 3CX

3CX is een open standaard IP-telefooncentrale met videovergaderingen, livechat en mobiele apps. Geschikt voor elke bedrijfsgrootte of sector

Meer informatie over 3CX

Pluspunten:

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Minpunten:

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.

Beoordelingen van 3CX

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
4,2
Functies
4,4
Waar voor je geld
4,3

Waarschijnlijkheid van aanbeveling

8,6/10

3CX heeft een totaalscore van 4,5 van 5 sterren op basis van 296 gebruikersreviews op Capterra.

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Reviews filteren (295)

Robert
Robert
Head of IT in Australië
Geverifieerde LinkedIn-gebruiker
Chemicaliën, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Full featured Hosted SIP VOIP solution

5,0 2 maanden geleden

Opmerkingen: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Pluspunten:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Minpunten:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Overwogen alternatieven: RingCentral MVP

Redenen om voor 3CX te kiezen: Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Overgestapt van: Avaya Cloud Office

Redenen om over te stappen op 3CX: It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

Reactie 3CX

2 maanden geleden

Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension.

Sam
Sam
Partner in VS
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

3CX is fine, but it is all about who handles the hosting

4,0 6 maanden geleden

Opmerkingen: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pluspunten:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Minpunten:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Reactie 3CX

6 maanden geleden

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Simone
HR Manager in VK
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Call me.......The best phone system

4,0 3 weken geleden Nieuw

Opmerkingen: The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.

Pluspunten:

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

Minpunten:

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

Reactie 3CX

3 weken geleden

Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed.

Kate
Teacher in Canada
E-learning, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Teacher and student conferences

3,0 3 weken geleden Nieuw

Opmerkingen: It was great to finally be able to give out a business school phone number instead of my personal number to parents and students.

Pluspunten:

Our school board purchased this software so that we could use our phones and laptops to call our students and not have to give out our personal numbers. This became even more essential during the pandemic when we worked from home and didn't have access to school phones.

Minpunten:

It took a while to get the app to work on all of our phones. The computer techs for our school board struggled with getting it to work on the huge variety of smart phones that are out there.

Reactie 3CX

7 dagen geleden

Hi Kate, thank you for taking the time to leave us a review and choosing 3CX for your school!

Alejandro
Alejandro
Security Manager in Spanje
Geverifieerde LinkedIn-gebruiker
Administratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Softphone very dependent on technical service

4,0 vorige maand Nieuw

Opmerkingen: It is not very intuitive and users end up reverting to mobile. Technical support takes a long time to provide solutions.

Pluspunten:

The price is relatively inexpensive above a certain number of licenses. As we use it to replace the mobile lines and to be able to call customers, we considered making the change.

Minpunten:

Technical support is quite bad and is necessary to deploy updates. It is necessary to configure a VPN with a very complicated configuration in order to have access to the management server.

Overwogen alternatieven: Asterisk

Redenen om voor 3CX te kiezen: Due to cost issues, the Microsoft & Telefonica (Spain) integration was very expensive, especially with international calls.

Overgestapt van: Microsoft Teams

Redenen om over te stappen op 3CX: Both the integration and the support is done from Spain and we understood that it would be much easier to manage.

Reactie 3CX

3 weken geleden

Hi Alejandro, we're very sorry you had issues with support. We recommend you opt for a 3CX system hosted by 3CX for easy setup and configuration.

Riccardo
Tecnico commerciale in Italië
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Pienamente soddisfatti

5,0 2 maanden geleden Nieuw

Opmerkingen: Abbiamo cambiato il nostro centralino tradizionale optando per una soluzione VOIP Cloud e scegliendo 3CX.
L'installazione e la configurazione è stata veloce e semplice. Grazie al programma apposito, abbiamo creato i flussi di chiamata per deviare le chiamate ai diversi reparti e grazie alle API siamo in grado di riconoscere se un cliente ha o no un contratto di assistenza e supporto telefonico già quando chiama.
Abbiamo migliorato notevolmente la nostra operatività riducendo i costi, cosa che non è sempre facile.

Pluspunten:

Facilità di utilizzo. App mobile semplice ed intuitiva. Qualità della conversazione e facilità di trasferimento chiamate e gestione rubrica personale.

Minpunten:

la chat è spesso lenta e non ha alcune funzionalità quali la modifica e l'eliminazione del singolo messaggio.

Reactie 3CX

vorige maand

Hi Riccardo, thank you for sharing this great review! We are really glad that you enjoy using our product and that it is helping you improve the productivity of your business and reduce costs! At this point, we do not have editing or deleting features on our chat, as this would impact the chat logs.

Monica
Amministrativo in Italië
Mijnbouw en metalen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Più che un centralino …

5,0 vorige maand Nieuw

Opmerkingen: siamo passati a 3CX per risolvere i nostri problemi di raggiungibilitá fuori sede. Lavorando con clienti e fornitori esteri siamo spesso fuori sede e grazie a 3CX e alla sua App possiamo ricevere le chiamate direttamente sullo smartphone come se fossimo in ufficio. Ottima la qualità delle chiamate anche con poco segnale. Usiamo molto la chat per comunicare tra noi e ci troviamo molto bene, anche se potrebbe essere migliorata. È veramente un ottimo prodotto ad un costo accessibile.

Pluspunten:

facilita d’uso, app mobile semplice ed intuitiva, qualità audio eccellente, stabilità del centralino.

Minpunten:

Andrebbe migliorata la chat in quanto lenta e carente di molte funzioni

Reactie 3CX

3 weken geleden

Hello Monica, we really value such positive feedback and we wish that your experience with 3CX continues to be helpful!

Ivan
Gerente de calidad in Mexico
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excelente herramienta de comunicación m

5,0 2 maanden geleden

Opmerkingen: Se mejoró la comunicación interna dentro de la empresa ya que al poder instalarla en los celulares te puedes comunicar en todas partes, además del ahorro económico que está App genera

Pluspunten:

Es una herramienta fácil de usar, muy practica ya que se puede utilizar tanto en computadora como en celulares lo cual ayuda a mejor la comunicación en todas partes, tiene mensajes de voz que llegan al correo que tienes programado para escucharlos de manera clara, además que ahorras dinero ya que no necesitas estar con alguna compañía para su funcionamiento

Minpunten:

El único contra es que si se te va el internet las llamadas no entran a la aplicación

Reactie 3CX

2 maanden geleden

Hi Ivan, thank you for giving us a 10 out of 10 review and sharing this with the community! Regarding the drawback you mention, you will be able to see any missed calls when the app reconnects to the internet again.

Geverifieerde reviewer
data analyst in Frankrijk
Geverifieerde LinkedIn-gebruiker
Administratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Cool call center application

5,0 3 weken geleden Nieuw

Opmerkingen: I'm not complaining at all about this solution

Pluspunten:

3CX is a software that helps entreprises to handle commercial activities. It's a super attractive collaborative space

Minpunten:

Nothing negative with this software. its work perfectly

Overwogen alternatieven: Aircall

Overgestapt van: Aircall

Reactie 3CX

7 dagen geleden

Hi, thank you for leaving such a positive review! We wish that your collaborative experience continues to be excellent!

Matteo
Matteo
IT in Italië
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

It's a must

5,0 2 maanden geleden Nieuw

Pluspunten:

You can have it for free if you don't need too much simultaneous calls. It's a complete solution for the unified communication.

Minpunten:

Maybe the reports section should allow to create custom reports more easily.

Reactie 3CX

vorige maand

Hi Matteo, thank you for the stellar review! We really appreciate it!

Cliff Ian
Deputy General Manager in Filipijnen
Outsourcing/Offshoring, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

3cX for your call center and VoIP needs

5,0 4 maanden geleden

Opmerkingen: Overall, I have no complaints on 3CX as we are very satisfied.

Pluspunten:

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Minpunten:

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Overwogen alternatieven: VICIdial en VitalPBX

Redenen om voor 3CX te kiezen: Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.

Overgestapt van: Dialfire

Redenen om over te stappen op 3CX: VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.

Reactie 3CX

4 maanden geleden

Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!

Andreas
owner in België
Computernetwerken, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

phonesystems do still excist and usability ontop

5,0 5 maanden geleden

Opmerkingen: 3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

Pluspunten:

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

Minpunten:

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

Overwogen alternatieven: Voys, RingCentral MVP en Zoom Meetings

Redenen om voor 3CX te kiezen: to many bugs and price

Overgestapt van: Skype

Redenen om over te stappen op 3CX: for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetings

Reactie 3CX

5 maanden geleden

Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.

ALEXANDER
Customer Success Manager in Brazilië
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Serves small businesses very well for free.

5,0 3 jaar geleden

Opmerkingen: In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Pluspunten:

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

Minpunten:

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Reactie 3CX

3 jaar geleden

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app. Nonetheless, thank you for your feedback. I will forward this to the development team.

Matthew
Program Manager in Canada
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

3CX - The Softphone that works

4,0 3 jaar geleden

Opmerkingen: The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

Pluspunten:

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

Minpunten:

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Overwogen alternatieven: Cisco Jabber

Redenen om over te stappen op 3CX: As I understand it, it was about the features available and overall value of the product we were getting - the user interface were also big reasons.

Reactie 3CX

3 jaar geleden

Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.

shlomo
manager in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

5,0 3 jaar geleden

Opmerkingen: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Pluspunten:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Minpunten:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Reactie 3CX

3 jaar geleden

Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing [email protected] If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com

Dar
COO in Canada
Managementconsulting
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Finally found something we can rely on.

4,5 7 jaar geleden

Pluspunten:

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance. 3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost. The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Minpunten:

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Geverifieerde reviewer
CIO in Spanje
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A complete IP/PBX

4,0 2 maanden geleden

Opmerkingen: We've been using 3CX since we have the alternative to work from home and the old switchboard became useless.
The users doesn't like it a lot because they use only the softphone and fo me is the piece less powerfull, but the admins who are used to work with on prem PBX, love it. They find the admin panel very powerfull and also very easy to use.
I don't have experience as a call center so I can't give you my opinion, but it seems to be fulll competent aswell.

Pluspunten:

With 3CX you'll have a very functional IPPBX at a very reasonable price. The admin panel is very easy to use and very powerfull. The call Queues, the ring groups, the digital recepcionist are functionalities very well implemented.

Minpunten:

The softphone is not at the same quality level as the switchboard, they must improve it if they want to keep their current clients. The users must do some micro configuration level to improve the sound.

Reactie 3CX

2 maanden geleden

Hello, thank you for sharing your rating with us and the community, we value your opinion!

Christoph
Christoph
CTO in Duitsland
Geverifieerde LinkedIn-gebruiker
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

3CX offers everything you need for low budget

5,0 vorig jaar

Opmerkingen: well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.

Pluspunten:

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.

Minpunten:

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Reactie 3CX

vorig jaar

Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.

Andreas
Andreas
Owner in Canada
Telecommunicatie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

3CX - The most complete IPPBX on the market today

5,0 3 jaar geleden

Opmerkingen: It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Pluspunten:

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Minpunten:

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Overwogen alternatieven: Switchvox Phone System

Redenen om over te stappen op 3CX: Pricing and cloud hosting on AWS and Azure

Reactie 3CX

3 jaar geleden

Thank you for your positive feedback. This is greatly appreciated.

Tialee
Managing partner in Jamaica
Administratie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use

5,0 4 maanden geleden

Pluspunten:

The software is easily maneuvered, the calls are made once dialled out and the software gets updated frequently. The calls are recorded and recording produce in approximately and hour after completed. You can easily tap in and monitor a call that an agent is on as well as it provides a chat feature.

Minpunten:

What i liked least about this feature is that there was an issue when you log break there is no way of monitoring how long you were logged for. Unless it's done by the master controller 3cx.

Reactie 3CX

3 maanden geleden

Hi Tialee. Thank you so much for the 5-star review! We are super glad to hear 3CX provided you with the flexibility and cost-efficiency to help your business.

Keth
Software Engineer in VS
Detailhandel, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A lot of bang for the buck, easy to setup, easy to admin.

5,0 5 jaar geleden

Opmerkingen: The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Pluspunten:

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Minpunten:

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Ryan
Ryan
Assistant Manager in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The best VoIP phone system for small businesses

5,0 3 jaar geleden

Opmerkingen: We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Pluspunten:

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Minpunten:

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Reactie 3CX

3 jaar geleden

Sincere thanks for your feedback.

Sam
Service Coordinator/Production Specialist in VS
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

3CX Phone for Windows - EndUser review

4,0 4 jaar geleden

Opmerkingen: This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Pluspunten:

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Minpunten:

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

Kelsea
Safety and Wellness Training Administrator in Canada
Luchtvaart(maatschappijen), 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Truly makes working remotely a possibility

5,0 3 jaar geleden

Opmerkingen: 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Pluspunten:

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Minpunten:

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

Reactie 3CX

3 jaar geleden

Thank you for your positive review. The new IOS version which we are working on, works as you described. The contacts section will only show contacts from 3CX (Work). Your personal contacts will not be mixed. This is how it is designed. In Android you have a filter - Show ALL, 3CX, Android. If you do not want Personal contacts, deny the permission and check the setting "Do not ask again".

Jeffrey
Person in VS
Computer- en netwerkbeveiliging, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

3cx

5,0 3 jaar geleden

Opmerkingen: Great, ease of use, cost savings and mobility is the ticket in the modern world

Pluspunten:

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

Minpunten:

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

Overwogen alternatieven: MiCloud Connect

Reactie 3CX

3 jaar geleden

Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled.