---
description: Ontdek de plus- en minpunten van Kustomer en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kustomer - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Kustomer](/software/158128/kustomer)

# Kustomer

Canonical: https://www.capterra.nl/software/158128/kustomer

Pagina: 1 / 4\
Volgende: [Volgende pagina](https://www.capterra.nl/software/158128/kustomer?page=2)

> Kustomer is het omnichannel SaaS CRM-platform dat de klantenservice van ondernemingen opnieuw vormgeeft om opvallende ervaringen te bieden.
> 
> Oordeel: score van **4.6/5** door 79 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Kustomer?

Middelgrote bedrijven en ondernemingen. Detailhandel/e-tail, marktplaatsen, abonnementsbedrijven, gezondheidszorg, financiën, professionele diensten, software/technologie, groothandelaars, logistiek en transportdiensten.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.6/5** | 79 Reviews |
| Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews |
| Functies | 4.6/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Kustomer
- **Opgericht**: 2015

## Commerciële context

- **Beginprijs**: US$ 89,00
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Verenigde Staten

## Functies

- AI/machine learning
- Aanpasbare branding
- Aanpasbare formulieren
- Aanpasbare sjablonen
- Activiteitendashboard
- Alerts/Escalation
- Augmented analytics
- Beheer van Service Level Agreements (SLA's)
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Beheer van negatieve feedback
- CRM
- Callcenterbeheer
- Chatbot
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Contactenbeheer
- Dashboard
- E-mailbeheer
- Engagement tracking
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde antwoorden
- Geautomatiseerde routing
- Gegevensverzameling via meerdere kanalen
- Gegevensvisualisatie
- Inboxbeheer
- Interactie bijhouden
- Kennisbankbeheer
- Klantendatabase
- Klantenondersteuning
- Klantgeschiedenis
- Live chatten
- Macro's/reacties via sjablonen
- Oproepen routeren
- Priorisering
- Rapportage en statistieken
- Sentimentanalyse
- Sjabloonbeheer
- Sms-berichten
- Taaldetectie
- Tekstanalyse
- Trendanalyse
- Verwerking van natuurlijke taal (NLP)
- Visuele analyse
- Voor meerdere talen
- Wachtrijbeheer
- Workflow Automation
- Workflowbeheer
- Zelfserviceportal

... en 8 meer functies

## Integraties (74 in totaal)

- 8x8 Contact Center
- Acuity Scheduling
- Ada
- Ada
- Adobe Commerce
- Aircall
- Amazon Connect
- Amazon Redshift
- AskNicely
- Assembled
- BigCommerce
- Bird
- Breeze
- Calabrio ONE
- Calendly

... en 59 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- Chatten

## Categorie

- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)

## Gerelateerde categorieën

- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)
- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)
- [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software)
- [Chatbot software](https://www.capterra.nl/directory/32448/chatbot/software)
- [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software)

## Alternatieven

1. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2213 reviews)
2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1787 reviews)
3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4080 reviews)
4. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.capterra.nl/software/134347/intercom) — 4.5/5 (1133 reviews)

## Reviews

### "The best application for customer service and CRM" — 5.0/5

> **Natalia Isabel** | *1 februari 2025* | Marketing en reclame | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used. This enables multichannel support and more efficient service.
> 
> **Minpunten**: What I like least is that some advanced features, like advanced automation or detailed reports, are only available in higher-priced plans. However, you can still get a lot of value from the basic plan
> 
> xcellent, I totally recommend it. It allows for better post-sale service, real-time tracking, live chat, automatic response personalization, FAQs—everything you need, this software has it.

-----

### "HIPAA Compliant CRM Platform with Bells and Whistles" — 4.0/5

> **Geverifieerde reviewer** | *1 januari 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: HIPAA compliant CRM platform with a reasonable price point. Decent API integrations.
> 
> **Minpunten**: Certain parts of the API product are difficult to program around. Seems somewhat stagnant in terms of API updates. Web interface can act strange as well as search functionality - directing you to the wrong pages at times.

-----

### "Chats, Emails and data - together" — 3.0/5

> **Mariam** | *2 februari 2022* | Consumentendiensten | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: I like that I can control daily KPIs and it is easy to track it. Also, you can track surveys, quantities and also integration with other platforms.
> 
> **Minpunten**: I think that it could be better if it does not have some bugs. Also, it will be great if we were able to save Team pulse on a channel which we use (every move clears it).
> 
> Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good.

-----

### "My all time help desk software." — 5.0/5

> **Gideon** | *28 maart 2025* | Mediaproductie | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Software personalisation capabilities and its overall functionality makes the difference.
> 
> **Minpunten**: Everything about Kustomer is good I have not experienced issues when using it.
> 
> The software is an easy to use product with very customizable and user friendly dashboard. I rate the software efficacy as 98%.

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### "BEST COMPANY" — 4.0/5

> **Geverifieerde reviewer** | *4 februari 2025* | Textiel | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: Users most appreciate Kustomer's ability to provide a comprehensive view of each customer across all channels, enabling personalized support at scale, thanks to its robust CRM component and advanced AI-driven automation features, making it ideal for managing high volumes of complex customer interactions.
> 
> **Minpunten**: steeper learning curve compared to other customer service platforms, occasional interface complexities, potential limitations in customization options for certain business needs, and occasional issues with data integration, especially for larger companies with complex data structures
> 
> The platform allows for tailoring workflows based on specific business needs and customer segments, enabling personalized support.

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Pagina: 1 / 4\
Volgende: [Volgende pagina](https://www.capterra.nl/software/158128/kustomer?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/158128/kustomer)

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