SalesLoft reviews

Easy to use lead gathering tool, contact tracker, and cadence tracking tool

Opmerkingen: Top-rated experience with onboarding the product and using the product. Anytime I reached out to support, they got back to me immediately and helped me resolve my issue.

Pluspunten:

Salesloft is a great value for the money spent, it is easy to use, and my salesperson and their onboarding team did a great job getting my all set up.

Minpunten:

I wish they had more native integrations with CRMs. Salesforce is their primary integration.

Saleloft Over All Review

Opmerkingen: Overall experience is GREAT, it is easy to use and really effective in sales mangement.

Pluspunten:

What I mostly love about Salesloft is that is really easy to use, and that it helps me target and follow up with more customers giving automated emails a personalized approach. Which helps me get more responses. I also love that I can sink it to me gmail, Hubspot and Seamless AI.

Minpunten:

What I dont like is the dialer I think is really basic, but it does not interfere with my performance. So what happens is when I important the contact from Seamless AI, I cant dial because the number was added to the company not the contact so I have to copy the number and paste in contact to be able to Dial.

Salesloft - It is what it is - Two stars

Opmerkingen: has been poor. There are better solutions out there. As BDRs we rely on tools like sales loft to do our job and make our living. When they work poorly we work inefficiently and cause us, and our company, money. Although I cannot be certain if it is a Salesloft issue or an internal issue with the folks who administer the program. Because of that I'm giving it 2 stars instead of 1 as it may not be 100% on Salesloft. Also not ceratin if my being based overseas and calling into the US means the phone issues are only for me or also for US based employees. thing is with all other VOIP calling (Zoom, facetime, skype, teams, etc...) I have zero issues - it is only with Salesloft.

Pluspunten:

It integrates well with Salesforce. It is better than using a rotary phone and yellow pages like back in the day.

Minpunten:

Phone issues. Intermittent outages. Bad experience with support.

Solid Product. Couldn't imagine working without iit

Opmerkingen: Overall it's been a wildly positive experience. It's drastically increased our efficiency and helped us bring in a significant amount of revenue

Pluspunten:

Salesloft is a staple in our business development initiatives. The platform makes it easy to organize your outreach efforts while continuously optimizing your methods. It truly helps us optimize efficiency for thhe sales team

Minpunten:

There are very few things to dislike about the software. We had a challenge where we were unable to track the performance of custom dispositions and sentiments on calls. Although the default dispositions are sufficient for tracking.

Highly Recommend

Pluspunten:

From a sales role perspective, SalesLoft provides an easy to use platform for account management and tracking user productivity. The ability to create effective outreach cadences and having data analytics into testing email campaigns is absolutely crucial. The biggest pro for me is being able to make calls and track email open rates directly from the platform. My product team has also implemented an integration with our CRM allowing a seamless workflow for effective prospect outreach.

Minpunten:

My sales team and I are incredibly satisfied so far with SalesLoft and have not run into any system or customer support issues.

SalesLoft product review

Opmerkingen: Overall I have not been satisfied with our experience using SalesLoft because of the lacking support for business to consumers. On top of this, the customer service is nearly non-existent. Our account manager is not easy to work with and honestly has been a massive struggle for our business due to the extra resources required to get SalesLoft running as it should with the limited support coming from the SalesLoft support team.

Pluspunten:

Overrall SalesLoft provides a way for customers to interact with business to business in a fairly new way. It helps with staying in touch and maintaining relationships that they say will help build your business.

Minpunten:

SalesLoft completely fails when it comes to interacting with business to consumers. There is no good texting feature as most consumers are texting during business hours rather than talking on the phone or managing their personal emails. This is the reason I would not recommend SalesLoft to a business.

Avoid at all costs

Opmerkingen: These people are vultures. Holy heck they are one of the least customer friendly companies I've ever interacted with. The Comcast of sales tools... We bought SalesLoft for a year and told them we didn't want to renew. They billed us anyways. We asked for a refund, and they said one could not be provided. I had to file a chargeback with the credit card company in order to finally get a refund. We asked if we could get our data exported, and of course they said they aren't able to do that. We asked if we can trial the product (since we hired a new sales person) in order to access our data, and they said they don't offer trials. They have a minimum of 2 seats even though we only have 1 salesperson. Honestly these guys couldn't care less about their customers or doing anything friendly at all, they're basically the worst company I've interacted with in recent history.

Pluspunten:

The product works for the most part, it gets the job done. Most of the problems with this company are with their extreme customer unfriendliness, not the product itself.

Minpunten:

The software was average - it's pretty lame that you have to pay a high price for something that is available for free in other platforms like HubSpot. The main negative about working with this company is the people and experience you get talking to them, and their aggressive customer-unfriendly policies, not the software itself.

Salesloft great for tracking engagement

Opmerkingen: Great tool have tried a few others and this is by far my favourite

Pluspunten:

The ability to create cadences and track opens and views in real time via the live feed feature it has

Minpunten:

The limited ability to create rules on cadence engagement (there are only 4/5 selections) would like more ability to customize according to my companies needs

Salesloft review - JB

Pluspunten:

The possibility to create cadences is really useful to me (and in general for any sales company)

Minpunten:

In order to create cadences you must import all contact from another platform (Salesforce in my case) and this is a long process

Great platform, makes reaching out to clients so much easier

Pluspunten:

The integration of call and email tracking with CRM, along with the use of the cadence tool, proves to be beneficial in automating and simplifying the process. Even if you lack technical expertise, you can quickly grasp its functionality as it is user-friendly and easy to understand. This reliable tool empowers you to enhance work efficiency and effortlessly manage demanding assignments.

Minpunten:

The emails sometimes encounter problems, and there can be instances of system crashes. Additionally, the notifications might be delayed, which doesn't contribute positively. To ensure smooth functioning of SalesLoft, a reliable and uninterrupted internet connection would be advantageous. Importing individual items into SalesLoft can be time-consuming, and if a crash occurs, it may take a while to resume normal operations.

Love it!

Pluspunten:

I've been extremely happy with the ease of use of SalesLoft! It's a great tool!

Minpunten:

It's perfect tool for what I have to use it for, it's been fantastic.

On an ongoing basis, it helps us acquire new customers and close great deals.

Opmerkingen: With Salesloft, we are able to track the emails that are sent to our contacts on a daily basis and calculate how many consumers are interested in our communications, which allows us to focus our efforts and successfully close more deals.

Pluspunten:

Thanks to Salesloft, we are able to automate all aspects of new client searches, in particular via emails. I absolutely adore how we can get analytics that show the behavior of future emails from our marketing campaigns and prepare reports and dashboards that show all the data captured, as it keeps us informed about the real level of engagement with our marketing campaigns. It's great that we can set appointments with potential clients through email and install appointments within our calendar and the client's calendar directly.

Minpunten:

I'm having some minor issues with Salesloft, maybe due to a misunderstanding of the correct way to handle some tools, and I also can't filter the records properly to easily identify what I'm looking for sometimes. This causes me some frustration.

a huge boost in the efficiency of the sales crew

Opmerkingen: With a substantially greater prospect-to-customer conversion rate as well as a shorter onboarding period, we've seen a significant increase in sales efficiency.

Pluspunten:

The ease of use speeds up onboarding, converting new workers into producers in weeks. SalesLoft simplifies prospecting and keeps sales teams up to date on communication plans with potential accounts and leads. Analytics provide vital data to ensure you're continuously improving sales cycle efficiencies. It also helps the marketing team manage messaging style and content. Thus, Sales teams can focus on selling instead of creating messaging. The onboarding procedure was meticulously and it was easily set up.

Minpunten:

The only major issue I've had is arranging our emails. If you develop a template and then send it, it seems sloppy and likes it originated from just a computerized method.

Look elsewhere

Opmerkingen: My company likes SalesLoft for some reason but I've found it to be expensive and buggy. It's generally not fit for purpose and support is generally quite bad.

Pluspunten:

Having email templates and being able to create cadences can be useful.

Minpunten:

More bugs than a low budget apartment in a bad neighborhood Dialer is bad and slow calls frequently do not log- Salesforce integration is bad Got labeled a spammer Doesn't work well with Outlook/O365 Delay on emails Certain graphics and text go through poorly/unprofessionally Attachments frequently don't work/won't go through Support is very bad No functionality to pre-list call outcomes to speed up slow dialer No importance or other buttons on email The "opened by" functionality isn't smart enough to know if you opened the email or your prospect did Limited LinkedIn integration Imports frequently fail and take longer than they should, particularly if from a report rather than lead view

Makes Sales Streamlined.

Pluspunten:

Salesloft has a section to set tasks with connected alerts, and this feature is a game changer. This is my favorite feature in Salesloft. When I get someone on the phone who wants to table the conversation for 2 weeks or 2 months later, I can easily set a task right then and there with a notification so that I reach back out. And since I use Salesloft everyday, I see it. No more trying to remember with a mixture of sticky notes, phone reminders, emails to myself, etc. They also track my emails, so I know when they get opened, how many times they're opened, if they clicked my links, etc. Because of this, I learned the best times to schedule my emails for to optimize my open rate. I can see what cadences my team is using and its success rate over the last year. We can easily share what's been working, and we have the analytics right there to prove what's working and what's not. Best sales enablement software I've used.

Minpunten:

Sometimes not everything pulls in from my Salesforce lead but this could also be permissions that we have set on our side. Not sure.

SDRs Best Friend

Opmerkingen: SalesLoft has helped me stay organized and helps me manage my time. If your job is to set meetings, then you need a tool like this to help you accomplish this.

Pluspunten:

I was using Salesforce to help me manage my email and call tasks beforehand. This took up a lot of my time, and creating new tasks was a lengthy process. It blew my mind that I could create templated emails and calls that could help me keep track and manage my prospects. I also like the fact that everything gets automatically logged into Salesforce.

Minpunten:

SalesLoft can be a bit clunky. The dialer sometimes does not recognize when you put in an extension. I've solved this by having the calls pass through my cell phone. It's helpful that even then, the calls can still be recorded.

Sales Essential!

Pluspunten:

Salesloft makes working from one platform incredibly easy. I use this platform daily and could not perform my daily outreach without it. I am able to create cadences and easily organize and prioritize based on engagement. The email tracking capabilities where it shows opens, clicks, and replies. Being able to call out of the platform is awesome as well! Each field maps back to our Salesforce CRM which is extremely useful for tracking outreach.

Minpunten:

The dialer can be temper-mental, however the customer service is always quick to find a fix and help you workout any kinks you are having!

Great product for active Sales People

Opmerkingen: It is a great product and I do not know how people manage day-to-day sales activities without it. I am easily able to get in touch with 100s of contacts a day with personalized messages and pull stats on the fly.

Pluspunten:

Salesloft is a great product that helps power fast-growing Software companies. It is easy to use and help me manage my day-to-day outreach to prospects and clients.

Minpunten:

They do not have a great Outlook integration (unless I am using it incorrectly). When using competing products it was much easier to log emails send outside of the environment.

Must have for SDR's and their Managers

Opmerkingen: I have used it before in my previous organisations and have started again in my current ORG. Certainly one of the best Sales tool for teams

Pluspunten:

Ease in carrying out my daily sales cadences and tracking my pending tasks is so easy with salesloft

Minpunten:

Nothing as such. it works amazingly well with Salesforce and Gmail

Takes My Sales Routine to the Next Level

Opmerkingen: Overall, this product has made my day to day sales life easier and more effective and productive. Wouldn't want to work for a comp;any without it now.

Pluspunten:

Salesloft made my sales life more productive and more proactive than I ever thought it could be. This software gives me insight and data around my sales calls and activities that I never thought about before. I now have more actionable insight around my prospects and more resources readily available to make the mundane tasks of sales less time consuming.

Minpunten:

There are very few areas that I think Salesloft needs to improve because it's so cutting edge but I would like for the dial pad functionality to be more effective when interacting with the extensions of the phone system I'm calling into.

Two company user

Opmerkingen: Very good, this is the 2nd company that I've utilized Salesloft and I've enjoyed both experiences

Pluspunten:

Ability to integrate with Salesforce and it makes it easier to prospect by building out templates and cadences.

Minpunten:

The data management can get a little messy if you are switching account/contact owners, but the work around is to re-import.

SalesLoft Review

Opmerkingen: Salesloft is a massive timesaver when prospecting, It enables me to easily send out targeted emails and track the progress and interest said emails garner. This is a must have for business development reps.

Pluspunten:

I really like using Salesloft to send out mass emails to long contact lists, the feature to populate personalized information using specific tags such as First_Name or Company_Name are extremely helpful in making prospecting emails not look like spam. The ability to schedule email blasts is also extremely helpful as are the tracking features to monitor who is opening your emails so you can gauge interest.

Minpunten:

The reporting feature of the software is sometimes inaccurate in its reporting of who opened certain emails, and I also have seen issues with its reporting of dates emails were sent especially when it sends that information over to Salesforce, however this integration is extremely useful and saves time.

I have been a SalesLoft user for 2+ years and still use it ALL THE TIME

Opmerkingen: Helps me personalize at scale

Pluspunten:

The software is easy to use, effective and allows me to personalize my outreach at scale - which is incredibly valuable

Minpunten:

To be quite frank, the support team and CS teams at SalesLoft leave a lot to be desired and this is congruent to multiple conversations I have had with other SalesLoft customers

Good, not great

Opmerkingen: I am a sales manager and my reps use SalesLoft to send emails and calls very quickly. However, the reporting function is very simple. We have also asked our customer support rep to help us update some of the categories and they are slow to respond. We finally got a PDF with instructions on how to do it ourselves, but it did not work.

Pluspunten:

-Quick call feature -Mass email groups of people -Website tracking -Cadence building

Minpunten:

-Copy and paste feature is spotty. -Customer Service is below average. -Reporting features are lacking.

Salesloft Makes Salespeople's lives Easier

Pluspunten:

I like that I can automate my cadence. Customizing number of calls, and then send out corresponding emails depending on where my prospects are in the sales cycle.

Minpunten:

Over fast few days they've had some server issues so that has slowed us down a lot.