Event Temple reviews

Best Value Around for Venue Management

Pluspunten:

It's really flexible and once you understand how it operates there are so many ways to make it work for you. I've saved our venue clients so much money as well by suggestions Event Temple over Tripleseat/Gather. The other platforms are twice and much and honestly, other than looking a little nicer, are just too much for what a lot of smaller venues need. Most of our venues don't do the food service so Event Temple is a great value for everything it does and for it's price point. Excellent customer service and help along the way. I can't speak higher of another event software company.

Minpunten:

I hope as it grows the interface becomes a little more aesthetically pleasing but that's really it!

Eerder overwogen alternatieven: Tripleseat en Prismm

Redenen om voor Event Temple te kiezen: Cost. Event Temple does the same thing for 1/2 the cost.

Overgestapt van: Tripleseat

Event temple is excellent. I highly recommend.

Opmerkingen: I have used Event Temple since 2016 to automate responses to hundreds of leads and organize each lead's information. I keep the software open on my computer all day and move in and out of it through out the day, every day. I don't know how my company would run without it!

Pluspunten:

The software is easy and intuitive. It is the only software I know of that has an option to text my lead. This is huge. I find that the emails do not get caught up in spam but are delivered reliably. This is the proof in the pudding that keeps me with Event Temple. It is effective and efficient. On the rare occasions when an email does go missing, the text feature savs the day. Clients receive the text and know to expect an email. When they don't see it, they notify me. The customer service is excellent. Fast, effective and professional. I feel very well taken care of by this company. 5 stars all the way.

Minpunten:

As mentioned, I love the texy feature. What I don't love is that I have to use a proxy phone number. That number is not local and this can be confusing to my clients. It would be AMAZING if somehow my real phone number could be incorporated into the system to avoid having the proxy number. At the very least, if the proxy number could be more local area code. Right now I am in Banff, AB , Canada and the number is a Montreal area code.

Eerder overwogen alternatieven: HoneyBook en 17hats

Redenen om over te stappen op Event Temple: The texting feature and reliability of messages not getting caught up in spam. I actually do use 17Hats and have for many years. It, too, is excellent management software. I use Event Temple for my leads and 17 Hats for my contracted clients. I like to keep the two separate.

Event Temple

Opmerkingen: Event temple is a great product and I look forward for it to continue to improve with each update.

Pluspunten:

It was unique and I have not used a product like this before.

Minpunten:

The constant change in improving the product once I get use to using it.

So far, so good! I thank you for making adjustments to your program based on our requests!!

Pluspunten:

It is easy to use - especially when sending out initial responses to inquiries! I love having one place to respond to text messages with an actual keyboard! Also - having all of my lead names in front of me at once - no matter their stage - is amazing! It certainly helps with memory ;-)

Minpunten:

Really, the only reason for 4 of 5 stars in the Overall Quality / Features, Functionality sections is that there are a few tweaks that would make my life easier (I think same for my colleagues, but we all have different styles!). One is that once a prospect is moved into a certain pipeline beyond the New Lead, there is no way to see (at a glance - without running a report) what their inquiry date or last date of comms was. As an example: I have 3 pages of "Comms in Progress" leads. I would like to do a mass follow up auto email to those I haven't corresponded with in a few weeks - but - without looking at each file individually - cannot tell who that cohort is. Does that make sense? I have assumed a few times and sent an auto email to someone with whom I had just spoken a few days prior and it is a bit embarrassing! Also - and I don't know if this affects anyone else...but is it possible to see the name of the lead texting us with each text? It is AWESOME that they are dropped directly into my email box!! Thing is: I get their names attached to the first text...but it shows as just a phone number after that. Selfishly, I would love the ease of always knowing to whom it is I am texting without having to log into the program and look it up! This program is amazing! These are small tweaks that would improve my use of it!

Event Temple: Powerful and Flexible with Minor Drawbacks

Opmerkingen: My overall experience with Event Temple has been really great. It helps me to manage multiple venue which keeps grow my audience. Whole team can collaborate with each other in real time which keeps everyone on the same page.

Pluspunten:

I love the fact how Event Temple makes event planning so easy. It helps from the start to the ending everything in one place. I can also integrates it with other CRM which improves my relation with clients.

Minpunten:

Sometimes i find minor lags when ever I am working on larger scale of data. The mobile app is also misses some features as compared to desktop version.

Great customization and easy implementation

Opmerkingen: The setup documentation from EventTemple was remarkably simple. Unnervingly even. Once the initial setup was done I did one-on-one training with employees - making sure to get feedback from each and implementing any new changes before doing the next round of training. There was some hesitation at first but everyone prefers EventTemple now. The only feature we're hoping to have is some kind of private dashboard for clients to view setup progress/milestones/pipeline stage.

Pluspunten:

Customization has been far easier than expected. Learning the interface and overall features didn't take long and after a bit of brainstorming I had our venue mostly fully configured within 2 weeks. Naturally, there have been small adjustments along the way, but nothing major.

Minpunten:

I wish there were more options when creating documents. Yes, I can absolutely use the table features to create more structure and layout options, but end-users can accidentally adjust the table settings while adding text to intentional blank spaces for them to fill in and suddenly shift everything. A lock option would be great. When printing it would also be good to remove the option to choose what dimensions the user wants to print to. Letter, A4, etc. It seems as though that should be entered by the admin when creating the document since flexible options will change the layout. Lastly, a mobile-app would be wonderful - until then, it works just as well on tablet and only slightly different on mobile (must be landscape mode)

Incredibly happy with our new Catering Management Program.

Opmerkingen: Very impressed overall, very easy transition from Caterease and much much better experience. The customer service is one of the key factors with how impressed we are.

Pluspunten:

Very customisable, great customer support. The program is quite intuitive.

Minpunten:

Time it takes to save pages, when editing item numbers in the items. Lack of how much you can customise the calendar.

Eerder overwogen alternatieven: HoneyBook, CaterZen en Spoonfed

Redenen om voor Event Temple te kiezen: Terrible software, constantly crashing and glitchy, expensive, not cloud based, not intuitive.

Overgestapt van: Caterease

Redenen om over te stappen op Event Temple: We tested them all out and spoke to all the reps, Event Temple had the best value for money, easiest to use and best customer interaction.

Best of event organization

Opmerkingen: Event temple organization best performance of work.

Pluspunten:

The hotel event organization overall super.All decoration methods also fantastic.

Minpunten:

The all events are not bad.The best of event organization.

Event Temple

Opmerkingen: Event Temple is a great software utilizing the cloud for event management and group sales to create a better experience for our customers.

Pluspunten:

Using the cloud for event management and group sales

Minpunten:

There is nothing noted as far as weaknesses for Event Temple

Event template

Opmerkingen: I loved it, i will definitely use it again

Pluspunten:

I was able to easily creat event template

Minpunten:

No complaints, it was very user friendly

Great program and great developers who are keen on making it the best it can be!

Opmerkingen: It made my daily work day a lot more productive and organized. Before I was using Excel and Word and a million different programs to get my stuff done. Event Temple made it so I only have to use one. THANKS!

Pluspunten:

The guys customized the program and made tweaks here and there to make it exactly what I wanted. Compared to the systems we were using before, Event Temple is a one stop place for all your organizational needs. The pipeline allows you to create custom stages so it is easy to see where yo u are at with all of your events. The stats feature is also a great way to track how you are doing. The automatic reply/reminders are such a handy feature. It does the tedious follow up emails for you! You just have to set it up. This definitely gives you time back in your day to get other things done. I can access Event Temple from anywhere, which is nice because our company's other files and programs are only accessible from the property. Overall, this is a great, all round product that is super helpful in my daily work day. Thanks guys for making my days a lot easier and more productive!!!

Highly Recommend This Software

Opmerkingen: As we use Event Temple for art studio & gallery management we push this software above and beyond! We've been able to integrate our industry-specific needs with ease, and have challenged the customer representative team & Team with personalized requirements ~ all which have been met with enthusiasm and success, as well as fabulous hands-on customer support!! We highly recommended this software!

Pluspunten:

The pipeline statuses help us keep track of our next steps when doing artist interviews, tracking leads for venue rentals & hosting events... We have been able to do some detailed tweaking to make the software more specific to the art industry and artist studio rentals... looking forward to using the Quickbooks integration for invoicing.

Minpunten:

It does freeze sometimes when more than one of the team uses the platform at the same time...

Great product! Saves time and has increased our bookings substantially since we started using it.

Opmerkingen: I own two wedding venue's on our farm in South Africa, and we have been using Even Temple since it was released. We have gone from one venue with 40 weddings per year to two venues with over 100 weddings per year. I had tried other email marketing software, but it just doesn't work for our industry and it is overly complicated for what I needed it for. If you have a wedding venue and you are not using Event Temple, you need to try it - trust me, you will be stoked!

Pluspunten:

The fact that I only have to send the first email, the rest of the follow-up emails are done for me. This has saved me loads of time and let's be honest here - I was never going to follow-up 5 times if I had to send all of those emails myself!!

Minpunten:

I wish I could add more email addresses to the initial email that I send. I often get an enquiry that has cc'd in the groom or mother or best friend, so it would be great to add these people to the lead.

Event Temple is an amazing product that has helped us More than Double our Wedding Clients

Pluspunten:

There are so many things I like about Event Temple: It makes keeping track of new leads super easy. The pipeline feature allows us to quickly see where clients are in the buying process and alerts us if we need to call, email or text them. Touching base with clients via email or texting via the ET automation is a huge time saver and it has helped us land some big clients. Getting the client is only half the job and ET also makes the job of managing the client/event all the way up to the wedding and after it a breeze. Our business has exploded because of this program. Our leads are up a little this year, but we are landing far more of them. I credit Event Temple for that. It is the best investment we have ever made in a software program.

Minpunten:

I can't think of anything that I don't like about Event Temple. It is easy to use, it works as advertised, and customer service has been stellar.

Event Temple at Cedar Court Hotels

Opmerkingen: Fantastic solution which is easy to use at all levels of our business. Has made data and reporting much simpler for our hotels.

Pluspunten:

The software is so easy to use, allows for flexibility to match client needs and provides the team a fantastic solution to track, convert and service our bust M&E hotels.

Minpunten:

Nothing - the team at Event Temple are so open to improvements and ideas that we feel that any negative issues have been resolved as we installed and used the system. The team continues to make updates and improvements as we continue to provide further feedback to them.

Excellent Platform - Personalised Emails Made Easy

Pluspunten:

- Very easy to use - Allows us to connect with customers on a personal level in a timely and efficient manner - Text and email function - We text to tell them to look out for our email so quotes etc are never missed. - This product fills the gap between bulk email services such as Mailchimp etc and ordinary email superbly and it's inexpensive too

I have a 24/7 Admin Thanks to Event Temple!!

Opmerkingen: Ease of use, automated emails, calendar, great support

Pluspunten:

The customization and ease of use is great. I've given ET some feedback on what I think would be a great feature and they've implemented. They listen to their customers and tweak on-demand. They're IT department is one-of-a-kind. I ran into a modal issue on my website to launch the "get a quote" pop-up and they've helped me with it. I cannot say enough good things about ET and what it's done for my business. I'm a one man operation but using their tools allows me to book more events, keep track of things to do and most of all, love their automated emails.

Almost perfect

Pluspunten:

This software has been super helpful in keeping track of clients and setting up automation. I would say that I have definitely booked weddings because of it.

Minpunten:

It doesn't integrate with other programs and doesn't have a calendar feature. It should integrate with honey book and sites like that.

I would absolutely recommend this platform for anyone running an event space.

Pluspunten:

This platform has by far the most comprehensive and built out interface I have come across. The pipeline structure is intuitive, easy to navigate, and allows for all client data to be stored in a singular place. Since each venue is different and Event Temple knows that, they are more than willing to help to make the tool work best for your specific spaces either through customer service assistance of the feature request tool.

Minpunten:

I don't have much to say here, honestly. I have put in a feature request to have some auto-fill tasks (much like the workflow feature that currently exists) and that is the only minor "issue" i have come across. The site works wonderfully and has been easy to transition into from our older system.

Easy to use site that tracks our bookings. Our only tool we use for tracking.

Pluspunten:

The automation has to be the number one pro! We also like being able to see what is booked and open. Recently, we noticed that we can now view email communication between us and our clients. Great update!

Minpunten:

We can't quickly see the event date from the pipeline. We have to use another tool to view this or open up the client page.

I've seen a 50% increase in the response rate from couples.

Opmerkingen: I've seen a 50% increase in the response rate from couples. I have always wanted to do follow up but I would get too busy and would rarely get around to it.

Pluspunten:

I've seen a 50% increase in the response rate from couples. I have always wanted to do follow up but I would get too busy and would rarely get around to it. This software does such a great job of follow-up that once I have typed in the couples information, I no longer worry about if I have done enough to stay in touch with them. Plus, the staff is very responsive to any question I might have.

Minpunten:

I would love to have a similar follow-up system for after I have met the couple and they are deciding.

The best sales automation software I've ever seen for the event industry.

Pluspunten:

I absolutely LOVE the automation and template responses! They make it possible to follow up with leads automatically until they respond. The ability to see where leads are at a glance, and send automated text messages is amazingly powerful. We recommend this software to all our venue clients. Those who use it see immediate returns in terms of increased response from leads, time saved, and increased bookings as a result.

Minpunten:

I'd like to see more integrations and reporting features.

I just love this software

Opmerkingen: I have had nothing but top notch support from representative at Event Temple. He is always available to walk/talk me through something and could not be more pleasant while doing so. I don't know what I would do without him.

Pluspunten:

It is extremely user friendly. Easy to learn.

Minpunten:

The way the gratuity is set up. I wish that you could just add to all at the end. and choose the percentage.

Superb - we have 2 venues running simultaneously and the control this gives us is amazing.

Pluspunten:

The control we now have over our leads and how we deal with them - the work that event temple now does for us is like having another member of the team but at a fraction of the cost. The automations are really very good and when you think back at how you dealt with leads before event temple it doesn't bare thinking about.

Minpunten:

At this point we haven't really found any cons using event temple - it appears to do exactly what we need it to do.

I love this app so easy to use and so necessary to a thriving business

Opmerkingen: keeps me organized well at least my leads

Pluspunten:

I love the ease of use and the responsive customer service. It's a wonderful program that I highly recommend to anyone!

Minpunten:

There isnt anything I dont like about the program. It runs smoothy. Maybe it it would be nice to have a dedicated phone app.. oh yeah you guys should totally work on that