JustCall reviews

Small Companies Can Use This Reliable Communication Solution

Opmerkingen: My little firm has found it to be a dependable communication solution. It is simple to set up and use, connects nicely with our existing CRM, and has a robust feature set. While there are a few drawbacks, I believe JustCall has been a valuable investment for my company.

Pluspunten:

The success of my little firm depends heavily on my ability to communicate. That's why I made the decision to give JustCall a go, and I'm delighted to report that it has served as a dependable communication tool for both my staff and myself. It's ease of setup and use is one of its advantages. My colleagues and I immediately set up our accounts, and I had no issue getting things going. Within minutes, we were able to make and receive calls, and the UI is simple and user-friendly. It also interfaces effectively with our current CRM, which is another benefit of using it. We were able to integrate our CRM with JustCall and handle all of our contacts and calls from one place. We have been able to communicate with clients more effectively and have saved time as a result. We can easily record calls, forward calls, and send and receive text messages. The mobile app is also handy, allowing us to stay connected on the go.

Minpunten:

Nevertheless, using it has a few drawbacks. One drawback is that, occasionally, the call quality might be variable, especially when using the mobile app. Another drawback is that the prices can be a bit high, particularly for companies with a lot of customers. Yet, I believe that using JustCall has more advantages than disadvantages.

Integrates well with most CRMs

Opmerkingen: We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.

Pluspunten:

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Minpunten:

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

Do not use. It's practically still in beta.

Opmerkingen: I don't recommend JustCall for anybody serious about getting a good dialer. Just spend a few extra dollars per month and get something that works as advertised. Tons of broken/unreliable features, and they obviously know it. Most complaints get routed directly to DEVELOPERS, which is a sign of an unfinished product. This company is based in India, which is notorious for taking unfinished/unpolished SaaS to market too early. It's also why they ask for videos of everything, so they can constantly fix the next broken feature.Support is fast but mostly useless; they need a video so they can send it to a dev, and then tell you that nothing was ever broken 3 days later. So you're basically paying them to be their beta tester.This software is PURE trash for live transfers, especially if you want to track your stats relating to them. The feature is so poorly executed, that it should be removed. I spent almost a month on support calls with no resolution in the end. We couldn't even get the custom wait music to work. This is an unfinished product and cheaply made.

Pluspunten:

The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.

Minpunten:

Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.

Best Customer Service Out There

Opmerkingen: Good but not great on product. Great every time on customer service.

Pluspunten:

Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.

Minpunten:

The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.

We tested 12 companies. JustCall won our business.

Opmerkingen: We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service.

Pluspunten:

We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).

Minpunten:

the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.

Good function with great customer service

Pluspunten:

Customer service is very responsive and accepts suggestions

Minpunten:

The system is still a bit clunky and could use better integration

Game Changer

Opmerkingen: We have absolutely loved using Justcall and it has allowed us to grow our business tremendously.

Pluspunten:

The way JustCall integrated with Zoho made it a no brainer for us. I know a few different phone systems "integrate" with Zoho but not like this.

Minpunten:

I don't love that we constantly have to pay for more texts and more minutes. I wish there was a way to just include that in the plan.

JustCall Review: A Comprehensive and User-Friendly Communication Platform

Opmerkingen: JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

Pluspunten:

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Minpunten:

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

CRM Heaven

Pluspunten:

JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

Minpunten:

The software can be buggy at times, but a quick restart solves the trick.

Just call for small buisnes

Opmerkingen: Great. Customer support was ready good.

Pluspunten:

Easy to set up and use, great support when setting up.

Minpunten:

Not a bad thing I just didn’t need half the features as I am a small business.

Great Service Tool

Opmerkingen: Outlined in Pros section above.

Pluspunten:

Compared to our previous system, we have much more features as well as a lower cost structure. We have been able to create store-specific numbers that route back to HQ if missed. This creates a better customer experience and helps us scale our internal service team more efficiently. We also were able to add text as a communication channel.

Minpunten:

My only piece of feedback is being unable to adjust some features myself. For text message notifications and some routing from an SIP device, I need the JustCall support team to adjust these features on my behalf. I appreciate that these can be done outside of the standard platform features and just wish I could easily update this myself during setup. Team has always been very responsive and helpful though.

Great alternative to landline and other VOIP services

Opmerkingen: It was a simple change from my business landline phone to JustCall. They helped get the number ported and everything went well. They keep making great updates to the software and it is easy to setup and use.

Pluspunten:

It is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly.

Minpunten:

I haven't found anything as of yet. It has met my expectations and then some.

Great Customer Support, Loaded with Features

Opmerkingen: Our experience has been absolutely brilliant. The speed at which they release new features and improvements is unbelievable.

Pluspunten:

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful. The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Minpunten:

Nothing as of now. If there is any problem, customer support takes care of that.

The product I have been looking for

Opmerkingen: Working in an import/export industry, its always difficult to rely on skype or other voice calling apps that are dependent on internet for your daily international calls.
I will tell you an example - I am a price broker for a very famous UK based hotel chain and I operate from India. Skype was a good solution for me as I was able to make cheap calls to UK. However, when my business associates used to call me on my Indian landline or mobile number, it was very expensive for them (International standard calls are always expensive). With JustCall I got 3 numbers in my target countries (Spain, United States and United Kingdom) all mapped to my local Indian number. Just imagine the ease of calling any person in these 3 countries and be local to them as well, when they call you in return. I was looking for a product like this and JustCall really helped me to take my business forward. The pricing of the product is a bit higher as compared to competition, but let me tell you these guys have an awesome customer support. (They developed a small feature - a chrome extension just for me on request)

Pluspunten:

- Ease of use - Calendar and scheduling mechanism - Cheap calling rates to anywhere in the world

Minpunten:

- The dialer could be a bit better - Pricing is ok, but on a bit higher side

Does the job well enough

Opmerkingen: I found communication with customer service challenging at times. Sometimes they'd make requested changes and not inform us when they went live. We'd find out something had changed through callers or staff commenting on it.

Pluspunten:

- Integrates with our CRM software for admissions - Easy to use interface for both desktop and mobile

Minpunten:

- Has fewer features than other VoIP systems we've used before or have in place for other phone lines

Good to use - some small improvements would help

Pluspunten:

easy to use - no installation for all my agents

Minpunten:

the CSAT after the calls is hard, the customer doesn't stay in line to press a button, so it would be awesome to send messages after each call to ask the customer if he was satisfied

Disapponting

Opmerkingen: Looking for another provider. I only use it because it does SMS.

Pluspunten:

It does the basics well.Poor bulk sms opt out policies. basically don't use it.

Minpunten:

buggy, stops working. text lags. Hard to use via desktop, mobil app has limited functionality

Time saver

Opmerkingen: We want to have powerful tools that keep the administrative tasks to a minimum, yet compromising the quality. Just cal do exactly that.

Pluspunten:

I like that : 1. I don't need to do a resume of the call. 2. It save unvaluable time. 3. It's accurate. 4. The support

Minpunten:

that I can't choose from saving or not the call at the end. Sometimes my setting screw up the communication, and I need to delete it aftr in order to keep my stats intact (using Pipedrive). Sometimes it takes up to 10 - 20 minutes for the call to log into my Pipedrive activity. By that time I am already doing something else. Just to get back to delete is cumbersome.

Beware: They will keep charging you even after you cancel

Pluspunten:

I signed up hoping to use this software to call clients. The feature I was interested in was the "click to call" button they advertised that would be added next to every phone number in the browser, That feature just never worked. I canceled my subscription on January 18. It's May now and they are still charging my credit card.

Minpunten:

I signed up hoping to use this software to call clients. The feature I was interested in was the "click to call" button they advertised that would be added next to every phone number in the browser, That feature just never worked. I canceled my subscription on January 18. It's May now and they are still charging my credit card.

Slick interface for your Copper CRM

Opmerkingen: The team is VERY responsive and willing to help.

Pluspunten:

Easy, fast, intuitive and syncs almost instantly to Copper!!!

Minpunten:

Have to pay for the SMS and phone call portion.

Just call to integrate notes into PipeDrive

Opmerkingen: I would give it a 7 for overall rating. Simply because I think the team behind can do so much more with the PD integration especially with contacts that are duplicated which causes some calls that are made from a deal open is saved in another because it detects that deal instead of the other.

Pluspunten:

Huge pro for JustCall is its integration capability with PipeDrive. Linking the notes on calls that took place via JustCall to PD cuts the job in half.

Minpunten:

It is probably the delay and lag in the software at times. Notes don't come up right away in the PD link. Not sure if its a JustCall issue or PipeDrive because there are occasions where the notes were saved in JustCall but does not show in the deal on PD where the call was made from.

Just Call

Opmerkingen: Overall a good experience.

Pluspunten:

I like how it records the calls. I like that it allows you to choose a status of the call.

Minpunten:

I don't like that after you type in the phone number if you need to type in additional numbers (extensions or meeting ids) you can't use the keyboard for the numbers. You have to use your mouse and click the numbers on the dial pad.

Pc telephone

Opmerkingen: Awesome experience.

Pluspunten:

User interface, easy to use. A lot of useful features.

Minpunten:

Loved it, one of the best softwares for call centers.

We switched to Just call

Opmerkingen: Awesome...it has helped me keep my clients info safe, secure and easy to find

Pluspunten:

Just call isEasy, and keeps me organized

Minpunten:

Having to split the text messages so the client can receive the entire message (limited Characters)

Best cloud system for the money

Opmerkingen: Great Service. Thank you for keeping us connected. The text feature is super nice as well

Pluspunten:

Great call quality no matter the Country. Very easy to use and integrate into the daily functions of our office. Call clarity is top as well. Even calls to South Africa have no trouble

Minpunten:

So far so good. At this juncture there is nothing that I dont like other then not being able to type the Country code in from the App.