Wij helpen bedrijven al 17 jaar
betere software te kiezen

Over Dynamics 365

Geïntegreerde bedrijfsmanagementoplossing die financiële, klantrelatie- en supply chain-processen automatiseert.

Meer informatie over Dynamics 365

Pluspunten:

I use this software and it’s so easy to use like Microsoft Word, Excel. Another advantage of Dynamics 365 is its flexibility and integration capability.

Minpunten:

Difficult to use at the start or being a beginner it's very hard and limited feature in mobile app.

Beoordelingen van Dynamics 365

Gemiddelde score

Gebruiksgemak
4,1
Klantenservice
4,2
Functies
4,3
Prijs-kwaliteitverhouding
4,1

Waarschijnlijkheid van aanbeveling

8,0/10

Dynamics 365 heeft een totaalscore van 4,4 van 5 sterren op basis van 5.752 gebruikersreviews op Capterra.

Heb je Dynamics 365 eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (5.752)

Bernard
Bernard
Cloud Applications Consultant
Geverifieerde LinkedIn-gebruiker
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent CRM solution for unique uses

5,0 3 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Dixit
Dixit
Support Engineer in India
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Dynamics 365 : Best Tool For Sales & Finance

5,0 2 maanden geleden Nieuw

Opmerkingen: Dynamics 365 has been a valuable asset for our business. It's helped us streamline our operations, and the customer support team is knowledgeable and responsive.

Pluspunten:

Very useful application to pie chart data and information import via excel and access database.

Minpunten:

Application freezing issue need to add new entry every time if application freezed. Need to improve functionality with new features.

Cátia
ServiceNow Consultor in Portugal
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Comprehensive and Powerful

5,0 3 weken geleden Nieuw

Opmerkingen: Overall, Dynamics 365 provides a powerful, integrated platform for managing business operations and customer relationships. Its deep integration with other Microsoft products enhances productivity, while its customizable features and AI-driven analytics deliver valuable insights for informed decision-making. Once fully implemented, Dynamics 365 proves to be a versatile tool, streamlining workflows, improving collaboration, and offering scalability for growing businesses.

Pluspunten:

All-in-one business solution that integrates CRM and ERP capabilities seamlessly. Excellent scalability, allowing businesses to tailor features to their needs. Its cloud-based system ensures easy access and collaboration across departments.

Minpunten:

The platform can be complex and have a steep learning curve, especially for smaller businesses or teams with limited technical expertise. Customization, while powerful, can be time-consuming and costly if done extensively.

Jessy
Owner in VS
Bouwmaterialen, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Eerder overwogen alternatieven:

The 365 Review

3,0 vorige maand Nieuw

Opmerkingen: Good experience with the software and the team.

Pluspunten:

I liked the interface and usage of the tool, I liked the insights portion of the tool.

Minpunten:

I least like how the tool was compared to the similar products in some cases.

Mark
Mark
Head of Digital in VK
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

D365 transformed our UK non-profit.

5,0 2 maanden geleden

Opmerkingen: Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications.
You need to work at it, but when you do, there's real value.

Pluspunten:

As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

Minpunten:

The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be.

Eva
business process analyst in Estland
Olie en energie, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A powerful tool that is a necessity in many cases for a CRM product

4,0 2 maanden geleden Nieuw

Opmerkingen: A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different

Pluspunten:

Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box.

Minpunten:

High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive.

Andrew
Used Parts Assistant Manager in VK
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A Comprehensive, Scalable, and User-Friendly Business Solution

5,0 2 maanden geleden Nieuw

Opmerkingen: Dynamics 365 has become an essential tool for our business, enabling better decision-making, streamlined operations, and improved customer interactions. Its scalability makes it ideal for growing businesses, and its powerful analytics and automation features are a game-changer. If you're looking for a comprehensive business solution that can grow with your organization, Dynamics 365 is definitely worth considering.

Pluspunten:

Cloud-Based Convenience: Being a cloud-based solution, it offers real-time access to critical data from anywhere. The cloud infrastructure also provides robust security, backups, and updates without much downtime or complexity.

Minpunten:

Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules. However, the return on investment is significant if utilized properly.

Christina
Coordinator in VK
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dynamics products in work environment

4,0 2 maanden geleden Nieuw

Opmerkingen: Overall I am very satisfied with the Dynamics 365 products, they make work life easier, no doubt they are used by many organisations.

Pluspunten:

It provides endless possibilities on working together with colleagues, from MS teams for interaction and chats, to SharePoint for repository purposes, and CRM for marketing and campaigns.

Minpunten:

I would like it if MS teams had more options/functions in working together with colleagues more actively.

Ajay
Recruitment Manager in India
Human Resources, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Powerful and Flexible, but Requires Time and Expertise

4,0 2 maanden geleden Nieuw

Opmerkingen: My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though it's sometimes hindered by a steep learning curve and complex configurations.

Pluspunten:

What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs.

Minpunten:

What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets.

Thomas
Quality Assurance in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overview of Dynamics 365

4,0 2 maanden geleden

Opmerkingen: It is a powerful tool that offers a valuable solution for managing various business process, despite some challenges related to implementation and cost. Due to its friendly user interface and training the learning curve makes users get up speed on how to make use of it.

Pluspunten:

It has several standout features that makes it a good app for business. The features include. Integration and Flexibility, a comprehensive CRM and ERP functionalities, very scalable and great user experience.

Minpunten:

Here some cons about dynamics 365. The cost of implementation and purchase is high. It is complex to implement. High levels of customization to fit customer needs. Depends solely on MS ecosystem for it resources.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

dynamix 365 and and its integrations

5,0 4 weken geleden Nieuw

Opmerkingen: overall experience has been positive because it offers powerful features and excellent integration with Microsoft products,

Pluspunten:

its intergration with microsoft products. Office 365 and power BI all products are avialable.

Minpunten:

it can be complex to navigate for new users.

Julia
Marketing CRM Coordinator in VS
Rechtspraktijk, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

There's Potential

3,0 5 jaar geleden

Opmerkingen: We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pluspunten:

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Minpunten:

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Sandile
Information Technology in Zuid-Afrika
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Microsoft : The Dynamics 365 review

5,0 4 jaar geleden

Opmerkingen: Microsoft Dynamics 265 is on a league of it own.

Pluspunten:

I have utilized this product for more than a half year now and over those months I have seen it develop and improve at an astounding rate. With the presentation of Flow/Power Automate and Canvas Apps the capacities of this business application stack are unrivaled. You are genuinely just restricted by your own creative mind. Microsoft gives extraordinary record the board assets that will help keep you on the bleeding edge. From a value point of view, Dynamics is serious. What you escape the case can't be moved by any contender to be specific, Salesforce. You will spend a fortune to get a similar utility from a Salesforce execution. Salesforce and contenders likewise don't have anything like Azure. Having the entirety of your business application biological system under such an umbrella is staggeringly amazing.

Minpunten:

With the online adaptation, we have run into hardly any issues, however we do sporadically run into moderate execution. This isn't frequently, however when it happens (slow page revives, particularly in the planning instrument) it very well may be agonizing for our clients. Working out the usefulness can be fairly convoluted when planning custom highlights and furthermore following security and jobs adopts a deliberate strategy to check security of information and protection.

Oussama
Oussama
technician in Marokko
Geverifieerde LinkedIn-gebruiker
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

dynamic 365 is in the field pro path o for easy tasks

4,0 4 jaar geleden

Opmerkingen: from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper

Pluspunten:

during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks

Minpunten:

one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365

Jeff
Owner in VS
Werving en selectie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Buyer Beware!!!

1,0 3 jaar geleden

Opmerkingen: Overall not great, but what was most disturbing was discovering that when we made our decision to move to another ATS, we were not given our data in a free back-up file like every other ATS provider does. It was made clear that We Owned the Data, but we had to extract if ourselves. Not having the IT expertise to do so, we needed to contract with Microsoft Partners to get that data for us. The first partner was unsuccessful in getting our data. Ultimately the second partner was successful, but it cost us close to $10,000 to get what should have been provided to us free of charge. We were also required to subscribe for another year to their service so we would have time to have someone get our data, which took close to two months. As a result we were forced to use an ATS system for an additional year beyond what we had hoped. We were also not allowed to escalate our concerns about this process.

Pluspunten:

Integration with Microsoft Outlook for email tracking was decent.

Minpunten:

To numerous to describe here in detail, however one particularly frustrating aspect of data collection was that, when entering notes on a candidate in a job pipeline, that data was not visible from the candidates general record. To see this information, you had to know to look in the candidate's file associated with their activity in a job pipeline.

Elissa
Business Controller in Maleisië
Automotive, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

User Friendly Ms Dynamic 365

4,0 2 jaar geleden

Opmerkingen: In overall, after year of using this software I am happy with this ERP/CRM tools that make my job more fruitful. It is easy to navigate, integrate with all module, upload mass data it is easier ever or even export the data in excel is just one click button.

Pluspunten:

So far this is the easier software I had been used in the past. The latest version is more enhance than the previous version. Further, compare with other ERP product there is no specific code list or criteria you need to remember prior you navigate certain report. It is user friendly and easy to navigate. I had been used for many year to work on analysis for business decision making. Beside, it is easy to customise the report to suit the current change in business environment.

Minpunten:

The cost of implementing is pricey, not suitable for small scall business. The last I check with IT personnel, the minimum requirement is 5 license. But it is good to used if you are medium to big company and it work well for long run as it is easy to used.

Rosalina
Executive Assistant in Filipijnen
Verzekeringen, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Microsoft Dynamics 365 Review: An in-depth examination of the benefits and drawbacks of the cloud-ba

4,0 2 jaar geleden

Opmerkingen: Generally speaking, Microsoft Elements 365 is a strong stage that offers many highlights and capacities. While it may not be the best fit for each business, it tends to be an extraordinary answer for organizations hoping to combine their business processes, further develop efficiency, and scale their tasks. Nonetheless, organizations ought to know about the possible downsides, like the intricacy of the stage, cost, and restricted outsider mixes, prior to settling on a choice.

Pluspunten:

Dynamics 365 contains a comprehensive portfolio of applications, ranging from finance and operations to sales and customer care. This makes it an excellent choice for businesses trying to streamline their operations and boost their overall productivity.Dynamics 365 is extremely adaptable, allowing customers to customise the platform to their own company needs. This facilitates the creation of workflows, the automation of procedures, and the streamlining of operations.Integrates smoothly with other Microsoft products such as Office 365, SharePoint, and Power BI, making it simple to exchange data across platforms and gain a more comprehensive perspective of your organization.Dynamics 365 is a cloud-based solution, which means users may use the platform from any location with an internet connection.

Minpunten:

All intricacy: Elements 365 is a mind boggling stage, and it can require investment to figure out how to utilize its highlights and capacities. This can be a hindrance for private companies or those with restricted IT assets.Cost: Elements 365 can be costly, particularly for organizations that require countless clients or customizations. This can make it a less alluring choice for private ventures or new businesses.Restricted outsider combinations: While Elements 365 coordinates well with other Microsoft applications, it tends to be more difficult to incorporate with outsider programming. This can restrict the stage's handiness for organizations that depend vigorously on different devices.Execution: A few clients dislike slow execution or framework crashes, especially while involving the stage for complex errands. This can be disappointing and problematic for organizations that depend on the stage for their everyday activities.Support: While Microsoft offers help for Elements 365, a few clients disapprove of slow reaction times or pointless care staff. This can make it challenging to get the assist you with requiring when you run into issues with the stage.

Sagar
Manager in Nepal
Animatie, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Review of Dynamics 365

5,0 7 maanden geleden

Opmerkingen: I love this ,i enjoy this which help me for sales, marketing, customer service management,finance.

Pluspunten:

Utilize a user-friendly low-code platform that can be easily tailored to meet our specific requirements, Develop our own application or incorporate third-party apps seamlessly into the platform, connect to company system from any device via a cloud ecosystem

Minpunten:

It would be convenient to eliminate the need for third-party tools like Experlogix and HubSpot, Global search function tends to freeze a lot

Audrey
Audrey
System Administrator in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Being cloud-based, Dynamics 365 has many benefits

4,0 vorig jaar

Opmerkingen: My company has benefited from the intuitive design, easy implementation, flexible configuration, potent customer relationship management features, and thorough analytics provided by this platform. If you're a business owner looking for a flexible and feature-rich platform to advance your company, look no further than Dynamics 365.

Pluspunten:

Dynamics 365 has been a game-changer for me in my role as a manager of social media and internal communications. It has given me the confidence to make data-driven decisions, improve customer connections, and optimize corporate operations.

Minpunten:

So far, I haven't had any issues with the Dynamics 365 software, and I have no reason to expect any, as my employer guarantees regular updates to keep the software running well and prevent shipping delays.

alfredo
alfredo
ventas in Mexico
Geverifieerde LinkedIn-gebruiker
, 51-200 werknemers
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

The simplicity of the tool. It was easy to get used to.Adding SKU in bulk is also dynamic and useful

4,0 7 jaar geleden

Pluspunten:

1296/5000 Like any CRM software, Microsoft Dynamics 365 allows your company to share communications, leads and opportunities to make the most of your team's time and effort. I particularly appreciate the integration with MS Outlook, although the plug-in is still a bit hard and significantly slows down performance. Integration with the complete package of Microsoft products. Level of customization and integration in third-party applications. The variety of different business line modules allows you to be used by many more people / departments than ever before. The integration of LinkedIn has made the collection of Sales Analysis much easier and has accelerated my ability to find references and presentations for new businesses. The integration of Outlook is also simple and easy to use and allows the tracking of all communications within the Sales module with a click of a button. What I like most is that I can track so many things in one place for my clients. I can see all the previous contacts, both by myself and by others. It is a place for all the documents, able to keep track of the completed tasks, the history of the client, etc. Out of the box, the system is ready to go, so if you have never used a CRM before, you can start using it directly. It is very easy to import data using Excel templates generated by Dynamics so that it does not start completely from the beginning. The system is also very easy to customize without the need of any programming knowledge.

Minpunten:

A single contact record can not be associated with more than one company. Many of our clients manage multiple sites, so we have many duplicate contacts. Users often find the system frustrating when it does not work, it can be slow, there are problems with it working on Edge, and there are limits to the available customizations. The connector of Outlook is difficult to use, we have downloaded it with mixed success, sometimes decreasing the perspective at unusable speeds and others that are not reliable to use. Although personalization has come a long way since the first versions, there are still some things that could be useful, such as the possibility of accumulating opportunities from secondary accounts in the main account registry. Opportunity totals can be easily accumulated, but not the actual opportunity list. Licenses are limited to full access or read only, something in between would be useful too. You can not see the exact amount of data stored in your entities. This is a big problem if Dynamics 365 only offers a limited amount of storage in the cloud by CRM. For example, I believe that the first limit of memory beings in the cloud is 10 GB for entry-level CRM users. Like us, we have a lot of integration data and add-ons, which would be very nice to understand the amount of data that. It is not customizable for our commercial use. It is not a product as effective as something built for our commercial needs, like the Megaphone.

Ansuya
Project Manager in Nepal
Kunst en nijverheid, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Review for Dynamics 365

5,0 2 jaar geleden

Opmerkingen: As an individual user, my overall experience with Dynamics 365 has been positive. I have found the software to be powerful and flexible, allowing me to easily customize it to meet the specific needs of my business. The ability to integrate with other Microsoft products, such as Office 365 and Power BI, has been especially useful in streamlining and improving communication and efficiency across different departments. The unified view of customer interactions across different departments has also been a valuable feature, allowing me to gain a more complete understanding of my customers and make more informed decisions.One of the benefits I have realized by using Dynamics 365 is increased visibility and control over my business operations. The software has enabled me to automate many of my business processes, which has saved me time and resources. Additionally, the ability to access and analyze data in real-time has helped me to make more informed and strategic business decisions.The business problems that Dynamics 365 has helped me to solve include lack of communication and visibility across different departments, difficulties in tracking and managing customer interactions, and difficulties in making data-driven decisions. With Dynamics 365, I have been able to improve communication and collaboration across different departments, gain a more complete understanding of my customers, and make more informed decisions based on real-time data.

Pluspunten:

Dynamics 365 is widely regarded as a powerful and flexible software that can be easily customized to meet the specific needs of a wide range of businesses. I like the flexibility and customization options that Dynamics 365 provides. It allows businesses to tailor the software to their specific needs and processes. Additionally, I appreciate the ability to integrate with other Microsoft products such as Office 365 and Power BI, which can streamline and improve communication and efficiency across different departments. The ability to provide a unified view of customer interactions across different departments is also a valuable feature. It allows businesses to have a more complete understanding of their customers and make more informed decisions.

Minpunten:

Additionally, the cost of Dynamics 365 can be high, particularly for businesses that require a large number of users or customizations. However, this complexity and cost can also be seen as an investment in the long-term benefit of having a fully functional and customized system that can provide significant improvement in the efficiency and effectiveness of the business process. It is worth mentioning that Dynamics 365 is a complex and feature-rich software, and some of these areas of improvement can be achieved via customization and integration with other systems, it depends on the use case and the specific requirements of the organization.

junaid
director in VK
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Comprehensive functionality: Dynamics 365

5,0 2 jaar geleden

Opmerkingen: While Dynamics 365 has many strengths, some users have raised concerns about the cost of the platform and the level of support provided by Microsoft. Additionally, because Dynamics 365 is a comprehensive suite of applications, it can be overwhelming for some users to navigate and use all of the available features.Overall, Dynamics 365 is a powerful and versatile platform that can help businesses improve their operations and drive growth. Its comprehensive functionality, ease of use, and integration with other Microsoft products make it a great choice for businesses of all sizes and industries.

Pluspunten:

Comprehensive functionality: Dynamics 365 offers a wide range of modules and applications that can be customized to meet the needs of almost any business. Whether you're looking for CRM, ERP, or a combination of both, Dynamics 365 has you covered.Integration with other Microsoft products: As a Microsoft product, Dynamics 365 integrates seamlessly with other Microsoft products like Office 365 and Power BI, making it easy to share data and insights across your organization.

Minpunten:

User-friendly interface: Dynamics 365 has a modern, intuitive interface that's easy to navigate and use, even for non-technical users. The platform is designed to be customizable, so users can easily tailor it to their specific needs and preferences.Cloud-based deployment: Dynamics 365 is a cloud-based platform, which means that users can access it from anywhere with an internet connection. This also means that updates and maintenance are handled by Microsoft, freeing up IT resources for other tasks.Strong analytics capabilities: Dynamics 365 includes powerful analytics and reporting tools that allow users to analyze data and gain insights into their business operations. This can help drive better decision-making and improve overall business performance.

Lydiah
Lydiah
Financial Advisor in Kenia
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I give Dynamics 365 it dues and acknowledge it as an all inclusive solution for my entire business

5,0 2 jaar geleden

Opmerkingen: My experience with Dynamics 365 has been one worth noting. It is marked with a lot of fulfillment knowing that I've got the best especially CRM tool I can ever get.

Pluspunten:

Sales and Marketing has been on the rise like in the last 3years and many people are opting for it because of the freedom on your time and even you deciding what you will earn at the end of the day as well as leverage over your time. And this is where Dynamics 365 comes in to make your business operations soo seamless as well as maximizing on earnings. It is an absolute answer to businesses. First of all it's user friendly and Incase of any issues in implementation and use,then the customer support team is alert 24/7. Also it's total cost of adoption into your enterprise processes is quite reasonable. It's capabilities are on another level and can be used across all the departments. From finance to make informed decision and accelerate reconciled financial reportings as well as give a clear forecast on the financial trajectory of any business beacause on can view everything from payables,receivables, transaction dimensions,defferals,manage multiple currencies,bank account and assigning automatically audit trails.It is also an efficient CRM tool when integrated with the sales options and is useful to maintain an overview of contacts and their needs ,keep track of sales opportunities which will result to a boost in productivity. I believe if you can get hold of and just efficiently manage the above two department of your enterprise then we can consider it a successful one. But also tomention Dynamics 365 is useful to procurement ,HR,Project Management making it the best fit.

Minpunten:

To be honest i have used Dynamics 365 for over 2years now and I have not experienced any downside at all. It even amazes me on it comprehensive capabilities and the fact that it can be used across multi-department is just soo fulfilling

Gilmer
Gilmer
Marketing Manager in Argentinië
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use and intuitive

5,0 vorig jaar

Opmerkingen: Although there was an important adaptation phase when migrating our processes to this new platform, the benefits obtained far exceeded the investment made. The centralization of business data greatly facilitated my daily work and improved our efficiency. The customization of screens, reports and workflows allowed us to optimize processes according to our line of business. The flexibility and future expansion possibilities of the solution make Dynamics 365 a highly recommended option to centralize and integrate the operations of any company

Pluspunten:

I mainly liked the scalability and customization possibilities that Dynamics 365 offers. Its modules are designed flexibly to adapt to the specific requirements of each client. The centralized administration and the complete control it provides over data and business processes allow me to comprehensively manage all the company's information. Cloud architecture facilitates remote access and collaborative work between teams. Microsoft complete ecosystem of partners provides a wide range of complementary solutions to expand its capabilities

Minpunten:

The aspect that I was least satisfied with is that some traditional CRM functionalities are a bit limited as it is mainly an app platform. The learning curve is also somewhat steep for users without experience in these types of solutions. The costs associated with additional modules and licenses can increase if a full deployment of all its capabilities is required. Maintaining security updates and patches also implies latency until complementary solution providers incorporate them

Layne
Layne
Sr. Territory Account Executive in VS
Geverifieerde LinkedIn-gebruiker
Publiceren, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

It's like Salesforce, except that many third party programs don't integrate with it.

3,0 6 jaar geleden

Pluspunten:

It's fairly easy to navigate and find what you are looking for. It's the CRM we already had and we've built a number of internal integrations with it.

Minpunten:

There are a few really bizarre things about the user interface. 1. The "save" button is at the very bottom, right-hand corner of the screen, where there are literally zero other buttons. It feels like the least intuitive place for something as important as a save button. When I first started using the CRM, it took me almost a week to realize you could actually save something. 2. The sign in process is as clunky as it gets. Every 24 hours, Dynamics signs you out automatically (not a big deal, Salesforce does this too). However, once you are signed out, instead of taking you to a page where you can sign back in, or do anything, it just takes you to a dead page that tells you that you've been signed out and suggests you close all your browser windows to then sign back in. The process is madness, and it hasn't changed. 3. When you are loading the home page, you typically want to search a record, so you start typing something in the search field. Just as the page is about to finish loading, it moves your cursor down to the "What's New" section to post something. The result is that I have a few posts that contain nothing more than partial account names that I was trying to search. The last major hang up is that very few workflow automation tools like Toutapp, Yesware, ect will integrate with Dynamics (mostly because so few of their customers actually use Dynamics). This has prevented us from buying the programs we want to use for our sales team.

Kereem
Accountant in Trinidad en Tobago
Administratie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

365Dynamics review

5,0 vorig jaar

Opmerkingen: Many businesses find value in the comprehensive suite of applications, integration with the Microsoft ecosystem, and scalability it offers. The ability to customize the system to align with unique business needs is also appreciated.

Pluspunten:

Pros:Comprehensive Suite: It is a comprehensive suite of business applications that covers various areas such as sales, customer service, marketing, finance, and operations. This allows businesses to have a centralized system for their core functions.Integration with Microsoft Ecosystem: Dynamics 365 seamlessly integrates with other Microsoft products such as Office 365 and Power Platform, enabling users to leverage familiar tools and enhance productivity.Scalability: The platform is highly scalable, accommodating the needs of both small businesses and large enterprises. It can adapt to evolving business requirements and grow alongside the organization.

Minpunten:

Complex Implementation: Implementing Dynamics 365 can be complex and time-consuming, particularly for organizations with intricate processes or existing legacy systems. It may require significant planning and expertise to ensure a smooth transition.Cost: Dynamics 365 can be costly, especially for businesses requiring multiple modules and advanced functionality. The licensing model and additional customization or consulting fees can contribute to a substantial investment.Learning Curve: The platform's extensive features and capabilities can result in a steep learning curve for users. Training and support may be necessary to maximize productivity and ensure effective utilization of the system.