Over Socialbakers Analytics Plus

Understand your customer personas, create engaging content, optimize performance and know the impact of social media on your business.

Meer informatie over Socialbakers Analytics Plus

Pluspunten:

It is what you want it to be -- you can customise it according to your needs be it simple daily reporting or down to the nitty-gritty of complex reporting. The support team is one of the AWESOMEST.

Minpunten:

Also prime time is missing for twitter and instagram and reach for twitter too.

Beoordelingen van Socialbakers Analytics Plus

Gemiddelde score

Gebruiksgemak
4,2
Klantenservice
4,4
Functies
3,9
Waar voor je geld
3,8

Waarschijnlijkheid van aanbeveling

7,7/10

Socialbakers Analytics Plus heeft een totaalscore van 4.2 van 5 sterren op basis van 36 gebruikersreviews op Capterra.

Socialbakers Analytics Plus alternatieven

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Heb je Socialbakers Analytics Plus eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Ricardo A.
Ricardo A.
Ecommerce Director in Panama
Geverifieerde LinkedIn-gebruiker
Detailhandel, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

If you focus on Analytics, this is the best option you have

5 2 weken geleden Nieuw

Opmerkingen: We had a great experience with Socialbakers, I even miss it, we just had to focus on a tool that helped us to better create and publish the content rather than measuring it.

Pluspunten:

It excels Sproutsocial and Hootsuite in the Analytics department, it is by far the most robust and most features to measure your KPIs

Minpunten:

It lacks on posting schedules or options to get the content out, it focuses more on measuring than helping you create it.

Gabriel O.
Head of Content and Communications in Maleisië
Online media, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Socialbakers is a no frills solution for our company's social media publishing and operations.

4 vorig jaar

Opmerkingen: -Socialbakers is helpful to manage user access to our social media accounts and also plan and manage their outbound posts.
- The overall experience is pleasant however there can be more areas to improve especially on the social analytics area. I am more than happy to help Socialbakers in this area.

Pluspunten:

Socialbakers is a no frills solution for our company's social media publishing and operations.

Minpunten:

-More flexibility can be given to build charts and tables. -Can focus on advocating the label/ tagging feature and to use it to drive all analytics and content management feature. -Duration on information collected can be stored longer for Y-o-Y comparison (i.e. without the need to rebuild). A lot of such information we still rely on CrowdTangle.

Geverifieerde reviewer
Digital Marketing Specialist in Australië
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Base plan used to be awesome: now the least bang for your buck of all providers

3 vorig jaar

Opmerkingen: My experience with socialbakers, when I started with the software nearly 4 years ago was amazing, the functionality was incredible and it delivered value that we were willing to pay for. The way the software has developed over time has been very dissapointing, stripping all of the points of difference out of the package, with a huge price discrepancy making our only other option to switch providers if we want to get even marginally more functionality, rather than being offered a titrated solution.

Pluspunten:

I like the calendar view, and the ease of creating and scheduling content, and the approval workflow.

Minpunten:

Socialbakers massively overstates what is included in the base level plan. When I started with the software the base plan included dashboards, which are a fairly standard inclusion in social software. It is so dissapointing that the inclusions in the base plan have been completely stripped back, and I'm left feeling as though we are massively overpaying for something that we could get from pretty much any other provider. The customer service, since moving out of prauge has been terrible as well, impolite, unhelpful and to be frank a bit condescending on the live chat. In my experience there is more often than not lately, little gremlins in the software, necessitating refreshing the calendar between scheduling every single post, half the time not able to see what is scheduled from the calendar view etc.

Geverifieerde reviewer
Content Coordinator in Brazilië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Higher price than other competitors, but still delivers

4 2 maanden geleden Nieuw

Pluspunten:

A full suite of tools for social media and so, such as scheduling, tons of information about your brand and competitors

Minpunten:

It's pricey. For a local market such as Brazil, Social Bakers charge us in dollars without taking cultural and economical adaptations in the consideration. What happens is that other local competitors, such as Stilingue, delivers almost the same tools for half the price.

Victor L.
Creative Data Manager in Brazilië
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Uma boa ferramenta

4 vorig jaar

Opmerkingen: No geral, a experiência é mais positiva e sinto que poderia utilizar melhor a plataforma e suas funcionalidades, mas acabo explorando pouco.

Pluspunten:

Dashboard modulares com widgets; O jeito fácil e intuitivo de ver os dados; Informações sobre posts e stories do Instagram no content hub; Poder exportar tudo, inclusive os dashboards.

Minpunten:

A métrica de interação por 1k fãs que dá uma visão distorcida; A falta de informação sobre dados de alcance de concorrentes; Acho confuso a parte de roles e permissions, que nem sempre funciona como configuramos; A quantidade de swaps dos planos e os valores altos para contratar mais; O filtro de busca por influenciadores nem sempre funcionam bem.

Maysa C.
Marketing Specialist in Brazilië
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Missing features

4 vorig jaar

Pluspunten:

I like the reports and the many possibilities of date analysis.

Minpunten:

I find it very frustrating that the software does not allow for programming the posts of stories content on instagram. Also, there should be a way to program carousel posts on instagram.

Ksenia B.
Ksenia B.
HR manager in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best Multipurpose Social ROI Tool for the Money

5 4 jaar geleden

Opmerkingen: It helps us monitor the month on month growth of our page and posts, and easily compare these to sector and industry wide competitors.

Pluspunten:

Everything is so clear and easy to find. The charts are so nicely produced they can practically just be exported straight into a client report.

Minpunten:

There can be a LOT of data, and sometimes whats on the dashboard is just a taster, so you have to deep dive. Similarly, sometimes the specific reports don't have what is on the dashboard so you can do a lot of back-and-forth. Also, there are some data sets for which I would love an exact number, but it reports as a 'per 1000 users'

Reactie Socialbakers

3 jaar geleden

Hi Ksenia! Thank you for taking the time to give us your feedback! We're glad to hear you're pleased with the quality of the reports you can produce with Socialbakers and that you're finding our platform useful for monitoring and benchmarking your pages' performance. We're continually working on ways to improve the service we offer our customers, to ensure that the data you get has the fine detail you require. Best, Socialbakers Team

Mariane A.
Analista de Mídias Sociais in Brazilië
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Análise Petlove

4 vorig jaar

Pluspunten:

Eu gosto por ser uma plataforma completa e com fácil usabilidade. Posso criar inúmeras análises com um mesmo gráfico, por exemplo.

Minpunten:

O fato do Community não ter integração com Zendesk, do Analytics não puxar stories que foram repostados pelas marcas e pelas menções estarem no mesmo ambiente que as mensagens recebidas (as menções porderiam estar em uma aba à parte)

Geverifieerde reviewer
Social Media Marketing Specialist in VS
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Social Media Specialist

4 4 maanden geleden

Opmerkingen: Competitor analysis

Pluspunten:

The ability to create so many different reports and customize your dashboard.

Minpunten:

Not a huge fan of the mobile site and would like push notifications for publishing ala Later.com

Geverifieerde reviewer
Kenya Business Lead in Ghana
Geverifieerde LinkedIn-gebruiker
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Exciting Tool for Social Media Marketing

5 3 jaar geleden

Opmerkingen: I was able to improve my performance reaching out to fans on the pages I managed online. The analytics came in handy as it allowed me to assess and redirect my efforts to make the most of the software.

Pluspunten:

What I love most about this tool is the simplicity and how it makes it allows you to track keywords on every social network.

Minpunten:

If there is anything I least like about social bakers it will be the notifications but can't do without them either.

Reactie Socialbakers

3 jaar geleden

Hello! Simple & Smart; We're happy to hear you¿re finding our service Valuable & Useful. Please tell us how you would like to see our notification? We'd love to know your thoughts, we will enhance this essential aspect. Thank you for your review! All the best, Simon

Hans D.
Social Media Coordinator in Nieuw-Zeeland
Telecommunicatie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A BIIIIIIIG KUDOS TO THE TEAM!

5 vorig jaar

Opmerkingen: Socialbakers makes life easier -- it is social media without all the noise.

Pluspunten:

The ease of usage -- simplicity and efficiency combined. It is what you want it to be -- you can customise it according to your needs be it simple daily reporting or down to the nitty-gritty of complex reporting! The support team is one of the AWESOMEST! Superb! They are fast, friendly, and will resolve any issues and answer any questions you have with the platform.

Minpunten:

Nothing too major -- just wanting to add more QoL stuff like notification alerts, etc.

Kaique S.
Coordenador de Data Strategy in Brazilië
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A melhor ferramenta de performance digital!

5 vorig jaar

Pluspunten:

A ferramenta é excelente para analisarmos as métricas nas mídias sociais, ótima também para análise de conteúdos e formatos. Além disso, o SAC 2.0 na ferramenta também é excelente, especialmente na hora de taguear as temáticas. Além disso, é possível obter excelentes visualizações através de suas dashboards. De forma geral, a Socialbakers nos traz excelentes funcionalidades que, nos entregam bastante insights.

Minpunten:

Na aba "influencers" da ferramenta, a ferramenta também deveria considerar influenciadores locais (Brasil) e inclusive, influenciadores menores (com menos de 01 milhão de seguidores no Instagram, por exemplo), pois isso nos ajudaria muito nos próximos mapeamentos de influencers. No que diz as redes sociais, a ferramenta poderia nos entregar mais dados sobre impacto no Twitter, e também, entregar mais dados sobre YouTube, Linkedin e Pinterest. Acredito que na parte de social listening, a ferramenta pode apresentar algumas melhoras, talvez se inspirar em ferramentas como Stilingue e principalmente, Meltwater. Neste sentido, o Socialbakers poderá ser uma ferramenta cada vez mais completa e imbatível!

Jake C.
Community & Engagement Specialist in Australië
Vrije tijd, reizen en toerisme, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Exceptional reporting with superb account management.

4 vorig jaar

Opmerkingen: Being a long-term client (4+ years), Socialbakers is one of our long-standing SaaS relationships, and is testament to the superb account management, addition of new features and overall UI.

Pluspunten:

Socialbakers makes it easy to customise reports from multiple social media channels. With our nuances in reporting required, we often go beyond the user interface and extract raw data in spreadsheets. This is simple and easy to do in Socialbakers.

Minpunten:

The publishing feature, as the API doesn't allow for the extent of features available when scheduling content natively in each platform. This is a limitation from Facebook, however.

Bayarkhuu G.
Communications Manager in Mongolië
Horeca, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Review

4 vorig jaar

Opmerkingen: Satisfied with the product

Pluspunten:

Easy to schedule future posts on the calendar and generate insightful reports to evaluate its performance afterwards.

Minpunten:

It would be great if we can create Facebook event post via Socialbakers. Also, boosting a post directly through the bakers would be great too.

Bruno T.
Coordenador de Marketing in Brazilië
Detailhandel, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good software

5 vorig jaar

Pluspunten:

schedule on facebook and instagram at the same time. but I still need to know more about Socialbakers.

Minpunten:

not schedule instagram stories. but i know the problem is with instagram

Kaylee D.
Editorial Associate in VS
Consumentengoederen, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Analyzing Metrics with Social Bakers

4 3 jaar geleden

Pluspunten:

SocialBakers allows our team to analyze metrics in one platform, rather than multiple. The filtering functionality and ability to pull reports is extremely helpful.

Minpunten:

Reports downloaded from SocialBakers are not the prettiest for sharing across various teams.

Reactie Socialbakers

3 jaar geleden

Kaylee, Josh, your account manager, can help you with your reports and their presentation; please give him a call. The value of being able to analyze and report on all your social profiles in one place is indeed an advantage. Thank you for your review! All the Best, Simon and Josh, Socialbakers Team

Geverifieerde reviewer
social media executive in Maleisië
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great System

5 vorig jaar

Opmerkingen: Easy to use and friendly user.

Pluspunten:

Able to view all of the pages manage at the same time which is very convenient. Easy to assign to different person for different task or inquiry.

Minpunten:

Unable to retract anything that was send

Lydia C.
Social Media Specialist in Taiwan
Computerhardware, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great user experience!

5 vorig jaar

Opmerkingen: I really love the the user interface and how I can filter data or build dashboard with intuitiveness. It's really simple and easy for someone just on-board to learn.

Pluspunten:

We get to build a dashboard not only from scratch with what we want, but also utilize those very useful templates, which are continuously being updated. Now we are also able to connect to data when clicking on the dashboard, and this has been getting positive feedbacks from colleagues too!

Minpunten:

Comparing to other features, Publisher seems to be not as useful as others. When we schedule posts through Socialbakers, our other team can't track the posts through the social media back-end systems. Though scheduling Story on Socialbakers is helpful for teams to view the schedule more comprehensively, but it would be better if we can get rid of our smartphones when scheulding the stories. (we understand that it is due to technical and policy issues of Facebook and Instagram :))

Geverifieerde reviewer
Analista de redes sociales in Peru
Geverifieerde LinkedIn-gebruiker
11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It is a good tool to compare the content and performance of social networks

4 4 jaar geleden

Opmerkingen: The tool allows the measurement of the profiles in own networks and of the competition, this allows to understand the lines of future content and of better performance.

Pluspunten:

What I like most is the visuals of its graphics, in addition to letting you know if the content of the competition has been sponsored

Minpunten:

It is an expensive tool for small and medium enterprises, which hinders the use of it for them.

Reactie Socialbakers

3 jaar geleden

Hello! First of all, thank you for your feedback. We are pleased that your experience with Socialbakers, and specifically Promoted Post Detection, has been a pleasant one. We are committed to providing the very best quality service possible and continually invest in updates and improvements to the platform. Our knowledgeable sales team is always happy to discuss pricing and package option for small and medium enterprises. Best, Socialbakers Team

Yua D.
Online Marketing - Social Media Management in Filipijnen
Detailhandel, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review

5 vorig jaar

Opmerkingen: Im pleased

Pluspunten:

Understanding the performance of both Shopee and competitor

Minpunten:

Hope it could be updated especially in terms of adapting to new platforms - TikTok

Felipe Z.
Gerente de Com. Digital in Brazilië
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excelente produto

5 vorig jaar

Pluspunten:

Fácil de usar, intuitivo, completo e seguro

Minpunten:

Custo alto pro Brasil, não ter versão em português, falta integração com Stories do Instagram.

Aung chan M.
Creative Marketing Manager in Myanmar (Birma)
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Socialbakers is most compatible platform to review our social performance.

5 vorig jaar

Opmerkingen: 1) Solving and tracking social performance. 2) content uploading. 3) weekly and monthly social analysis.

Pluspunten:

1) easy to track cometitor' social performance. 2) Easy to use. 3) Best way to track content performance.

Minpunten:

1) not easy to segment comments and Audience feedback.

Andrey F.
Business Development in Slovenië
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

All-in-one smart social media marketing suite

5 4 jaar geleden

Opmerkingen: Research on competitors social media content.

Pluspunten:

Our favorite Socialbakers feature is analysis of Facebook Profiles when you can see which posts had the most engagements and which results they achieved running a particular social media campaign.

Minpunten:

I don't like that there's a limit for time range. I also wish there were more data points for export and content search tools.

Reactie Socialbakers

3 jaar geleden

Hi Andrey, Thank you so much for taking the time to send us feedback, we appreciate it. We¿re glad to hear that you are finding it useful to track your Facebook campaigns with Socialbakers and keeping up-to-date with your competition! Your dashboards have a time limit as a current overview of your data - but you can always hop over to analytics to deep dive into the data you¿re interested in tracking further back. Just select a platform and page you'd like to look into and adjust the period. Best, Socialbakers

Geverifieerde reviewer
GM, Social Media & Business Development in Indonesië
Geverifieerde LinkedIn-gebruiker
Mediaproductie, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great

5 vorig jaar

Opmerkingen: we can monitor more easily our assets' performances

Pluspunten:

easy to use, clear info, great customer service

Minpunten:

sometimes the data is not instantly up to date.

Kaïs B.
Content creator in Tunesië
Geverifieerde LinkedIn-gebruiker
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great tool

4 3 jaar geleden

Pluspunten:

This software helped me a lot doing my social media monthly reports (especially Facebook & twitter ).

Minpunten:

I couldn't get any report of my facebook groups .

Reactie Socialbakers

3 jaar geleden

Kaïs, hi! If you want custom reports, you can always get in touch with our knowledgeable account managers; they¿ll be happy to help you out with these! Thank you for taking the time to add your thoughts about our service. All the Best, Simon, Socialbakers Team