Reviews filteren (16)
Gladly - You'll be glad you did!
Opmerkingen: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Work in Progress
Opmerkingen: Mostly good.
It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.
Occasional glitches (need to reboot) but that is rare.
From a full-time user perspective:
Gladly is fairly easy to use and is pretty successful at labeling calls. The label system and answer system are helpful as well.
It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics.
Gladly is a game changer for CX teams
Opmerkingen: One word - TERRIFIC
The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view.
I would like to have the ability to edit the Topic on a closed conversation.
Opmerkingen: I like gladly because Its easy to connect with our customers. All the information is in one place
I like that all the information is in once place. Makes my job way easier!
You can't unmerge a customer once accidentally linked or merged
Jillian Gladly review
Opmerkingen: Overall Gladly has been great. Everything in one place is so convenient
Easy to use, intuitive, everything we need is in one place
Some issues with the phone feature glitching and not being able to answer calls
Opmerkingen: It is an amazing program to use for call centers
What I like the most about the software is the quality of the calls
What I like least about this software is when the customer's information is mixed up
Gladly is great
I love the fact it is soooo easy to use Gladly.
Being able to connect the retail location with the customer we are talking with.
Easy to figure out and use
Gladly is intuitive, simple but complex and easy to figure out
It's great. They keep making updates that make it even smoother
Love this software!
Opmerkingen: Overall Gladly has been a great and easy experience.
I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.
My least favorite would be that some emails get sent to the wrong department.
Functional Customer Service Platform
The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.
The search feature produces results in an order that is not chronological so it makes finding previous emails challenging
Essential and Sensible
Opmerkingen: It has been a fantastic tool to keep organized and not overwhelmed with communicating and connecting with customers
I love how Gladly is interwined with the Warby Parker Springfield database and can connect the contact information with ease.
Whenever I copy an order # it doesn't seem to paste on the email or note that I am in the proces of making.
Opmerkingen: I think it is easy to use and very dependable.
It's easy to use and to make phone call with. I also like that you can create templates for emails.
I don't have any complaints, maybe more search options to make it easier to find customers.
Opmerkingen: very pleased with the experience thus far!
Easy to use, very user friendly. Easy to manage the Team
inability to use external signatures in Gladly.
All the bells and whistles and more!
Opmerkingen: Very good!
Very easy to navigate topics, from email to phone, and has not crashed on us like prior software.
It would be great if our Auto replies could be taken out of the emails. It would make it easier to follow the flow of the conversation.
Opmerkingen: very helpful
love customer profiles, makes my job easy!