Gladly reviews

Gladly - You'll be glad you did!

Opmerkingen: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Pluspunten:

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Minpunten:

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

Eye-catching and simple to use tool

Opmerkingen: I find the tool to be extremely helpful in comparison to our previous one, and my experience so far has been satisfying and productive. I've been able to meet my quota and exceed our goal since we began using gladly. This is a highly recommended tool, especially if you are serving consumers through a different channels.

Pluspunten:

I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can attend to the customer's concern right away by simply reading the previous concern without having to go anywhere or click another tab, as long as the email address was added to the tool. Furthermore, my favorite color is green, which is one of the many reasons why I love gladly; the icons and design are eye-catching and simple to read.

Minpunten:

The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash. Additionally, if you open two tabs of this tool, the call will automatically be dropped after ringing twice. Another thing is that you can't add a picture to the task bar, which should be helpful for us since we use it frequently because we assign some tickets to different departments.

Review

Opmerkingen: 6 out of 10

Pluspunten:

Gladly is pretty reliable and easy to use

Minpunten:

The ringtone of calls is horrible. Should be customizable

Gladly as the world's most love and trusted Platform

Opmerkingen: Gladly assists commerce brands, including our company, in transforming customer service in order to increase loyalty by providing excellent customer service experiences through the platform.

Pluspunten:

What I like most about Gladly is it has a single, lifelong conversation across all channels. The user can view the customer's entire conversation history, regardless of channel, in a single view. This gives customers more context, less repetition, faster responses, and a more personal touch.

Minpunten:

Although the user may experience errors when exporting data, Gladly significantly improves the platform's reporting capabilities, making it an even more powerful tool to everyone.

Would not use any other Platform

Opmerkingen: Great! This helps us be more efficient and put our customers first.

Pluspunten:

It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing.

Minpunten:

Not anything I would call out. I have been an Admin for years across two companies and have no complaints.

Very useful and convenient

Opmerkingen: The experience I had with Gladly, is beyond extraordinary. The application is very helpful overall and it made the work easier 10x folds.

Pluspunten:

The feature that I think is the most impactful is how all transcripts can be found for every single member of our company. It integrates all conversations from chat, calls, and emails in one process where it is accessible for the next user that will encounter the member.

Minpunten:

The thing that it needs to improve would be applying the correction that came from Grammarly, so far this is the biggest issue we currently face. Since the correction made by Grammarly will not automatically fix on the chat box of Gladly.

Feedback

Opmerkingen: Overall very good compared to using Zendesk. This is better than Zendesk and makes the reps jobs easier and faster. You are on the right track but if you could fast track into incorporating some great features of Zendesk into your solid product- I think you would get more Zendesk clients

Pluspunten:

Having all members interaction in 1 thread is heaven sent! no need to find previous tickets/conversations of the member which will eat up precious time

Minpunten:

for chat- one cannot tell if the member left the chat already. If this was available then one can send the idle spiels or a follow up email rather than waiting. quickly pasting screenshots in the chat box or SMS box or email rather than just attaching would make your product way better. These 2 features are what I miss the most in Zendesk

The Most User-Friendly Tool

Opmerkingen: So far after our transition from the previous tool,

Pluspunten:

The feature I like the most is the Task. We are able to tag and set due dates on tasks which is really helpful for us to be more efficient. Conversations from different channels from the same user also show in one conversation only. Lesser tickets for us

Minpunten:

The least favorite thing for me is that when the tool is idle it does not auto close or keep open

Gladly - the most innovative software.

Opmerkingen: Improving customer experience, easy navigation, and excellent in keeping customers conversation.

Pluspunten:

Easy to use when finding the reach out or conversation history. Outbound option are in place and is easy to access/use.

Minpunten:

Gladly suddenly refreshes and you lose what you are typing in or want to save.

I just simply love gladly because it makes my work easier and faster

Opmerkingen: Great, it's fast it's easy it's gladly!! My first year as a call center agent and it's been great and a lot of that is because of gladly

Pluspunten:

I can stop saying this! this software makes our job easier, faster and it gives us a chance to be more personal with the customer and make them feel valued and that its a great achievement for our company

Minpunten:

sometimes the info of the customer is a little hard to find but like we use Shopify along with it, this helps us in the research for the order history and more

Work in Progress

Opmerkingen: Mostly good.

Pluspunten:

It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.

Minpunten:

Occasional glitches (need to reboot) but that is rare.

Gladly is a game changer for CX teams

Opmerkingen: One word - TERRIFIC

Pluspunten:

The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view.

Minpunten:

I would like to have the ability to edit the Topic on a closed conversation.

Have customers? You need to be using Gladly!

Opmerkingen: Just perfect, flawless. It's a comfort to know that each day when I log on I have such a reliable program to contact customers with.

Pluspunten:

Seamlessly move between customers, making my workload/shift more efficient. Everything is neatly organized and there's tons of functionality. Great support service.

Minpunten:

There's genuinely no errors with the software. I use it everyday when I work. The program never quits unexpectedly and there's never any scheduled downtime during the workday.

GLADLY REVIEW - The new trend

Pluspunten:

Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.

Minpunten:

The design is not that appealing but I believe Gladly is always looking for ways to better their services.

Essential and Sensible

Opmerkingen: It has been a fantastic tool to keep organized and not overwhelmed with communicating and connecting with customers

Pluspunten:

I love how Gladly is interwined with the Warby Parker Springfield database and can connect the contact information with ease.

Minpunten:

Whenever I copy an order # it doesn't seem to paste on the email or note that I am in the proces of making.

Gladly review

Opmerkingen: I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist customers

Pluspunten:

I love this software because of the many used and quality interactions

Minpunten:

Every once in a while it kicks me out and I have to restart and search for customer I was working with

Gladly is amazing!

Opmerkingen: 10/10 I love using Gladly!

Pluspunten:

I like how current this feels. Most programs feel archaic. This is up to date and feels like "smart" software

Minpunten:

The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel

Great Gladly review

Opmerkingen: very helpful and efficient tool which makes functions effective and timely

Pluspunten:

helps in customer data, search history, various channels on signal thread, transfers & helps in coaching

Minpunten:

to switch for projects, the workforce has to be informed

CXO Anthony

Opmerkingen: My overall experience with this system is fantastic I never to seem to run into any problems since I started using it.

Pluspunten:

How easy it is to navigate through the system and how easily you can connect to customer info and the amount of info the system can hold without glitches.

Minpunten:

I find the system to operate perfectly and for it to be able to pull up info fast.

Good Switch

Pluspunten:

I like how easy it is to access the previous conversation of the member

Minpunten:

I don’t like how it won’t show you or it isn’t clear if the member replied already

Gladly - Innovation at its best

Opmerkingen: I'm very satisfied with the experience with Gladly

Pluspunten:

It's easy to use and user friendly. Not complicated

Minpunten:

Confused with some features but it's easy to operate

We love Gladly!

Opmerkingen: It has been great -- we won't be leaving Gladly EVER.

Pluspunten:

The easy of set up and customer history.

Minpunten:

Not having a CRM personal for the brand.

Gladly, I am so glad to have this tool for my daily job.

Opmerkingen: overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles.

Pluspunten:

to have all my cs data in one place is more than great

Minpunten:

not be able to consolidate the same customer.

Gladly is really useful

Opmerkingen: It has been a really good experience

Pluspunten:

This product is really great as it is our main connection with our customers and helps us reach back to them too.

Minpunten:

There is only one thing I dislike about it and that is the ring tone when ever you get a phone call

Gladly review

Opmerkingen: very pleased with the experience thus far!

Pluspunten:

Easy to use, very user friendly. Easy to manage the Team

Minpunten:

inability to use external signatures in Gladly.