---
description: Ontdek de plus- en minpunten van Zoho CRM en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Zoho CRM - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Lead management software](/directory/30017/lead-management/software) > [Zoho CRM](/software/155928/zoho-crm)

# Zoho CRM

Canonical: https://www.capterra.nl/software/155928/zoho-crm

Pagina: 1 / 280\
Volgende: [Volgende pagina](https://www.capterra.nl/software/155928/zoho-crm?page=2)

> Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer.
> 
> Oordeel: score van **4.3/5** door 6969 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt Zoho CRM?

Zoho CRM is voor iedereen, of het nu een klein bedrijf of een grote onderneming is. Verkoop slimmer, beter en sneller met Zoho CRM.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.3/5** | 6969 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews |
| Functies | 4.3/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Zoho
- **Opgericht**: 1996

## Commerciële context

- **Beginprijs**: US$ 14,00
- **Prijsmodel**:  (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Pools, Portugees, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds
- **Beschikbare landen**: Argentinië, Armenië, Australië, Bahrein, Bangladesh, Belarus, België, Bhutan, Brazilië, Canada, Chili, China, Colombia, Cyprus, Denemarken, Duitsland, Egypte, Estland, Filipijnen, Finland en 42 meer

## Functies

- AI/machine learning
- Aanstellen (van personeel)
- Afsprakenbeheer
- Automatisering van bedrijfsprocessen
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- Beheer van salesactiviteit
- Bijhouden van klantenactiviteit
- Bonusbeheer
- Bonusbeheer
- CRM
- Campagnebeheer
- Chatten/messaging
- Communicatiebeheer
- Contactenbeheer
- Contentbeheer
- Contentbibliotheek
- Documentbeheer
- Donorenbeheer
- E-mailmarketing
- Engagement tracking
- Enquêtes en feedback
- Feedbackbeheer
- For Financial Institutions
- Geautomatiseerde routing
- Gegevensverzameling via meerdere kanalen
- Goal Setting/Tracking
- Interactie bijhouden
- Klanten volgen
- Klantendatabase
- Klantgeschiedenis
- Leads genereren
- Live chatten
- Loyaliteitsprogramma
- Marketingautomatisering
- Opmerkingen/notities
- Predictieve analyse
- Prestatiemeetwaarden
- Rapportage en analyse
- Sales Planning
- Samenwerkingstools
- Slepen en neerzetten
- Sociale promotie
- Taakbeheer
- Toegangsopties/machtigingen
- Verkooprapporten
- Visuele analyse
- Voor de verzekeringsbranche
- Workflowconfiguratie
- Zoeken/filteren

... en 70 meer functies

## Integraties (69 in totaal)

- 2iNova Practice Management Software
- ActiveCampaign
- Avaya Experience Platform
- Bedrock Data
- Box
- Dealfront
- Docusign
- Dropbox Business
- Eventbrite
- GetResponse
- Gmail
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar

... en 54 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Lead management software](https://www.capterra.nl/directory/30017/lead-management/software)

## Gerelateerde categorieën

- [AI-verkoopassistent software](https://www.capterra.nl/directory/34135/ai-sales-assistant/software)
- [CRM-software](https://www.capterra.nl/directory/2/customer-relationship-management/software)
- [CRM-systemen voor banken en verzekeraars](https://www.capterra.nl/directory/30562/financial-crm/software)
- [CRM voor de bouw](https://www.capterra.nl/directory/30657/construction-crm/software)
- [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software)

## Alternatieven

1. [HubSpot CRM](https://www.capterra.nl/software/152373/hubspot-crm) — 4.5/5 (4455 reviews)
2. [Bigin by Zoho CRM](https://www.capterra.nl/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18771 reviews)
4. [Dynamics 365](https://www.capterra.nl/software/157279/dynamics-365) — 4.4/5 (5817 reviews)
5. [EngageBay CRM](https://www.capterra.nl/software/178819/engagebay-marketing) — 4.7/5 (907 reviews)

## Reviews

### "Zoho CRM: Not the best but also not the worst" — 3.0/5

> **Remco** | *11 maart 2025* | Managementconsulting | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: The possibility of customizing it if you have developers in place.
> 
> **Minpunten**: Zoho Deluge makes you quite limited if you dont have much coding experience. Workflows are also not working the way I am used to with Salesforce or HubSpot
> 
> Zoho CRM is good as a CRM system, only when you really want to max out the possiblities, you need developers to make sure you can reach what you want on automated processes.

-----

### "ZOHO is one of the best for Business" — 5.0/5

> **Diana** | *8 oktober 2024* | Marketing en reclame | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Zoho is a very professional platform in my opinion. It makes a few years now that I use this service for my business. I love their email service because I have been able to set it up the way I like for ease of use on a daily basis.
> 
> **Minpunten**: There is indeed something that I don't like which is receiving Spams and ZOHO don't give us the option to block those IPs or email address who send spams.
> 
> My overall experience is good. I love using ZOHO for my business and I trust their services and their customer support who has always been very helpful for the rare times I had to contact them over the years.

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### "Great CRM, it provides all-in-one solutions" — 5.0/5

> **Himaanshu** | *28 december 2024* | Computersoftware | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: I really the sales and marketing automation it enhances the efficiency.
> 
> **Minpunten**: The customer support services need to be little improved and sometimes I notice slight lags.
> 
> Overall, my experience is excellent just needs little improved else it solves most of my business tasks.

-----

### "Great crm for sales" — 5.0/5

> **Geverifieerde reviewer** | *21 januari 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great
> 
> **Minpunten**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm
> 
> Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers

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### "Zoho for CRM\!" — 4.0/5

> **Shenella** | *22 februari 2026* | Vastgoed | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Customizable, easy to use CRM system for contact and workflow management. Automation is great when it comes to emails and tasks which saves time.
> 
> **Minpunten**: Customer support is slow to respond and the intial learning curve is strenuous. The system tends to lag at times.
> 
> Having routine tasks automated and the ability to obtain high level reports on statistics makes for a seamless work day\!

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Pagina: 1 / 280\
Volgende: [Volgende pagina](https://www.capterra.nl/software/155928/zoho-crm?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/155928/zoho-crm)

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