ADP Workforce Now reviews

ADP Work Force Now Review

Opmerkingen: I had a great experience using the software it gives a wholistic view of where your paycheck goes!

Pluspunten:

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Minpunten:

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Easy to Use For All Staff

Opmerkingen: ADP is a great application that allows both admin and users to easily keep track of hours and pay with ease!

Pluspunten:

ADP makes it so simple for staff to access their information related to hours worked and biweekly paystubs. The site shows exact times worked so if there are any missed clock ins or disputes in hours worked, workers can easily identify said issues so they can be rectified immediately. With everything being online, it also removes the unnecessary use of paper to print paystubs and staff immediately receive pay via direct deposit once dispersed!

Minpunten:

My only critique (which isn't even really one) is that the platform can be a bit finicky if/when staff forget their passwords and are unable to log in, as it requires administrative intervening in order to rectify the issue. But that's just a small inconvenience if anything.

Tragic Software & Ineffective Customer Support

Opmerkingen: The overall experience with ADP has been an absolute train wreck, from implementation to current day and I am spending approximately 40 hrs per payroll speaking to customer support and accommodating their broken software as a result of all the malfunctions with their updates. Even though I was told there were multiple requests for higher management to contact me, I have not received a single phone call from anyone at ADP to apologize for misrepresenting what their product can do and costing our company thousands of dollars at this point in unnecessary staff time accommodating their broken systems. It has been one of the most frustrating experiences I have every had to deal with and would warn anyone considering this software to run as far away from is as you can.

Pluspunten:

There is nothing I can say here that is a pro. Everything that we were told ADP Workforce would be capable of is entirely untrue.

Minpunten:

We were told our staff would be able to track time and cost centre through their ADP Workforce App. Employees were able to track their time, but not the cost centre. Because of this, I was having to manually enter timesheet information and cost centres every day for each employee.ADP completed an update and with that update I was unable to access any new cost centre added. They have not been able to resolve this in the 10 weeks since it began which means I am now having to manually enter timesheet information and substitute cost centres and then update our journal entry with the actual costs centres.Another update was completed and now not only can I not see new cost centres in the time sheets, I can no longer export them to excel or print a pdf or even copy them as text off the website.Since the upgrade an number of our employees have not received payment even though they were on the payroll register and our account was debited for the amount. We have also had occurrences of employees only receiving half of their pay even though their pay statement shows otherwise and our account was debited for a different amount. I was instructed to comb through to double check all information even though all information had been entered correctly on our end.Most recently, our payroll date was moved from the Friday the 13th of October to Monday the 16th of October without consent or consultation with our company which resulted in a number of our staff receiving NSF charges.

Great Program to use!

Opmerkingen: Overall, Workforce Now has been a great tool for our company. The Bridge is a great tool if you want to try to problem solve something without reaching out to customer service! You can find almost any topic on The Bridge.

Pluspunten:

I love all the reporting options! I have yet to want a report that I can't find available to me within ADP Workforce Now. I also LOVE the new online chat function! Having to call in for customer service was such a waste of time, as it would take forever on hold before a representative was available but the chat function is AMAZING!!!

Minpunten:

I disliked having to call in to receive customer service help but now they have an online chat function that is extremely helpful!

efficent

Pluspunten:

It is so quick and easy to use. It is excellent at keeping track of time and is easy to navigate on a daily basis.

Minpunten:

nothing that I can think of at the moment

A Lot of Buck for Little Bang

Opmerkingen: To piggyback off the last response, the overall experience was quite poor when it came to the actual resource navigation of the site. As I took this role over managing this system, it became apparent that there was a very limited amount of knowledge as to what information this system even held, let alone how to actually access it. To take it one step further, these types of scenarios became more difficult as if there was a situation that hadn't been encountered before, only the administrator was able to handle that particular issue on behalf of the employee. Multiple times when employees attempted to handle benefit package errors/changes and were unable to make any effect. This said, if it were a personal issue, sometimes employees problems would go unresolved in lieu of having to have someone else handle that problem for them through support.

Pluspunten:

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers. For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Minpunten:

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place. Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

ADP for all of your payroll needs

Opmerkingen: I had a great experience with ADP and would use this again.

Pluspunten:

ADP was easy to use and user friendly. I had little to no training and was able to navigate the site.

Minpunten:

Some of the reports were difficult to use or did not produce the results you would think based on the title of the report.

Great for payroll

Opmerkingen: Great system over all very easy to use.

Pluspunten:

The phone APP is great for employees clocking in and having them in control of there own information.

Minpunten:

The GPS tagging is not always accurate. Takes while for it to relocate its self

Not bad for the price

Opmerkingen: Easy to use and communicate with employees

Pluspunten:

I started my business with this software and the ease of use has been the best thing so far

Minpunten:

I didn't really find anything I disliked about the app at all.

One of the best Payroll/Benefits interfaces for employees

Opmerkingen: It's the best payroll/benefits program I've worked with in my career.

Pluspunten:

Simple and easy interface to take care of benefits and other compensation related inquiries or management. I can easily find anything I'm looking for.

Minpunten:

The interface is aging a bit, but still very functional, so I'm not sure I'd want it to change much for fear of things not working.

ADP

Opmerkingen: After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.

Pluspunten:

ADP has automated several process that used to be manual.

Minpunten:

The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

ADP WorkForceNow disregards the "little guy"

Opmerkingen: One of the worst software experiences I've ever had. We were promised a 2 month implementation, it ended up taking well over a year to get fully set up. We have gone through 10 different account managers on the ADP end and have to restart every time a new one comes into the picture. The software is old and outdated, very complicated to use. Overall, the only reason people flock to ADP is for their "brand name". In terms of ease of use, functionality, and other features that smaller payroll companies offer, ADP WorkForceNow is extremely lacking

Pluspunten:

WorkForceNow does have a ton of features. They're great features if you can figure out how to use them. Don't expect a rep t help you learn if you're a smaller (less than 500 employee) company.

Minpunten:

The platform is extremely old, confusing, and clunky. It looks like a web 1.0 portal and is extremely complicated to use. You basically have to have an employee that dedicates 100% of their time to learning their platform. Customer service is also atrocious unless youre a huge company.

ADP Workforce Now - not just for payroll anymore

Opmerkingen: The need for staff to go to their supervisor to get their PTO balance has been eliminated with the use of the self service portal. the staff feels more empowered to take control of their profiles with any updates they need to make.

Pluspunten:

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

Minpunten:

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

It's come a long way

Opmerkingen: We enjoy having the functionality and time savings it brings to our organization. I look forward to future upgrades to the reporting and performance review features.

Pluspunten:

We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.

Minpunten:

The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.

Easy to Use and Easy to Manage

Pluspunten:

Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP. - Easy to manage my PTO and see balances I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP. Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours. - Notifications ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out. - Everything in one place All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too. I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in. Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.

Minpunten:

- Outdated look I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO. - More details needed I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things - Update takes time When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.

Efficient payroll processing with ADP Workforce Now

Opmerkingen: Overall, ADP Workforce Now is a comprehensive HR management solution that provides reliable and efficient payroll processing, customizable features, and excellent customer support. While it may be challenging for some users to navigate its reporting features and may not be cost-effective for smaller businesses, it is a solid choice for larger companies seeking a comprehensive HR management software.

Pluspunten:

The software provides a wide range of features to manage employee data, benefits, payroll, and compliance.One of the standout features of ADP Workforce Now is its user-friendly interface. The dashboard provides quick access to all relevant information and tasks, making it easy to navigate and complete tasks efficiently. The software is also highly customizable, allowing us to tailor it to our specific needs and preferences.The payroll processing feature is also a major advantage of ADP Workforce Now. It provides accurate and efficient payroll processing, which is essential for any HR management software. The payroll module is comprehensive and includes features like time and attendance tracking, tax filing and compliance, and direct deposit options.Another pro of ADP Workforce Now is its excellent customer support. The support team is knowledgeable and responsive, always providing quick and effective solutions to any issues or questions we have encountered.

Minpunten:

One of the cons of ADP Workforce Now is the complexity of its reporting features. The software provides a range of reporting options, but navigating and creating custom reports can be challenging for users who are not experienced in HR management.Additionally, the cost of ADP Workforce Now can be a bit high for smaller businesses, which may make it less accessible for those with limited budgets.

ADP Workforce Now -- Payroll, but so much more!!!

Opmerkingen: I have used ADP payroll in different companies throughout my Human Resources career. It has gone from a great payroll program to an amazing, easy to use payroll and people management tool that blows the competition away. I cannot imagine running our companies Human Resources Department without it. Over the last year, ADP Workforce Now has updated and improved its entire program. There is online training at your fingertips. Employees can easily manage their individual information by using the many self-service features. The mobile app is easily downloaded from an android or apple phone and allows employees to have access to their payroll information anytime and from almost anywhere. The payroll process is easy to manage and reports are easy to access or create. This allows managers and employees to have accurate information at their fingertips which in turn helps them make decisions based on real-time information. I cannot say enough good things about ADP Workforces Now! Go with the best -- you will be glad you did.

Pluspunten:

The many features if offers. It is easy to use. The support is at your fingertips and if you cannot find the answer, you can pick up the phone and real people are there to help. This is just the beginning of the wonderful software packages amazing features.

Minpunten:

There are so many features built into the software and it is sometimes difficult to know everything that is available. Also, when you add some new features it seems like there is a lot of add on costs. I think it would be best to be able to pick from a variety of package features up front. Maybe spending more time learning the needs of the company upfront and setting up the software to meet those needs upfront would help keep costs lower.

ADP WFN is fantastic!

Opmerkingen: I've been using ADP WFN for just over a year now and I have to say, ADP has come a long way in a relatively short time. From its inception of online payroll processing under Pay eXpert, WFN is light years ahead of its predecessor. Most things are laid out in a logical fashion and are easy to use. The internal design team must have been laboring over the current incarnation and should be commended. It would be nice if there was a middle ground between Simple and Advanced Reporting and I understand there are improvements coming to the Notification Center. The SmartCompliance site is way easier than "the old days" of faxing in notices. There are still a few things that could be improved (like Annum & Reset Year value availability in Reporting for payroll-based accruals) and there are times when the client can definitely tell that the Client Support team is held to quotas and stats (or, maybe I periodically get a rep that isn't as invested in client success) but perseverance pays off & I can always get to a truly dedicated rep with comprehensive knowledge of systems & processes to help me troubleshoot issues. (ADP should really do more to keep those valued reps because they are the heart and soul of the company. Instead, I understand that there's an informal no-rehire policy in place, maybe to get a fresh perspective into the organization, but really the knowledge and wisdom from those years of service take years to develop. Bring back the former reps and ease up on the phone stat review. Do what's right and best for each caller!) The software, though, again, light years from whence it came. Loving the Employee Documents (the bulk upload process could be streamlined by naming convention protocols that automatically select EE's and apply categories.) Looking forward to seeing the new version of Predictive Analytics. One weak spot is performance review/management (surely ADP can acquire a company & incorporate a smooth process for clients.) Another weak spot is the inability to Deductions in Arrears for Managed By Benefits items. As a growing, dynamic company grown through acquisition, ADP WFN has been an invaluable partner in the process of managing our complexity for our employees.

Pluspunten:

Ease of use, logical layout, robust options.

Minpunten:

Still, some client-facing things to be smoothed out.

ADP Workforce Now is so-so for a small business

Opmerkingen: Overall WFN is a pretty complex product, with features that most likely are impactful and necessary for larger companies. However, as a small business user, it seems cumbersome in some instances. But by far my biggest issue using this product is with the ADP Support. I have no dedicated support representative; I'm pretty sure every person working for their support is located in another country, and it generally takes me between one and 8 hours overall to get any type of problem fixed. That is not an exaggeration. And I know to expect that almost every time, the call will get disconnected and I may or may not hear back from that representative. Being 100% unable to rely on their product support to fix our issues can be a huge problem when the error involves payroll which is under a deadline!

Pluspunten:

The interface on the employee profile pages is pretty good. It's like a dashboard for each type of information for each employee (pay profile, employment profile, personal profile, etc.).

Minpunten:

The reporting functionality leaves much to be desired from the user's perspective. I find it very difficult to locate a canned report containing the information I need, and the custom reporting can be difficult to use. We also use this product for PTO tracking, and the users find it difficult to figure out how to see all the details and manage their time off. I am constantly having to explain to them how to use it, when this feature should really be self-explanatory. In addition, administrators are unable to pull or print a calendar showing time off for all employees in a given time period. This seems like information that's crucial from a business perspective, but apparently if we don't pay for the Time & Attendance module, we do not get the full functionality of the PTO system. Disappointing, to say the least. Another big disappointment is figuring out how to use this product to distribute and track company policies that require signatures, print a report with the results, etc. I'm not sure it works at all....I have been unable to figure it out, and therefore gave up on that.

WFN Review

Opmerkingen: I have been expanding the functions within WFN - we added time and attendance this year and plan on using other feature to help us grow and scale our payroll. I find as the complexities of our payroll increases, WFN can handle and grow with us.

Pluspunten:

The flexibility it provides. Depending upon the company's complexities - you can use as little or as much as you need from the system. It integrates with other systems too (Workday, etc) to help automate processes.

Minpunten:

It is a difficult to have multiple payroll runs at the same time. When you are in a public company with stock and regular payroll runs on the same day - the system can do it - but it is not easy to flow between the two payroll runs.

Excellent Product

Opmerkingen: I use the payroll, Time & Attendance and HRB. I have been a client of ADP for 30 years+!! My Mother started with calling in the information to ADP every week! Then I came into the business and we went from manual phone calls to a computerized system. It was called PC Payroll. A great payroll package. Then approx 1 1/4 years ago, we were told that PC Payroll is being discontinued and we made the switch to WFN. We started at Version 2 and we are now, we are at Version 13 - with Version 14 soon to happen. A very happy client.

Pluspunten:

1. I am the admin of the payroll dept. it is my responsibility and i run it weekly. Once I learn how to do the functions, it works very well. 2. Customer support is second to none! Truly excellent! 3. The program does a lot - with many features. Upgrades are starting to be more frequent - which is a good thing. 4. They have support system which is called "The Bridge". all users are connected to it. you can ask a question and it will be answered by another user or even am ADP employee. 5. Wish list: It is very powerful program. There are very many features. Many of them i know and many of them, i don't even know they are there. I wish there was a document available that goes through the whole WFN and lists and describes ALL the features available - whether they are standard or offered only as on option. Just let me know about it!!!

Minpunten:

During the December and beginning of January, the hold time can be very long. i have been on hold for over 45 minutes. i am really hoping that it will be corrected.

ADP Workforce Now Pros and Cons

Opmerkingen: ADP Workforce Now has been a great learning experience. I love how easy it is to reset users log in information from the administration side and how ADP recognizes users based off personal information. This comes in handy when needing to pull historical payroll data.

Pluspunten:

ADP is very easy to use and I love how they have a built in training platform that can train you as you use the system. There are little information bubbles that you can hover over that will give you insights to the features and updates as they are release. ADP is expanding who they will integrate with which is wonderful because you can have several other systems integrated to the payroll system which makes for seamless processes. I really enjoy using ADP Workforce Now, it's very easy to use, pull reports, and run payroll. The system is very intelligent and won't allow you to hire individuals with the same personal information, which is very important for auditing purposes. Overall, great system to use.

Minpunten:

The three cons I have about ADP Workforce Now is the reporting is difficult to use if you don't know what exactly you need when pulling data. The support team is very slow and sometimes too busy to prioritize your issues if you're a smaller organization vs. a larger organization. The last con is that the system is not customizable, so if you need a form or process customized to fit your company's needs, I would suggest a different system that is more customizable.

Our company has been using ADP Workforce Now since 2014. This is an amazing program!

Opmerkingen: Secure, dependable and user friendly payroll processing. A time and attendance system. Reporting functions that allow us to track and report critical information that helps us run a better company. Offsite support and a system that is always rolling out updates and training. This is a great system for the medium to large business. You cannot go wrong with this program.

Pluspunten:

Workforce Now has changed from being a time and attendance and payroll system to a Human Resources tool I cannot do without. I am a one person Human Resources Department and I need a HR system that can streamline and support the many functions I deal with on a daily basis. Workforce Now (WFN) does that and so much more. WFN comes with dozens of preloaded reports that allows me to run employee rosters, payroll reports, attendance reports, cost of labor by hours and earnings. It tracks tax information and General Leader Reports for our accounting department. Employees are able to electronically request time off and get manager approvals emailed to their cell phones or home computers. Managers and supervisors can make notes right in the employees electronic file so there is always a record of items they can use when doing annual reviews or disciplinary action meetings. There is so many options available. Making sure employees get paid properly is critical, but this system and the ADP support team take payroll to a whole new level! ADP has been working diligently to make this system a workhorse in the HR department. The updates keep this system cutting edge, yet user friendly and easy to run. You will not have to worry about having outdated and stale software in a year. There is always something being improved. Just in case something does come up, WFN has a solid support team that you can reach out to for questions and assistance. And they are only a phone call away.

Minpunten:

What do I like least? I only have a couple of issues, and the pro's far outweigh the concerns, but it seems like the support team is very busy on some Monday's and Tuesday's. When you try to call in for support the wait times can be a little long. I have learned to plan ahead and call early. If you want a least like about the software specifically then that is more difficult to answer. I guess I'd say the learning curve can feel a little intimidating when you first start to using WFN. Help is only a phone call away or a quick look up in the integrated help screens.

All your work information in one place

Opmerkingen: ADP is a big player in the payroll, HR and workplace support space. I use their software because my employer uses it. We switched from Trinet, which I admit I prefer, but WorkforceNow will suffice. It is not a bad tool, but I've had better.

Pluspunten:

What I state in the title is pretty much the best part of this software. To have everything at your finger tips is a plus. There is detailed information such as the breakdown of your paycheck with graphs included.

Minpunten:

These are the areas that I liked the least. One caveat: I realize that these points are not necessarily due to the software itself, but with this application it is hard to separate the issues from the software. I did not give the software any less stars due to no. 2 and 4. 1) the discount page under benefits, seems to hang-up often. It came to a point I stopped visiting because of this. 2) issue with benefits in that the providers could not find us as having enrolled. Is this due to the software or human error? Not sure, but the insurer had to be contacted due to the oversight from ADP. 3) the look and interface will not win any awards. It is functional, but could use a "new coat of paint" and better menus. 4) when I inquired with MyLifeAdvisor via email, regarding an issue, it took two days for a response. I realize that is a reasonable time frame, but am spoiled with our previous vendor responding within two hours.

Offers associates access to payroll from anywhere

Opmerkingen: WorkforceNow allows our associates to have access to their payroll information electronically so that they don't have to save their paper paystubs and then try to find them when they need them.

Pluspunten:

I like the fact that our associates have access to their payroll information from anywhere and it's immediate access once the "process" button is pressed.

Minpunten:

There are not enough generic reports for Admins to run. It's also sometimes difficult to find some of the yearly information that we need to give to our Leadership or Associates.