Genea Access Control reviews

Over Genea Access Control

Genea Access Control is a cloud-based access control platform that provides physical security to buildings and enterprises.

Meer informatie over Genea Access Control

Pluspunten:

It is very easy to use and if we have any questions they are always available to assist.

Minpunten:

Unfortunately, cleaning up the custom door groups is a manual process.

Beoordelingen van Genea Access Control

Gemiddelde score

Gebruiksgemak
4,9
Klantenservice
4,7
Functies
4,7
Waar voor je geld
4,6

Waarschijnlijkheid van aanbeveling

9,2/10

Genea Access Control heeft een totaalscore van 4,8 van 5 sterren op basis van 20 gebruikersreviews op Capterra.

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Reviews filteren (20)

Geverifieerde reviewer
IT Manager in VS
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best SaaS Access Control

5,0 2 jaar geleden

Opmerkingen: The Sequr team has been very responsive from the first day of our installation. The product has been maturing and evolving and is even better than when we selected it. We've used it for managing multiple offices in different countries. Very happy using it and would highly recommend it.

Pluspunten:

I like being able to assign different levels of administration to enable receptionists and assistants to generate cards, without granting them full access. My users love being able to use their phones to unlock the doors. Additional, granular level of controlling access are very powerful. The best part is that it's a cloud-based controller. Software updates are rolled out without any action on our part.

Minpunten:

Initially, we couldn't assign multiple door groups to individuals, forcing us to create multiple custom door groups based on specific needs. Fortunately, an upgrade to the software resolved this issue. Unfortunately, cleaning up the custom door groups is a manual process.

Reactie Genea

2 jaar geleden

Thank you for your response and we are glad you love our product.

Jordan T.
Senior Manager of IT in VS
Marketing en reclame, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great SaaS Management Tool for

5,0 2 jaar geleden

Opmerkingen: Excellent. I've been happy to see how this product has grown with Klaviyo. It is very feature rich compared to the other we have used in the past. One of my favorite features

Pluspunten:

Easy to use interface, ties nicely to GSuite environments as well as now our Okta environment. Has a seamless integration with Meraki cameras to be able to track door access. Very easy integration to other Cloud based applications like Slack, Meraki, Okta, GSuite, etc.

Minpunten:

Would like to see further integrations directly with other tools for card collection and input (for example Workday or GSuite on this front). The team though is very responsive if you ask for integration and agile enough to consider adding features to the roadmap.

Reactie Genea

2 jaar geleden

Thank you for taking the time to write the Capterra review. We truly appreciate it! Your feedback with regards to additional integrations and card collection and imputs has been noted. We do currently have integrations with Papercut and various GSuite enhancements on our list, but if you have any further requests or details you want to share, definitely send them our way.

Monica M.
Property Admin in VS
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Product

5,0 8 maanden geleden

Opmerkingen: People are great friendly and helpful

Pluspunten:

Reports are easily accessible and easy to download.

Minpunten:

Sometimes I can't find what I am looking for

Reactie Genea

7 maanden geleden

Thank you Monica for your kind words and taking the time to write a product review.

Carolina V.
IT manager in VS
Informatietechnologie en -diensten, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy and secure tool

5,0 7 maanden geleden

Opmerkingen: The overall experience is great. The Genea team from sales to support has always been on top of things, providing quick solutions.

Pluspunten:

Genea is really use to use and you can manage all you access door remotely. The UI is very simple and you can also use the app to have full control.

Minpunten:

Some times I have difficulty with the quick shake to open feature. It works in some access points but not in others.

Reactie Genea

7 maanden geleden

Thank you so much for taking the time to review Genea's access control solution. We are always looking to improve the customer expereince and will continue to do so.

Geverifieerde reviewer
IT Systems Project Manager in Israël
Geverifieerde LinkedIn-gebruiker
Internet, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Very promising product and service for easy-to-use, highly recommended.

5,0 2 jaar geleden

Opmerkingen: I highly recommend this product! Easy to use, install and configure.
If you are looking for a global access management solution that includes integrations with OKTA, Cisco Meraki security cameras, and one global management portal, look no further.

Pluspunten:

How easy is it to configure Sequr with door access hardware. The management interface design is very understandable and easy to navigate. One more thing to like most is the easy way to connect the various branches with each other through the Sequr Infrastructure using centralized management and especially Sequr integration with OKTA and Cisco Meraki security cameras. Last but not least, The support team is extremely knowledgeable and ready to help 24x7!

Minpunten:

Not found anything yet - if I have to be really picky, I would suggest Sequr have more management options for HiD controllers and eliminate the need for local configurations.

Reactie Genea

2 jaar geleden

Thank you so much for taking the time to leave us a review :) So glad to hear you have had a positive user experience with not only the software, but also our customer support team!

Nick W.
Head of IT in VK
Computergames, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Using Sequr..

4,0 2 jaar geleden

Opmerkingen: They're very responsive, it's easy to ask for new features and get answers on when air how long it might be, and they are doing a lot with a small team.

Pluspunten:

We really like the integrations with Gsuite, and be able to have users set up immediately, also we really like the visitor functionality, it has most everything we needed for a signing app for visitors.

Minpunten:

We'd really really like a bit more flexibility in the rules for importing users from directories, it would be nice if we had NOT or ELSE conditions, we'd be able to set things up really well, and with a lot less preparatory work.

Reactie Genea

2 jaar geleden

Thank you for providing a Capterra review for us. We truly appreciate it! Your feedback with regards to further directory integration has been noted. We do currently have this enhancement request on our radar. We'll let you know when something like this might be available.

Marat A.
IT Systems Specialist in Israël
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Very satisfied, Perfect tool!!!

5,0 2 jaar geleden

Opmerkingen: Experience is very positive at all, it is really not usual that everything is perfect, but this is the case. Great, Professional and kind Support! Kind service! Really great team they have!!! Will work with them always!

Pluspunten:

All options you may think about in this kind of platform you have here in Sequr. Open API for all integrations. Native use, easy and nice

Minpunten:

Easy to use, each simple office administrator can use it easily.

Reactie Genea

2 jaar geleden

Thank you Marat for taking the time to write a review. We are so glad you love our technology and service and we value you as a customer.

Stas B.
Head of IT in VS
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Wonderful Product

5,0 2 jaar geleden

Opmerkingen: From the first installation to the overall use for the past 1.5 years, I love this product. It is easy, fast and has great support.

Pluspunten:

I loved that this product is updated regularly and the team that supports it is stellar.

Minpunten:

The always on feature on bluetooth does like to drain the phone battery.

Reactie Genea

2 jaar geleden

Thank you for taking the time to review us in Capterra. We truly appreciate it! Your feedback with regards to the mobile app permissions and how they affect phone battery life has been noted. We're always working to improve app performance and functionality. We've actually got some exciting new app features that will be released in the very near future that we think you're going to love!

Jose B.
Network Engineer in VS
Nutsbedrijven, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Genea at Sunrun

5,0 7 maanden geleden

Opmerkingen: Overall the system is simple and easy to manage. We are very happy with our selection.

Pluspunten:

we love the integration with Meraki Cameras

Minpunten:

i do not like that I cannot manage my own card formats. when we started transitioning to Genea we had a lot of different card formats across the country. it would have been really nice to decode and add the card formats so we would not have to re-deploy thousands of cards

Kim B.
Workplace & Employee Experience Specialist in Nederland
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Genea

4,0 8 maanden geleden

Opmerkingen: I like how smooth the app runs and how easy it is to register. The admin functionalities are good too, but I would love some more analytics.

Pluspunten:

I love how simple it is, easy to use. There is no room for confusion when registering for access.

Minpunten:

Missing features such as being able to register earlier than on the day of arrival, etc.

Zach R.
Regional Account Director in VS
Vastgoed, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Simple and Reliable

5,0 2 jaar geleden

Opmerkingen: Incredible. Any product that makes things simple is a good product and Sequr does exactly that.

Pluspunten:

The simplicity of it. I don't have to use a keycard to enter the office anymore which is so easy because I don't have to worry about always bringing my keycard to work. I can easily enter the office through my phone.

Minpunten:

I honestly can't think of one because I've never once had a problem.

Reactie Genea

2 jaar geleden

Hi Zach, Thank you so much for taking the time to write a product review for us. We are so glad you are happy with our product.

Chris L.
Security technology lead in Canada
Computer- en netwerkbeveiliging, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Shopify feedback

4,0 8 maanden geleden

Opmerkingen: Good. The team is extremely knowledgeable and supports our team well when it comes to technology. We could use more support with our deployments, currently, we are deploying multiple locations. It is obvious the Genea project management team is stretched thin

Pluspunten:

Ease of use, ease of credential deployment, and ease of system management.

Minpunten:

Less control on the back end. Seems we need to rely on Genea to make Mercury required changed for us.

Andrew R.
CTO in VS
Machinebouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

BEst of Breed software

5,0 8 maanden geleden

Pluspunten:

This software is super easy to use and set up and works with industry leading hardware. During Covid we were able to integrate with our employee health screening to limit access to the building.

Minpunten:

I have yet to find any issue with the software

Jeremy A.
Tenant Service Coordinator in VS
Vastgoed, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Awesome Service

5,0 8 maanden geleden

Pluspunten:

It is very easy to use and if we have any questions they are always available to assist.

Minpunten:

I don't have anything about this software that I don't like

Reactie Genea

7 maanden geleden

Thank you Jeremy for your feedback. We are glad you are happy with our access control solution.

Andy H.
Director, IT Ops in VS
Computersoftware, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A well implemented product and solid support staff

5,0 2 jaar geleden

Pluspunten:

This product makes physical access very easy to implement across the globe.

Minpunten:

We have yet to find anything. This team has been great.

Reactie Genea

2 jaar geleden

Thank you for taking the time to write us a review! We are so happy to hear that you are enjoying our product!

John J.
Senior Chief Engineer in VS
Commercieel vastgoed, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

3121 Michelson

5,0 8 maanden geleden

Opmerkingen: So wo are very impressed with the software and will be expanding to all buildings

Pluspunten:

We love the Ease of access other than that

Minpunten:

Connectivity at times is slow and the access control does not seem to work unless the phone is open

James R.
Building Engineer in VS
Commercieel vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Pleased with Product

5,0 8 maanden geleden

Opmerkingen: Easy to use and deal with

Pluspunten:

Ease of Use not hard to scroll through and find this you need to work with

Minpunten:

Nothing Really its a very easy product to deal with

Jordan R.
CEO in VS
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Simple and convenient

5,0 2 jaar geleden

Opmerkingen: Good company to partner w/ on these access control needs.

Pluspunten:

Very easy to use. Works w/ phone well, and hasn't given me any trouble.

Minpunten:

Haven't run into anything yet that is a negative.

Reactie Genea

2 jaar geleden

Thank you so much for taking the time to leave us a review! So happy to hear you are enjoying our product and find it easy to use!

Matan M.
Operation specialist in VS
Programmaontwikkeling, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great solution

5,0 8 maanden geleden

Pluspunten:

It’s easy to use, and we control all access to the company. And the access control app

Minpunten:

Nothing really to be honest. For now it’s all good

Geverifieerde reviewer
Palliative Care Physician in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Use your smartphone to access doors in your building

5,0 4 jaar geleden

Pluspunten:

It offers a great solution if you forget your keycard. It offers cloud based key access using your smartphone.

Minpunten:

Sometimes it can be glitchy, does not work 100% all the time. The app is pretty simple and could offer more features and capabilities.

Reactie Genea

2 jaar geleden

Thank you for your review.