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Over Fergus

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Meer informatie over Fergus

Pluspunten:

User interface is very easy for the staff to use, mobile app is very usable to for the field staff. It's really basic but does exactly what we need.

Minpunten:

I have a limited function to use under my log in.

Beoordelingen van Fergus

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,6
Functies
4,3
Prijs-kwaliteitverhouding
4,5

Waarschijnlijkheid van aanbeveling

9,5/10

Fergus heeft een totaalscore van 4,6 van 5 sterren op basis van 154 gebruikersreviews op Capterra.

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Reviews filteren (154)

Wayne
Wayne
Managing Director in Australië
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

We have been using Fergus for almost 12 months now and are very happy with the program.

5,0 6 jaar geleden

Opmerkingen: The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users.
The other great feature of the software is being able to store job specific data like photos that are easily accessable

Pluspunten:

We went from a single person operation to 4 people on the road and one office based team member. The old program we were using didn't have enough quite do every thing we wanted and was quite clunky on site. The way in which Fergus flows and easily displays information regarding jobs means there is no confusion on site and when used correctly office staff can collate the data to create invoices easily, meaning we can get invoices out faster and hopefully paid faster. Now with the additional benefit of Fergus offering our customers credit card payment, we have found even less reason for customer not to pay. The schedulling calander on Fergus gives us the best forsite we have ever had to see potential lead times and alsogives us a better look at keeping things ahead of jobs wth regards to ordering materials and organising other important parts to any given job. Our guys on site love it as it is super simple to use for them and realistically cuts down there paperwork too. Time sheets created off all there job data is done automatically meaning the office is not trying to get times off them each week to do payroll. In general Fergus has made our business run smoother and less things get forgotten about, missed or overlooked.

Minpunten:

The biggest thing that we find as a downfall would only be it is not that simple to see what price you have sold a product for previously. (Well not that we are aware of). In saying that Fergus seem to be very dedicated to listening to what their customers want and make updates regularly, I''m sure that it will only be a matter of time until they create a tool to help with this.

Bob
Owner/director/boss in Australië
Nutsbedrijven, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Who let the Dog out

5,0 4 jaar geleden

Opmerkingen: We could not organize our business day to day without Fergus

Pluspunten:

Great technical back up in layman's terms and we feel that we are being listened to. Your people who answer questions do a great job. I also like the information in "Notifications" about any problems that Fergus may be experiencing.

Minpunten:

There is a lot of information and procedures that are a bit daunting at the start

Samuel
UK Account Manager and Product Trainer in Iran
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp
1,0 6 jaar geleden
Jonathan
Jonathan
Member Board Of Directors in Nieuw-Zeeland
Geverifieerde LinkedIn-gebruiker
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Fergus, why wouldn't you?

5,0 5 jaar geleden

Pluspunten:

Fergus software is easy to use and integrates exceptionally well with Xero accounting software. It doesn't matter where I am in the world I can have immediate access, and with one look can see from start to finish how my business is progressing to ensure great cash flow. Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients. An exceptionally good tool.

Minpunten:

whats not to like? how many companies can you call up and if its practical, and helpful to all users, will alter their software to suit

Sheryl
Sheryl
Job Co-Ordinator in Nieuw-Zeeland
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

By far the best job tracking software on the market today

5,0 6 jaar geleden

Opmerkingen: All field staff have access to all the information required to do their job, Creditor invoices are not missed off being charged as all invoices are imported directly to job and then with a push of a button directly write to your accounting software.

Pluspunten:

Easy to use, dashboard easy to navigate, able to manage job status at a glance, easy assigning of jobs to plumbers, able to export to payroll system, import Creditor invoices directly to job, easy importing of price book catalogues, able to access from anywhere as cloud based, quoting in seconds, and so much more.

Minpunten:

Nothing to report - This software does not have any "Cons" to report back on, everything about Fergus is user friendly and yet Fergus are continually updating the system in an effort to make even more user friendly.

Rynhardt Ray
Rynhardt Ray
Director in Nieuw-Zeeland
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

good, easy and reliable.

5,0 6 jaar geleden

Opmerkingen: easy way to do invoices and keep track of jobs.

Pluspunten:

The fact that it interlinks with your suppliers, and that the app shows you your tracking, that's good for invoicing and making sure the right times get added.

Minpunten:

not any cons but adjustment or improvements, that can be made, on the maps if it can show you all your clients , and on the invoices if it could show that its been paid or voided or so would be nice.

Reactie Fergus Software

6 jaar geleden

Thanks for the review Rynhardt! We are always improving the system so if you have any specifics you can feedback to our team we would love to here it at [email protected].

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Fergus is our favourite employee

5,0 6 jaar geleden

Opmerkingen: We have more time to do billable work and the peace of mind to know we haven't missed on charging for materials or time.

Pluspunten:

The automation with accounting services, employees and trade suppliers so we never miss charging on materials or hours.

Minpunten:

Some fiddly bits like trying to change margins on materials in invoicing ; I also have trouble going 'back' a screen or move if i make a mistake.

Brandon
Brandon
Owner in VS
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Fergus has met my needs and exceeded my expectations!

5,0 6 jaar geleden

Opmerkingen: The biggest benefit I get from Fergus is the abililty to have all of my information in a central location, plus it integrates with Xero so I no longer have to do double entry!

Pluspunten:

Its a true all in one service management software. The program is user friendly and has the best configuration Ive used so far. The price point is perfect. The apps for iOS and Android are seamless with the browser.

Minpunten:

I would like the ability to upload different certifications. The standard is for electrical services. Please add support for FireFox and Microsoft Edge.

Dave
Director in Nieuw-Zeeland
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Trade software

5,0 5 jaar geleden

Opmerkingen: Awesome on the go software for keeping track of materials and expenses on multiple jobs. Being able to invoice quickly and change any margins in the field. This increases cash flow and reduces time waiting for invoices to be paid!

Pluspunten:

Easy of use. Multi platform. Invoicing in the field!

Minpunten:

Reconciling paid invoices manually. Add on costs on top of the professional plan

Timothy
Timothy
Owner Operator in Australië
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excellent App, phenomenal all round,

5,0 6 jaar geleden

Pluspunten:

Ease of use, customisable, extensive features, customer support, price. No downtime, local and fast support, able to run my business off an iPhone and iPad. Integrates with Xero brilliantly, no need to manually transfer files over.

Minpunten:

After using this app for almost a year I am yet to find a con, I have used similar programs in the past which are much larger and more expensive but don't have the Features that Fergus has. Brillant App.

Posie
Office Manager in Nieuw-Zeeland
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

User friendly and good support

4,0 5 jaar geleden

Opmerkingen: As mentioned, our previous software didn't allow us to do variations within one job, which then skewed our reporting and made invoicing a nightmare. With Fergus this is no longer an issue, freeing up more time to spend building our business.
Support was another of our big issues. The team at Fergus are friendly, helpful and available. We have been made to feel valued as a customer.
If you are looking at changing providers, at least give Fergus a call to see if they fit your business. We are glad we did!

Pluspunten:

Fergus is a User friendly software. Right from the start, from importing & transferring existing data, through to the day to day use. The initial training was great - targeting each area we needed assistance with, to ensure we get the most out of the system. The ongoing support is good with a useful help button directing us to documentation, as well as the helpdesk team and one-on-one with our CS Manager, when needed. Really friendly and approachable team. Working within a Job is easy through the app or online . We enjoy the flexibility with quoting and invoicing - being able to present these in various formats for individual customers. The Status Board is useful as this gives an overall view of where all jobs are at. It's then easy to drill down into these for a deeper look. Being able to do variations within a job has been invaluable to us - our previous software didn't allow this.

Minpunten:

Fergus are pro-active in continuing to develop their software, and we appreciate that not every single thing we would like is available, but they do listen and send our requests through to their development team. One small thing is being able to charge out 'unpaid' time on a job, within timesheeting. We can work around this, but it's a bit clunky for us. It would be good to have a quicker turnaround on the online support at times. However, after mentioning this, we have experienced a good improvement.

Louise
Accounts Manager in Australië
Nutsbedrijven, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Fergus works for us

4,0 7 jaar geleden

Opmerkingen: We are a busy plumbing and gas fitting business and we find Fergus a great asset to the business. It makes all the day-to-day tasks such as booking jobs, logging time entries, tracking supplier documents, communicating with the team while they are at worksites, tracking customer details, checking past histories for jobs and clients and invoicing, nice and easy. It communicates well with Xero to make bank reconciliation and paying supplier accounts really efficient. If i have had any issues, the Fergus & Xero support has always sorted things out quickly. The main areas where I see the program could improve is some fine-tuning of the recurring jobs feature and it would be really handy to have an "undo" button to remove your last step if you make an error while working.

Pluspunten:

It's easy to use and track everything you have done. The functionality for importing supplier documents and attaching files and photos to jobs is great.

Minpunten:

I would like an undo button for when you make a little error on an invoice and don't want to have to go back and start the whole thing again.

Reactie Fergus Software

7 jaar geleden

Great to hear that Fergus works well for your team. We've taken your feedback on the undo button and put this into our pipeline.

tom
Owner operator in Nieuw-Zeeland
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

builders review

5,0 5 jaar geleden

Pluspunten:

the ease for my employees to use with time sheets and seeing what jobs they are allocated too. invoicing structure to jobs makes life easy.

Minpunten:

I have a lot of builders using fergus to run there businesses, and all really enjoy it. the one thing we would all really like to have on fergus is Gantt chart system for us to run our jobs in. doesnt have to be to technical to start with but it would really benefit us in programming our jobs and passing onto clients. Id love you guys to have one as i currently have to pay for it through another company and it gets rather annoying and confusing.

Aaron
electrician in Nieuw-Zeeland
Fabricage van elektrische/elektronische producten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

great business software

5,0 4 jaar geleden

Opmerkingen: this is my total business set up everything runs through fergus also helps that its not stuck to the computer as i had mine crash just loaded up on another computer and carried on business as usual

Pluspunten:

easy to use and great for customization

Minpunten:

cost !!! when i first started using the software it was free for businesses with 1 employee

Reactie Fergus Software

4 jaar geleden

Thanks for the review Aaron! Glad to hear it's working well for you. Regarding the price, we would say (and most of our customers would agree) the return on investment is definitely healthy!

Colin
Director in Nieuw-Zeeland
Fabricage van elektrische/elektronische producten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

great to use. you can access your jobs from anywhere even out of the office

4,0 6 jaar geleden

Opmerkingen: Our business is now more organised and we are able to allocate different areas of the job process to different staff members as their job function requires eg quoting, doing the job, invoicing, etc.
lt cut right back on paper work and the hours entering supplier invoices into the correct jobs -now done automatically.

Pluspunten:

The access to all the job files even when out of the office using a tablet. The pictorial view of all your jobs and at what stages they are at. The ease of importing your supplier invoices directly into a job. The help support is good and reasonably quick.

Minpunten:

importing materials into an invoice when extra materials are added after the invoice is started, you have to re-import the whole lot again. On the schedule calendar there is no ability to indicate if a job time that is scheduled if it is fixed or floating.

todd
Owner in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

best out there by far

5,0 6 jaar geleden

Pluspunten:

job costing, ease of crm, estimating, notes and history which recently helped me win a case in court for a customer refusing to pay based on lies. Not a problem with this software, every little detail is tracked.

Minpunten:

no ability to set budgets for site visits or tasks. They set an auto budget based on how you built the estimate however that does little for me at all. I dont have the ability to change, assign or track the budget other than using a spreadsheet and manually inputting them. They have all the data right there it seems silly I have to do this and it would be a Huge Benefit.

Caleb
Electrician in Nieuw-Zeeland
Bouw, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great product

5,0 4 jaar geleden

Pluspunten:

Easy to use. Great for keeping track of jobs. Easy to invoice.

Minpunten:

Would like to have more of a stock management section to the software.

Reactie Fergus Software

4 jaar geleden

Thanks for the review Caleb! I've noted a feature request for stock management.

Howard
Mangager in Nieuw-Zeeland
Nutsbedrijven, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very easy to use once it was set up. Anything new you need time to learn.

4,0 6 jaar geleden

Opmerkingen: Saved the planet of paper. Increased profitability

Pluspunten:

No paperwork. Photos able to be attached to jobs. Fergus talks to xero and merchants. Good calendar system.

Minpunten:

No stock file. Photos are no longer able to be enlarged on phone. Notes on quotes cannot tag a persons name at the end of the list. Cannot pick out a supplier to look up a stock item like we can on the desk top

Steven
director/worker in Nieuw-Zeeland
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

life Changing

5,0 6 jaar geleden

Pluspunten:

keeps all the jobs in order and helps give me an overall picture of how the job is going with a click of the button

Minpunten:

The time sheet user can't search for created jobs if not assigned or add photos (not sure if that is a setting issue) . Feels like they are very limited but yet a full user is too much for their position level.

Hayden
Plumber/Director in Nieuw-Zeeland
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Fantastic, easy to use trade software

5,0 6 jaar geleden

Pluspunten:

This system is user friendly and makes light work of all the paperwork required to keep a trade business running. It is packed full of features which help keep operations streamlined.

Minpunten:

As a total trade management software the only feature that we feel is missing is stock management.

Cameron
Director in VK
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Life changing

5,0 5 jaar geleden

Opmerkingen: Best job management software I have seen

Pluspunten:

Import invoices and allocate to jobs a and send to accounting software worth the money alone. Price lists imported

Minpunten:

No uk suppliers offer an API gateway No uk gas certificates built in No phone support available Only video training

Mark
Manager in Australië
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent Value, Versatility and Reporting Ability

5,0 4 jaar geleden

Opmerkingen: Financial and operational hour tracking from weekly to monthly financial reports. Provides the capability to break down profit and loss statements in detail that gives you the ability to improve in areas

Pluspunten:

Very user friendly and ability to provide accurate progress reporting on multiple projects.

Minpunten:

Its excellenet from my perspective with no complaints

Casey
Administrator in Nieuw-Zeeland
Machine- en installatiebouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excellent job and invoice manegement system

5,0 5 jaar geleden

Opmerkingen: overall very usefull for job management

Pluspunten:

The dashboard. The ability to see how many jobs are we are committed to, what stages these jobs are at, what needs invocing, whats been invoiced and whats overdue. excellent to know whats going on in one glimpse.

Minpunten:

no map function. would be great see where our site address that are loaded into Fergus on one map this could increase efficiency of our servicing and we can service more clients in the same area. Also would be good to have a report that pulls a list of all archived jobs.

Ross
Director in Nieuw-Zeeland
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Fergus Review

4,0 5 jaar geleden

Opmerkingen: Love the job management

Pluspunten:

The Calendar, ease to do and invoice and love how easy to import invoices, photos,plans

Minpunten:

The Cost has gone up since I started using it. Certificates should be free

Steve
Commercial Manager in Australië
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overall experience has been great, has made our company a lot more efficient and transparent

5,0 6 jaar geleden

Pluspunten:

Reporting and the ease to use it. Its transparencies and accountability has help us become a better company and manage our jobs at a higher level. The amounts of updates done to further improve the software is impressive.

Minpunten:

At the moment when generating from quote in purchase orders it generates upside down which is annoying.