Over Freshsales

Freshsales is een volwaardige online CRM, gemaakt voor snelle verkoopteams, boordevol functies zoals een ingebouwde telefoon en geïntegreerde e-mail.

Meer informatie over Freshsales

Pluspunten:

It's open API allowed us to develop some really cool things. Such as event tracking from our website that is attached to a users FreshSales profile.

Minpunten:

We have customers all over the globe and it can sometimes be bothersome to find the customers time zone or simply address to ship their orders.

Beoordelingen van Freshsales

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,5
Functies
4,4
Waar voor je geld
4,5

Waarschijnlijkheid van aanbeveling

8,7/10

Freshsales heeft een totaalscore van 4,6 van 5 sterren op basis van 549 gebruikersreviews op Capterra.

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Reviews filteren (549)

Jose J
Jose J
CTO in VS
Geverifieerde LinkedIn-gebruiker
Marktonderzoek, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great CRM Platform for Startups and Growing Businesses

5,0 3 weken geleden Nieuw

Opmerkingen: Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline.

Pluspunten:

When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform.

Minpunten:

The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales.

Overwogen alternatieven: Zoho CRM

Redenen om voor Freshsales te kiezen: Bitrix24 interface was overwhelming for our team.

Overgestapt van: Bitrix24

Gregor
Marketing Manager in Slovenië
Machinebouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Freshsales suite fulfills our needs

5,0 2 maanden geleden Nieuw

Opmerkingen: Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow.

Pluspunten:

This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS...

Minpunten:

I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions. Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent.

Overwogen alternatieven: HubSpot CRM

Redenen om over te stappen op Freshsales: We were using Freshsales for 2 years now. We searched for alternatives, but we saw that Freshsales serves all our needs.

Adam
Business Development Manager in VK
Computerhardware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Missing things rivals do well

3,0 2 maanden geleden Nieuw

Opmerkingen: Not great. Customer service is excellent, though!
Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales.

Pluspunten:

What it has is pretty easy to use, and finally with the addition of timeline view, getting different views is good. Creating reports is not easy, although very powerful.

Minpunten:

Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having intelligent algorithms that are deal-specific. Also, no search function on email page immediately makes have email sync pointless for me. Sync is slow. I can add a deal, or a contact, but often won't appear in searches for a long time, so I can't start linking emails or creating new deals.

Nicholas
Managing Partner in Spanje
Human Resources, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Freshsales review by Nick Chambers

4,0 2 maanden geleden Nieuw

Opmerkingen: Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria.

Pluspunten:

The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business

Minpunten:

That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.

Overwogen alternatieven: Zoho CRM en Salesforce Sales Cloud

Redenen om over te stappen op Freshsales: Because the testing process was so efficient and userfriedly and we never felt alone though out and we made the right choice because customer support has continued to be so good since the purchase.

Lindsey
Director of Business Development in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best CRM for our small business

5,0 2 maanden geleden Nieuw

Opmerkingen: We've been very pleased overall, it has streamlined out business development processes, customer support is fantastic

Pluspunten:

The web based piece is so important, it's customizable, ease of use for new employees, crosses over for sales, marketing and recruiting

Minpunten:

Search function, would like to search keyword

Overwogen alternatieven: Claritysoft CRM en HubSpot Marketing Hub

Redenen om voor Freshsales te kiezen: Krap was not functional for our business, too many barriers

Overgestapt van: Keap

Redenen om over te stappen op Freshsales: Price and functionality

Yogesh
Yogesh
IT Manager in India
Geverifieerde LinkedIn-gebruiker
Research, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best Features of Freshsales CRM

5,0 2 maanden geleden Nieuw

Opmerkingen: Global Compliance requirement as such that of GDPR & Other relevant regulation with regards to DATA Management & security.

Pluspunten:

Phone system & O365 Email Integration & reporting features.

Minpunten:

Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails

Overwogen alternatieven: Salesforce Sales Cloud, Bitrix24 en HubSpot CRM

Redenen om voor Freshsales te kiezen: Integration & cost optimizing

Redenen om over te stappen op Freshsales: Out of box setup, unlimited tech chat/email support, phone system & email click setup.

Kevin
CEO in VS
Computer- en netwerkbeveiliging, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

The best CRM and email marketing solution in the market!

5,0 2 maanden geleden Nieuw

Pluspunten:

When you are a one-man band, I need as much automation as possible. Freshsales offers that and is the best at it.

Minpunten:

They have a limited list to integrations to other products in the market.

Tara
Director of Sales & Onboarding in Canada
Administratie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great pipeline tracking at a great price!

4,0 2 maanden geleden

Opmerkingen: A great system that I'm very happy with right now.

Pluspunten:

Love the integrations and automations, and the levels of pricing.

Minpunten:

Lots of the reporting doesn't work the way that would be expected. Needs improvement.

Overwogen alternatieven: Zoho CRM, monday sales CRM, Pipedrive, Bigin by Zoho CRM en HubSpot CRM

Redenen om over te stappen op Freshsales: Best solution overall for features that I needed and price point.

Thomas
Operations Director in VK
Facilitaire diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Really Solid Piece of Software

5,0 2 maanden geleden

Opmerkingen: Very good

Pluspunten:

Fresh is amongst the best and most easy to use software platforms we found for our sales team. The interface worked well for our staff and it was easy to set up

Minpunten:

Some of the integration to Freshdesk could set up 'out of the box' and embedded into induction/training

Overwogen alternatieven: Salesforce Sales Cloud, HubSpot CRM en Zendesk Suite

Redenen om voor Freshsales te kiezen: Interface for Sales team, they couldn't get used to layouts/interface

Redenen om over te stappen op Freshsales: Better value for money and clear pricing. We found to get like for like functionality with Fresh the 'market leaders' had so many hidden costs and didn't offer an any better end product.

Amirullah
Amirullah
Product Specialist in Indonesië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Freshsales is User-Friendly Apps

5,0 2 maanden geleden Nieuw

Opmerkingen: We are very helpful to manage Contacts, Deals and others. Moreover, the Customer Journey feature and also Wofkflow to set up Automation according to our business needs
And also we are very helpful to manage our Sales Team well. Because everything is well recorded in Freshsales Suite Enterprise

Pluspunten:

The feature we often use is Marketing Automation. And of course Freshsales is very easy to use and the UI/UX display is very attractive.

Minpunten:

We think there is a need for integration with several marketplaces other than Shopify Like Shopee, Lazada and Tokopedia Because in Indonesia, there are still many who use the Marketplace

Devyani
Devyani
Customer Relationship Associate in India
Geverifieerde LinkedIn-gebruiker
Bankwezen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best high end software for sales manager and their team working in startups

4,0 8 maanden geleden

Opmerkingen: There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Pluspunten:

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Minpunten:

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

Overwogen alternatieven: Zoho Mail en Zendesk Suite

Redenen om voor Freshsales te kiezen: tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Overgestapt van: tawk.to

Humberto
COO in VS
Cosmetica, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

If you need support, look elsewhere

5,0 2 jaar geleden

Opmerkingen: In short, great app, downright awful support

Pluspunten:

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Minpunten:

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Overwogen alternatieven: Salesforce Platform en Zendesk Suite

Redenen om over te stappen op Freshsales: The decision to choose freshworks was for most part driving by cost.

Dominic
Insurance Agent in VS
Verzekeringen, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

It's a great CRM!

5,0 4 jaar geleden

Opmerkingen: All-in-All it's a great software to use. I conclude with the fact that freshsales is ever changing and in my 6 months of usage I have seen anticipated improvements appear right before my eyes. It's perfect for users who are looking for a cost effective and flexible solution to customer relations. The kinks in its usage can be ironed out through support and further improvement of the software itself. It's a great CRM!

Pluspunten:

The BEST part about Freshale's is the endless capability for customizations and integrations. This allows users to create systems of follow up with multiple points of contact to the client. The new future to manage duplicates was a great addition. I also love the capability to attach documents to client files, really comes in handy.

Minpunten:

The system is relatively easy to understand however when it comes to usage I find it's very clunky. I can see how the open set up and free customization may overwhelm even experienced users. I would even say that, the coders and web designers at freshsales had more of an influence on this product then the relation management professionals. It sort of like a "Droid" cell phone. The technology in the phone is superior and far more advanced, yet users are not acclimated to the application of it. I would like to make two suggestions to address such. First, I'd like to point out that even though I'm bring this up in the 'con' section, I have NEVER had a problem with Freshsales support team. When in reference to the wieldiness of the software I think that Freshsales could benefit from a hand on approach and a thorough process in training the users. You see if the users understood Freshsales as much as you folks do I'm certain the above 'con' would be null. Second, in relation to the same 'con' described above I believe this can be solved more directly. What I mean by that is creating an internal prioritization based on recent actions, recent stage changes, number of exchanges, lengths of conversation and what ever variables you guys think that can measure and use as info to prioritize leads. Then possibly a dashboard view, displaying these prioritized leads as well as up coming tasks and appointments, metrics on call volume and possible targets or goals.

Aatish
Aatish
Manager Business Development in India
Geverifieerde LinkedIn-gebruiker
Machine- en installatiebouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Just the push your sales team needs!

4,0 4 jaar geleden

Opmerkingen: FreshSales has helped me in -
1. Delegating tasks to the team
2. Tracking of team activity / performance
3. Increase accuracy of sales forecast
4. Identifying neglected contacts in the database

Pluspunten:

Comprehensive CRM tool which blends in with your e-mail box. Primary advantage is that it screens and displays e-mails only from the contacts listed in the CRM (no need to browse through internal / vendor communication, while searching for any e-mail). Further, it categorizes conversations corresponding to a particular person (contact), company or any deal. Also, including complete record of calls, e-mails, chat and other communication to one customer by various people in the organization The ease of task delegation / collaboration with others in the team is a cakewalk with FreshSales. Another benefit is task, appointment reminders across time zones. In addition to this, it can also tag the location for the meeting accurately on google maps / Uber app. Tracking of e-mails - it not only tracks if the e-mail is opened but records the number of times it has been opened with the respective time-stamp. One more highlight is the bulk e-mailing to the complete database at a single click. Importantly, the e-mails are recorded as individual emails to parties in your e-mail box with a metric analysis of opens, bounces, clicks of the shared hyperlink. Second aspect to the CRM tool is the managerial feature of generating reports. It displays reports for all team members with respective sales activities, follow-ups, action items against every deal. Access of complete database via the mobile App! This enables quick review and follow-up drastically reducing response time to customers.

Minpunten:

A limitation observed is that the software takes longer time to load in case of heavily loaded database.

Wolfgang
Print & Digital Media Generalist in Zwitserland
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Freshsales allows for a quick start

5,0 4 jaar geleden

Opmerkingen: To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job.

Pluspunten:

There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's.

Minpunten:

There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also.

Maciej
Freelance Credit Analyst in Polen
Financiële dienstverlening, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great CRM for consultants

5,0 3 jaar geleden

Opmerkingen: I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.

Pluspunten:

Pros are numerous - some of them are: - integration with Exchange/Gmail for incoming mail, - many plans to choose from, - intuitive and easy to use, - good mobile app

Minpunten:

Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app). I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).

Overwogen alternatieven: Capsule en Insightly

Redenen om voor Freshsales te kiezen: Accelo radically raised ther prices.

Overgestapt van: Accelo

Redenen om over te stappen op Freshsales: It integrates fully with MS Exchange, while the other ones don't.

Melvin
Business Development Specialist in VS
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

all most all the competing CRM providers cannot match the price and features that Freas sales proved

5,0 2 maanden geleden

Opmerkingen: Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM

Pluspunten:

the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations.

Minpunten:

I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc.

Overwogen alternatieven: monday marketer

Redenen om voor Freshsales te kiezen: November 2021

Overgestapt van: HubSpot CRM

Redenen om over te stappen op Freshsales: The price vs. features compared to other providers was very competitive as we were a growing company.

KREASAN
KREASAN
Sales Team in Zuid-Afrika
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Waking up to FreshSales

5,0 3 jaar geleden

Opmerkingen: Managing clients per product and account management teams increase overall and all-round efficiency for our brand. We are able to deliver to our clients in the shortest times due to this tool being so thorough and granule in a clients profile and notes and tasks sub-sections.

Pluspunten:

After a busy weekend, one of the most inspirational and motivational things to look forward to on a Monday morning is the fact that I can pick up where I had left off using Fresh Sales as a guided in-depth CRM platform. This product has become like my business or team partner. The ongoing enhancement and functional upscaling of this software make for comfortable selling, tracking planning, and auditing processes. It also allows for sales teams and management to share accurate real-time information. The “On the Go” mobile app features are a huge delight for teams that are mobile and need information or need to input the same “On the Go” The task reminders that synchronize with my calendar and phone reminders allows me to stay on top of all my tasks within the system and manage customer expectations efficiently. My sales teams are happier and more productive because of this effective tool. Built-in accounting features make it a "dream" to integrate into large financial system as well Thank you FreshSales for brightening my day.

Minpunten:

I would like more personalization for TABS in the stages of the sales pipeline. Due to our massive product offerings, we often find that we have to keep editing TABS, but it isn't a train smash. We will look at workarounds till the ever-innovative team at FreshSales provides more functional enhancements.

Elisa
Marketing Assistant in Italië
Verpakkingen en verpakkingsmaterialen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A great suite to improve marketing effectiveness

4,0 4 jaar geleden

Opmerkingen: Using both Freshdesk and Freshsales to manage our relationships with users and the business opportunities that may arise is the most efficient way to improve our sales effectiveness.

Pluspunten:

We are using Freshsales together with Freshdesk and it is the perfect solution to help our customers and manage all our relationships with them in a quick and simple way through an effective streamline. By adding the Freshasales API code in Freshdesk, the tools are automatically synchronized in order to keep track of the relationships that have occurred with all users. Freshsales helps to reach specific goals by setting up a valuable deal for each lead imported inside it. The deal management is really intuitive, just like all the other features available. The contacts can be easily imported uploading your customer lists in csv or similar file format. The CRM offers a built-in phone, an integrated email system, a user behavior, tracking, and a reporting system. As already written, Freshsales is really intuitive and easy-to-use thanks to its accessible menus and filters. There is also the possibility to customize some overviews in order to keep all essential information at your fingertips. It is possible to automatize pipelines and workflows as needed. Freshworks tool offers a great help desk, you can get support by email using the ticket system, by chat or telephone. The support team is always ready to help.

Minpunten:

Some automatic reminders are missing. You can’t set specific alarms to be notified when a customer doesn’t get back to you or similar.

Goran
Owner in Kroatië
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Surprisingly simple and powerful

5,0 4 maanden geleden

Opmerkingen: Freshsales is my main way of tracking interactions with my clients. It helps me manage all the steps in these interactions and absolutely saves my time and reminds me of what still needs to be done to convert a customer. It is a godsend and I seriously believe my contracts would drop by about 50% if it wasn't for Freshsales.

Pluspunten:

Unlike other similar software, Freshsales looks great! It is intuitive to use and all information is well presented, making it easy to understand at a glance.

Minpunten:

I could not find serious faults with Freshsales. My only issues were the response times from the customer support team when I had some issues (which were due to me not reading the manual, and not due to the software), and missing integration with Gmail for incoming mail. An integration with Gmail would be a fantastic addon that would make me migrate all of my communication to Freshsales.

Overwogen alternatieven: Zoho CRM en Insightly

Redenen om voor Freshsales te kiezen: Freshsales is a part of Freshdesk and we used Freshdesk for a while, so we naturally went with the software we know and love.

Overgestapt van: Streak

Redenen om over te stappen op Freshsales: It integrates with all of the other FreshWorks tools we use.

Huan
Sales Executive in Vietnam
Computernetwerken, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best CRM for your small to big team

5,0 2 jaar geleden

Pluspunten:

The the marketing automation tool is the most interesting and useful tool in this CRM. This tool help you to qualified or unqualified the lead depend on your condition. If you have 1000 leads that come from your landing page, you could not qualified by manual, this tool with the automation function will help you to do that.

Minpunten:

I used the mid tier plan so I don’t have access to the Sale Forecast function with really important.

Overwogen alternatieven: HubSpot CRM

Overgestapt van: Microsoft Excel

Paul
Paul
Chief Product Officer in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy On-boarding and setup, fast support.

5,0 4 jaar geleden

Opmerkingen: We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

Pluspunten:

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Minpunten:

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Peter
Peter
Business Development Manager in Servië
Geverifieerde LinkedIn-gebruiker
Verzekeringen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Look at this, and I promise you, you'll forget about SalesForce

5,0 4 jaar geleden

Opmerkingen: Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter! We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer. Once we got our account, it took me maybe a week to set everything up and we were ready to go. The interface was just so sleek and stripped down of all those unnecessary fields and options. I could see what was happening, when, and finally what to expect (the latter being very important for any sales manager). Overall, it works just so well for us (small family owned business) and we won't be looking to change anytime soon.

Pluspunten:

There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general.

Minpunten:

Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose).

Theresa
Regional Manager in VS
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

There is a good ease in working independent of your team, and still with your team on contacts;

5,0 5 jaar geleden

Opmerkingen: I am able to work remotely from the office and stay on top of my clients, and the office information with one smooth and easy tool. Plus it is available on both my Android phone and my laptop, and that makes my on the go life easier.

Pluspunten:

I like that it is easy to learn and use. You can sort your data in several ways, and at the same time, and this allows you to really drill down when you are prioritizing your contacts for the day. It also lets you see how many contacts someone else on your team got to in a day/week etc. Which is valuable when you are in a manager role, and or planning what is coming to you, or how it is handled if it is handed off. Also there is a schedule email option, that allows you to plan out when your contact will get an email, which can be handy and it will also notify you once it is sent out. Also you can create email templates that are either for your individual use, or for team use, with great ease, keeping you all on message. There are a LOT of options, that let you customize your experience and your data, and keep you on track of your contacts. Including notes, and tasks. I like the notes to keep the file updated, and tasks to keep other team members all on the same page with what the client is told, and what stage they are in; it really makes for fast and smooth team communication. (As a side note, I don't know what we pay for the product, so I can't speak to the value for cost, only for the pros and cons of the actual day to day use. So I skipped that as it is NA to me personally.)

Minpunten:

When I have several pages of data, say 50 pages after my search, trying to get to page 35 is a little cumbersome, as I have to start at either page 1 or page 50, and go in the desired direction a few pages at a time. I can't just type in a box to go to page 35.

Geverifieerde reviewer
Business Development Manager ¿ Video Conferencing in Australië
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A great Sales CRM with all of the modcons; part of an excellent 'fresh' suite.

4,0 5 jaar geleden

Pluspunten:

1- Freshsales is very easy to use and is a solution that I believe is a good fit for a growing team, as the platform has a very small learning curve. I feel confident in being able to teach a new staff member how to use it. We don't use Freshdesk, but their native integrations with that, other Freshworks applications, and 3rd party tools in Freshsales would be very suitable to teams that offer support, or already have an existing marketing/service delivery software stack. 2- The development team frequently release new features that make the experience of using the platform better and better. I have subscribed to the top tier, but even their entry level and middle range offers go head to head on features with the big name CRMs that cost double the subscription fee. 3- Finally, the mobile application's latest release is absolutely brilliant more than what you could want or expect from a mobile version of your company's sales CRM.

Minpunten:

1- Some of the 'bells and whistles' that come with other Sales CRMs aren't available or can only be achieved by using third party tools (Zapier) hacked together with Workflows. Examples of these are: "automatically remind me to follow up if I haven't heard back from this lead/customer"; and support for recurring deals (such as businesses that sell based on annual subscription models). 2- There seems to be a fair bit of data visible (eg: metadata on each lead or contact) that really isn't important to the average user. And it would be great if a user could choose which fields appeared in the summary view of their contact, rather than just having the first few fields show. Having said that, the Development team appear to listen to their community, so this comment may be out of date, depending on when you're reading it!