Brushfire reviews

Awesome customer service that backs up a great product

Pluspunten:

Easy to setup as the Brushfire staff are always on hand to help Exactly what we need for our event planning

Minpunten:

Any problems I have had with it, customer service have always found a good soloution.

Absolutely Incredible.

Opmerkingen: My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!

Pluspunten:

I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.

Minpunten:

I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!

We love Brushfire's customer service, and report features, interface isn't the easiest for customers

Opmerkingen: We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year.

Pluspunten:

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Minpunten:

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

Excellent Event Management Tool

Opmerkingen: Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.

Pluspunten:

Honestly the Customer Support.... if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me. They also were the front line response team to most of our guests answering as many questions as they could on our behalf. This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions!

Minpunten:

A lot of the locations of features are not intuitive. For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out!

So robust, yet so easy to use!

Opmerkingen: Amazing! We'll be using them again and again - and recommending them to others!

Pluspunten:

Ease of setting up new events, repeat events, and then sharing information with team members and collaborators - whether through users or automatic reports. In addition, the Support team is incredible, from simple changes to elaborate custom needs, they have been so helpful all along the way. The ability to hide/show what we need to for different attendee types is amazing. Also, love the integration between the in-person event registration and the online livestream event portal.

Minpunten:

There are areas that are fairly locked in due trying to accomodate as many people as possible - for example, it'd be nice to be able to design our own e-ticket (rather than work through them). We've gotten it setup for our multi-day Homecoming event, but it's a little clunky. It is much better at single events/tickets, rather than multiple days with lots of varied events.

Why we switched to Brushfire

Opmerkingen: The customer service has been excellent. Thank you, Johan!

Pluspunten:

The integration of registration form and payment platform was seamless.

Minpunten:

We had to rely on someone else to set up the initial registration form, so the timing was a bit out of our hands. However, the response time has been extremely good.

Does the (basic) trick

Opmerkingen: We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for our smaller events.

Pluspunten:

Brushfire support has been strong. The service is built for organizations that need to handle lots of people in a short time for low cost. We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person. The price of the service is reasonable.

Minpunten:

I wish there were more options for building an event website. It's a registration service, and apparently a good one, but certainly not comparable to some competitors when it comes to the website.

Impressed

Opmerkingen: We came to Brushfire from a free, online event website service that wasn't meeting all our needs. We have been very pleased at what Brushfire offers, the user experience, the backend for admins, the customer service, and how cleanly it integrates with our content delivery network.

Pluspunten:

The user experience for the online site is clean and feature rich. We especially like the option of an integrated paywall and the ability to host multiple live streams with unique user experiences on 1 site.

Minpunten:

We haven't spent a lot of time using the registration site, but it seems to have a more difficult learning curve than the online site. For us, that's ok. We have time to learn the registration side before our first registered event.

Excellent product!

Opmerkingen: I have used Brushfire since 2021 and have never had an issue with the product. From set up to execution and even customer interface, Brushfire is an excellent value when it comes to event management software!

Pluspunten:

Brushfire's team of customer service representatives are so helpful and responsive. They help my team with ticketing and event registration. They have even helped with virtual attendance!

Minpunten:

I would like more reporting options and to be able to pull certain groups with "if/thens" to email and contact for promo.

Highly Recommend!

Pluspunten:

The support team at Brushfire is the best I've worked with. They are very responsive, helpful, and friendly. Having worked with other event platforms this makes a huge difference.

Minpunten:

The custom forms and reports are super helpful, but it does take a bit of learning to figure out how to set them up to do what you need.

Brushfire has all of the qualities of a great software!

Opmerkingen: Offering more options to our customers with making online purchases. Also the ease of reporting for accounting purposes is excellent.

Pluspunten:

Great reports for our staff to give updates and great accounting reports! Customer Service has a fast response time! Brushfire is easy to use and to make changes.

Minpunten:

Some visual designs for our customers are a little cumbersome - maybe less "clean" and simple than we would like, but overall very functional.

Support is a great quality!

Opmerkingen: Keeping track of attendees and campers and able to reports very quickly

Pluspunten:

We have had some very complicated events and they have walked me through each event with ease. Pulling reports is easy. Re-creating recurring events is great.

Minpunten:

Attaching documents to emails would be a nice feature. I know that we can do a link to a document but some things would be nice as an attachment.

Brushfire has made managing three distinct events - very easy and very organized.

Opmerkingen: The ease of managing three distinct events with very different registration needs. Brushfire met the complex need with an easy, user-friendly solution.

Pluspunten:

The fast customer service response, the clarity, ease and logic of working within the software to design your reg and reporting needs.

Feature Rich and Powerful

Opmerkingen: Our online event registrations and ticket sales have greatly increased since using Brushfire. The "customers" tell us how easy it is to use.

Pluspunten:

This system presents a beautiful UI for people registering/purchasing tickets. Free events are free to use. We only pay if we are charging for an event. The features are extremely rich. Easily upsell related merchandise or other events. Customer service is 5 star. Don't have time to set up an event or have an event with advanced needs? No problem. Send the information to customer service, and they will set up the event for you. It has an robust API that integrates well with our Church Management System.

Minpunten:

Because it is so robust and powerful, setting up an event is not the easiest task. This is where the 5 star customer service makes up for it. They will set up any event for you.

Best people to work with; simple to learn program

Opmerkingen: We are able to encourage our congregation to purchase online which helps alleviate the crowd situation.

Pluspunten:

Very easy to learn and I'm NOT a computer person. I learn as I go! Every time we use it there are upgrades that improve the process but it is still a simple process to learn and pass on to other users. I love being able to find customer/purchase info. Many ministries use Brushfire on our campus and seem very happy with it.

Minpunten:

Sometimes the process seems slow because of the many pages. We typically have a crowd of people to serve at one time so it would be great if it wasn't such a long process.

Awesom, easy, and perfectly suited to our needs!

Opmerkingen: We used to do ticket sales on our own or through a local company - Brushfire is so much more professional, easy, and brings results.

Pluspunten:

The system, process, and support are second to none. We sold 25,000 tickets with ease. Will never use anyone or anything else.

Minpunten:

A small learning curve for new users, however, tech support is available and goes above and beyond.

Great For Event Registrations!

Pluspunten:

I like that different unrelated events are all accessible on one site. If I register for a training with my job, a church event, and concert, all unrelated events, they all show up in one spot so that I can keep up with dates, registration, tickets, etc. I like when events offer Brushfire as a way to register. It makes it simple!

Minpunten:

I do not have any dislikes for Brushfire. It has worked very well for me thus far.

Perfect solution for our needs!

Pluspunten:

Immediate customer service! Every question is resolved within minutes. We love the support from Brushfire.

Outstanding Technical Support

Pluspunten:

The team at Brushfire is incredibly responsive (and always has been). My organization has worked with them several times in the past, but recently my team needed some intense customization done for a project and the Brushfire team knocked it out of the park. We needed their help and they came through. Can't say enough about their development team or their company...you need Brushfire in your corner!

Minpunten:

There is nothing to dislike. Read on, reader.

A great integration with Square

Pluspunten:

We have been using Square payments for a while before we started using Brushfire. It’s been such an easy addition to our business that I would highly recommend.

Minpunten:

That payment isn’t taken automatically from tickets to Brushfire

Ticketing for our events used to be a major stresser, Brushfire is the answer to relieve the stress

Opmerkingen: we have the ticketing process completely taken care of and do not have to worry about it for our events that require tickets

Pluspunten:

The is all inclusive from start to finish and takes care of your ticketing needs from the beginning of the process all the way to check in

Minpunten:

the mobile experience needs to be a little more user-friendly as well as it would be nice to be able to see what is available in the diagram you send (make the diagram dynamic).

We have used Brushfire for events for a while, and it is very easy to use, and the support is great!

Opmerkingen: This was a ticketing system that is easy to use and very cost-efficient. We can set up an event very quickly.

Pluspunten:

The customer service at Brushfire is top notch. They answer your questions very quickly! Great people to work with!

Minpunten:

Finding where information is located can be confusing at times. You can find what you need, but you have to sometimes keep clicking items until you get there.

Literally the best ever!

Pluspunten:

The customer service and the price is the best! I am always able to speedy response with a clear answer!

Minpunten:

I dont like that I had to sign up for a different payment gateway than we already had. I would rather just link my regular PayPal instead of having to use Stripe

Blessings Brushfire for All!

Opmerkingen: Always available for excellent Customer Service no matter, if it’s on the phone or the website.

Pluspunten:

Not sure what I like best, so here are a few things: great website, lots of options, excellent service & website and G-dly owners Gateway people!

Minpunten:

There is not anything I did not like Brushfire website!

We've been using Brushfire for 6 years and I've never considered going anywhere else.

Opmerkingen: This software enables us to cost-effectively sell tickets to our shows while utilizing minimal staff.

Pluspunten:

The software is very user-friendly and I was able to jump right in and use it with little training. We are a volunteer non-profit and it's been very easy to train others to sell tickets. Customer service has always been available to assist in any problems that we've had.

Minpunten:

I hate to mention this as a negative because I have not asked the Brushfire team, but I'm hoping there is a credit card swiping option. We usually just manually enter credit cards, but that process tends to be a little slow when you have a line of customers.