CloudApp reviews

The app that saves me the most time all day long!

Opmerkingen: I am happy with the service and sales team as well as the support staff to fix any issues. They are top notch and doing the right things for a great app.

Pluspunten:

I like that I can screenshare or share videos with one simple click. It is easy to use and to share with support or others you need to show them on your desktop.

Minpunten:

I dislike that it sometimes crashes during the middle or recording especially if the recording is longer than 10 minutes. This may be a bug.

An Impressive Cloud Storage Solution: CloudApp

Opmerkingen: Overall I have been very pleased with my experience with CloudApp. It is easy to use, fast and reliable.

Pluspunten:

CloudApp is incredibly convenient to use and the user interface is incredibly intuitive. It makes it easy to quickly upload, store and share files. The speed of uploading and downloading is also very fast.

Minpunten:

CloudApp's storage limits can be restrictive for more advanced users. It can also be difficult to transfer files between devices, as the app is not available on mobile devices.

Worst Customer Service I have ever experienced

Opmerkingen: We have been cloudapp customers for more than two years with 16 purchased seats. Lately we downsized because of corona and I was planning to reduce those seats to 5. Unfortunately I missed renewal window by one day, i.e. it has been renewed yesterday and I removed unused seats today. Then I contacted their customer support asking for refund. They said they don't give refunds for whatever reason. Yes, I understand it's in their terms and conditions, but it does not matter, it is still the worst customer service I have ever seen. Mistakes happen. I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000+. I don't really know how else to call it other than stealing.

Pluspunten:

I somewhat liked the software itself, even though it's pricey and there are plenty of alternatives.

Minpunten:

They don't have any customer service, what they have are account managers who always try to upsell you.

Excellent integrations, simple to use, and much more than a screencasting tool

Pluspunten:

As the Head of Support, I use CloudApp on a regular basis. Sharing images, video demonstrations, and GIFs are simple and quick, and our clients like being able to see a video by clicking a single link without having to form an account. The ability to annotate also streamlines the process, and sharing is as simple as sending them a link, to which they may respond directly on the picture and video page. It's a comprehensive screen-capture video solution. It may be found in the Chrome taskbar. Intuitive and simple to use.

Minpunten:

There are occasional problems, as with most things, but the one that irritates me the most is that trying to screenshot a whole web page frequently fails. Despite the fact that you have the choice to complete the entire page, it will just do the visible section. The security to log in might be frustrating at times. I understand wanting to secure an account, but for me, it's simply screenshots and doesn't require that kind of security; nonetheless, I can see why they have it.

Quick and easy screen recording

Opmerkingen: Overall happy with it, I use it mainly to quickly provide a screenshot of my questions to clients regarding projects we are working on.
But can't use it if I'm expecting annotations from our clients, in that case an email attachment seems to be the preferred option for our clients or use a different software.

Pluspunten:

Is simple to use and works fast. We have a personalized domain and logo (the size of the logo could be a bit bigger IMO). I like to use the "copy direct link" when I'm sending emails with inline images so my storage is not depleted as quickly as it used to. Would be great if the direct link included our domain.

Minpunten:

There's no advanced annotations for our clients, so now 2 way communication/annotation. We had found a workaround integrating userback.io using the option to include javascript but they removed that option. So we stopped using cloudapp for that use case and are using userback.io directly.

Screen recordings with polish

Opmerkingen: CloudApp makes it easy to record and share screen recordings, either as GIFs or as videos. I particularly like the optional picture-in-picture mode, and I found that this app worked with fewer limitations than alternatives.

Pluspunten:

I have used competitors whose styling mimics CloudApp (or is it the other way around) but CloudApp gets the recording experience right: intuitive controls, automatic uploading, and available trimming of videos.

Minpunten:

This app doesn't work so well as a simple screenshot tool. While you can copy content directly from the app, I find myself wishing for the simpler experience of older apps such as Greenshot and Lightshot. In addition, the free version is fairly limited, though still good enough for occasional users.

CloudApp is Superb!

Opmerkingen: CloudApp allows me to easily share instructional content with customers. It's extremely helpful and a great tool. I'd recommend it to anyone who needs to answer customer questions or troubleshoot frequently.

Pluspunten:

CloudApp is so great and easy to use. I can share videos of my screen or create GIFs to send to clients so quickly. It is extremely helpful in making sure I can get a point across easily with no friction or confusion. The ability to create clips and share them out is great.

Minpunten:

I wish I had a few more options with how my video of myself talking interacts with the shared content. There are also a few aspects of the screen grabbing tool that weren't as intuitive as I was hoping.

I love my CloudApp! It’s great!

Pluspunten:

I love how easy this software is to use. Super user friendly! I highly recommend trying this!

Minpunten:

There was nothing I disliked about the software.

Good experience

Pluspunten:

Storage capacity is the best feature in the cloud app and you can find your data easily and securely

Minpunten:

Increase the storage capacity of the users who are using free this software

All 28 people on my team use CloudApp! Screenshots & grabs are a 2nd language now.

Opmerkingen: CloudApp is one of only three apps everyone on my team uses (along with Slack and Gmail). New hires see us all using it constantly in chat, on Github pull requests, in bug 'repro' steps, over email, and in presentations, so they gravitate toward it and pick it up quick. Over chat the screen recordings do an amazing job of demoing bits and pieces of UI or app behavior that are works-in-progress. This massively speeds up our feedback loops and removes a lot of verbal and written explanation. Long live the animated gif! Github pull requests that make user-facing changes often include screen recordings that show before v. after. This lets more people note the change and, for small changes, can allow designers and product managers to give thumbs up without more than a glance. And last, our bug reports benefit tremendously from screen recordings. Animated gifs ftw again! Saves on writing and explanation, making issues easily identifiable and reproducible by an engineer ready to fix it. No one on the team will ever go back. Using CloudApp has become second nature to us now! And while most of it happens thanks to auto-expanded images in Slack or Github, there are crucial times we take advantage of CloudApp's notes features to illustrate a point, or its search feature to dig up an earlier example.

Pluspunten:

CloudApp upgrades habits we all have using desktop software (copy-paste and taking screenshots). You don't have to learn anything new--your habit suddenly just works better, and you can never go back.

THE tool if you work with a lot of support and development teams

Opmerkingen: Sometimes getting the right screenshot, saving it, and uploading it to a ticket is a royal pain. I use cloudapp all the time to shoot video or screenshots of product bugs and add the url to the ticket. Not only to I have them saved, I get an alert as soon as the developer or support team reviews the content. I also love the animated gif feature and use it all the time when communicating product updates.

Pluspunten:

Ability to do a screenshot, annotate or take video. I don't have to download or save it, just grab the url that's automatically added to by clipboard and drop it where I need it. I love that I get an instant alert once it's been accessed. Being able to quickly make an animated gif is SUPER helpful for marketing and customer support functions.

Minpunten:

The interface is a little slow at time and the the controls are on the smaller side so you have to be careful what you click on.

A must for Support team

Opmerkingen: I have implemented the tool for our Support team and before this I have done research of similar tools. Cloudapp had the best features, better price and a great support/customer success team which made it easy to implement.

Pluspunten:

With one simple shortcut you can create a screencast (Video or GIF), screenshot (with or without annotation) and send to your users in chat. Cloudapp has greatly increased our Support teams productivity. It is also very useful for building reports or knowledge base internally as you can simply drag and drop the screenshots or screencasts to Atlassian. Very helpful when creating internal documentation for other agents.

Minpunten:

It would be a great addition if the video screencast would also record audio (like screenflow) as sometimes we need the audio recorded as well which is happening on screen when trouble shooting or recording bugs related to the product.

My to go app for screen capturing

Opmerkingen: One of my best buys so far. Worth every penny and I recommend it to everyone all the time.

Pluspunten:

I got it on sale. It lets me use my own branding and subdomain. It's light on any computer even my slow laptop. Frequent updates and new features. Customer service is super responsive. It's like an online database of all my screenshots vs my older to go software which would only take a screenshot and save it on my local computer.

Minpunten:

There has been a problem with the annotate tool on Firefox on both my home computer and my laptop which prevents me from annotating any of my screenshots but I haven't really contacted customer service about it. It might be related to a plugin on my browser or something. But I don't really use that feature that's why I don't bother asking customer service about it.

Huge savings in productivity.

Opmerkingen: I am a Product Manager and often, due to the speed at which we work and the people I work with, words are not the best medium to convey thoughts when you discover snags or bugs. Developers are busy people and want to build things and move on. CloudApp lets me visually capture product behavior to explain desired functionality, in the form of videos and gifs and thus speed up communication within my team. I really love the tool.

Pluspunten:

The ability to capture screenshots and annotate them with comments or arrows. The ability to capture videos as well as gifs has enabled me to be more productive. As a Product Manager, I can enhance my documentation efforts by bringing in a visual component to requirements and bug descriptions. It has helped me writing feature walkthroughs as well as explain competitive product offerings to my team.

Minpunten:

Every once in a while, I have observed that the tool's library shows captured screenshots which I hadn't intended to capture. It may be due to the fact that the shortcut keys on the keyboard (Ctrl+Alt+Shift+5) are close to a frequently used shortcut (Ctrl+Alt+Del). It's either that or maybe it's just...fat fingers!

CloudApp Just Works

Opmerkingen: I enjoy using CloudApp several times each day. You can set a custom domain to maintain branding across all links. It's easy to share a link and, if you wish, to download the linked file directly. It's not the only link shortening/sharing app out there, but it is clearly one of the best.

Pluspunten:

Once installed, CloudApp works very well, with options for creating GIFs, recording video and more. There are integrations right out of the box for Trello and Slack, and a variety of ways to annotate and share.

Minpunten:

I use Droplr, too, and in some ways I still prefer its UI/UX, though CloudApp has improved by leaps and bounds over the past year or so. It's been recently bought by Microsoft—which can be a good thing or a bad thing (consider the Wunderlist saga). Time will tell.

CloudApp will solve all your screen capture needs and more.

Opmerkingen: I love CloudApp, despite the fact of it being a paid service, I see the value it can bring to big businesses with lots of back and forth communication on a daily basis.

Pluspunten:

I love the link-sharing features where you can just take a screenshot and share it with anyone via just a short link without much more effort than copy & paste. One great thing about it is that you can even record your screen for a short period of time and also share it/

Minpunten:

I don't like that this is a paid service that comes with a little do a high mark for what it does since you can also just use the keyboard commands to capture anything and share it another way rather than a link.

Excellent way to share recordings or screen captures when a call isn't possible

Opmerkingen: I use it every day to share screenshots and recordings with clients and colleagues.

Pluspunten:

CloudApp is a lifesaver on a daily basis! I use it to make sure I'm understanding I'm on the same page as my clients, to send screenshots to help instruct them on how to use something, or to collaborate with my teammates. I absolutely love that it automatically copies the link for you to paste into an email or Slack too. For such a simple software it absolutely crushes it!

Minpunten:

I feel like screenshot or video editing can be a little buggy at times. Sometimes it won't save the changes I make which can be annoying to have to go back and re-do them.

CloudApp is great for easy screenshots or taking a video of your computer.

Pluspunten:

I love how easy it is to take a screenshot - and that you can select the size of said screenshot. It's also nice to edit the image captured and copy the content into a message. The speed is also a plus! Creating videos is also fairly easy and I love that after the video uploads I receive an alert with the link to the video already ready to go.

Minpunten:

I've used CloudApp on both a Mac and a PC. CloudApp appears to be more sluggish for use with PCs and edited images are trickier to save. Far less issue with this using the Mac. Occasionally, the image or video I've made fails to load, which can be extremely frustrating as I need to start over.

An easy win as an addition to your day to day tools

Opmerkingen: CloudApp is totally worth a try, you'll use it every day and facilitate your team communication.

Pluspunten:

CloudApp is super easy to use and very flexible to do both, screenshots and videos. My favorite features are the annotation tools and the fact that we can also download and save these as jpegs. This is a tool I use literally every day.

Minpunten:

It's constantly being updated which is a bit annoying, but otherwise not an issue. Also creating a gif is really slow, so I don't like to use that feature too much.

Easy to use...and it's changed the way we do our support and sales.

Opmerkingen: We really like CloudApp. We needed a way to easily show our customers features of LeadIQ's, and CloudApp's screen shooting makes it really simple and easy. We've been able to cut down our ticket times using their gif recorder. With it you can record actions inside our app, and just send a link to the customer to show them how to do something. This speeds up the back and forth.

Pluspunten:

Very easy to use, high quality capturing, and really cool analytics on the files you upload.

Minpunten:

Once in a great while, we'll have customers that get confused having to open a Cloudapp link. The good news is, the more they use it, the more comfortable they become with it. It's naturally like the evolution of a product.

CloudApp is my go to app for explaining anything with just an image or video to clients & employees

Pluspunten:

Lost of options with the mac app. I just click on the option I want and the select the section of the screen I want to screen shot, make a gift and/or record a video of the screen and front camera. Simple way to share your videos and screenshots with the ability to use custom links and branded URL. love the ability of make comments and get insights/reports on the videos and images Annotations are also a great feature to highlight something and make sure your massage is clear

Minpunten:

I often find myself rebooting the app on my macbook pro computer because it crashes, so I have to use the web/browser version of cloudapp once that happens.

I've tried a couple like it, and prefer CloudApp

Pluspunten:

Super easy to use. The toolbar thing makes it super easy to pull up. The automatically-created link makes it super easy. The annotate feature is super handy and robust enough. The video record / gif create features are super clutch, too.

Minpunten:

One thing I wish it offered, and that I"ve never seen before, is the ability to create a screenshot of an infinite scroll. So for example, rather than just be locked into screenshotting something I can see on my static screen, I'd like the ability to tell CLoudApp a portion of my screen to record, then scroll down, and have it stitch multiple screenshots into one long image.

Handy tool for Screenshots and Quick Videos

Pluspunten:

Cloudapp is one of a few tools that I use on a daily basis. I love that I can quickly upload large files and people can comment on them. I'm also excited to see the recent addition of webhooks which can be used in conjunction with Zapier. Other things I like: - Allows me to know if a file has been seen. - Capture + Do option.

Minpunten:

Heres a few things I would love to see: - A mobile app & CTA buttons on uploaded files so you can roll your own Bonjoro style tool and greet customers with personalized videos. - Better document analytics - Better options for creating full page screenshots

Great for photo storage

Pluspunten:

I’m able to store all of my photos on the cloud app without taking up space on my phone. It is also easy to share photos from the app.

Minpunten:

I ran into no issues while using the cloud app.

Big fan, love it!!

Opmerkingen: I'm a huge fan of CloudApp. Been using them for the last 6 months. Started out where a few of my team members in the customer support team were using it, so I jumped in to give it a try too. At first I was just using it to take a few screenshots here and there, but what ended up being hugely helpful in my day to day support workflow was being able to answer our customers questions with a quick custom video. We get a ton of questions from our customers but they don't always quite understand our documentation. We do our best!! But with CloudApp I can send a short video that I personally made in 10-15 seconds answering a question visually, rather than writing out a couple paragraphs of text. Since we use Zendesk, I find myself wishing that CloudApp had a Zendesk integration. Usually I have to copy a short CloudApp link to a ticket or upload the gif directly but I'd love to see it made a bit easier. Visual search had been really great so far too. Would love to see a Giphy integration so I can search for my stuff and maybe search for something that makes me or a team member laugh that I could share. Last thing would be our Intercom client. We get a lot of customer tickets from our website and if I paste a link into a chat it doesn't show a preview. Intercom, if you're reading this, get that fixed!

Pluspunten:

1) Huge time saver. 2) A much easier way to show my team (or friends) a visual to answer a question. 3) Works extremely well in my support team

Minpunten:

1) It doesn't have a Gmail/Chrome integration. 2) They don't have a great mobile app. There's a few in the App Store but none of them give as good as an experience as their Mac desktop app.