ShipMonk reviews

ShipMonk is the modern answer to fulfillment

Opmerkingen: I would recommend ShipMonk for anyone struggling with fulfillment needs.

Pluspunten:

ShipMonk has modernized an otherwise archaic process. They also have an amazing team to support their customers.

Minpunten:

It can occasionally be slows to load but is constantly improving. They seem to take customer suggestions to heart so I don’t often have cons about this software.

2+ Years and Going Strong

Opmerkingen: They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

Pluspunten:

Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.

Minpunten:

I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.

[sensitive content hidden] Truly Care

Pluspunten:

Having a customer representation team that truly cares about the success of your business goes a long way. Our Account Representative, [sensitive content hidden] , is attentive, proactive, has excellent communication and organizational skills, and works her tail off to come up with creative solutions to unique challenges that inevitably arise in the 3PL space. [sensitive content hidden] (who previously served as our Account Representative prior to her promotion) is an excellent advocate for BruMate to help clear red-tape and serve as our champion in the ShipMonk orgnanization when a point of escalation is required (while still managing our expectations appropriately). They're also just good, down-to-earth people! (Also, shoutout to former associates who've moved to different roles in ShipMonk; [sensitive content hidden] - you were all amazing as well!)

Minpunten:

ShipMonk needs to improve their B2B fulfillment services to be on-par with their DTC offering. Something I know they're actively working on.

Avoid, I wouldn't even recommend them to my worst competitor

Pluspunten:

Decent dashboard and reporting, there is honestly little else to like with this company. I strongly recommend not doing business with them.

Minpunten:

Horrendous price gouging, doesn't own their mistakes (and they make them as often as any other 3PL we've used, maybe even more so), predatory billing practices and compulsive overcharging.

Shipmonk's review

Pluspunten:

The team's rapid and gracious responses to my queries made my overall experience exceptionally smooth and pleasant. Their ability to provide clear and concise instructions while being readily available for assistance was truly noteworthy. The exceptional customer service I received, combined with the team's dedication to ensuring a seamless process, exceeded my expectations and left a positive lasting impression. I'm confident in recommending their services to others based on the outstanding support I received.

Minpunten:

Nothing I can say, all the experience have been exceptionally smooth and pleasant.

You get what you pay for, a low-price for a low-quality.

Opmerkingen: Poor quality of service with perpetually apologizing and excuses coming from a nice and responsive customer service team. Low-cost so it's easy to start up, but you pay over time with their nickel and dime pricing model. I suggest you find a different provider.

Pluspunten:

The price, there is no upfront cost--so if you are just starting up and need to be cost-effective this is a solution. (but not a great solution)

Minpunten:

The opportunity cost of working with a more qualified operation makes it not worth the savings... I have had countless problems, and they simply are not getting better. They simply are not equipped to handle all the business they have. I think the most obvious problem is that while you are not charged up front, you are nickle and dimed every step of the way, they charge way too much for boxes...it's literally 200% upcharged (and they almost force you to use them) and every pick (includign the same SKU from the same box) is just overcharged. They are making their money back over time, and while you don't pay up front you pay with every issue and delay. We are constantly falling behind in dates, it takes days to get even a single unit shipped...and even then it's too late to make changes. We had a wholesale order that required a master carton to be shipped exactly as is, and it took over a week to get their team to move that! So it's not three weeks late... I suggest if you have the ability to work with another operation do it.

ShipMonk Review

Opmerkingen: We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.

Pluspunten:

Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.

Minpunten:

I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.

Love working with Shipomonk

Opmerkingen: Great

Pluspunten:

Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough.

Minpunten:

Occasional fulfilment errors, not being able to view case log

Affordable but high quality fulfillment service

Opmerkingen: All in all, very satisfied with their service and the timely delivery of the orders to my customers.

Pluspunten:

We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

Minpunten:

Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them).

Service is okay, customer care is the worst.

Pluspunten:

Integrating with my Amazon and Shopify account wasn't too difficult, but I have to manually push through all the orders by logging into the website, reconfirming what shipping option I want and submitting it.

Minpunten:

The customer service is spotty at best. I have to keep following up or hunting down representatives, and what they say their policies are on the website and what it is with new centers are apparently 2 different things. I feel this company is one of those "bro" tech companies with little to no customer care initiatives in place

Do Not Recommend - Avoid

Opmerkingen: When it comes to sales, they are very attentive. But the past 6 months have been terrible. Mispicks that are leading to a 60% order accuracy. Issues with receiving in inventory correctly - combining skus that require the 'special projects' team to fix. Misplaced inventory. Delays in shipping large order - 14-21 days at times. The list goes on. To top it off, they're charging for their mistakes and for them to correct the mistake. They're such a headache and I cannot recommend them to anyone. They don't care about small businesses. There are a few good people on the team (happiness engineers), but they have to fight an uphill battle to fully take care of their customers. Do not go with them - they will negatively impact your bottom line. They have a lot of hidden fees and charge you for their mistakes.

Pluspunten:

They have an inventory system that allows you to see inventory in each warehouse.

Minpunten:

It's basic functionality makes it hard to find meaningful insights related to inventory. This platform is good for only two things: fulfilling orders and storing inventory.

Way too Expensive and terrible customer support

Opmerkingen: Extremely expensive and terrible customer support. At first you will receive replies within 24 hours. Later on You will be waiting a week for replies

Pluspunten:

Absolutely nothing. Don't go with them because it can seriously destroy your business

Minpunten:

Don't ever use ShipMonk. WAY WAY WAY more expensive than you will expect. You can find much cheaper options

BEWARE: Thousands of dollars of lost or stolen Inventory

Opmerkingen: I was really excited to work with Shipmonk, their service seemed really great. However after over 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred.I would only recommend their service if you sell very low value items or sell wholesale in bulk.

Pluspunten:

Pros: Easy to use integrated software that syncs with Shopify and automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work.

Minpunten:

They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Multiple times I had to message customers to apologize that their order could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory.

The worst company I have interreacted with in 20+ years

Opmerkingen: Shipmonk are very good at selling their services and giving you false confidence in their abilities and execution. Nothing promised to us transpired. We launched our store without our fulfilment ready despite several reassurances that it would be ready. Three days in and three days after we were told our inventory would 100% be ready they hadn't even started the unpacking the boxes. We cancelled on the spot and arranged another 3PL company. This was March 2021. We're still negotiating to have some of our goods returned. We have already paid them $250 for zero service and they now want more despite having done nothing for us. 15 months now of trying to negotiate the return of a few dresses and trousers. They would offer a price and then rescind the offer only to increase it. Just this week they have asked for over $4000 for the storage of a few items of clothes that we've been trying to have returned to us for over a year. Not only this, but they have an account closing contract with a clause that prevents negative reviews of their business. This says all you need to know about them as a firm. Excellent at sales, clueless about anything else.

Pluspunten:

Stopped using software after the first couple of days

Big Risk for Small Businesses - Steer Clear of Shipmonk!

Opmerkingen: Dealing with Shipmonk has honestly been one of the most frustrating, disappointing, challenging and largest sources of financal loss (and waste of valuable time) that I have yet to experience in my entrepreneurial career. I was sold on Shipmonks' supposedly user friendly app & 'great customer service'. Instead, I experienced ongoing problems with almost EVERY SINGLE SHIPMENT they sent. Good luck trying to get reimbursement for any of their 'services' when they mess up. Not only will you NOT receive an apology, they may even just stop returning your e-mails and messages! You cant even go to USPS or FedEx to make a claim, because all of the services are in their company name. It took 8 months with no resolution (and me persistently following up with them) on one case for me to finally ditch Shipmonk and still not get an reimbursement. If you love ongoing frustrations, incorrect shipments & being belittled and ignored by their internal teams, then this is the company to partner with!

Pluspunten:

After using the program a few times, I found the application fairly intuitive.

Minpunten:

If you have any issues with any shipments (and you will with Shipmonk!), they are less than helpful, lack a sense of urgency and I honestly felt as though they could not care less about my business!

Gets the job done but the software isn't easy to learn and customer support has been very spotty

Opmerkingen: Allows us to create batches of products and customers for our subscription box business.

Pluspunten:

For the most part the software does what we need it to. We use this for our subscription box business, and we're able to put batches of customers together and batches of products. We're also able to download info like tracking numbers. I like that this integrates with other software like Cratejoy, though it would be nice to have other integrations. Customer service is also key for this software, as we depends on ShipMonk's team to pack all our boxes to our specifications.

Minpunten:

The software is not very intuitive to use and seems to be overly rigid and complicated, even though we are using it the way it's intended. There are many steps required to accomplish anything and the dashboard is constantly changing without much notice. We're also extremely dependent on the customer service team which has been spotty to say the least. We once went several days without a response from our rep or anyone else while we had a severe customer issue to deal with and urgently needed their help.

Snow Teeth Whitening

Opmerkingen: Shipmonk has been a great tool to have, especially when looking at inventory levels.

Pluspunten:

We get great use out of the "stock out days" metric, it allows us to plan for future inventory shipments to that warehouse.

Minpunten:

The template for the ASN label is awesome because it allows for the warehouse receiving to know what is the quantities in the shipper box, however it would be nice if Shipmonk had a more efficient way of inputting that information instead of having team members hand write or edit an ASN slip per shipper box. Another thing is that one is not able to filter out the sales per SKU and inventory value per warehouse.

My experience with ShipMonk.

Opmerkingen: I have been able to expand my marketing online efforts because of the load ShipMonk has taken off my team. Sharp processing and efficient options with low cost shipping makes for a great asset to our business.

Pluspunten:

I have used ShipMonk for over a year. They have been great for my business. They are efficient in filling my orders and they do it safely and carefully. I recommend them to any business who needs fulfillment services . They have integrated with my Shopify site seamlessley.

Minpunten:

Really nothing has been a negative. The software works on desk top and also on my mobile. All our orders are monitored by the minute.

Thanks [SENSITIVE CONTENT]

Pluspunten:

[SENSITIVE CONTENT] has really helped in order to navigate Shipmonk since he took care of our Customer Service.

Minpunten:

Shipmonk might be getting too big too fast, thanks to [SENSITIVE CONTENT] we are being able to cope with change.

Excellent software!

Opmerkingen: In general, we love working with the Shipmonk software and the support team!

Pluspunten:

Very easy to use, super intuitive UI, great color use and layout, especially appreciate the at-risk feature for tracking packages that haven't moved in a while. Awesome support from the team as well! They are open to emails, calls, and are very thorough in their communication.

Minpunten:

Ship mapping is a little convoluted and makes it feel as if the shipping methods available cannot always be fine-tuned to your company's preference.

Shipmonk 3PL for health & wellness startups

Opmerkingen: The technology/software is top notch. I've visited their facility in Fort Lauderdale and have been extremely impressed with their overall operation. Since we are a small business, customer service is the most important thing to us. Shipmonk is incredibly responsive and helped us navigate some issues we had with our SKUs. The onboarding was a breeze and would rate their customer services a 10/10.

Pluspunten:

I've used 3 3PLs in the past with three different softwares. Shipmonk is night and day the best and has incredibly robust functionality that makes shipping/logistics management much easier. Love the UI and features they have implemented. Worth a demo of the backend to see the software. They are very innovative and have through the pain points we have to make what I feel is the best product on the market.

Minpunten:

I have yet to find any features in the software that I would improve on.

Outstanding Fulfillment Experience!

Opmerkingen: I am trying to use Shipmonk for my fulfillment requirements for my newly launched e-commerce store. When I looked around internet I found dozens of fulfillment service providers and I was completelly confused how to move forward. I went through Shipmonk website, and called their customer support to discuss the issue. Please be noted that unlike any other service providers, Shipmonk customer service reps are highly trained and deal with their customer applying their "Emotional Intelligence". Meaning, they just do not try to sell their service. In contrary, they "truly" understand the need of their customer and explain the service to the level that the customer actually need. I have never had any conversation with any other fulfillment services before. I am experiencing a unique way of customer relationship and I am loving it (as reflecting from my writing)!

Pluspunten:

Very user friendly software. Easy to navigate around and understand the contents.

Minpunten:

There is absolutely NOTHING that I did not like about the software.

Fix the inventory tab on the web interface at shipmonk

Pluspunten:

Some stuff was easy to use with the software, there was lots of info that can be powerful, but the same is true with con

Minpunten:

there is so much that is input, it takes a while to sort through to the info you really need

Great company to work with

Pluspunten:

Easy to set up, fast shipping . Very intuitive software . Always up and running. Dependable . Would recvomend

We use Shipmonk to fulfill & ship products for our e-commerce company.

Opmerkingen: This offers a centralized place to review inventory, orders, and shipping options.

Pluspunten:

This interface is very clean and easy to understand. The support staff is also timely, helpful, and knowledgeable. The CEO isn't afraid to jump in to make sure things are running smoothly.

Minpunten:

The returns section could be a little more organized. I would love to be able to archive returns as we check them off in our system.