Vagaro reviews

Great tool to Manage your Appointments and Scheduling

Opmerkingen: The Vagaro solution has really exceed our expectations, we needed a solution to schedule, update and follow up our consultants appointments and this tools has become a part of our day to day operations.

Pluspunten:

Excellent tool to book appointments online, very easy to use and implement. Saved us a lot of money increasing the efficiency from our consultants performance. Our [sensitive content hidden]receive confirmations and reminders, really supporting our business.

Minpunten:

The main issue is the price, I believe it could be a little lower, they charge per user. A free version would be awesome!

Vagara is great for small and large studio based businesses

Opmerkingen: So far I am really enjoying the ease of the system and the look of it!

Pluspunten:

I really like the user friendliness of the system for both the administrator and the clients. Set up was pretty straight forward and my clients appreciated the new membership and package functions.

Minpunten:

Some of the add ons were not quite easy to find and had some hidden costs that were not upfront. Vagara does not use square which was what my first system used.

Horrible app.

Opmerkingen: Extremely poor service. I was told that the technical team doesn't work during the weekends. Had the work anxiety as the app was not working and my clients couldn't sign in.

Pluspunten:

It's comparatively reasonable but horrible service.

Minpunten:

App didn't work for 5 days. Lost income. No help from the management.

Vagaro makes Small Business not so small

Opmerkingen: I've thoroughly enjoyed getting to know Vagaro. They make it easy to learn how to use. I get excited about the new tools I can use to optimize my business and plan to expand.

Pluspunten:

Vagaro's customer service chat option is FABULOUS. If ever I don't know how to use something, I get the answers I need right away in the chat. Either through the chat bot, or with live agents. Makes it so easy to learn how to use.

Minpunten:

I'd like to see Vagaro build out their Website templates more, and email communications options to be more targeted. We need to be able to customize lists, and build nicer-looking newsletter templates.Also, I thought Vagaro would be a good way to get more referrals, but it has not proved to be.

User Friendly

Opmerkingen: Very happy. I can see myself using the system for a very long time. It does everything for an affordable price.

Pluspunten:

This system is extremely easy to get to know and use. Ive used several other systems over my 25 yrs in my business and this system has done everything I need it to do and more

Minpunten:

non. I've really had very few issues w this scheduling system right from the beginning.

Reliever tool. I feel connected to the best option.

Opmerkingen: You can send reminders to your clients and it is easy to reach the right audience for your job.Its an easy hack for great success.

Pluspunten:

Vagaro is the most definitely the perfect choice for everyone else who would want to take his or her brand in another level.I use it for my fitness program and bookings.You can confidently communicate with your trainers and clients through phones with the ease use vagara and the best part of it , everything is done for free.

Minpunten:

No complains about it so far so vagaro has done wonders for me.

Newbies friendly software. Easy to use.

Opmerkingen: When you set appointments with your clients you can send automated reminders and emails.All payment are secure and accurate.Vagaro is the best that everyone can use due to its effectiveness and the ease of use.

Pluspunten:

It's a wellness and fitness restorer.It is a cost effective software which helps alot in appointment scheduling.It is easy to manage appointments from your computer or phones.It helps alot in getting clients all over the world

Minpunten:

Vagaro is the true definition of perfection,no cons.

Great Product

Opmerkingen: I have had a great experience with Vagaro!!!

Pluspunten:

Very user friendly, my clients like it. I also like how you can really customize it to your likely as far as schdeuling.

Minpunten:

It can get a little pricy with all the add on charges fro different services. I wish there was an option to charge client automatically for no shows or late cancellations

Loving Vagaro to Manage our Day Spa

Opmerkingen: overall good

Pluspunten:

Did? Is it shutting down? I love the couples and combo option to allow two practitioners to be able to book for services for two or more people at a time.

Minpunten:

Not being able to lock notes so they can't be deleted by staff but still being able tot allow staff to add notes. not being able to use daily deal for combos and or couples massage option

As a small business Owner, Smart choice to deal daily activities.

Opmerkingen: As a small business owner, Vagaro is really helpful. By using the Vagaro app, users can easily appoint the service.
On my end, its very easy to set , and learn the basics, such as scheduling auto reminders and emails for customers. It has the option to identify roles like owner, sales customer service bookkeeper, etc., so I can easily divide tasks.

Pluspunten:

Simple to configure and set up; proper guidelines are available for that As a small business owner, it is difficult to handle all the responsibilities associated with running a business. Vagaro really helps me to divide tasks and set automated reminders and emails. Payment options also secure here.

Minpunten:

Paying the swipe fee for every credit card transaction is kind of a headache for me. It's a good option to take a one-time payment, like in this situation.

Great Scheduling System for both provider and clients

Opmerkingen: I have been using Vagaro for about a decade now. I would say that if your looking for a scheduling system and the ability to have your clients book online and also receive reminders than Vagaro is perfect for you.

Pluspunten:

I like that fact that clients can schedule anytime. I also like the fact that on my voice mail I inform new and existing clients of the website. This is very helpful because I can't always answer the phone. This gives the clients more option and the ability to look at my schedule and make an appointment that meets the clients needs.

Minpunten:

It was difficult using the Merchant Services to take payments. The price was in line with some of the other providers such as Square. Before taking payments from clients, I wanted to make sure it work. I used my debit card to charge $1.00. After I did that and started taking payments they froze my account, noting that I violated the Merchant Service agreement. It took several months to get this resolved. I had to find out which company Vagaro was using to process Merchant Services. I had to call so many times as well as write and mail out demand letters to get my founds. I found that it was less expensive going with one of the major processors such as First Data and Fiserv Merchant Services. I also was not impressed with Vagaro's customer service. I had issues with their Merchant Services as well as some other customer services issues. As I have been using Vagaro for the past decade I would have hoped that their customer service would be much better. Don't expect much from the customer service team or the management.

Awful booking system

Opmerkingen: Overall I would never recommend! It’s slow, buggy and the features do not outweigh how it bogs down your business and create lines up front because checking out is such a problem.

Pluspunten:

The only thing I like about Vagaro was cancelling. I miss a few features versus our new system, but overall the system does not have a lot of pros besides being able to color code services.

Minpunten:

The software itself is slow, buggy and we had multiple problems with it. After repeated calls to customer service they blamed it on our internet service which I upgraded with no change. I called back and they blamed my computer, to which I upgraded memory to make the computer faster. I continued to have issues. We just cancelled in January and they continue to bill me monthly, even after repeated attempts to get them to stop. Customer service takes an hour to get through to a person and they are not helpful.

Vagaro at Take Two Salon

Opmerkingen: What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly.

Pluspunten:

Vagaro iseasy to use, easy to train, and offers fair pricing.

Minpunten:

If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere

Efficacy of Vagaro is powerful for small businesses

Opmerkingen: My experience is satisfactory. Customer service is helpful. The resolution timeframe is fast. Overall function is effecient.

Pluspunten:

Vagaro is a powerful tool for small businesses.

Minpunten:

I want the system to list the business address for the location in the appointment reminders. Also I want vagaro to allow administrators to personalize the Personal Task time off. The selections are to narrow.

Vagaro is a key component to my small business.

Opmerkingen: Overall Vagaro is a great system that helps my small business run smoothly. And I love how easy customer service is to get a hold of.

Pluspunten:

I have been using Vagaro for almost 6 years and still love it! As a small business owner is it challenging to juggle all roles of a business; owner, service provider, secretary ,customer service, book keeper, etc. Vagaro really helps in taking a lot of the day to day operations off my shoulders. The online booking and appointment reminders are amazing and save me so much valuable time! And having access to my business data at just the click of a button is amazing.

Minpunten:

One of my least favorite features is having to pay a swipe fee for each credit card transaction on top of my monthly fee. And paying extra to utilize other features such as online gift card purchasing. It would be nice if everything was one flat fee each month.

Great scheduling software that is constantly getting better.

Opmerkingen: I have really enjoyed using Vagaro, it seems like whenever I am thinking of something I would love to have the ability to do Vagaro has either just rolled it out or rolls it out a couple of weeks later. Their dedication to constant improvement has made using Vagaro really great. I also love how easy it is to use day to day. My receptionists and I have used other software for scheduling and it was usually a mess, having everything clean, simple, and easy to use has made my day to day work life much easier.

Pluspunten:

There are so many things that I really love about Vagaro. I looked at a lot of different scheduling systems before deciding on Vagaro. The others that I looked at were either too bulky and complicated or were too simple and lacked key features. Vagaro strikes a great balance of being full-featured while keeping things simple, intuitive, and easy to use.

Minpunten:

I wish there was a better way to add upgrades to services instead of having to add an upgrade as a separate service. I think this would make things easier for massage services which often have upgrades that are added onto the regular service.

Best appointment app out there

Opmerkingen: I am fully satisfied with Vagaro.

Pluspunten:

You get the biggest bang for your buck with this app. I have tried a few others in the past and paid way too much for features that Vagaro not only charges an affordable price for but the set up in easy and self explanatory that you don't really need to call into tech support. I have also tried several of different types of marketing on various platforms but Vagaro has one that I have gotten plenty of clients from. Their forms is amazing, you can do intake forms and send out surveys and given that we are going through a pandemic its an easy way to get fast feedback from you clients without being in front of them. Everything is basically customizable without being too overwhelming with their features. You can literally tailor it to your business needs without being forced to have a feature and pay for it just because it falls in a certain category. Keep up the good work Vagaro!

Minpunten:

Sending an invoice for a future appointment. Sometimes we get booked for chair events in the future and the company hiring us requests to pay a day or two before the event.

We love Vagaro

Opmerkingen: It's been grea; however, getting on with customer service has been a problem, which is understandable. With Mindbody the tech was able to pop on my computer screen to help, which convenient and sometimes easier than trying to explain a situation to the tech they can see what or who you are looking at.

Pluspunten:

It's user friendly, for both the studio and client. Being small business owner, the cost of services is saving me so much. Wish I would have made the switch long ago. I like that we have different options for packages an d services.

Minpunten:

Wish there was an easier way to checkout a clients for multiple days. Often times when I back to reconcile accounts, it would be nice to do one client and reconcile with a drop box check-out in one place for multiple days.

Vagaro Cares About Customer Service/Support

Opmerkingen: Overall experience, great value for what they offer, outstanding customer service/support that you can actually talk to over the phone and money maker option.

Pluspunten:

The fact that I can get a LIVE human being on the phone to help me with just about anything I need relating to the site. The folks in customer care and always patient, kind and helpful...even when I have grumpier days. Grateful to these wonderful beings!

Minpunten:

Well, I really would like it to integrate with a virtual receptionist like www.ruby.com As my business has grown, I'd love to be able to have this feature available to further help myself and my clientele. I also would prefer that the booking function automatically NOT allow for a customer to book sections that I've blocked off for time in between clients. The customer sees something different from what I see right now regarding this piece and we need to be on the same page with this.

Awesome software with amazing support

Opmerkingen: Currently we have been able to streamline our scheduling and payments with Vagaro. Recently we integrated zoom so that we could work our way through the COVID-19 crisis. It was one of the best and easiest to use additions vagaro has added.

Pluspunten:

Vagaro is extremely easy to use I love how they truly listen to the customers and are constantly evolving their software. They have done and continue to do so much for small business. Amazing bang for your buck!

Minpunten:

The only feature that I do not like about the software is the ability to past date payments. For example someone pays with a check and you do not input that payment the day of then you can not back date the payment date.

Vagaro Fan

Opmerkingen: I have no complaints. Vagaro has done exactly what they claim to do and has proven to be very user friendly.

Pluspunten:

Cost affordable All the features that are available Easy to use Clients love the reminders that they can get

Minpunten:

I haven't found anything yet. Using the marketing tools can be challenging for a new comer, but for the most part I don't have anything to complain about.

My Search For Software Is Finally Over

Opmerkingen: Using Vagaro I've found that it puts me at ease and I no longer stress about confirmations, keeping up with clients schedule for services, I am able to get deposits, clients can book themselves according to the availability that have, I can offer specials/discounts and know that they are not only sent to clients but announced on the site. Using Vagaro has definitely help making marketing much easier.

Pluspunten:

The Vagaro Software is very easy to use and has a video tutorial option for anything you aren't sure about as well as customer service persons on hand. After reviewing and researching multiple programs I decided to give Vagaro a try because they have excellent reviews, extensive options for all areas of business that allows for growth, reports to follow sales patterns, customization for services and sales, free software for credit card charges when you sign up for services and so much more. Best of all, it won't break the bank and they continuously offer suggestions on how to increase sales and bring in more clients.

Minpunten:

There aren't really any cons that I haven't been able to get help with via tutorial videos. If anything, there are so many options that I haven't learned everything the system can do after nearly 6 months. I feel like the system lags sometimes, but I cannot say for sure if it's the system or my connections.

Smart choice

Pluspunten:

I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.

Minpunten:

cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.

Features & functionality

Pluspunten:

Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

Minpunten:

I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Great app, but missing some key requirements for 2020 appointment booking, customer mgmt

Opmerkingen: Not the best. Development is not designed for real business processes in the health and wellness industry. Explaining to customer service what issues are is NOT productive. Customer Service reps are NOT trained, but learn on the job, most calls are put on hold while CS rep confirms with experienced personel, sometimes as long as 15 min. Hold and wait times are extremely ong

Pluspunten:

Inexpensive, easy to set up, basic appt booking and packages available

Minpunten:

Pkg use is not based on value, rather on total paid divided by # used Monthly subscription is not user friendly, 6 month subscription should ONLY renew every 6 months vs each month which confuses customer Emails should NOT be sent for every change to calendaring as sometimes rebooking, re re booking is needed and even though during rebooking I can select NOT to send to customer, Vagaro sends ANYWAY based on customer being signed up to ever receive email/text/sms. To compensate, the work around is customer are NEVER set up to receive emails or text or SMS and all confirmations are done manually via NON AUTOMATED text Package totals cannot be modified after purchase. Ex: Owner policy is late cancel (48 hr notice required) or no show is full charge to customer. If client cancels same day and another client wants that appt time, both have to be booked on the same day at the same time in order to reduce package by 1 for no show client and charge package (or credit card) for client that really came and used that time slot. Although the user interface is titled modify # of remaining in package, the change DOES NOT change number remaining it changes total of package and thus all appts are repriced by the software, confusing both the accountant and the customer No reporting or "view" of client visits and charges from client account Owner has to go to a separate function called reports, run transaction report (memorize when the client was at the shop..eg last 6 months) AND the repo