Showpass reviews

A great alternative to the big ticketing platforms

Opmerkingen: Our overall experience is positive and the platform works and reports well.

Pluspunten:

Showpass is a local business and our company loves to work with other local businesses. We love a good alternative to the high fees of the larger platforms. It's easy to use and we can customize so much without Showpass stepping in.

Minpunten:

We have lots of demands and some of the features are not there or slow to implement or complete.

Definitely recommend, and that's the highest praise

Opmerkingen: Excellent, I had never set up a ticketed event before, there was lots of help, and it just keeps getting easier and easier.

Pluspunten:

That it is Canadian, and located in the same province as our business. Any time I have a problem, there is help right away.

Minpunten:

There are a couple things in the reports I wish I could find, but to be fair, I have not asked and maybe I'm just not looking in the right spots.

Review

Pluspunten:

easy to learn and set up for the basic event build

Minpunten:

scheduling is horrible for ticket launch and cant combine tickets after launch

Innovative and Technology Centric

Opmerkingen: Overall the communication has been excellent! Responsiveness to urgent matters have always been addressed in a timely manner. With Showpass's industry leading technology and service, we feel that we can trust ShowPass not only as our platform but as apart of our Team, always striving for our mutual success!

Pluspunten:

Showpass is a technology first company who values relationships and new ideas. The looking glass through which they see the venue, festival, and direct-to-artist ticketing marketplace is thoroughly refreshing compared to the old monopolistic ways of a soon to be by gone era.

Minpunten:

We would like to see their old App version removed from the App/Play stores as it is confusing to end users on which one to use.

Awesome Client Support Team!

Opmerkingen: Overall, Showpass has been great to work with and has elevated our ticketing experience.

Pluspunten:

Their client support team is very quick to respond and help with anything that we need! Additionally, they have been able to innovate and build new features that have greatly improved our event set up.

Minpunten:

We've had a bit of trouble with scanning in the past but the Showpass team was helpful in finding solutions for our issues.

Showpass is my go-to event listing provider!

Opmerkingen: They have been attentive and have great customer service representatives

Pluspunten:

Affordable fees and easy use interface. The metrics are easy to interpret and are helpful when booking future events.

Minpunten:

I would like the mobile app version to be able to access the same dashboard as a laptop browser.

Proud to be a customer

Opmerkingen: Showpass has honored everything they’ve said and are continually seeking input for improvement.

Pluspunten:

The vast flexibility it gives us and the customer service experience.

Minpunten:

Over featured and because of too many extras took a bit longer to train. That’s not really a con though

Great ticketing service for throwin concerts!

Opmerkingen: I have had zero issues in setting up and selling tickets, scanning tickets at concerts and payment has been very prompt.

Pluspunten:

Very easy to use. Staff are very helpful when things go wrong and reply to the chat window really fast. Event set-up is largely intuitive, ticket scanning was flawless. Low fees for customers, lots of fees payee selections . Emailing all guests is great. I don't know how much going into the weeds is valuable here, but I can say that this service has been excellent and I would definitely recommend it.

Minpunten:

One of the only thing I can think of is that some of the language/terminology isn't clear at first, but the FAQ really helps with that so it's not a real issue. 1 thing I wish was clearer though is that I had to absorb a lot of fees in order to do full refunds for a cancelled event. I was told I would be invoiced. It wasn't super clear to me in all the reporting exactly what amount was what I paid. The breakdowns are numerous, there's a lot of info which is great, but that one thing wasn't clear to me. For my year end, doing my taxes, it would be nice to demonstrate that amount separately instead of it being included in the rest of the overall amounts. Support emails aren't replied to quickly, but then again the chat window is extremely fast and much more efficient for dealing with multiple issues at once, so forget that, I'm looking for flaws where there haven't really been any. None of this is really a big issue.

Great Website

Pluspunten:

Their software is easy to use and I love the explore feature. And I like that they are a Canadian company employing fellow Canadians.

Minpunten:

I am unable to make a donation with the company that I want

Really easy to use

Opmerkingen: I used showpass to sell tickets to my school's pep rally and it was super easy.

Pluspunten:

The platform is simple and intuitive to navigate.

Minpunten:

I haven't found anything I didn't like yet.

Showpass review

Opmerkingen: It's good. We use it for events that requires purchase to secure the seat

Pluspunten:

adding important info on the actual tickets. Doors open information.

Minpunten:

If there is more than one event happening, then the transaction information just flows in as it comes true. And it gets confusing one a person buys 2 tickets for different events, it shows up on primary report of the first event, for example.

Music Collective Switched Over From EventBrite

Opmerkingen: Customer success team is wonderful and is fast to reply - amazing!

Pluspunten:

More features, much more intuitive dashboard, better reporting

Minpunten:

Can be hard to understand all of the terminology - documentation is good but somewhat time consuming to comprehend

Review

Pluspunten:

Ease of use, great support, flexibility to set up assigned seating

Minpunten:

Reporting is always a little to be desired, but that goes with most platforms. Built in comparison to another game or another year would be helpful.

A Great Event Management Solution For Business

Pluspunten:

I like the ease of booking events with the help of Showpass The software makes ticketing and general event management easy Deploying and using Showpass is straightforward

Minpunten:

We have all features we require and Showpass has been effective

Great Personalized Service

Opmerkingen: My experience has been excellent so far. I had a great customer service representative help sign me up. Then another great representative helped me sort out a challenging location issue as my event was on a college campus, and the building the event was in was a long ways away from where the map was directing people using the College's address. The representative spent the time working with me using the longitude and latitude of where I needed the audience members of the event to be directed to, ensuring that no one would get lost and miss the event.

Pluspunten:

Excellent personalized customer service. My event was on a college campus and the only address for the campus took event goers to the main college entrance, which was 2 Km away from the building where the event was occurring on campus, which would be a huge problem on the day of the event as people would a long ways away from where they needed to be, and be wandering around aimlessly, possibly missing the event Customer service representative [sensitive content hidden] worked with me to use the longitude and latitude coordinates to make sure that my event goers would be taken directly to where they needed to be.

Minpunten:

Haven't found anything I don't like yet.

Great system, easy to use

Opmerkingen: Mostly good experience and easy to use. Have recommended to other organizations

Pluspunten:

That allows you to set up individual and packages

Minpunten:

The ease of set up of packages having to redo stuff could be improved on

Love Showpass

Pluspunten:

Easy to use platform as it’s simple I. Use Love the digital ticket option and getting rid of paper ticket The payment options are safe and reliable All in one platform

Minpunten:

Nothing specific that I can think of at the moment Probably covering the big stampede event will be something I’d like to see next

I <3 Showpass

Opmerkingen: Positive experience! Fast and easy check out

Pluspunten:

Quick and simple to purchase event tickets!

Minpunten:

There are not enough local vendors/events.

Showpass Fulfilled Our Needs

Pluspunten:

We utilized Showpass for our ticketed VIP events for the past two years and it proved to be reliable and user-friendly. Both the desktop and mobile app made managing our event, purchasing tickets, and scanning guests' tickets at the entry point of our events a seamless experience.

Minpunten:

At times, the website navigation and retrieving sales reports felt less intuitive.

Korora Choir Association showpass

Opmerkingen: Good - easy to use, has most of the features we need.

Pluspunten:

Ease of use, especially for the volunteers.

Minpunten:

Sometimes the max. number of tickets has behaved strangely. We also don't like that we can't see our donor report.

Happy Customer

Opmerkingen: Easy to do business with, convenient, up to date technology

Pluspunten:

Easy to navigate ticket purchase. Prompt

Minpunten:

Nothing bad to say, fees, nobody likes fees but I understand the nature of the business

Showpass Rocks

Opmerkingen: Absolutely awesome, love all services that showpass offers.

Pluspunten:

Best Tickets Site small business going out there today.

Minpunten:

Just wish payout was faster so we didn't have to wait for our money.

The honky Tonk markets

Opmerkingen: It’s been a positive experience all round.

Pluspunten:

Showpass is smooth transactions from beginning right up to showtime

Minpunten:

It can be a bit pricey if you have to build more then one event within the event to manage different groups

Satisfied User.

Opmerkingen: Overall I find it to be an easy user experience.

Pluspunten:

It is very easy to get tickets as a user.

Minpunten:

I personally find the pages load slower than I would like.

Showpass review

Opmerkingen: So far very positive, look forward to learning more about it

Pluspunten:

I am new to showpass but cetainly a fan so far.

Minpunten:

Contacting anyone for help is a challenge