Omnisend reviews

Very nice for marketing solutions

Opmerkingen: We have been using Omnisend for both campaigns and workflows and customized everything with our needs. Customer service responds well when needed help and they are very knowledgeable and reacts very fast.

Pluspunten:

Has pre-built e-commerce workflows and automation workflows with pre and post purchase follow-ups, and lots of other features that can create your sms or e-mail marketing campaings from scratch and lets you have a view of any campaigns from their beginning to their end with generating performance reports. Highly using the high management reports for the management and the whole company. Works really well with banking campaigns when targeting spesific customers.

Minpunten:

The product should work on their own, integration with other tools might be problem.

Easy newsletter for shopify customers and not only

Pluspunten:

Omnisend allows you to define complex automatic communication workflow with different channels: email, SMS, push, facebook, you name it. The template editing is not the best, but still quite powerful and intuitive.

Minpunten:

The signup workflow from Shopify works only for customers signed up via the form, not for customers that signed up during an order. This cause quite a lot of friction, I hope they will add the order as a trigger in the future. To use the more advanced channels like SMS, push notification and Facebook messages, you need to pay a more expensive plan. For a small business, it may be not possible.

Under the Radar ESP

Opmerkingen: This has been a surprisingly positive experience after having not heard of Omnisend until I arrived in my current role.

Pluspunten:

Suprising at how reasonable priced this solution is when compared to others. Large database numbers can be cost prohibitive, but my Account Manager works with me on pricing.

Minpunten:

Really wish that we could update naming conventions on images in the library. This is a pain point.

Many features

Opmerkingen: Overall I am satisfied!

Pluspunten:

It helps us with people who sign up for our mobile app - they are added to our contact list and then receive a welcome email.

Minpunten:

The email content builder is glitchy. Fonts, colors, etc.

Omnisend for emailing is ok

Opmerkingen: It's been alright but i am locking for a different provider

Pluspunten:

The emails sent to get people to purchase abandoned carts

Minpunten:

Templates arent as nice as some email marketing companies and sometimes it isnt as easy to use

Best Email Marketing Tool for Shopify

Opmerkingen: Omnisend is second to none in terms of managing my email campaigns and automations. Once set up, everything just runs smoothly in the background so the majority of our marketing is on auto-pilot.

Pluspunten:

I love Omnisend. Having used it for sveeral years now, it is incredibly intuitive and easy to use. Setting up automations and forms and managing email campaigns in so incredibly easy.

Minpunten:

The email campaigns functionality can be a bit slow to respond. The automations are great once set up, but not very intuitive and difficult to manage and copy over to new automations.

Best Email Marketing Software for our Ecommerce Brand!

Opmerkingen: It was a nice experience with the Omnisend. We overall loved this tool for our automations and customer engagement.

Pluspunten:

Omnisend is the best email marketing tool for our fashion brand. We have used this tool a lot for our automations and campaigns, on a daily basis.

Minpunten:

It's kind of a complete tool in the email marketing industry, and we loved this tool a lot.

Awesome for communications

Opmerkingen: Omnisend has been a great and easy experience from beginning to end.

Pluspunten:

This is a really easy platform to use for sending out mass emails. We used it for internal company communications and it was convenient to set up different audiences to send emails to depending on the subject. The emails are very customizable too.

Minpunten:

The only thing I would choose to improve is the "preview" feature. A lot of the times the preview didn't look exactly like the actual email on my browser (some of the word spacing would be off, pictures slightly different sizes, etc.). Not a big deal but a little annoying.

Great Email Marketing for Ecommerce

Pluspunten:

The data and insights it provides on customers, orders, behaviours and experience.

Minpunten:

The limitations with the design templates.

A Great Email Marketing Solution

Opmerkingen: I have had an awesome experience with Omnisend

Pluspunten:

I like that Omnisend comes well equipped with great marketing features. It is smooth to understand and comes well equipped.

Minpunten:

So far Omnisend has all we needed. No complaints.

Good App - lots of options, good support & easy to set up

Pluspunten:

I love the live view of the software & find it captures much more data than I ever did on MailChimp as to who has clicked through & actions taken. The abandoned cart in particular is way more effective than mailchimp ever waas. After years of having a social media company manage my newsletter, I moved to ominsend when MailChimp stopped working with Shopify. I was able to manage the migration myself and support was excellent, from simple questions too difficult set up's questions. I like the many options for follow up drip series of follow-ups, abandoned carts, re-engaging customers. Love the gift box (although I do wish redirect/answer didn't go to a non-secure link as this comes up on my antivirus every time) & scratch & win. The base price of this app is reasonable and offers a lot of options included with it.

Minpunten:

I love that this app has pop up's built-in but I wish they were more customizable to my theme. The wheel for example doesn't go with my color scheme so I haven't been using it. I have been trying to build a pop up exit offer to link to a quiz but can't get it to look right or work. I have tried several but have never put any into use as they either don't match my colour theme or I can't get them to do look how I want. I would like to see an overall metric that shows growth of my entire list instead of giving stats by each catagory such as automation, campaigns etc. While this info is great I would like to see the overall list growth as an additional stat as I watch the size of my list growth each week. The base price is reasonable but the next step up is a huge leap. I tried the upper price option for a month but found I wasn't making progress with the sms & messenger portion. It costs so much more I downgraded as it isn't affordable to test out. The ala carte add on's for these are way to expensive to acutally use (a person may as well just upgrade). I would like to see these options a bit more affordable as they take some time to build & start seeing results. There are apps that do messenging, sms & text at no charge or minimal/month & while I prefer to have everything under one app I would go with a less expensive due to the big leap in price. Would like to see loyalty program integrated

Best email service for new bloggers!

Opmerkingen: Amazing! Even the customer service is really good.

Pluspunten:

I love how easy it is to use this email service. I used Mailchimp for years, and struggled with the outdated features. There was nothing keeping me loyal to Mailchimp so I looked around for a new email service. I used plenty of email services (mailjet, sendinblue, Mailchimp) out there before I came across Omnisend. Mailchimp sucks - just trying to create 1 email takes forever because it’s so laggy. Mailjet is ridiculously buggy and has no brand customisation which is obviously a major aspect when creating brand loyalty and trust with your subscribers. Omnisend is by far the best. And on their free plan you get 15,000 emails FREE per month, which is a crazy amount for FREE! But the most amazing feature has to be the unlimited subscribers - now this is the biggest benefit, because most email services charge you depending on how many subscribers you have. Which for a blogger SUCKS because it’s almost as if they are punishing you as you get more and more successful!

Minpunten:

Honestly, I’ve been using Omnisend for a few months now and I can’t think of anything I dislike about the service. After using so many crappy email services, I can’t believe I didn’t find Omnisend sooner.

Best Value Product - Converting Lots of Klaviyo Accounts to Omnisend

Opmerkingen: We wholeheartedly recommend all of our clients switch to Omnisend. There are just too many reasons NOT TO SWITCH! They're amazing.

Pluspunten:

The most impactful feature right off the bat is the savings you will receive when compared to Klaviyo. Once you get over the massive amounts of $$$$ you will save each month, then you fall in love with the ease of how the platform works, how it explains everything in detail, how it walks you through email and sms flows, etc. It's brilliant in every way. Then, you will fall in love with the support they provide to all of their customers. Can't figure something out, or have a special workflow you can't figure out? They will help you!

Minpunten:

There is absolutely nothing that I would change about their service.

Omnisend HELPED our online revenue

Opmerkingen: Our overall online revenue has really skyrocketed since using Omnisend. Before we were just relying on social media posts when it came to online marketing. With Omnisend we are now GURANTEED to hit the inbox of everyone who has purchased from us and wants updates. This is the exact audience who will purchase from us again all due to our Omnisend e-blasts!

Pluspunten:

I find that Omnisend works really great for our small company! I love that we can track our sales from our campaigns and show that the cost of Omnisend is really paying for itself from the revenue we receive from our e-blasts! Overall it is a pretty simple interface and we choose to use it over other larger email marketing programs.

Minpunten:

I'm not extremely knowledgeable about coding. I find that when I use the "Featured Items" template on mobile devices it stacks the items rather than keeping them in a row as displayed on desktop. I would really like if this feature kept my elements in a row because otherwise it makes my email very lengthy.

Is Omnisend right for you?

Opmerkingen: Omnisend has made my email marketing automated so I spend less time on the emails.

Pluspunten:

I have been using several email campaign providers for the past 10 years yet none have had the best customer service, a simple set up and amazing templates that you can customize. As a newbie to the software it can be intimidating but the youtube videos are so helpful. If you get stuck Omnisend has great customer service very polite and they respond very quickly. It was also easy to set up. I had to use an API to transfer my information to Omnisend so I just followed the directions. The Omnisend directions give you print screens so it makes it that much easier to follow. Lastly, Omnisend has easy to use templates just drag and drop. Thank you, creators, of Omnisend for taking the time to hear what the email marketers need!

Minpunten:

This software is easy to use and can feel that you are doing something wrong. Also if you need major tech support they do take a day to answer and that can be stressful if you need them as soon as possible.

Easy to use....easy for begginers....perfect for marketing

Opmerkingen: It has been a real help with us for email marketing

Pluspunten:

I love how we can track the sales and click through rate with your software.

Minpunten:

Price could be better. Support is good would be nice to talk in person to someone that could save time that going back and forth with messages.

Omnisend. Great solution for busy marketers.

Opmerkingen: Fantastic onboarding and migration team, they work with you to make sure everything is set up and you are completely happy. The ongoing support is also spot on.

Pluspunten:

Lots of automation which is easy to configure out of the box, and easy integration with our eCommerce platform and other marketing apps. It works for us 24/7 and helps convert customers.

Minpunten:

The emails can be a little basic design-wise and it lacks a few features of its main competitors, but this is improving all of the time.

Big fan of Omnisend

Opmerkingen: We've been really happy with Omnisend for the last number of years and will continue to use the app in our marketing activities.

Pluspunten:

Omnisend is a powerful tool that's easy to use, offers customizable features, and exceptional analytics.

Minpunten:

We had some issues when converting from old builder to new builder but it turned out to be a simple user error and customer service helped us right away.

Why You Should Consider Omnisend

Opmerkingen: Omnisend lets us build our email marketing lists, automate email communications and easily design newsletters, it works very well with Shopify and while prices have increased recently it still represents good value

Pluspunten:

Great list and email design management at a price that is more than competitive compared to some of the other big players in this area. The customer service is also very good

Minpunten:

WE have 3 ecommerce stores in different territories - when creating automations and emails it should be easier to copy existing flows and templates from one store account to another - it often feels like this was forgotten in the original build of the software. THe ability add short videos into emails would be good to

Great App

Opmerkingen: So far it's been very positive, the customer service team rocks!

Pluspunten:

Helps me easily reach my customers in each step of their purchasing journey.

Minpunten:

Integrating certain software, creating segments

Not Bad... I like some of it, but they raised priced significantly this past year....

Opmerkingen: so, so... again as I have stated, I am ok with a price increase from companies as I realize companies need to improve margins and top-line sales revenue, but as a customer of theirs for nearly 2 years and glowing recommendations to my friends/ colleagues in the industry... I no longer recommend the product as you can get more value for your dollar for what they now charge. But for me at this time, their hooks are in tight at this point, so Im stuck for the moment but will be looking for a new platform to switch to soon unless they reduce their price which I know they wont AND/ OR improve the value for what I am now having to spend.

Pluspunten:

Not Bad... I like the product and have been using it for 2 1/2 years - and I signed up originally because the price was great, but now, I don't love the platform for the price they now charge. The company raised the price significantly this past year... when I say significantly, I mean close to 400% -- and nothing really really changed for the price increase. I would have switched platforms actually because I don't like the following features, or lack thereof for the price they now charge: - Lack of themes like pre-built Black Friday, Holiday, Cyber Monday, etc themes - You have to re-fill in your social media information each/ every time you send a new email campaign - Email templates they do have are somewhat dated, and are not fresh/ modern

Minpunten:

- Lack of themes like pre-built Black Friday, Holiday, Cyber Monday, etc themes - You have to re-fill in your social media information each/ every time you send a new email campaign - Email templates they do have are somewhat dated, and are not fresh/ modern

Excellent for Email Marketing and Abandoned Cart Recovery Automation!

Opmerkingen: We use Omnisend for abandoned cart recovery and for email marketing.

Pluspunten:

After Jilt shut down, they recommended Omnisend for our marketing needs. - All data from Jilt was imported without any problems, the contacts and tags as well. - Unlimited contact list size for free unlike other services. Though the active contacts are limited to 250. - Free 500 emails per month is enough for a small business like ours, also offered us 500 free push notifications and SMS which is rare. - The email templates are easily editable, professional and sleek. - Email customer support is nice and fast to respond, even for the free plan. - All automations and workflows available in the free plan, no strings attached. - Auto generated unique Discount codes with Woocommerce integration for free in the basic plan. To summarize, I would say that any and every function is available right from the basic plan, no limitations. It was great to learn about them before paying without any caveats.

Minpunten:

There is not much to dislike, it is an overall amazing service. - Had trouble initially with integration with Woocommerce, had to contact customer service as the documentation was not up to date. - Interface is a bit complicated to navigate.

Great E-mail marketing software

Pluspunten:

Omnisend UX and UI are one of a kind. This platform makes sending emails so easy and satisfying that it's a no brainer to send out campaigns.

Minpunten:

Sadly, it's not natively set up to manage multi-lingual campaigns and automation. That being said, you can still create workarounds for that.

Best ESP hands down

Opmerkingen: overall i love the experience, customer service and pricing is perfect for what we need it for.

Pluspunten:

the ease of use, mobile friendliness and the way it allows me to customize and modify each slice

Minpunten:

wish the website was a little more mobile friendly when having to edit/schedule an email send on the road

E-Commerce Business driving hundreds of thousands of dollars in sales using Omnisend

Pluspunten:

The campaign builders integrations make building stoppable e-mails extremely optimized for conversion and the segmenting is really powerful.

Minpunten:

I think in a rare case, the new builder is better than the old. Most softwares and tools we get so attached to that the updated systems don't feel intuitive or easy to use. The new e-mail builder is actually great