Wij helpen bedrijven al 18 jaar
betere software te kiezen
Lokaal product
Over RoomRaccoon
Simpelweg een beter hotel management software
Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money.
I found it took a while to set up and add in everything and I was a bit sceptical it was going to be intricate to use but this is not the case now.
Reviews filteren (60)
Sorteren op
Reviews filteren (60)
Zeer leerzaam
Pluspunten:
Dankjewel voor deze persoonlijke masterclass. Ik heb energie veel geleerd
Minpunten:
Niet, ik heb geen minpunten. Ben zeer tevreden.
Reactie RoomRaccoon
vorig jaar
Thank you for your positive review, Annemiek! We appreciate your kind words and are thrilled that you found our masterclass educational. Hope to see you again soon! Team RoomRaccoon
Gebruik Roomracoon
Opmerkingen: Als er iets is staan ze altijd voor je klaar
Pluspunten:
Gebruik vriendelijk, vriendelijk personeel! Fijn dat je cursussen kan volgen
Minpunten:
Soms geen contact kunnen krijgen met een Nederlands sprekende medewerker
Reactie RoomRaccoon
vorig jaar
Hey, Monique! Thanks for sharing you valuable opinion. It's great to hear you're enjoying our user training programme. We've worked very hard to be able to offer these training sessions to our hoteliers and help them make the most out of our system! Also, we are currently on the hunt for more Dutch-speaking Raccoons to offer the best support to our users, in their own language. Again, thanks for you feedback! RoomRaccoon Team
Eerder overwogen alternatieven:
Slechte klantenservice trekt dit verder goede product diep dal in.
Opmerkingen: Tijd om een recensie achter te laten. De klantenservice van Roomraccoon is écht een verschrikking (geworden). Alles (zowel ontwikkeling als klantenservice) is verplaatst naar Zuid-afrika. Dat op-zich is geen probleem, maar geen enkele medewerker die je spreekt lijkt inhoudelijk iets te kunnen of mogen doen. Ze zijn afhankelijk van 'product teams', 'leadership teams' of andere mensen die ze slecht zeggen te kunnen bereiken waardoor je effectief tegen een muur praat. Wekenlang. Zonder voortgang.Klantvriendelijk is Roomraccoon allerminst. Wat voorbeelden:- Ze sturen facturen waar met rode letters op staat 'betaal niet, wordt geïncasseerd' naar bedrijven in landen (Zwitserland) waar ze helemaal niet blijken te kunnen incasseren. De incasso mislukt, en vervolgens volgt er geen waarschuwing, nee, ze gooien gewoon je PMS op zwart (7 dagen na verzenden factuur!). Je kunt niet meer bij je reserveringen, je kunt geen mensen inchecken en er kan niet meer geboekt worden, totdat je betaalt. Dat kan enkel met creditcard of bankoverschrijving. Heb je geen creditcard? Gewoon een paar dagen wachten. In de tussentijd deblokkeren? Niet mogelijk.- Een gast is er in geslaagd om via het door RoomRaccoon ontwikkelde boekingsportaal een verblijf te boeken tegen een tarief dat 300 CHF te laag ligt, per nacht, voor 8 nachten. Schadepost 2400 CHF; aantoonbaar niet onze schuld. Roomraccoon is al een maand bezig om überhaupt een inhoudelijke verklaring voor hoe dat kan gebeuren, laat staan hoe lang
Pluspunten:
- Functioneel compleet- Veel integraties
Minpunten:
- Totaal gebrek aan klantenservice- Significante prijsverhogingen- Geen Open API
Reactie RoomRaccoon
2 jaar geleden
Thank you for taking the time to share your valuable feedback with our team, Remco. We strive to provide the best technical support to each and every customer and are sorry to hear that your experience was not up to scratch at this time. We would like the opportunity to make this right, and our Global Head of Customer will be in touch with you shortly.
A wonderful platform for your independent hotel
Pluspunten:
RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money!
Minpunten:
They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them.
Easy to use product
Opmerkingen: Although the product has a higher price, its functionality us excellent, everything works perfectly.
Pluspunten:
Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.
Minpunten:
The price is higher than another product and to have the full function of product, it is necessary to use several upgrades.
Reactie RoomRaccoon
vorig jaar
Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.
IT IS A SCAM
Opmerkingen: Horrible! I wouldn't wish this kind of experience to anybody
Pluspunten:
Horrible, how they treat customers is unacceptable.
Minpunten:
We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.
Reactie RoomRaccoon
vorig jaar
Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team
Great service, product & partner
Pluspunten:
Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach
Minpunten:
Nothing, RoomRaccoon has been a fantastic partner to us
Quick Responses
Pluspunten:
RoomRacoon does a great top of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone.
Minpunten:
When I initially on boarded with Room Raccoon I found it hard to get responses to my questions but lately they added a US manager, and I have had quick feedback on all of my questions. The support seems extremely accessible.
Reactie RoomRaccoon
9 maanden geleden
Thank you for sharing your feedback with us, Lila. We're thrilled to hear that you've found RoomRacoon to be effective in managing your property operations. We're also delighted to hear that our competitive pricing and hassle-free sales process were factors in your decision to choose RoomRacoon. We strive to offer value without compromising on quality. Thank you once again for choosing RoomRacoon, and please don't hesitate to reach out if you have any further questions or feedback. We're here to assist you every step of the way!
Great
Pluspunten:
all in one hotel/lodge management. great front of house and great back office.
Minpunten:
pricing structure for small lodges like ours. Add ones like extra users which should be basic
Reactie RoomRaccoon
vorig jaar
Hey there Stephen, Thank you for your feedback. We appreciate your positive comments about our software. We understand your concerns about our pricing structure, especially for smaller lodges. Your input is invaluable, and we are reviewing our plans to ensure fairness and transparency. We aim to address your specific concern about extra user charges. We value your business and are committed to providing excellent service. If you have any more feedback, please feel free to share. Best regards, team RoomRaccoon
Room Raccoon simply the best
Opmerkingen: In general good support
Pluspunten:
Easy to use and definitely good support when a problem arises.
Minpunten:
Not really. We are quite satisfied with the product
Reactie RoomRaccoon
vorig jaar
Hey Anina, Thank you for your kind words and positive feedback. We're thrilled to hear that you find RoomRaccoon easy to use and that you've had a positive experience with our support team. Your satisfaction is our priority, and we're delighted that you haven't encountered any major issues. Warm regards, Team RoomRaccoon
Conversion Tracking only in premium package
Opmerkingen: Nope. A tool what makes analytics a premium asset is not to be recommended. I'd change immediately but the [sensitive content hidden] doesn't want to change software yet
Pluspunten:
It does what it needs to. Customer service was okay, once you reached someone.
Minpunten:
If you want ecommerce/conversion tracking you need to have premium. That's absurd and the pricing is steep enough.
Reactie RoomRaccoon
11 maanden geleden
Thank you for sharing your feedback with us, Adrian. We understand that having essential features like ecommerce and conversion tracking restricted to our premium package may seem frustrating. However, we continuously evaluate our pricing structure to strike a balance between offering value to our users and maintaining the sustainability of our services. Regarding your experience with customer service, we apologize for any delays or inconvenience you may have encountered. We're committed to improving our support channels to ensure that our users receive prompt and helpful assistance whenever needed. We genuinely value your business, and we'd be more than happy to discuss your concerns further and explore potential solutions. Please feel free to reach out to our team, and we'll do our best to address your needs.
Gamechanger!
Opmerkingen: What i like most about RoomRaccoon are the smooth and comprehensive features like channel management together with online payment integrations and the tools for sending confirmations and managing bookings in real-time.
Pluspunten:
i love the interface and the fact that the customer support is very responsive and efficient in it's problem solving skills
Minpunten:
the inital onboarding process was a little bit longer than expected
Great experience!
Opmerkingen: Overall my experience has been nothing but short of great, clients are very happy and satisfied with the services provided by the team at RR.
Pluspunten:
- Fast customer reply - Attention to account fom existing clients and new clients - Flexibility and amazing customer support
Minpunten:
From my experience with clients working with them, there was no lowlight i can mention
Sehr gute all-in-one Hotel Software
Opmerkingen: Roomraccoon unterstützt eure treuen Kunden, die diese Software nutzen, bezahlen und verbessern, als eine ständige Expansion voranzutreiben auf Kosten des Systems und der Kunden
Pluspunten:
Viele Möglichkeiten das eigene Hotel zu verwalten. Der neue Customer Success Manager kümmert sich direkt um seine langjährigen Hotelpartner.
Minpunten:
Bugs. Aber das gesamte Team ist sehr bemüht diese zu beheben.
Reactie RoomRaccoon
8 maanden geleden
Wir entschuldigen uns aufrichtig für die negativen Erfahrungen, die Sie mit unserem Service gemacht haben, Andreas. Es ist enttäuschend zu hören, dass Sie Probleme mit Bugs hatten und mit unserem Preismodell unzufrieden waren. Ihr Feedback ist für uns sehr wertvoll, und wir nehmen es sehr ernst. Wir würden uns freuen, wenn wir Ihr Anliegen mit Ihnen besprechen könnten, und jemand aus unserem Team wird sich in Kürze mit Ihnen in Verbindung setzen.
Excelente suporte e boas funcionalidades
Opmerkingen: Como um todo, tem sido uma experiência bastante positiva. Tenho bastante suporte, resolvem qualquer pendência, o valor é justo pelo serviço.
Pluspunten:
O suporte ao cliente é muito bom. As funcionalidades são bem úteis e pensadas na experiência de gestão. Bastante customizável e prático de usar.
Minpunten:
As vezes preciso clicar na reserva e depois voltar para ver alguns detalhes (número de hóspedes, valor, informações complementares) que poderiam ser visualizadas passando o cursor em cima. Seria bom que tivessem uma aplicação com algumas funcionalidades de gestão, mas o site é perfeitamente responsivo nos smartphones e tablets, então não chega a ser um problema.
Reactie RoomRaccoon
vorig jaar
Thank you for taking the time to share your detailed feedback with us, Bruno! We're delighted to hear that you've had an excellent experience with our support and find our features beneficial for your management needs. We appreciate your constructive feedback regarding the reservation details. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out. We greatly appreciate your support and look forward to serving you even better in the future.
Fast tadellos
Opmerkingen: RoomRaccoon bietet wirklich kleine Häuser eine wunderbare "Rundum Lösung" mit sehr coole Funktionen und Innovationen.
Pluspunten:
Ich kann sehr schnell Zimmer reservieren, Preise/Zahlungen anpassen und mit dem Gast kommunizieren. Vor das Ende vom Telefongespräch hat der Gast bereits die Bestätigung/Offerte/Stornierung erhalten.
Minpunten:
Das Repportwesen. Tagesabschluss findet mit Screenshots und keine genaue Zahlen statt. Man kann in der Vergangenheit Anpassungen machen. Schnittstelle mit Gastronovi war sehr mühsam und heute noch unbefriedigend.
Reactie RoomRaccoon
vorig jaar
Thank you for your thoughtful review of RoomRaccoon, Dennis. It's fantastic to know that you've been able to efficiently manage room reservations, adjust prices, handle payments, and communicate with guests seamlessly. We understand that the reporting system has been a concern for you. Your feedback is essential, and we're actively working to enhance our reporting capabilities. In fact, we have launched several new reports that should give you a more thorough breakdown of your revenue performance. If you have any more insights or suggestions, please feel free to contact our team.
Preis-/Leistungsverhältnis stimmig
Opmerkingen: Seit 2019 im Einsatz und alles in allem sehr zufrieden
Pluspunten:
- benutzerfreundlich - 99,9% zuverlässig - im Großen und Ganzen guter Support
Minpunten:
- Softwareaktualisierungen oder Serverupdates, die meine Einstellungen beeinträchtigen, ohne daß ich vorab darüber informiert werde - teilweise wechselnde Ansprechpartner im Support
Reactie RoomRaccoon
vorig jaar
Dear Frank, First of all, thank you for your continued trust in our services since 2019! We apologise for any inconvenience caused by the product updates. We are working to improve communication in such cases. If you have further suggestions or questions, we are always happy to help. Team RoomRacoon
Achtung vor diesem System
Opmerkingen: Leider inzwischen Katastrophal! Hier fühlt man sich inzwischen leider wirklich, als ob man auf den völlig falschen Partner gesetzt hat!Kundenservice und Zusammenarbeit sind nicht möglich! Bei Updates werden Funktionen gelöscht!
Pluspunten:
Inzwischen nichts mehr! Die Cloud Lösung ist gut
Minpunten:
Leider hat der Service und die Funktionalität rapide abgenommen! Probleme werden nicht behoben, Tickets nicht bearbeitet, Mitarbeiter sind nicht erreichbar!
Reactie RoomRaccoon
vorig jaar
Thank you for your feedback, Tina. We understand how important it is to have a reliable and responsive service, and we regret any frustration this situation has caused you. Please know that your feedback is valued, and we are actively working to address the issues you've raised. We appreciate your patience and are here to assist you with any further questions or concerns. Best regards, Team RoomRaccoon
Gut zu bedienende Hotelsoftware
Opmerkingen: Rudktion der Arbeitszeit
Pluspunten:
Einfachheit der Anwendung, Aufbau des Systems
Minpunten:
Es fehlt die Möglichkeit -rechnungen zu splitten (auf einzelne Tage) und zu wenig Änderungsmöglichkeit bei Portalbuchungen
Reactie RoomRaccoon
vorig jaar
Hey there Sandra, Thank you for sharing your thoughts. We've duly noted your feedback regarding the need for invoice splitting and enhanced portal booking options. On the other hand, we're thrilled to hear that our software has reduced the time you spend with daily processes. Should you have any more questions, please don't hesitate to contact us. We're here to assist. Team RoomRaccoon
Perfekte Hotelsoftware
Opmerkingen: Alles in allem sehr gut
Pluspunten:
Die gezielten Einstellungen bei verschiedenen Preisen
Minpunten:
Telefonischer Support ist schwierig, es ist telefonisch keiner auf die schnelle erreichbar
Reactie RoomRaccoon
vorig jaar
Hey Klaus, Thank you for your positive feedback on our software. We're glad to hear you find it perfect, with targeted settings at different prices. We appreciate your input about phone support and will work on improving our response times. Kind regards, Team RoomRaccoon
Eerder overwogen alternatieven:
No es oro todo lo que reluce
Pluspunten:
La facilidad y vistosidad del producto!!
Minpunten:
Que no te respaldan ante reservas directas no-show y te retiran el dinero de tu cuenta sin miramientos.
Reactie RoomRaccoon
vorig jaar
Buenas José, Sentimos mucho que tu experiencia con RoomRaccoon no esté siendo del todo positiva. Nos gustaría ponernos en contacto contigo y poder investigar tu caso a fondo. ¿Podrías crear un ticket a soporte explicándonos la situación? Si ya lo has hecho, te contactaremos en breve. Gracias por tu honesta opinión.
DONT do it!
Opmerkingen: bad. Basic set-up is done half, which needs to be compensated by the implementation manager. As a customer, you are a number; they dont even ask your name on the phone, just your ID. Roomraccoon apologises for their incorrect info during sales, but... its your problem now...
Pluspunten:
Sales presentation is great, but untrue.
Minpunten:
Sales guys promise a lot which the software cant deliver; All integrations are not applicable in our country. Basic functionality like messaging is not included. Rate-management is horrible.
Reactie RoomRaccoon
vorig jaar
Thank you for taking the time to share your feedback with us, Marco. We appreciate your honesty and apologize for any inconvenience you've experienced with our software. Your feedback is invaluable to us, and we would appreciate the opportunity to learn more about your specific challenges and explore potential solutions. If you would be willing to provide more details or discuss your experience further, please feel free to reach out to our customer support team.
The best choice you will make
Opmerkingen: We had the best experience with RoomRaccoon.
Pluspunten:
Innovation. Integration with Xero Accounting. Immediate reports.
Minpunten:
The ticket proses in the helpline takes to long
Reactie RoomRaccoon
2 jaar geleden
Hey there, Frikkie! Thank you for sharing such positive feedback with the community. We're thrilled to hear that RoomRaccoon brings you the innovation and efficiency you and your business need. On the other hand, our support team works very hard to get to all the tickets daily and help as many hoteliers as possible. We are sorry if that process takes a bit longer sometimes. Thanks again for your review, and have a great day further!
Avaliação da RR
Pluspunten:
Facilidade de uso e integração com as plataformas.
Minpunten:
Não permite alteração de tarifas usando percentagens pois nao arredonda os valores as unidades.O constante aumento de preço da Room Raccon
Reactie RoomRaccoon
vorig jaar
Thank you for taking the time to share your valuable feedback, Carina. We are happy to hear that you find RoomRaccoon easy to use and that the system is well-integrated. Your feedback helps us create a better experience for all of our users. If you have any further suggestions or concerns, please don't hesitate to contact our team.
Utilisation pour une auberge
Opmerkingen: Très bonne expérience globale
Pluspunten:
L'avantage est d'avoir une visibilité claire des arrivées et des départs. Facilité dans le renseignement des paiements. La réservation en ligne et la possibilité de coupler à d'autres plateformes de réservation.
Minpunten:
Pas vraiment adapté à des auberges de jeunesse avec des lits en dortoirs. Plus adapté à des hotels avec des chambres en location.
Reactie RoomRaccoon
vorig jaar
Thank you for taking the time to share your positive feedback with the community and us, Lou! We are happy to hear that you have had such a great experience with our software despite the cons. We are always evolving and developing new tools and functionalities to meet the needs of our hoteliers.
