Connecteam reviews

Most Valuable APP for SMB Ever

Opmerkingen: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Pluspunten:

- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.

Minpunten:

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.

Connecting the team with one simple app!

Opmerkingen: Overall Connecteam has simplified our payroll system in allowing us to have the entire team connected in one place. We used spreadsheets previously and this is much more user friendly for the employees who have a harder time with computers and cell phones.

Pluspunten:

The ability to make various timeclocks for each department so that the clients we are working under is specific. This helps drastically with our billing for work.

Minpunten:

The shift attachments are not fully customizable. Drop down lists with text boxes would be much more convenient for our use.

Buyer beware (you get what you pay for!)

Opmerkingen: Their "customer service" is all online through chat, and they will always "put in a fix" and then expect you to go read some stupid newsletter to see if the fix has been implemented. They can't seem to see anything from their end as well, so they're constantly asking me for screenshots or videos of the issues. Their managers don't seem to care either. I had a video chat with one to discuss a bunch of the time-eating features, he didn't take any notes and only seemed interested in one thing that "should've been working," and still doesn't. They clearly don't care that their product is sub-par.

Pluspunten:

The employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.

Minpunten:

They've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.

Connecteam: A Comprehensive Employee Management Platform

Opmerkingen: Our overall experience with Connecteam has been positive. We've been able to reduce our administrative workload significantly by managing all of our employees in one place. The customer service is also very helpful in quickly resolving any issues we might have.

Pluspunten:

Connecteam has been an invaluable asset in streamlining our employee management processes. It has made it easy for us to manage all our employees in one place and stay organized with our tasks and projects. Additionally, the mobile app ensures that everyone is always in the loop with the latest information.

Minpunten:

While Connecteam is a great platform for employee management, the pricing can be a bit expensive for smaller businesses. Additionally, the platform does not have the most user-friendly interface, which can make the learning curve a bit steep.

Fantastic time clock software with a ton of extra features

Opmerkingen: We have saved time for the administration. We have gotten more clarity over our spend hours. Employees have gotten a better information and news overview. Employees have gotten a greater insight and clarity of hours. I could go on with all the extra benefits we have found using this software.

Pluspunten:

It is hard to summarize. The software covers so many different platform uses. We primarily use it for time clock features but we get so many extra possibilities presented: - tracking of incident reports- Easy communication platform for important news, updates etc. - HR tracking of skills and courses- Travel expenses- Task management- Etc-

Minpunten:

Sometimes it is hard to find the correct way to setup a feature or function because there is a settings tab under each function.

my overall experience with Connecteam has been great.

Opmerkingen: My overall experience with Connecteam has been extremely positive. The platform is easy to use, offers great features like messaging, task automation, employee directory and time tracking, and it’s very user-friendly.

Pluspunten:

What I liked most is how quickly and easily I was able to setup and utilize the features of Connecteam. I was able to set up a profile, invite my team members, create tasks, and track hours with minimal effort. The user interface was simple and straightforward, making it easy to use and understand.

Minpunten:

The thing I liked least about Connecteam was the limitation of file storage. The file storage capacity is not the greatest, and it can be a challenge to store large files efficiently. I also found the messaging system to be a bit clunky and slow.

great product, even better customer support

Pluspunten:

speed of softwaretemplatescustomer supportnew featuresopen communication from team

Minpunten:

costgoogle calendar automatic API update

Wouldn't live without Connecteam

Opmerkingen: Excellent, couldn't live without connecteam now

Pluspunten:

Connecteam is perfect for small or large companies to help run everything within your company.Works brilliant for us at B&F Construction Ltd running multiple employees and booking their jobs in for them to see on their mobile PDA's They can except jobs on the connecteam app and can see all documents needed to work with us.

Minpunten:

Least, only one thing i have found a problem is not seeing employees absences on the monthly planner, because of this the admin make mistakes and book people in when they should be off.

it is a workforce management software like time tracking , Task Management etc.

Opmerkingen: Connecteam is a comprehensive workforce management software that offers a range of features to help businesses streamline their operations, manage their employees, and improve productivity.

Pluspunten:

Time Tracking: Connecteam offers an easy-to-use time tracking feature that allows employees to clock in and out of their shifts with just a few taps on their smartphones. This feature also allows managers to monitor employee attendance and track their work hours.Connecteam's mobile app is user-friendly and allows employees to access all of the software's features from their smartphones.

Minpunten:

Cost: Connecteam is a paid software, so businesses will need to budget for its cost. Depending on the size of the business and the features needed, the cost may be higher than other workforce management options.

A Refreshing Change

Pluspunten:

After decades as an HR professional it's such a nice change to find a platform that's user friendly, looks nice and does the things you actually want it to do, and the training and support has been second to none with prompt, friendly and knowledgeable solutions. As an administrator of the system it's quick and easy to make changes, issue information and schedule jobs just to name a few. The tutorials are quick and useful, enabling new and existing users to make the most of the Connecteam with ease.

Minpunten:

The only addition I would like to see would be an integrated document signing option for existing company documents (contracts) rather than forms and templates in addition to our documents - similar to docusign.

Looks professional, easy to use, and great value for the cost.

Opmerkingen: I can not praise your customer service enough! It is no secret that I love working with [SENSITIVE CONTENT HIDDEN]. He is my favorite to chat with because he always makes sure he understands what I am asking, gives in-depth responses (so I fully understand him), often shares personalized quick videos, and always has a workaround when I am having an issue. He continually tells me how wonderful it is to work for Connecteam (and I am so glad to support a company that treats its employees so well). I know that anytime I chat in with a question, anyone can and will provide exceptional customer service. I have never been disappointed with a conversation with them.

Pluspunten:

I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost. I love that they are constantly working hard to continually improve (on an already amazing solution) and send out updates often about what new features they are adding on.

Minpunten:

What I like the least about this software is that some things are found in very weird locations (Why is Geo-Fencing in time clocks and not in settings under job scheduling?). I also wish there were training videos for employees. I work remotely and our employees are older and wish there is a way to send them a tutorial without having to try and teach them over a call. (I gave up and made my own training videos on how to use the app and they still struggle).

Save time and money with Connecteam

Opmerkingen: During the COVID pandemic, I have to say that Connecteam has helped me to keep my business operational with a limited staff. From workflows, scheduling, assets, updates, and chats, I have been able to keep my team on the same page within one app. The money I spend for the platform out performs any manager that I would hire to do the same tasks. It also allows me to stay involved with my team on multiple levels that enables solid execution. When there is a breakdown, Connecteam allows me to trace it down to the exact shift and responsibility that is assigned to correct the issues.

Pluspunten:

I love the interface that consistently loads and works...not unlike other team management apps. I also love the capacity to develop and implement different workflows based on our needs. Finally, when I ever I have an idea or design question, the team at Connecteam is always ready to help.

Minpunten:

To take the app over the top, I would love to see some type of project management add on whereby we can track jobs and responsibilities...but who knows...the crew at Connecteam probably has something in place that I am not aware of at this point in time.

Connecteam is the winner.

Opmerkingen: It has been a massive time saver, if you don't make any entry mistakes! Our staff love using it, we get very little down time too.
To be honest, the only issues we do get is on IPhones that need to update their OS. If the employee doesn't do it very soon after notification it can cause Connecteam to stop working properly. Even after removing and downloading again. Learning curve for the phone owner i'd say!

Pluspunten:

Excellent one time entry scheduling. Scheduling up to 12 months in one go! With either: weekly, daily, 4 weekly. 3 weekly, monthly or quarterly schedules. GPS location clock in and out. Very little usage of data on employee devices! Easy export to Excel for payroll management. Break down of all jobs worked on, plus rounded up time spent on say, "travelling between jobs". Makes it so much easier to manage our payroll when we use detailed itemized payment categories (Basic pay, travel time, commercial rate, mileage, holiday etc...).

Minpunten:

It would be good when inserting a PDF or picture in Updates, you can also enter some text to go with it.

ConnectTeam helped us transition from a handful of productivity apps to ONE.

Opmerkingen: We are very satisfied with the app, as well as the service! Thank you for helping us work through the initial transition and we appreciate your team's attention to detail. Our staff have adapted to using the app with incredible ease and we are looking forward to using this as a tool moving forward.

Pluspunten:

The user-end is designed for mobile use, so it's super convenient and easy to use your personal mobile device to stay connected with the team. There are so many time-saving features available that take advantage of the tools we already have on hand and make an impact on our daily operations. The mobile app is clear, looks great, and even incorporated our logo into the initialization window. Very professional.

Minpunten:

Our previous scheduling software had quite a bit more clarity and control over schedule creation, shift swapping, time-off requests, and general management. ConnectTeam has a functional scheduling feature, which is honestly better than some of the other apps out there, but this aspect could use some improvement. As with any good app company, they have assured me they are continuing to develop this feature and will release any improvements in an update.

Connecteam has been a complete Game Changer for our company!

Opmerkingen: Overall experience is 150% wonderful! Their customer service is the best! The best thing about Connecteam is that it can work with any type of business. It is so customizable!!

Pluspunten:

We had been looking for a program that would provide a "one stop shop" for communicating with our employees who are in the field 98% of the time and stumbled across Connecteam while looking, about 1 1/2 years ago. This platform has completely changed how we do almost everything relating to back office, communication and safety! It is so user friendly, not only on the back side but to our employees. It has cut down on so much paperwork and allowed us to train people during their down time in the field instead of having them come into the office. I could go on and on....we use Connecteam for Safety Training, Announcements, Time Clock, Benefits, Repair Orders, Flash Reports, etc. It is AMAZING!!

Minpunten:

I don't know if there is something I like least about Connecteam, maybe that they are still developing the software. Which is really a good thing....everything we have communicated with them such as suggestions they take very seriously and most of the time the next update you have what you need!

Excellent solution for team communications

Opmerkingen: The app is fully fully featured and even if it were not as full featured, support has been so incredibly good that I would have signed up just to help them because they really have a passion for helping people.

Pluspunten:

The time clock and messaging features attracted me and then there are so many other bonus features that adopting Connecteam was a very easy decision. I love the idea that training is now a lot easier remotely. I love the task management. I absolutely LOVE the workflows - solved a big problem for us.

Minpunten:

I hesitate to put anything here because support has been incredibly responsive. They really are amazing. The only thing I can say is that we have noticed a slight delay in notifications. By slight, I mean a minute or so sometimes.

Fantastic Product

Opmerkingen: I love Connecteam and they are fantastic group of people getting the job done. This product really works!

Pluspunten:

The product is really to use. I love their tech support on how they handle things and guide you on how to properly set up the product. The software is fully customizable, affordable and you can contact your employees without having to call every single individual. You post some forms and our team responds, and voila! The pricing is upfront and no BS sales call to swindle you in purchasing a really expensive software.

Minpunten:

It's online software. It had one issue of downtime for 2 hours but besides that the CEO apologized and the teams were working really hard to get the system back up and running.

Best price worthy software we used!

Opmerkingen: We pay for a product and get in return something that makes our job much more easier.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.

Pluspunten:

Product is price/quality top notch. Its has sometimes some small bugs, but the awesome guys [SENSITIVE CONTENT HIDDEN] always fix that issue within 5 minutes. The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app! It gives a personal touch to the app

Minpunten:

As a more new company compared to competitors the app sometimes shows some small bugs. This is quite fixed easy by the guys from their support.

Great Experiences!

Opmerkingen: First of all we have been wowed with the responsive customer service from Reps who all have an expertise. We have found everyone we have worked with or asked questions of to be very knowledgeable.

Pluspunten:

Love the interface and its very user friendly

Minpunten:

At this time I really can't think of anything.

Really like Connecteam and I think you will as well

Opmerkingen: Really like Connecteam. I have deployed it one and was very happy and when I changed employers I deployed it for my new team as well. The platform is absolutely packed with features and you can get really granular with customization. It’s kind of the Swiss Army knife of personal management platforms. Customer support is great too.

Pluspunten:

Super easy to get set up and going. Packed full of features!

Minpunten:

Occasional feature malfunction when a new update is pushed, but is always resolved in a couple hours.

Best Platform Of It's Kind For Scalability

Opmerkingen: It's been an overall excellent experience. Highly recommend!

Pluspunten:

I tried about 20 different platforms for workforce management before deciding to go with Connecteam to manage my 75 employees. I'm a part-owner and COO of a chain of pediatric urgent care clinics in the DFW area. One thing my company struggles with is managing so many staff members when our administrative and management staff work during the day, our clinic staff work nights and on the weekends, and additionally, our employees are spread across 4 different clinic locations. I've been incredibly impressed with the scalability of Connecteam--- they are the only app I've found that allows me to do everything from employee scheduling and new hire on-boarding to extensive employee training via videos and quizzes and even monitor and display metrics for performance in different departments. It's simple enough that it's not overwhelming in the way some platforms like Zoho can be, especially if you are a business owner who is setting it up yourself, but there are still enough options to allow you to do almost anything with it-- and they're adding new features almost weekly. By far, however, I've been most impressed with their IT support. FREQUENTLY I've messaged their IT via chat at 2am in the and received a solution by 4am. It's made me very happy with the platform, and when small glitches or issues do arise, I feel supported and confident that they'll get a resolution together for me quickly-- and they always have! I really can't say enough good things about this platform!

Minpunten:

One thing I wish the platform had was a way for multiple people to input information into a field via the app and then see and edit both their submissions and other employees submissions through the app. Many times information will be submitted by my employees that I need other employees to be able to view and work on collaboratively, but there's no real way to do that now strictly through the app. For example, you can submit information via workflows, but to see that information in a spreadsheet, you have to log-in as an admin into the connecteam website. Obviously I don't want to give all of my employees admin access or train them to use the website platform. I'm hoping this is something they'll be addressing as they add new functionality.

Highly Recommend, this program can grow with you and for you.

Opmerkingen: Overall the Connecteam team was very helpful. We took a lot of time before deciding to invest our time into this software to take it company wide. We had several zoom calls and emails back and forth asking questions about the features we required. Most of these features were included, in the process, or on the list to be added which we really liked.

Pluspunten:

Once you get the hang of navigating the software, learning what does what and what affects what, it makes scheduling and timeclock tracking efficient. It does take some time getting used to (as does learning any new system) but overall, we are happy with how it has made payroll and scheduling more uniform for our company.

Minpunten:

The most common issue we run into is the Kiosk app. Some users refuse to use the app on their phone (perfectly fine with us, we give all employees the option). When they use the kiosk, we have glitches every now and then that are very difficult to duplicate to therefore get assistance. We are certain some errors are a mix of the tablet fault and Kiosk faults. The Kiosk is used everyday at several locations.

Very Specific needs

Opmerkingen: I am satisfied with connecteam, for the current status of our company, but I am looking into options that can have the above mentioned cons

Pluspunten:

- The software is very user-friendly - training our new employees on the app is very versatile. - The GPS tracking feature is very useful for the dispatchers that monitors employee clock-ins - Customer service is nearly perfect - I have never had to wait more than few minutes for assistance - Connecteam is our only scheduling-platform we utilize currently

Minpunten:

- It would be nice if we could intergrate time-clock with our payroll system - quickbooks - features such as hourly check-ins especially for shifts that are overnight, this way we can ensure employee is alert atleast every hour - the employee who do not have a smart phone - trust me they exist - it would be nice if there was a website feature or call-in option that still tracks GPS - Alerts to a designated email when a schedule shift has not been clocked into by the employee -Sending alerts to the employee that they have not clocked into the shift

Great way to manage my team's (constantly-varying) licensing and capabilities.

Opmerkingen: Due to the COVID epidemic, my team had to rapidly transition our way of business. Connecteam allowed us to solve several logistics problems that allowed us to thrive and grow.
Also, the availability of the support team is amazing. Whenever I have a technical or sales question, the site's chat window gets you straight to one of 4 (or so) members of that team. By now, I am on a first-name basis with several of them since we have spoken to frequently.

Pluspunten:

The administrative capabilities of Connecteam allows my company (and now, my entire network) to keep track of our field team's licensing, which varies constantly. We can use filtering to find the people we need when and where we need them.

Minpunten:

The inability to synchronize with a personal calendar is a fatal flaw, and seemingly not something that would require reinventing the wheel. There are other software solutions out there that can sync one calendar to a personal calendar. Asking the whole team to keep a separate calendar and availability is a nonstarter, so we simply dont use the connecteam calendar.

LIFE SAVER

Opmerkingen: We played around with several different software options for our staff. We were using several different apps and wanted to switch to something that had all features in one place. Connecteam has been AWESOME for us! My staff uses the workflow feature daily to fill out daily reports about their day, the chat feature to communicate with their coworkers, and the time clock and shift swapping is super easy! We love how easy it is to learn and use! And the customer service is EXCEPTIONAL. As a manager, it's so convenient and way less time consuming to have all these features like vacation approval, exporting timesheets, and capability to upload PDF files etc to update my staff quickly!

Pluspunten:

I love that I can easily view my entire staff's schedule, approve vacation, export timesheets for payroll for a specified pay period, and set up daily reports for my staff to fill out using the workflow option. I also love that I can see specifically which employees read updates.

Minpunten:

I honestly don't have any complaints about the app. I feel that it is EXTREMELY user friendly!