Homebase reviews

Great system for employee time tracking.

Opmerkingen: Great experience! US-based representative whom were very kind, understanding and WILLING AND READY to resolve any and all issues when I needed to call to resolve the only issue I’ve ever had.

Pluspunten:

Homebase is extremely easy to set up employee time clock which happens to be free if your business has a single location and with a single location you may set it up for unlimited employees. For a small business owner where every dollar and cent matters, it’s a no brainer. A business owner may assign or allow the employee to set up their clock in and out code. Also, it may be set to take a photo of the employee during the clock in and out sessions to help or eliminate other employees from clocking in and out for them. Homebase offers an iPad, iPhone and an android app. You may also use your device's browser. We downloaded the app, installed it on an iPad for our employees to clock in and out on. The administrator has 100% access via web browser login. There’s also a feature which allows employees to clock in and out in the field which would geo-tag the location of the clocking activities.

Minpunten:

Not a lot a negative things to say. This software is best if you have multiple employees who may have a staggered schedule. Example: an employee opens, then you have a mid day shift, then a closer. You also have many employees that may be out in the field. geo-tag is not the best choice for a single entrepreneur who’s trying to track their time, set up easier ways to do so.

Good product with too much fluff and mediocre UX

Opmerkingen: Overall, we are still with homebase because everyone is now used to it and our system is setup this way. Writing this review though, it is certainly about time i checked the timeclock-scheduling-team market again. Because the product is quite slow and features are being added which i don't need.

Pluspunten:

We decided to go for Homebase because it mostly resembled what i was doing in as spreadsheet before. The timeclock is rather solid, we have set up a dedicated tablet to clock in and out. This is the main reason i got homebase for my team - so that they would have a schedule and be able to clock in and out. Also nice is the fact that custom national holidays can be setup and automatically be shown in the schedule. The Homebase team has over the years implemented a few nifty features to save me time as an admin. Next is checking timesheets and correcting them when it comes to payroll - however this is where we stop with using homebase. We don't use any other features.

Minpunten:

We don't utilize the payroll feature at all - everything can only be set in dollars. Overall, the software feels like it is made for the US market - not internationally. I have feature requested over a year ago that custom currencies should be implemented and even the way time is displayed (24h instead of am-pm). To no avail. Even from their content marketing strategy it is clear that Homebase is only focusing on the US market, with no interesting content for me as a hotelier on the other side of the world. It is also sad to see that they have recently started adding a lot of fluff to their product like hiring, instead of making the core experience easier and faster to use. The new timesheets section looks nice, but i am 5 times faster with the old one (which could be faster still). I would love to see much more emphasis on a fast and easy to use product, with lots of features to get my work done quicker. Homebase is a classic example of software which gets better the less i have to use it. I would like to see the product move in this direction.

Restautant Group Homebase review

Opmerkingen: Overall the experience has been great. Scheduling is very easy to manage and the customer service has been great.

Pluspunten:

Scheduling. Having a central location for employee communication. push notifications. employee integration. Customer service is great.

Minpunten:

Sometimes doesn't sync with toast. can lag at times. Can lag and force close at times. No search bar in the message thread. unable to edit people out of specific chats forcing you to start whole new chat.

Good for basic time tracking

Pluspunten:

I use it every day to clock in and out of shifts and breaks. It’s been helpful getting into that habit.

Minpunten:

It was confusing at first to not click “clock out” for lunch and instead click “take break,” but I’ve gotten used to it. I don’t like that in the schedule it’ll show the hours for each shift as the total including unpaid breaks. It shows the reduced total (minus unpaid breaks) when you scroll to the top.

We love HOMEBASE!!!

Opmerkingen: Homebase has been outstanding. It has allowed us to better manage employee time off requests, make time clock adjustments and manage employee hours.

Pluspunten:

I like that employees can access their schedules from home allowing them to track their hours and shift trade with other team members. I also like that we can message individual team members or the entire team to document conversations, questions, and corrections. I also LOVE the Homebase HR Pro - it has been great with HR-related questions and changes prior to implementation.

Minpunten:

There have been issues with notifications. I feel like every couple of months either our Android users or our Apple users will stop receiving notifications. This causes a break in communication with our team.

Fits everyones needs

Opmerkingen: For what I use it for I have been extremely happy with Homebase. I always recommend it to other business owners in similar fields. It has been great!

Pluspunten:

As a very small business owner, I find Homebase to be extremely easy to use, and communicate the schedule to my employees. I love the copy and paste feature, that allows me to create the same schedule every week. I also love that the basic program is free to use. Most scheduling apps require subscriptions. Homebase offers tiered programs, including a free program.

Minpunten:

It is hard to find any negatives about homebase. I will say that when I tried to find an employee through homebase, and launched a job search, I did not receive any hits, unlike another employee finder program (not mentioning name here).

Has made managing a salon so much easier!

Opmerkingen: Great

Pluspunten:

I run a large salon and using Homebase to schedule support staff has been a game changer! Saves me time every month.

Minpunten:

I only use Homebase as a scheduling software and time clock but the price is tiered in a way that requires me to pay for the mid tier even though I only use about 50% of features. If you want staff to be able to swap shifts, you have to go up a tier.

Best time clock for your team.

Opmerkingen: My experience has been really nice. I have enjoyed using it every time I use the app. I really enjoy the feature that if I clock out late it will tell me.

Pluspunten:

I really love this software. I can clock in on my phone and it makes it convenient. I really like that I can also look at my schedule and see who is working with me. I can also send requests for time off whenever I need the time off. If you need a mobile time clock for your team and an online scheduling function then this is the most useful software that you can buy. It is integrated with our HR and is seamless.

Minpunten:

That it says that I have a message from someone and I have read all my messages. I think it is a glitch but it doesn't impede the use of the app.

Homebase rocks!

Pluspunten:

There is check and balance between the scheduler and the timesheets that help keep my payroll info correct

Minpunten:

Entering and editing employee personal data can be a little confusing

Highly recommend

Opmerkingen: Very user friendly, and easy to customize.

Pluspunten:

Ease of use, practical features and priced right.

Minpunten:

None so far. Very well developed app and I have no problem using it.

Homebase

Opmerkingen: When we first launched we had a programming issue where the time clock would crash once a day. The team at Homebase was quick to address the issue and put us in contact with the development team who got us on a beta version of the next release. This fixed our issue and the team at Homebase was responsive and open to feedback as we previewed the upcoming release. I have had representatives from Homebase reach out to my multiple times for feedback on their products. It is refreshing to see a company openly solicit feedback from their user base in an effort to improve their product. Every interaction I have had with their staff has been positive.

Pluspunten:

Homebase has been the perfect time clock system for our business. It was easy to configure and with the entire system web based I can monitor our staffing when I am off site. We use a wall mounted iPad to clock in and out which was less expensive than many physical time clocks. My staff has enjoyed having access to their Homebase dashboard where they can easily review their punches/total hours. One of the best features is the ability to specifically define your pay periods. Many systems only offer weekly, biweekly, or monthly with no customization of dates. Homebase allows complete customization for when you would like you pay periods to start and end. I have also used their hiring tool. It is by far and away the easiest tool I have used to publicly post to multiple job sites at once. It is very straight forward and has been a great resource in helping us in our hiring.

Minpunten:

I don't have any cons. It is a quality product and the team at Homebase has been quick to respond to any issues we have had.

Fairly good for scheduling, could use some work

Opmerkingen: We are utilizing the HR function. It is nice to be able to send in questions and get responses from HR professionals. The help desk is responsive and usually helpful

Pluspunten:

Being able to create a base schedule of open shifts as a template is nice. You apply the template to the week, and then you can drag and drop the shifts onto employees. You must use a computer for this to work. The auto-scheduling feature can give you a good starting point but has flaws that make it impossible to publish a schedule using only auto-scheduling.

Minpunten:

I would like more categories than owner, manager, employee. With more options of who can see what information. Auto schedule feature needs improvement to not schedule people on doubles and multiple locations at the same time. They've made a number of improvements over the years, but I sometimes think they are trying to add too many new features when they need to perfect the features already available first.

I love Homebase and recommend it to other business owners

Opmerkingen: I love it. I recommend it all the time to other Camp Bow Wow owners. Whether or not you know it, Homebase is utilized by many many Camp Bow Wow owners and all always speak highly of your product.

Pluspunten:

Everything. For starters, it's very user friendly. I also love the scheduling, time sheet integration, PTO, chat/messaging, integration w/ Clover is HUGE. Having the COVID checklist when clocking in is also a great addition.

Minpunten:

Homebase has some small glitches or bugs here and there but we look past that. For instance, although it's been a month or two now that I've heard an employee speak about this, Homebase does not always give you a notification when you receive a chat message.

Manage your schedule from the comfort of your phone.

Opmerkingen: Overall this helped the communication throughout the team and allowed me to easily track my schedule and pay. It was super convenient and easy to use. I was skeptical at first when they had me download the app but then I was obsessed. I think every small business should use this software, it will help your team out tremendously.

Pluspunten:

My team used Homebase as a scheduling and communication tool. If we needed a day off, there is a setting to where I can request a teammate to switch shifts with me or I can request cover. This made it super convenient if I needed a day off last minute. As for communicating with my team, this was the best! When sending out a group message, it allows you to message the people who are only scheduled for a specific day. So if you needed to let the team you're running late or that you need someone downstairs to bring up supplies, etc. I wouldn't need to take time to select the specific people I need to inform, it would automatically pull up those people from the schedule. This software not only lets you message the people you are scheduled with but it also allows you to see who is scheduled that day. I enjoyed this feature because it let me know when I was working with my bestie or my not so bestie. Another tool I loved on Homebase was the income tracker. This software was able to track when I worked and for how long and would provide an estimate on how much money I have made that pay period. It wasn't hard to find either. This helped my anxiety a lot because I knew if I had enough to pay my upcoming bills or if I needed to pick up an extra shift.

Minpunten:

There is only one thing that I have to say is a con and I think it's more my managers fault. There is a feature in Homebase that allows you to potentially get a small amount of your paycheck early. Unfortunately every time I tried it never worked, but I am pretty sure it's because my manager was against that feature and enabled it. I think this feature is so awesome for employees especially during this inflation period and living in an expensive city.

We Love Homebase

Opmerkingen: Overall. we love Homebase. It has made so many of our processes easier and streamlined. With a few tweaks, it could be even more amazing. The great thing is the company is open to feedback and often test and release new product features.

Pluspunten:

My team was using spreadsheets to schedule and to complete payroll before Homebase. What a manual nightmare. There were always so many mistakes and issues. Once we moved to Homebase, it instantly made things better. My contractors were able to see their schedules instantly and at any time they needed it. The reminders an hour before their schedule help them to be on time for their shift. So we have fewer tardies. They can also check their payroll amount at any time during the month instead of having to wait until the end of the month when I am able to calculate it. They have also made schedule swaps easy. It has helped my person who does the scheduling tremendously. It has helped her to be able to get our schedule done in a much faster and efficient way. It has helped me complete payroll in a fast, easy effective way.

Minpunten:

There are sometimes glitches, especially with the app. They are overall minor but can be a pain. For example, sometimes when there is a swap made on the app, it will show a notification, but when you go into the app it doesn't show the swap. Good thing we keep up with them in a chat or we would have no idea who was trying to swap. Also, it is mostly geared towards companies with employees, this could be great if there could be modifications for people who have contractors and do not have to abide by the same restrictions, such as 8-hour shifts, working days consecutively, etc.

we LOVE homebase.

Opmerkingen: Such a great experience - and they are so helpful too!

Pluspunten:

We have a few off-site jobs, not another location - but we are a food truck. So our shifts, timing, and dates and regularity change ALL the time. Homebase allows you to create and manipulate shifts, their names, times, etc. A lot of other platforms do now have as much customization available. AND its easy to create and change templates, as well as create and change schedules from a computer, phone, or ipad.

Minpunten:

I wish we had options for printing, so that we could manipulate the format a little bit more. But its still quite strong. Also, sometimes the communication between our POS and Homebase has issues. Not too often, but it would be so, so nice if they spoke to each other and updated more smoothly.

Great for Critial Access Hospital

Opmerkingen: It was really easy to set up, and its really easy to customize. I am still fine tuning things, but I can't believe how much time I save by using Homebase. We use it for a small rural hospital, and the nurses always have access to their schedules, can switch shifts and the touch of a button. I can't say enough about the support staff, they are always easy to deal with and follow up to make sure the issue was settled. The software is always being upgraded, and I love the new feature where I can see when they requested the shift and when it was approved. I can show the staff the information, and they can't argue that they didn't know they had that shift. So many great features.

Pluspunten:

The software is very easy to use, very easy to customize. I always have our schedule in my hand because it's on my phone. I'm able to most everything on my phone that I can do on my laptop. New staff have no difficulty navigating through the functions. Has made my life so much better

Minpunten:

In the beginning there were some little kinks that I had to figure out, like some functions I can't see on the monthly view that I can see on the weekly view, but any questions I had were found on the help tab or my chatting with Homebase staff.

A comprehensive, user friendly application that offers must-have features

Opmerkingen: This application was offered as part of our new Clover POS system. I began to use it to set up the employee schedules for a small (seven employee plus owners) business. The more I used it, the more impressed I was with it. It provides every function that a small business like ours needed, taking a very tedious and error prone process and making it easy and transparent to handle. Being able to delegate certain tasks to key employees, auto notices sent for upcoming shifts, notification if someone hasn't clocked in within a set period for their shift, labor rate vs revenue analysis, end of year tax information gathering...and this was all in the free version that came with Clover! All in all, I am both impressed and pleased with this package. It looks to me like the right team wrote the right code for the right objectives at the right price. How often does that happen in the software world?

Pluspunten:

Ease of use, nailed key functions needed, intelligent navigation, visually uncluttered despite having a lot of functionality.

Minpunten:

It is not a shortcoming of the software but of non-technical users. The biggest problem I have had is bringing along the technophobes who are used to working with...wait for it...paper calendars and personal journals to keep up with. They yearn to be able to use something so powerful but blanch when they open the home screen and see what is available. It is about as user friendly as can be imagined but some still are so intimidated that it is hard to get them to dig in. When they do, they begin to appreciate the value that is provided. The key is bringing the shy types along S L O W L Y. This software will sell itself once it is given a fair opportunity to shine. Just grit your teeth and work with them. It's more than worth the effort.

Good

Opmerkingen: Easy to use. A bit slow when loading some pages, such as the applications page. Some parts don’t work as well as they should.

Pluspunten:

I like that I can easily see and adjust people’s schedules. I like that they get notifications that their shift is coming up. The push to my calendar is also a plus. Onboarding is simple. It’s well thought out.

Minpunten:

I’d like to be able to write mock schedules. I know Homebase integrates with some POS, but it doesn’t with mine. It would also be great if there was discount for multiple stores under the same account. Adding photos to a message sometimes does not work. Could we get the ability to have a separate message stream even if it’s to the same group of people?

Homebase - a versatile tool that probably does what you need (& more)

Opmerkingen: All in all homebase's functionality does a great service to our small business as a tour company with erratic hours and at different pay scales. The payroll integration with Gusto is key here.

Pluspunten:

Homebase's integration with our Gusto payroll service makes this a critical piece of our business. The ability to select different pay grades for different jobs, and to send messages about shifts is also a major plus.

Minpunten:

It can feel cluttered if you only need it for a few features (it can do a lot), and the app's need to access employees' location on their device can make for a clunky experience at times (i.e. if they generally keep their location off, or miss the second step of the confirmation screen).

If you own a business, you must have Homebase.

Opmerkingen: It was a life safer for us. one of our employees demolished our former time clock system. I went online to find something to save us, that we could afford, covid 19 had us closed for 2 months. No money coming in.
There your company was, easy to set up, could use any where we could get on internet, we have 10 computers in the building.

Pluspunten:

The Time Clock. is very vital to us. Also the fact that it shows the break. It shows me if they didn't clock out for there break. our employees are told when they are hired, if you don't take you break.... thanks for the donation, it will be subtracted from your time. The scheduling is just as important, people need to know when they work, it is wonderful that it goes to there phones, not just hanging on a wall, for them to say, " I didn't know"

Minpunten:

I really really wish I could copy and paste in the scheduling part.

Great for the service industry, not for manufacturing

Opmerkingen: I enjoy using homebase for the ease of use of my employees and the app, but as amanger it is quite a cumbersome process to fix issues and a time waste of my day almost everyday. I can see the benefit and the future capabilities of this paltform and am sticking with it because i beleive this product will advance and become much better over time.

Pluspunten:

The ease of use for my employees to clock in and out. Geofencing

Minpunten:

Three are arbitrary rules in place such as: 1)I cannot select a timeframe longer than 30 days to run payroll for a 31 day month. 2)I cannot clock an employee in earlier than 8 hours a scheduled shift. I have to alter their initial shift to allow for the time slack 3)I cannot have a salaried employee on the schedule without dealing with many issues about them missing their shifts or the annoying other messages after I resolved that issue (I keep them on the schedule so I know when they are supposed to be in as well as an accurate accounting of cash burn) 4)The programming on the front-end seems to be hastily made with many lags and timeouts when updating time cards or trying to perform functions that require the javascript (i think, I haven't opened the developer console on it yet) to perform quickly. basically the server or some other reason keeps it running slow and my function is logged but times out quickly.

Great Scheduler and Time tracker

Pluspunten:

I use the free version and the functions and customer support are excellent. I have called them several times and they always answer and always solve the problem. For free you cannot get much better.

Minpunten:

The free version lacks a few features I would like to use, such as time card saving and managing how far before the shift an employee can log in. The problem I have is the paid plans are too expensive. The pricing goes from zero to expensive to very expensive. There is no mid tier pricing for someone like me that wants a few extra features.

Multitool for time and attendance

Opmerkingen: I am an early adopter and have watched the software development from version 1. It has grown quite a bit and I have referred 15-20 other businesses. Though they never mention me for a referral bonus.

Pluspunten:

I love the scheduling and time and attendance features. I like the flexibility and the abilities of my team to control their own schedule and time off.

Minpunten:

I dislike that the only feature I require from the next tier (+$20 per month) is different job codes so I just don't use it. I renegotiate payrate and time to achieve payrate differential for alternate job descriptions. It it was a weekly issue, I would switch products... that's how serious of a flaw it it. Also, Shift Ratings are a good idea but the functionality to retrieve their comments is clunky and I only remember to search it out once a month. It just makes it a throw away feature.

Review

Opmerkingen: Out grew it. Seems like it is more for food services industry instead of Technology Consulting services. We got away with stretching the functionality for our needs (like having to make everyone a manager). It was good for the year we used it with about 8-10 people, but now that I have rolled out company wide, it just wasnt the tool for us going forward

Pluspunten:

cost and initial functionality for what we needed

Minpunten:

Out grew it. Seems like it is more for food services industry instead of Technology Consulting services. We got away with stretching the functionality for our needs (like having to make everyone a manager). It was good for the year we used it with about 8-10 people, but now that I have rolled out company wide, it just wasnt the tool for us going forward