Homebase reviews

Employee Scheduling and Time management made easy

Pluspunten:

I have used Homebase for employee scheduling and time tracking for 2 years. It has made the job of keeping track of employee availability, leave of absence, and labor so much easier. So I spend more time on the development of other areas of my work.

Minpunten:

Honestly, all the features that I would want are supported by Homebase on different product packages.

Everyone loves Homebase

Pluspunten:

User friendly, highly functional, efficient and effective mobile platform, great customer service! I've never had an HR or work app that employees and management unequivocally love ... but Homebase hits the mark for everyone!

Minpunten:

Homebase costs us more overall than any other products we've used but it's worth the money. The "time off" tracking functionality is really basic and not as robust as I wish it was.

Honeymoon phase is definitely over........contemplating a "divorce".

Opmerkingen: Heartbroken, disgusted....and anything else I didn't mention above.

Pluspunten:

In 2018 everything was so great and at an incredible price, by my second year as a monthly subscriber I upgraded my plan, in spite of the problem integrating homebase timecards with my QuickBooks payroll, and had to manually enter the data personally. I loved being able to see the total hours per employee when creating a schedule, until one day it disappeared. Still undeterred, I loved the ability to access the app from any mobile device and desktop. Only androids & Desktops access the app easily and iphones or ipads come with headaches. I fell in love with the ease, simplicity and it's sexy platform look of this time tracking/management app, until one day everything changed and I lost my ability to view time cards all on one screen. Little issues were just an alert in the far upper right corner like a nudge. Now they scream in double size that takes up half the monitor, leaving only an inch or two to view time cards accompanied with a lot of scrolling. Nowadays I'm afraid to login and be greeted by a scowling dashboard with a list of issues nagging to be resolved. Issues caused by employees that can't log in or out and got tired of uninstalling and reinstalling the app as a temporary fix. I knew my relationship with homebase was reaching a bitter end when without so much as a "heads up" warning there would be an increase to my subscription (almost $20.00 more). When I said "Oh h#!! NO!" and lowered it to essentials...

Minpunten:

I was denied the ability to manage my PTO mandated sick leave pay feature that never matched QuickBooks anyway, and the feature to assign different roles/rate of pay for different jobs among my existing employees. I now have a default pay rate/role homebase deems as "fitting". After a 5 year relationship with all the little things I loved, I can have back if I pay $20.00 more a month. Out of some "disturbed" sense I felt I owed to Homebase, I emailed support with an offer to pay a small increase but not at their ridiculous price with it's 15 features included that I would never use. If they can't find my request reasonable and let me pay only for what I use, I will fly into the arms of another app that gives me the basic features for free. The email was sent last week and long past the "24 hour" promise to respond. I never called out their promised "money back guarantee" after 5 years and the inability to integrate their application with my payroll system......Seriously? How much alimony is it worth? No, it's too late now. I'm divorcing homebase from my company forever.

Homebase is the way to go!

Pluspunten:

I love homebase! I can keep track of my schedule, hours,paycheck and all kinds of other things through the app! It's perfect!

Minpunten:

The only thing I don't really like is the cash out feature. It uses plaid to link banks and cards but all of the cards I use are not supported.

Homebase Review

Opmerkingen: Overall Homebase is a good tool for time clock features and tracking employees time.

Pluspunten:

Homebase is an easy to use system for both employees and managers alike.

Minpunten:

The cons to Homebase are; it rounds employees hours to the closest quarter hour.

Simple and full-featured scheduling

Pluspunten:

Easy to use for administrator and employees, good communications, helpful templates for scheduling.

Minpunten:

we only use it for scheduling. I can't think of anything I don't like or other features that I need.

Easy solution to the nagging of Employee Management

Opmerkingen: Great! Excellent place to start when creating employee schedules and handling timesheets and requests.

Pluspunten:

I have one place to handle all my employee's schedules, timesheets and requests.

Minpunten:

I would really like to be able to choose two weeks to view at a time when making schedules.

Great tool

Pluspunten:

I can easily schedule the work shifts for my store.

Minpunten:

All applications have ways to improve, but I find Homebase a great tool for what I need.

Time Clock Review for Homebase

Pluspunten:

The free app for clocking in and out. was able to provide accurate time in and time out for employees and get rid of the sticky note system that was in place before hand. Each employee had a personalized number they used for the clock in and outs

Minpunten:

overall just using the clock in and out system I had no complaints. the system solved a problem that at the time we were having.

Ease of use

Pluspunten:

I love how easy it is to view the schedule/ calender. If changes to the schedule are made, we are notified immediately view alerts on phones instead of waiting for the manager to call about schedule changes

Minpunten:

I have no problems with this program. Ive had nothing but good run ins with this program.

Best virtual timeclock for your money

Opmerkingen: Overall, my experience has been great with Homebase. Coming from manual punch clock, I've cut down my payroll process by at least 80%. It is easy to use (original software version is easy, new version is a little too messy so I haven't switched to the new view.) I still enter hours manually into QBO, because Homebase doesn't split regular and overtime hours. Not a big deal. *A couple wishes* 1. I wish there to be a button when employees punch out that says "Did you take a lunch break?" (Yes or No) Reason for this feature - I don't make our employees go to the iPad at lunch to "Take a break" when it's lunch time. I would have a line up of workers waiting to punch in and out because our entire company shuts down all at once for lunch. That way, when some employees DO work through their lunch break, they can just say "No" to the question "Did you take a lunch break" when they clock out at the end of the day. Currently, everyday I log into Homebase and manually add each employee's lunch break, except if they leave me a note saying "No Lunch". 2. It would be great if time card notes for a whole current pay period could be amalgamated into one document as I am processing payroll. I currently have to dig through each time card to find notes of employees asking for vacay pay, sick days, mileage etc. If I just had a list of all the notes and names for that weeks pay, I can check off each note as I add their request into QBO. Overall, I am still very happy with Homebase.

Pluspunten:

What I like most about Homebase is that it doesn't break the bank to put in a virtual timeclock system. It integrates with Quickbooks online and it is easy to use.

Minpunten:

1. It does allow for a little customization, but not advanced enough for the way I run payroll. 2. It does not send separate regular hours and overtime hours to QBO.

Overall good - customer service is disappointing

Pluspunten:

I really value the integration with Square POS that allows me to use the analytical tools within Homebase. It's really helpful for me to be able to see my labor estimates and even the weather (coffee is largely dependent on weather). I value the real-time feedback on my labor costs as well. I also appreciate the flexibility of the timecard programming that allows the real world to happen and for callouts to not totally disrupt my timecards. We LOVE your integration with Gusto that makes my payroll incredibly easy. I came into this position expecting to drop your platform for hotschedules, but I've stuck with it because you integrate really well.

Minpunten:

I am currently having problems with your Square POS integration and it's causing me to not enjoy the best parts of your program. Unfortunately your technical support is so backlogged that I get calls late at night when I can't access the program to make a fix.

Easy to manage staff

Opmerkingen: instead of emailing we started using this app to manage schedules (which were done on paper before!) and to send messages to staff, like hey team i'm going to be late this morning, or on Friday we can wear jeans to work! It has made our team much more cohesive and together. now we all know what is going on!

Pluspunten:

Most of our staff is young and are on their phones all the time anyways. This app made scheduling a breeze with requests to switch shifts and time off easy to fill and move around hours. Plus there was no more second guessing what time you were scheduled for or who is off. Also you have the ability to message staff through the app which has made interoffice communication much better!

Minpunten:

The free version only allows 1 manager- I recommend upgrading and letting a manager from every department be able to manage their employees coverage. otherwise it gets a bit overwhelming for 1 manager. Occasionally the app will not let me in asking me to enter a verification code, that is a bit annoying.

We LOVE Homebase!

Opmerkingen: Homebase is the best scheduling platform I’ve used since I’ve been in the business nearly 20 years.

Pluspunten:

Homebase has all of the features that our small business needs from scheduling, to forecasting, employee messaging, business development tools, and it is all incredibly intuitive and easy to use! I’ve used several scheduling platforms over the years and we’ll stick with Homebase from here on out!

Minpunten:

There’s nothing to not like about this product. The customer service is top notch so if you ever have an issue, it will be resolved to your satisfaction and they’re always inquiring about potential features we may be interested in.

Homebase

Opmerkingen: It was ok. Not great. But ok. If functionality could take a step up it would be great.

Pluspunten:

In theory many of the functions were great on homebase. The alerts, allowing managers to handle the schedule, and remote sign in were some of the reasons we went with the product. We also loved the break calculator.

Minpunten:

There are features that just done work well. We turned off the text messages but still receive texts about people forgetting to sign out or hitting overtime. Managers can’t see all needed reports. And there were a few times things just completely didn’t work. It would be nice is Homebase reminded people to take breaks at a certain time etc.

Good product with too much fluff and mediocre UX

Opmerkingen: Overall, we are still with homebase because everyone is now used to it and our system is setup this way. Writing this review though, it is certainly about time i checked the timeclock-scheduling-team market again. Because the product is quite slow and features are being added which i don't need.

Pluspunten:

We decided to go for Homebase because it mostly resembled what i was doing in as spreadsheet before. The timeclock is rather solid, we have set up a dedicated tablet to clock in and out. This is the main reason i got homebase for my team - so that they would have a schedule and be able to clock in and out. Also nice is the fact that custom national holidays can be setup and automatically be shown in the schedule. The Homebase team has over the years implemented a few nifty features to save me time as an admin. Next is checking timesheets and correcting them when it comes to payroll - however this is where we stop with using homebase. We don't use any other features.

Minpunten:

We don't utilize the payroll feature at all - everything can only be set in dollars. Overall, the software feels like it is made for the US market - not internationally. I have feature requested over a year ago that custom currencies should be implemented and even the way time is displayed (24h instead of am-pm). To no avail. Even from their content marketing strategy it is clear that Homebase is only focusing on the US market, with no interesting content for me as a hotelier on the other side of the world. It is also sad to see that they have recently started adding a lot of fluff to their product like hiring, instead of making the core experience easier and faster to use. The new timesheets section looks nice, but i am 5 times faster with the old one (which could be faster still). I would love to see much more emphasis on a fast and easy to use product, with lots of features to get my work done quicker. Homebase is a classic example of software which gets better the less i have to use it. I would like to see the product move in this direction.

We Love Homebase

Opmerkingen: Overall. we love Homebase. It has made so many of our processes easier and streamlined. With a few tweaks, it could be even more amazing. The great thing is the company is open to feedback and often test and release new product features.

Pluspunten:

My team was using spreadsheets to schedule and to complete payroll before Homebase. What a manual nightmare. There were always so many mistakes and issues. Once we moved to Homebase, it instantly made things better. My contractors were able to see their schedules instantly and at any time they needed it. The reminders an hour before their schedule help them to be on time for their shift. So we have fewer tardies. They can also check their payroll amount at any time during the month instead of having to wait until the end of the month when I am able to calculate it. They have also made schedule swaps easy. It has helped my person who does the scheduling tremendously. It has helped her to be able to get our schedule done in a much faster and efficient way. It has helped me complete payroll in a fast, easy effective way.

Minpunten:

There are sometimes glitches, especially with the app. They are overall minor but can be a pain. For example, sometimes when there is a swap made on the app, it will show a notification, but when you go into the app it doesn't show the swap. Good thing we keep up with them in a chat or we would have no idea who was trying to swap. Also, it is mostly geared towards companies with employees, this could be great if there could be modifications for people who have contractors and do not have to abide by the same restrictions, such as 8-hour shifts, working days consecutively, etc.

Homebase should be a part of every business that has employees.

Opmerkingen: Overall, Homebase is a great tool that any business can use and benefit from.

Pluspunten:

It's VERY user friendly, makes scheduling extremely easy. Also makes tracking hours and Labor$ easy as well. I also like the option of group messaging which enable s managers to communicate and issues or changes efficiently.

Minpunten:

When an employee fills in their "availability" on Homebase, I personally would do away with the option that says "preferred' and replace it with the word "available" The reason: whenever I copy a schedule to the following week, I can easily accidently schedule employees on days the did not, or weren't able to work, because the system would allow me to schedule them outside their preference. The way I solved this issue was by telling my employees to put in the availability as "unavailable" that way, whenever I would schedule them on days, or hours, they weren't available to work, the system would only then alert me that they can't work those hours!! With that being said, I don't understand why the "preferred" option is even there! :) I don't care what they prefer, I want to know when they can't work so I know what NOT to schedule them. you're welcome :) I have called in the past, twice, and explained my suggestion, but no one seemed to get what I'm talking about, maybe because they're software engineers and not business managers.

we LOVE homebase.

Opmerkingen: Such a great experience - and they are so helpful too!

Pluspunten:

We have a few off-site jobs, not another location - but we are a food truck. So our shifts, timing, and dates and regularity change ALL the time. Homebase allows you to create and manipulate shifts, their names, times, etc. A lot of other platforms do now have as much customization available. AND its easy to create and change templates, as well as create and change schedules from a computer, phone, or ipad.

Minpunten:

I wish we had options for printing, so that we could manipulate the format a little bit more. But its still quite strong. Also, sometimes the communication between our POS and Homebase has issues. Not too often, but it would be so, so nice if they spoke to each other and updated more smoothly.

Good

Opmerkingen: Easy to use. A bit slow when loading some pages, such as the applications page. Some parts don’t work as well as they should.

Pluspunten:

I like that I can easily see and adjust people’s schedules. I like that they get notifications that their shift is coming up. The push to my calendar is also a plus. Onboarding is simple. It’s well thought out.

Minpunten:

I’d like to be able to write mock schedules. I know Homebase integrates with some POS, but it doesn’t with mine. It would also be great if there was discount for multiple stores under the same account. Adding photos to a message sometimes does not work. Could we get the ability to have a separate message stream even if it’s to the same group of people?

Homebase - a versatile tool that probably does what you need (& more)

Opmerkingen: All in all homebase's functionality does a great service to our small business as a tour company with erratic hours and at different pay scales. The payroll integration with Gusto is key here.

Pluspunten:

Homebase's integration with our Gusto payroll service makes this a critical piece of our business. The ability to select different pay grades for different jobs, and to send messages about shifts is also a major plus.

Minpunten:

It can feel cluttered if you only need it for a few features (it can do a lot), and the app's need to access employees' location on their device can make for a clunky experience at times (i.e. if they generally keep their location off, or miss the second step of the confirmation screen).

Love the APP! Wish you had cheaper monthly subscription options

Opmerkingen: Great! Just wish I could afford pro.

Pluspunten:

We love the software. It allows us to schedule, save info, talk to employees, and hire! I would love to have the pro feature but we simply cannot afford over $300 a month just to schedule and speak to employees. I’m a VERY small business and that takes about all the left over money I have at the end of the month.

Minpunten:

The price, it also has been glitching ALOT. Most days I can’t see the schedule I created. The app will appear blank as if nothing has been created. I have deleted and redownloaded the app and still experience issues. The fact you can’t have multiple managers to adjust the schedule SUCKS. I am always signed in under my husbands profile to adjust the schedule. Please fix this. So many company’s would love this new permission set.

Great for the service industry, not for manufacturing

Opmerkingen: I enjoy using homebase for the ease of use of my employees and the app, but as amanger it is quite a cumbersome process to fix issues and a time waste of my day almost everyday. I can see the benefit and the future capabilities of this paltform and am sticking with it because i beleive this product will advance and become much better over time.

Pluspunten:

The ease of use for my employees to clock in and out. Geofencing

Minpunten:

Three are arbitrary rules in place such as: 1)I cannot select a timeframe longer than 30 days to run payroll for a 31 day month. 2)I cannot clock an employee in earlier than 8 hours a scheduled shift. I have to alter their initial shift to allow for the time slack 3)I cannot have a salaried employee on the schedule without dealing with many issues about them missing their shifts or the annoying other messages after I resolved that issue (I keep them on the schedule so I know when they are supposed to be in as well as an accurate accounting of cash burn) 4)The programming on the front-end seems to be hastily made with many lags and timeouts when updating time cards or trying to perform functions that require the javascript (i think, I haven't opened the developer console on it yet) to perform quickly. basically the server or some other reason keeps it running slow and my function is logged but times out quickly.

If you own a business, you must have Homebase.

Opmerkingen: It was a life safer for us. one of our employees demolished our former time clock system. I went online to find something to save us, that we could afford, covid 19 had us closed for 2 months. No money coming in.
There your company was, easy to set up, could use any where we could get on internet, we have 10 computers in the building.

Pluspunten:

The Time Clock. is very vital to us. Also the fact that it shows the break. It shows me if they didn't clock out for there break. our employees are told when they are hired, if you don't take you break.... thanks for the donation, it will be subtracted from your time. The scheduling is just as important, people need to know when they work, it is wonderful that it goes to there phones, not just hanging on a wall, for them to say, " I didn't know"

Minpunten:

I really really wish I could copy and paste in the scheduling part.

Good stuff

Pluspunten:

I really like the geo clock and functioning with employees using their mobile phones instead of store equipment

Minpunten:

Cost and reporting could be more detailed to be more HR equipped