--- description: Ontdek de plus- en minpunten van ServiceNow en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Business management software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.nl/software/152871/servicenow Pagina: 1 / 15\ Volgende: [Volgende pagina](https://www.capterra.nl/software/152871/servicenow?page=2) > ServiceNow automatiseert je dagelijkse ondersteuningstaken en helpt je elke werkeenheid te volgen, meten en verwerken. Het is gebruiksvriendelijk en schaalbaar. > > Oordeel: score van **4.5/5** door 344 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt ServiceNow? ITSM-ruimte. Dit omvat groeiende organisaties van elke omvang, in elke sector. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 344 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ServiceNow - **Locatie**: Santa Clara, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 100,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Japans, Nederlands, Portugees, Spaans - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Activiteitendashboard - Alerts/Escalation - Asset Lifecycle Management - Assets volgen - Auditing van problemen - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CRM - Capaciteitsbeheer - Compliancebeheer - Configuratiebeheer - Contract- en licentiebeheer - Dashboard - Enquêtes en feedback - Financieel beheer - Geautomatiseerde routing - Gegevensvisualisatie - Geïntegreerde bedrijfsvoering - Geïntegreerde ontwikkelomgeving - Grafische gebruikersinterface - HR-beheer - IT-assets bijhouden - IT-reporting - In kaart brengen van relaties - Kennisbankbeheer - Kosten bijhouden - Licentiebeheer - Macro's/reacties via sjablonen - Prestatie bewaken - Prestatiemeetwaarden - Priorisering - Projectbeheer - Rapportage en analyse - Rapportage en statistieken - Slepen en neerzetten - Status bijhouden - Taakbeheer - Toegang en controle op afstand - Veranderingsbeheer - Versiebeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal ## Integraties (98 in totaal) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... en 83 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Business management software](https://www.capterra.nl/directory/30532/business-management/software) ## Gerelateerde categorieën - [Business management software](https://www.capterra.nl/directory/30532/business-management/software) - [Cloud management software](https://www.capterra.nl/directory/30852/cloud-management/software) - [App development software](https://www.capterra.nl/directory/30082/application-development/software) - [ERP-systemen](https://www.capterra.nl/directory/9/enterprise-resource-planning/software) - [ICT-beheersoftware](https://www.capterra.nl/directory/10001/it-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews) 5. [JIRA Service Management](https://www.capterra.nl/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "Ideally IT service management support tool provide end to end support" — 4.0/5 > **Nishant** | *17 april 2025* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: - Robust capabilities around IT workflow management, particularly in IT service management. I mange the whole workflow from incident to the final resolution. - Ideal for multi-departmental company, where employee size is big and its difficult to manage workflow manually. > > **Minpunten**: - It is costly for SME firms - When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now and then. - Third party supply dependency risk > > \- Overall, its really good tool specially with IT support functionality ----- ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 februari 2026* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Minpunten**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *21 augustus 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **Minpunten**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- ### "Servicenow review" — 3.0/5 > **ville** | *26 februari 2026* | Computernetwerken | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The "Single Pane of Glass", Advanced "Agentic AI" (Now Assist), High-Velocity Automation, Scalability and Compliance > > **Minpunten**: The "Implementation Tax" (Cost \& Complexity), Licensing "Shell Games", "Platform Bloat" \& Technical Debt, The "Developer Bottleneck" ----- ### "Robust Platform with Strong Change Management" — 4.0/5 > **Geverifieerde reviewer** | *18 december 2025* | Computersoftware | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently. > > **Minpunten**: The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be expensive to implement and maintain. > > Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though it requires thoughtful configuration and ongoing administration. ----- Pagina: 1 / 15\ Volgende: [Volgende pagina](https://www.capterra.nl/software/152871/servicenow?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/152871/servicenow) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens