Epos Now reviews

Excellent POS system for various types of business, expecially hospitality ones

Pluspunten:

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Minpunten:

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Amazing

Opmerkingen: Great customer support, very easy to use brilliant for accountancy and amazing software

Pluspunten:

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Minpunten:

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

Be careful when you choose an epos system

Opmerkingen: Terrible.

Pluspunten:

The equipment looks modern and smart, the software was ook, easy read and accessible.

Minpunten:

Payment! You cannot control it. Despite closing the account, you still get billed.There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use. Bank fraud departments take too long to investigate and don't stop the impending fraud in time. This is a terrible extortion. BE VERY CAREFUL, DO NOT GIVE YOUR BUSINESS CARD AND ACCOUNT DETAILS TO EPOSNOW.Every email you receive from EPOSNOW is DO NOT REPLY! They don't make it easy to get hold of them.

Very bad customer support- never recommend

Opmerkingen: Very bad not deserve any single star

Pluspunten:

No any pros..very old system .not attractive compared to other system

Minpunten:

Nothing I like in epos . No any kind of good feature and there is no customer support. Cheat in payment and never get right answer for query

Easy to use, very complete software

Pluspunten:

ePOSnow is a simple but very complete software, and allows the seller to control the business very easily

Minpunten:

There's a glitch here and there ; but nothing that disturbs significantly the work being done

Worst POS you can get out there. Beware of the trouble after you sign up.

Opmerkingen: Probably one of the worst POS service out there. We still not open yet and they keep sending us charges. After we called in for many months, the customer service finally have someone reach to refund some of the charge. They assure us that there won't be any charge until we open. This month they send us another charge again. We emailed their customer relation, [SENSITIVE CONTENT HIDDEN] to get those charge remove and no respond from them. If you own a business, do you want to wait days or weeks to get a respond from a POS service? They locked us in for two years and won't let us cancel the service so we will be dealing with these horrible service for a while. We would not recommend going with Epos now no matter how cheap they offer you. Beware of the trouble ahead with this company.

Pluspunten:

It's the cheapest choice compare to the other competitor. Probably the reason why they don't have good customer service.

Minpunten:

The worst customer service ever. Very challenging to get a human on the phone for help. Save yourself the trouble and get a different one.

A great tool for any business

Opmerkingen: This software has made my book keeping a thousand times easier.

Pluspunten:

I like that it is user friendly and the back office functions make my paperwork so much easier to navigate.

Minpunten:

Slow to load and could have better options for integrating rewards and gift certificates.

Works for our store!

Opmerkingen: Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!

Pluspunten:

Flexibility and customization of the software.

Minpunten:

Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.

Good system with many feature and few limitations

Opmerkingen: Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.

Pluspunten:

Price and ability to manage my system remotely their website.

Minpunten:

For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at times.

Probably the worst investment we have ever made

Opmerkingen: We purchased the hardware, waited and waited and waited for setup and initial training. Took so long for eposnow to organise we decided to opt or another provider who we have multiple outlets running their service. EposNow didnt take the new equipment back, or respond to our emails. Their lose i guess.

Pluspunten:

We never got the opportunity to see what we liked the most.

Minpunten:

The service once the hardware had been purchased.

Not meant for middle to large businesses

Opmerkingen: I am the shipping and receiving manager for my company. A few of my daily tasks is to post and receive 200+ invoices weekly. Inventory management, market retail adjustments, sales reports, purchase orders, etc. It'd a very busy job. When we first got this EPOS NOW system we started having issues and they informed us the application at the time was unstable and so they switched us over to a web browser format. (First red flag).
Every day I get constant "timed out" errors because their servers have too many users. As I write this review, it's been almost 2 hours now that I can't post and receive any invoice. There's also the too many users are online so your task has been killed pop up. Which literally means "try again". They are constantly trying to add new features, but don't address and resolve the instability of their service. There's also a huge problem with the feature "notes" which is where we add the invoice number of every invoice/po entered in to the system. I told them that 90% of these notes are erased from the system days after posting. They said that's not a priority of theirs. So, I told them it's definitely a priority for a market that processes hundreds of invoices weekly. Helps us search entries i.e duplicate invoices, etc. This system is good for smaller businesses (such as a bar/restaurant). But not for middle to large businesses.

Pluspunten:

Easy to navigate menu. Seems pretty straight forward.

Minpunten:

The constant "hang". Unable to connect. They keep adding features to the system without fixing the instability of current features and service connection.

Cons I was charged month after month for NOTHING

Opmerkingen: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Pluspunten:

ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Minpunten:

ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

Do not purchase if you are in the hospitality industry.

Pluspunten:

The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.

Minpunten:

This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.

Glitches

Pluspunten:

Fairly user friendly , great customer service

Minpunten:

The number of glitches, ie. Past orders popping up out of nowhere.

Buyer Beware!!

Opmerkingen: Absolutely Horrible and dishonest

Pluspunten:

Friendly Customer Service Staff. Albeit their hands are tied they can do nothing to help you!

Minpunten:

Buyer Beware Epos Now WILL SCAM YOU!! I was warned by others and because of the price-point of their system I did not listen! Please don't make the same mistakes I've made! I started by filling out a simple general interest in POS systems on Instagram and Epos aggressively stayed after me. Their sales staff are high pressure! I explained from the outset that my business was still under construction and I didn't need a system yet. I was assured that if I purchased their hardware, I would not be charged until I activated it. As of today, March 23, 2021 I've been charged every single month! I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges. Their staff are kind to you on the phone but they have not intentions in fixing this! They will lie to you to get your business, and God help you if you need to resolve a problem! Sure, they will answer the phone and promise that they are "investigating" the issue. They don't mean it!! Covid-19 has assaulted my business in so many ways in 2020 and I don't need a high pressure sales team lying to me and then whilst I'm still not open charge me every single month for a service I'm not prepared yet to use! I have asked since January to shut the account down. NOTHING! February, NOTHING, March, NOTHING! They are still investigating my claim! Hmmm. Please, go to other POS companies.

Beware of what your told and what you get

Opmerkingen: not really happy. thinking of at least dumping support because i see no value. i paid for the system outright so just going to grin and bear it for now. If my industry continues beyond 2020 would probably switch to clover

Pluspunten:

Not hard to setup not hard to use The till is OK

Minpunten:

this a United Kingdom based software. The reporting when exporting to excel use VAT taxes and you have to change headings because a lot of them don't make any sense when using an outside loyalty program platform the system is incredibly slow The system uses nearly all the storage available and I find myself constantly having to try to delete windows update failures, downloads, and other items . I am a small shop and not an IT guy Support is random sometimes unavailable and the times we have called in most of the problems have not been solved by their support . We were escalated but then no one ever calls back and we figured out the issues on our own. 'I'm unable to figure out how to use the added features as most things are just set up as individual items I run a vape shop and was hoping to be able to use variants such as colors, and bottle sizes but was advised against during setup for reporting purposes. so every size and color is setup as an individual item which is disappointing as we have changing stock constantly in the industry.

Almost there

Opmerkingen: It has been extremely useful to be able to access sales in real time from abroad. When I am working remotely I can still access the day's sales.

Pluspunten:

The ease of use of Epos Now is undeniable. They have made the software user-friendly and intuitive. Where it is not intuitive, customer support is standing by and responsive. I would recommend this particularly to new businesses to establish a POS system and track their business's success.

Minpunten:

I had no problems with the software, however we operate under the Imperial system and the add-on that was available then (and to my knowledge until now) is in metrics only. This was a major problem for us and one we still deal with. Although the software was said on more than one occasion to be in development (and later told ready) I have yet to see it and customer service did not reach out to me when it was available. Some improvements are needed there in both developing software for the world market and in customer service follow-up.

This company is a scam!

Opmerkingen: Bottom line - run away as fast as you can. Eposnow is THE worse company I've ever dealt with by a significant margin. You think Telco's are hard to deal with, try and get support from these guys! After purchasing the product and buying two tills (cost of over $1200 NZD), the communication from the sales rep and my 'allocated' technical support person vanished completely. During the sales process he was quick to respond, but as soon as they had my money, ALL communication stopped. Calling his number went through to the 'help desk', which was just an on hold service. I waited 1.5 hours and then got disconnected. This happened several times. When I did a sales enquiry (with the goal of trying to get in contact with my original sales guy) - they were quick to respond, but on asking to talk to him, there was ZERO response - all comms stopped. Still waiting on his call after 5 weeks. My tech guy has also vanished. They wanted me to setup a Direct Debit for 12 months, and for this, offered a deal on the hardware which I accepted, but after 5 weeks, I still haven't received anything. This company is a SCAM! You cannot email anyone, and if you do have an email (i.e. my sales guy) you never get a response. I have sent over 7 emails over 5 weeks to my sales rep and support person asking them for support or some contact, but still ZERO response. The last two emails I told them that if I didn't hear from them within 48 hours, I would cancel my contract and seek a full refund of all

Pluspunten:

It seemed like it would work for us, but the customer service was TERRIBLE. The till software was slow and the management software has some major bugs.

Minpunten:

How slow it was and buggy. The load time for the till was over 30 seconds.

What a shamble!

Opmerkingen: Im pretty sure all those positive reviews are not genuine because time and time again support proven how bad they are at their job. Even when you go to their forum you can see how many bad reviews and im also sure this review wont be even read of publish by anyone at eposnow.
Let me start from the beginning: Back in June i was looking to upgrade the till system and came acros eposnow and what i could see it was all very impressive. Once I paid up and got the hardware, the sales guy disappeared. Tried many times to email and call with no result, so much so i though the company went bust or even that i got scammed. After about one month i managed to have a reply from our sales representative apologizing but he was off sick. Fair enough but, what about passing on your contact to a colleague?? Then finally we started training and setting up but, because we lost so much precious time i asked for extra hand to input the menu as the eat out to help out scheme was coming up and I wanted to make the most of a new till. They charged me £ 500, yes, £ 500 to put our menu in the system and, to be fair, a child would have done a better job than them. So many spelling mistakes so many items with not even space between words, vat rate completely wrong and overall a really poor job that, i would have been better of doing myself and save £ 500!
Then it came the time to try out the till and watched in horror in the till keep crashing and not able to sustain an internet connection. Then again,

Pluspunten:

Product its easy to use but the lack of support or the ability to work when wifi signal drops really let this product down

Minpunten:

Support, support and support. Also their software is not great and very often slow down

Fine pos for features and functionality, terrible support, and bug filled

Opmerkingen: Starting out great. Software worked, it grew as we grew. About halfway in, we started getting bugs, errors, breakdowns. Sometimes they were resolved, some we are still dealing with today. In almost every scenario when dealing with customer services (except for UK team, they are great) I have had a terrible experience. Mostly from representatives who don't know the software well enough or flat out not being able to fix issues. Dev team may have been changed since we started as the multitude of updates with bugs/issues/errors has increased exponentially. Great software, just poorly managed/programmed.

Pluspunten:

Good variety of features and highly customizeable.

Minpunten:

Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years

The perfect solution for my business

Pluspunten:

The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything.

Minpunten:

epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.

A great POS and back end solution

Opmerkingen: I have very few negative things to say about EPOS Now. We love it! I wish there was more customization / versatility for making labels. We desperately need to be able to use the Deliveroo, but only have one location. Please review this and come up with a reasonable amount we can pay to use it. Also would like to see more add on app dev.

Pluspunten:

Ease of use, great support, versatility - takes VERY LITTLE training. Love that it works with Paypal.

Minpunten:

Limitations on creating labels, lack of ecommerce interface - we only have one location and really need Deliveroo.

Brutal POS

Opmerkingen: Was a brutal experience top to bottom

Pluspunten:

Absolutely nothing can be said about this software or its "apps", the back office and terminal GUI are brutal to look at and not very user friendly

Minpunten:

When inquiring about the product we asked if the system could produce a receipt showing liters/gallons in conjunction with setting new prices per liter/gallon... we were told YES.. this was NOT the case, when we asked for a solution we were told that the salesperson DID NOT say it could do the things we asked via THEIR recorded phone records! so now we are stuck with this POS (and I don't mean Point Of Sale) what I am also saddled with is paying for this POS, P.O.S. that does ABSOLUTELY nothing to improve over my current CLOVER system that is a better system than EPOS could ever dream of (also sales guy claim they are better in every way) laughable at this point. WE NEVER RECOMMEND TO ANYONE

Software update broke my til

Opmerkingen: Horrible, especially their customer service when trying to get any help or a call back. Right now they wont even let me speak with the cancellation department or a supervisor. I literally have to go to my bank to do a stop payment.

Pluspunten:

Not much except their price but i guess i got what u paid for.

Minpunten:

After 2 years my pos til got an update and stopped working. It's been 7 weeks now and ive called 14 times. 8 times they tried to remotely fix it then never call me back.

Bad bad bad AVOID

Opmerkingen: Bad!! As soon as you are not happy with their services they tie you up to the contract and refuse to get the equipment back and refund you. I don’t find them reliable, they take ages to respond to your queries/problems and their staff cancel on the training. I didn’t sign up for non-professional services. I want to be done with them. Besides, they lie and say that they call several times and guess what? They barely ring you once and that is it. I cannot believe that in 2 weeks I got so tied to a contract that I cannot cancel anymore. When I spoke to one of their sales teams I was told that I will have 30 days to try it. Now, it is all changed. AVOID THEM! They are not serious or reliable. I offered to give back the equipment and I asked for a refund and I was told that if that would be accepted I would have to pay a further more £500 for cancellation and won’t see any money back. Don’t they like to just charge charge charge for their lack of services?

Pluspunten:

Nothing, staff is not reliable and they lie

Minpunten:

I tried it twice, but I don’t like it. I just don’t like it. I had been trying to cancel the contract with them within 2 weeks of the purchase and I am being told that I cannot do that. I want to return the equipment and get a refund and that they don’t accept that