Epos Now reviews

Excellent POS system for various types of business, expecially hospitality ones

Pluspunten:

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Minpunten:

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Be careful when you choose an epos system

Opmerkingen: Terrible.

Pluspunten:

The equipment looks modern and smart, the software was ook, easy read and accessible.

Minpunten:

Payment! You cannot control it. Despite closing the account, you still get billed.There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use. Bank fraud departments take too long to investigate and don't stop the impending fraud in time. This is a terrible extortion. BE VERY CAREFUL, DO NOT GIVE YOUR BUSINESS CARD AND ACCOUNT DETAILS TO EPOSNOW.Every email you receive from EPOSNOW is DO NOT REPLY! They don't make it easy to get hold of them.

Contact the BBB and your state Attorney General

Opmerkingen: It's a PAIN! Don't pay for this nightmare.

Pluspunten:

Next to nothing! The people I spoke to at first were AWESOME! Then, once I paid, I got the WORST support.

Minpunten:

Horrible. Most of my scheduled calls were never met. They just didn't call for our set up appointments. They kept me on hold anywhere from 10-60 min. When things started to go south, they were harder to get in touch with. They are not holding up their end of the contract and want to charge me $500 to cancel my account. The 28 page Terms and Conditions are a MUST to read. They're convoluted and difficult to understand when there's a problem so be careful before you give them your credit card info. This is a paid for NIGHTMARE!!!

NONE EXISTENT Customer Service!!

Opmerkingen: Contacted EPOS now invoice department for an overpayment of £48.00 that we have made when we have already informed them that we were closing and which they have acknowledged. Despite several attempts thru their web tickets, they have just ignored us and have not made any attempt to get in touch with us. Called their sales department,surprise,surprise somebody answered !! I asked them to put me thru the invoice department and somebody answered with a fake American accent. Called again they can probably see my same phone number and refused to answer my call again. They’re good at taking your money but not interested to credit you back!! Will only answer if it’s sales and if your potentially a new customer. Don’t entertain EPOS now if you want a human customer services support .

Pluspunten:

Software overall was functional to our retail shop.

Minpunten:

Customer service was non existent. Apart from Sales, you can only get in touch with them through a web ticket which another reviewer have noted that they don’t reply to. They are only interested to talk to a new customer and a potential sale! In short they can’t be bothered and don’t care about the concerns of their existing customer. We have now potentially lost £48.00 of overpayment but I’m glad that we don’t have to deal with such an awful customer service! The fake American accent of the male sales person was terribly bad.

Works for our store!

Opmerkingen: Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving! Very helpful customer service group!

Pluspunten:

Flexibility and customization of the software.

Minpunten:

Integrations - We have a few integrations - Shopify, Mail Chimp (which was discontinued), Postal options, etc. The integration we're least pleased with is Shopify. Everything is an add on which makes it hard for small startups.

Terrible Customer Service

Opmerkingen: This system isn't as good as the one we changed from. Our old system got bought out and we were forced to change and I talked to many reps and looked at reviews and I can say that I was misled. Our system is supposed to come with 24 hour customer service and it definitely doesn't.

Pluspunten:

Easy to set up and use for basic functions

Minpunten:

No ability to set specific times for orders to be prepared by. With so many take out orders happening, it would be nice to have the ability to have a set way to tell the kitchen when an order was being picked up instead of using "notes". It is terrible that if a bartender adds drinks to a ticket, the ticket gets switched to the bartender's ticket. Now our bartender has to keep paper tabs for customers and give them to the servers so that the tickets don't get switched. The worst is the almost non-existent customer service. If you need help "fast", forget it. I've waited on average of over 40 minutes to speak to a tech support member. Once I get them, they are helpful, but getting to them is crazy. I've tried the WhatsApp with the same problem. I've sent messages and didn't get any response for over a half hour. They make it sound like you will get immediate help, this is absolutely not true. I feel like once you are past your first month, you are on your own...they really don't care about you or any issues you might have. I am very unhappy with my decision to choose this POS system.

Good system with many feature and few limitations

Opmerkingen: Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.

Pluspunten:

Price and ability to manage my system remotely their website.

Minpunten:

For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at times.

Good product, poor integration with EFTPOS and MYOB

Opmerkingen: Continual dealings with the support team to sort out the MYPB integration issues.

Pluspunten:

Relatively easy to administer, add products, customers, good reports.

Minpunten:

Poor integration with MYOB, we have had no end of problems getting sales transactions to transfer into MYOB, missing transactions for no reason. Have had to deal with the support team many, many times, this is an ongoing problem. Also the system does not integrate with the New Zealand EFTPOS system, VERY dissppointed to find this out despite purchasing the EFTPOS app. After many months, there is still no integration. For this reason i do not reccommend it at all to NZ users.

Poor communication

Pluspunten:

I like that on the surface it appears to have all the functionality necessary for managing pricing and inventory of multiple locations from a corporate office. But once you aquire the system the problems seem to be endless and support is hopeless!

Minpunten:

Support is a joke! They promise to call back and never do. You make multiple requests for assistance and then some of the support team are inexperienced in the retail industry therefore unable to provide assistance or answers.

Easy to use, very complete software

Pluspunten:

ePOSnow is a simple but very complete software, and allows the seller to control the business very easily

Minpunten:

There's a glitch here and there ; but nothing that disturbs significantly the work being done

If in Australia and in hospitality - do not buy this system

Opmerkingen: Although the Australian Eposnow team try to help and are friendly, they are inexperienced and short staffed. It seems they are working business hours of 9-5pm on Queensland time, which does not suit Australian hospitality where the time zones are different for at least 6 months of the year; and businesses are open 6am until 9pm.

Pluspunten:

Ease of implementation Inexpensive Reporting Apparent integration to existing banking systems

Minpunten:

The support is only in QLD business hours. The integration with banking systems is not with Australian banks only Tyro. This software is only for retail businesses, and would be good; is not for hospitality venues - receipts are restrictive and are not set out for hospitality and the kitchen dockets are complicated and difficult to read.

Don't Do it! Go with another POS

Opmerkingen: horrible im lucky if I get a response. Still waiting on phone calls from them its a sad company that robs people of their money.

Pluspunten:

It looks nice thats pretty much all I can say about it.

Minpunten:

customer service is a joke, I've sent so many emails and called and keep getting bounced around. They are charging me when I didn't get my system for a month and half got my CC company set up and said I would here from Epos Now to finish the final step and nada. I even got charged for not doing the integration of the cc payment per terms and conditions which I did and called asking them to help me with the final step and nothing. I just want to be refunded bug waste of time and money. I need a new POS company and im 9 days away from opening which they know about. Don't throw your money away with this company check the BBB on them they have well over 30 complaints with similar situations.

Not meant for middle to large businesses

Opmerkingen: I am the shipping and receiving manager for my company. A few of my daily tasks is to post and receive 200+ invoices weekly. Inventory management, market retail adjustments, sales reports, purchase orders, etc. It'd a very busy job. When we first got this EPOS NOW system we started having issues and they informed us the application at the time was unstable and so they switched us over to a web browser format. (First red flag).
Every day I get constant "timed out" errors because their servers have too many users. As I write this review, it's been almost 2 hours now that I can't post and receive any invoice. There's also the too many users are online so your task has been killed pop up. Which literally means "try again". They are constantly trying to add new features, but don't address and resolve the instability of their service. There's also a huge problem with the feature "notes" which is where we add the invoice number of every invoice/po entered in to the system. I told them that 90% of these notes are erased from the system days after posting. They said that's not a priority of theirs. So, I told them it's definitely a priority for a market that processes hundreds of invoices weekly. Helps us search entries i.e duplicate invoices, etc. This system is good for smaller businesses (such as a bar/restaurant). But not for middle to large businesses.

Pluspunten:

Easy to navigate menu. Seems pretty straight forward.

Minpunten:

The constant "hang". Unable to connect. They keep adding features to the system without fixing the instability of current features and service connection.

Unhappy retailer

Opmerkingen: If it were easy to switch services, I would in a heartbeat. But I'm hopeful with time, they will listen to feedback and improve the product.

Pluspunten:

The back office is fairly easy to navigate for basic needs

Minpunten:

The help/tutorial aspect of this software is greatly lacking. There are a lot of features to utilize but it's near impossible to get proper training on using them. Which leads me to my next con - The support team is incredibly unreliable. IF you are lucky and get a good support rep, your issues may be resolved quickly. However that is a rare occurrence. I typically have to call back a few times to get issue resolved/questions answered. Add the fact that it's very common for the support reps to make mistakes in fixing "issues" and often end up making matters worse. The bulk import feature is incredibly important to our business. But it is complicated and doesn't work properly because of what seems like a formatting/programming issue. It's been two years that we have used this product. One would think they would have fixed this issue by now. Especially because they charge for the service. They also do not have an EBT functionality which complicates our daily report reconciliation. That has been on their "project" list for some time now. Maybe one day?

Do not purchase if you are in the hospitality industry.

Pluspunten:

The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself.

Minpunten:

This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server their tips and then eat the cost when the ticket won't close. In speaking with the company, their only excuse is that tipping is not customary in the UK so it wasn't designed for that and they are "working" on it. We also ordered a case (10 rolls or800 meters) of printer tape from them. They sent us 270 meters of tape and tried to claim the rolls were larger and we got all the paper we paid for. I found their supplier and was able to order 50 ROLLS. Complete rip off. When I called to tell them I wanted to return their 4 rolls of tape and get a refund, the customer service rep actually laughed. I would never buy this system again and am currently saving money in an effort to replace it so I can sink the system in the bottom of our local lake.

By far the worst company I dealt with nomorals/ unethical selling

Opmerkingen: EPOS NOW is by no doubt the worst company I have ever dealt with Worse POS/ No support/ unethical selling/ hidden terms in contract/ hidden charges/ worst customer bombarding EPOS NOW unethically sold their P400 counter top terminal to me. I was rushed to make the payment for the proforma as the sales rep said the black.friday deal will be out if I don't sign up today. I never asked for Merchat services, it was included in the proforma and after I signed it I was forced to pay. I tried telling them.numerius time that u was with other Merchant service provider who are way cheaper than their 1.7%. However, as per the contract I had ended up paying 36 months charge for the terminal just to get rid of it. The I received another email saying that I have purchased a new terminal.whixb want the case. And they were forcing me.tk.use their teeminal.for taking the payment. Later they started charging me $49 +GST for payment premium saying that I have not met the terms and conditions of using the terminal. I explained them.multiple.time that I don't have their paymwnt terminal.but still till.date they are charging e payment premium. I 've been trying to.gwt my refund but I can't get hold.of their Global cases support!! And who ever pick up the phone after 40- 50 mins wait tells me that the issue is out scope and escalated. In short, these guys are unethical and definitely cheater. Please do not got for this company. Save yourself.

Pluspunten:

I did not like anything in particular nothing special, same as any other POS service in terms of system.

Minpunten:

No support Dishonest people who do not careToo slow

Terrible customer service

Pluspunten:

The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated.

Minpunten:

Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They told me desktops have a 3 yr warranty on all equipment. Now, they are saying it only had a 1 yr warranty and we have to pay for a warranty, to have anything replaced now. I have created several tickets and never heard a word back or got the problem resolved. Today (Sunday at 2:00 CST) our desktop was down (which is ironic since our warranty supposibly just expired on the desktop). We had customers in our store and I needed our desktop up to check out customers. We received an error message saying the desktop could not be found, it has been moved or deleted. We called EPOS. It went to U.K. They refused to help because we did not purchase the 24/7 customer support service and said to call the US support line on Monday. Needless to say, we will be shopping for another POS system that stands by their product and customer service!

Glitches

Pluspunten:

Fairly user friendly , great customer service

Minpunten:

The number of glitches, ie. Past orders popping up out of nowhere.

Dreadful support of a non functioning system

Opmerkingen: Dreadful and extremely costly. Possibly the worst in over 30 years of working in Epos. As a consultant advising on Epos / Accounting selections for retailers of a single store through to significant multiple site/till configurations i could never recommend such a product confidently when it fails at its its most basic level. In very short space of time became apparent that the product did not meet its claimed functionality and was creating significant challenge for the client and a decision to halt the project at significant cost and resort to its former system.

Pluspunten:

Not Much to define it above anything else in a crowded marketplace of average solutions.

Minpunten:

With over 30 years in the Epos industry, both supply and executive user, Brought in to effect the conversion and integration of accounting systems for existing Eposnow solution. On representation of links to Xero and with other systems integrated elsewhere to the platform in the business all attempts to link were painful. !st line support were unable to fix and any higher support was not accessible. Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem). Then the problems really started. Transactionally the information flows to Xero were flawed and did not balance to reality. The posting of sales invoices to the accounting ledger made no reference to defined accounting structure, created spurious entries and gave no meaningful method by which reconciliation could be achieved.

Appalling Company - AVOID at all costs. 6 Months of Hell

Opmerkingen: Literal hell for 6 months. We couldn't wait to move to a new supplier who was actually competent.
Research this company very carefully and ask to see their community forum before joining.

Pluspunten:

It's pretty. That's about it. Apart from looking nice the functionality is poor.

Minpunten:

Everything. Sales reports are incorrect all the time, cash up was wrong on a daily basis (not due to human error). Support is practically non existant. Whatsapp support might reply in 3-4 weeks if you're lucky. Phone support aren't trained so can't help solve issues. Higher management try to blame your equipment rather than their system. Slow and Laggy, took over 5 minutes to log in some times and button presses wouldn't register half of the time. Just generally and awful system.

After one year

Pluspunten:

Great tech support, cusromizable software.

Minpunten:

There is no user manual, and the "guide me" feature is limited

The most horrible customer service I had experience

Opmerkingen: The experience is bad bad. We paid system to help and to make our live easier but in this case is not, we are losing money too. Take so much longer to get things fix within epos. I still can't believe how people rate this system 4.0 star. I think they only deserve 2 at best because of:
- customer service experience (When you call them, the staff also need to read the same documentation as you so you have to be on the line for at least 1 hours to get help, and even then it doesn't solve your issue. Like other says they give me empty promises too on call back and appointment, that makes they untrustworthy. so hard to trust their word)
- the quality of the software (you won't find smooth experience here as the software is so clunky. The till app does not even work on my ipad)
- the user friendliness of the system (the process flow of adding new product is not streamline, so much go back and forth make the whole experience of setting up is so draging and long. So much harder to train your staff how to add items)
- features (most of the features need to pay as add ons so don't get fool by their marketing team on the affordable price)
- Shopify integration is bad!! In conclusion, I am not and will never recommend this system. It's a nightmare for me. If you have the luxury to choose others POS system it might give less stress and save you much more time and money.

Pluspunten:

Nothing. It's hard to like the product when the staff of the support team doesn't know what they are doing.

Minpunten:

Customer Support is horrible! I think the word horrible is under statement. It's beyond horrible. It's so hard to get them, they never call back when they said they would.

Epos THEN - Walk away - Not for a Retail Businesses

Opmerkingen: Poor, it is NOT a retail based system. They seem to have misguided many people as it really should be called RESTAURANT EPOS NOW.

Pluspunten:

Not a great deal. Oversold on the product and way under delivered in terms of software and service.

Minpunten:

I was bombarded prior to purchasing, sales guy, tech support, literally on hand all the time BUT once you pay, GOODBYE! I was left high and dry with almost NO contact (as promised for onboarding) resulting in stores being closed for 3 days due to it not being correctly set up. PAID FOPR PREMIUM SUPOORT. - Absolute con and waste of money. Had one 'support' staff even hung up the support call as he was unable (more likely unaware) of resolving the issue. Premium support is meant to be 24/7, good luck if you manage to egt ANYTHING resolved out of hours. Don't do it.

The perfect solution for my business

Pluspunten:

The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything.

Minpunten:

epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.

Bad customer experience

Opmerkingen: In the last 6 months Eposnow customer service has been terrible. The company does not know the first thing about contracts and keeping data safe. Never give them your credit card details or bank details. No respect for any agreements you have. I would never recommend Eposnow to anyone. Avoid doing any business with Eposnow.

Pluspunten:

Software is ok nothing special. I have used better software with higher level accuracy and data.

Minpunten:

Difficult to set up promotions and biggest problem is not the software but constantly trying to add additional charges unlawfully. Avoid Eposnow