Goody reviews

"A Simple, flexible CRM system for Point of Sale"

Opmerkingen: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Pluspunten: We liked that our loyalty scheme was able to go fully digital.

Minpunten: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

"Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer."

Opmerkingen: Hopefully more customers passing through the store

Pluspunten: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Minpunten: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

"Feedback"

Opmerkingen: Good

Pluspunten: It's easy to use and you dont need to keep the card handy

Minpunten: It's not used in many places so more accessibility would be beneficial

"Goody review 2019"

Opmerkingen: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Pluspunten: Relatively easy for customers to navigate in store on the tablet

Minpunten: Not as easy on the app for smart phones - not even I use the phone app

"Consistent"

Pluspunten: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Minpunten: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

"An all-in-one loyalty card in app form and on your Smartphone!"

Opmerkingen: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

Pluspunten: Free Goodies!
From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Minpunten: With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody.
However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

"New users"

Opmerkingen: I think a small printed brochure about Goody and outlining benefits of completing registration and installing the app etc would be good. We don't always have time to talk it through completely with customers if there are others waiting to make a purchase.
We are new to Goody and it is a learning exercise for staff and customers. Hopefully the ease of operation for both will improve in time.

Pluspunten: It was easy to get up and running with [SENSITIVE CONTENT HIDDEN] talking me through the process. It is proving good to have a loyalty program that ties in with other small businesses in our town.

Minpunten: My staff are not finding it particularly easy sometimes, especially when customers have not registered online themselves and don't carry their card which makes it time consuming at POS. It would be good if the problems with xtra email addresses could be sorted.
It is a nuisance having to remember to click between POS and Goody windows but as we get used to it hopefully this will come routine.

"Goody review"

Opmerkingen: Goody has making my business vast by attracting more people to my blog.

Pluspunten: Campaigns made here are good to attract the customers to your program. You can also give loyalty points to any customer for his loyalty.

Minpunten: Thus software was a bit complex to understood by me for the first time. Later I learned how to use it. But they should give a basic description about each and everything in the software.

"Goody is Great"

Opmerkingen: we are really happy with it, happier still with the support and easy interfaces to our business and our customers

Pluspunten: It has enabled us to find a new level of Customer loyalty rewards that is easy to manage and even easier to interface with our customers - i wish i could have found this years ago

Minpunten: i don't really have anything at this time to complain or comment on

"Awesomeness"

Opmerkingen: Fan flippin tastic

Pluspunten: Easy to use, easy set up. Quick. Looks good as well placed at the counter

Minpunten: Not everyone has it. Its a fantastic system which id be more inclined to use if more people had it

"Fresh fish tinwald"

Opmerkingen: Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder

Pluspunten: Ease of use and can be connected to our tills

Minpunten: We love everything about it, thank you for the option to gve feedbank

"Goody"

Opmerkingen: Mediocre. Easy for the customer, not user friendly for me

Pluspunten: All in one, multi location, easy for customer

Minpunten: Hard to make special offers / one off opportunities for our customers. Ask for support via chat or email, get no reply

"Goody review"

Opmerkingen: Good

Pluspunten: Quick easy use. saves multiple rewards cards.

Minpunten: our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers. Will not let me see customer feedback online anymore.

"Great Promotional Programme"

Opmerkingen: Customers particularly enjoy getting a birthday present.

Pluspunten: It is an easy to use and relatively cheap way of encouraging customers to return.

Minpunten: Sometimes "customers" walk past our shop and flash their card to gain points without purchasing. When we catch them we often wipe all their points as it is a form of theft.

"Good software"

Pluspunten: easy to use, and help customers with , ordering new goody cards as well

Minpunten: the tablets when they would not charge correctly, or the wifi crashed