Marsello reviews

"A Simple, flexible CRM system for Point of Sale"

Opmerkingen: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Pluspunten: We liked that our loyalty scheme was able to go fully digital.

Minpunten: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

"Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer."

Opmerkingen: Hopefully more customers passing through the store

Pluspunten: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Minpunten: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

"Reward me"

Opmerkingen: Generally good, but need to add greater rewards value

Pluspunten: No extra cost for being on this program

Minpunten: Good friendly customer service, bit disappointed that after spending $450 on coffee last week (seriously) I only earnt 5 rewards points on Goody 🥲

"Goody review 2019"

Opmerkingen: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Pluspunten: Relatively easy for customers to navigate in store on the tablet

Minpunten: Not as easy on the app for smart phones - not even I use the phone app

"Great Marketing Program works great with VEND!"

Opmerkingen: Repeat customers, voucher system is excellent.

Pluspunten: Good overall system, integrated with VEND super easily

Minpunten: Am happy i dont really have many complaints

"An all-in-one loyalty card in app form and on your Smartphone!"

Opmerkingen: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

Pluspunten: Free Goodies!
From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Minpunten: With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody.
However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

"Fresh fish tinwald"

Opmerkingen: Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder

Pluspunten: Ease of use and can be connected to our tills

Minpunten: We love everything about it, thank you for the option to gve feedbank

"Goody review"

Opmerkingen: Goody has making my business vast by attracting more people to my blog.

Pluspunten: Campaigns made here are good to attract the customers to your program. You can also give loyalty points to any customer for his loyalty.

Minpunten: Thus software was a bit complex to understood by me for the first time. Later I learned how to use it. But they should give a basic description about each and everything in the software.

"Goody is Great"

Opmerkingen: we are really happy with it, happier still with the support and easy interfaces to our business and our customers

Pluspunten: It has enabled us to find a new level of Customer loyalty rewards that is easy to manage and even easier to interface with our customers - i wish i could have found this years ago

Minpunten: i don't really have anything at this time to complain or comment on

"Feedback"

Opmerkingen: Good

Pluspunten: It's easy to use and you dont need to keep the card handy

Minpunten: It's not used in many places so more accessibility would be beneficial

"Consistent"

Pluspunten: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Minpunten: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

"New users"

Opmerkingen: I think a small printed brochure about Goody and outlining benefits of completing registration and installing the app etc would be good. We don't always have time to talk it through completely with customers if there are others waiting to make a purchase.
We are new to Goody and it is a learning exercise for staff and customers. Hopefully the ease of operation for both will improve in time.

Pluspunten: It was easy to get up and running with [SENSITIVE CONTENT HIDDEN] talking me through the process. It is proving good to have a loyalty program that ties in with other small businesses in our town.

Minpunten: My staff are not finding it particularly easy sometimes, especially when customers have not registered online themselves and don't carry their card which makes it time consuming at POS. It would be good if the problems with xtra email addresses could be sorted.
It is a nuisance having to remember to click between POS and Goody windows but as we get used to it hopefully this will come routine.

"Goody"

Opmerkingen: Mediocre. Easy for the customer, not user friendly for me

Pluspunten: All in one, multi location, easy for customer

Minpunten: Hard to make special offers / one off opportunities for our customers. Ask for support via chat or email, get no reply

"Goody review"

Opmerkingen: Good

Pluspunten: Quick easy use. saves multiple rewards cards.

Minpunten: our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers. Will not let me see customer feedback online anymore.

"Great Promotional Programme"

Opmerkingen: Customers particularly enjoy getting a birthday present.

Pluspunten: It is an easy to use and relatively cheap way of encouraging customers to return.

Minpunten: Sometimes "customers" walk past our shop and flash their card to gain points without purchasing. When we catch them we often wipe all their points as it is a form of theft.

"Good software"

Pluspunten: easy to use, and help customers with , ordering new goody cards as well

Minpunten: the tablets when they would not charge correctly, or the wifi crashed

"Goody Card Newbies"

Opmerkingen: Looking forward to being more proactive with contacting customers with email marketing etc, and segmenting our customer base using Goody Card.

Pluspunten: Very easy to set up and use, we have just started using it so still in the early stages. We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant..!. Like that customers can use just the one card for multiple merchants.

Minpunten: Would like to be able to put in customers name when signing up, feel it is just a bit too impersonal not to!

"useful & helpful. not just a reward programme but a channel to customers' voice"

Opmerkingen: very useful & smart. it does its job by itself, does not need too much care.

Pluspunten: customers' feedback function let me know if they are happy with our service.

Minpunten: none so far. i was trying to change the rewards but could not access, web page says loading forever.

"Hassle-free loyalty card"

Opmerkingen: Goody card takes care of all my loyalty card customers and is recognizable to people

Pluspunten: Easy to use for the customer, lots of functionality for the retailer

Minpunten: I don't have time to use all of the great functions and ideas that it comes with

"Dermalogica Goody programme"

Pluspunten: no lagging in the application, simplified by being able to edit the history of previous processors.

Minpunten: How you have to scan the card to redeem then re scan to add points

"Good for the win"

Pluspunten: The thing I love most about the software is how simple it is to use. There are no big forms for the customer to fill out, they literally enter their email address and it's done.

Minpunten: I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.

"Very happy"

Opmerkingen: It is helping us to communicate regularly with our customers

Pluspunten: It is very easy for the customer and our sales team to us it

Minpunten: You get the most out of it your team puts 100% into it

"Great customer support and extensive knowledge of the hair industry, couldn't be happier"

Pluspunten: the best about Gooody Card is how it interacts with our clients and the response it has from the clients, develop a great credibility among the clients

"Useful for collecting rewards"

Opmerkingen: Fine. Collected some rewards.

Pluspunten: Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. can use same card at different shops easily.

Minpunten: Little bit wary of anything that collects information about where I go to shop

"Value of product"

Pluspunten: It's easy to use and helps to retain the customer database.

Minpunten: Would be more efficient if connect to till.