Over HubSpot CRM

HubSpot CRM is de 100% gratis, flexibele en intuïtieve CRM waar je verkoopteam dol op zal zijn.

Meer informatie over HubSpot CRM

Pluspunten:

Hubspot is also great for start-up companies or small businesses, as the pricing is more fair and other CRM tools can be overkill for a small company.

Minpunten:

Now I am stuck with some defined items that are inaccessible.

Beoordelingen van HubSpot CRM

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
4,4
Functies
4,3
Waar voor je geld
4,3

Waarschijnlijkheid van aanbeveling

8,4/10

HubSpot CRM heeft een totaalscore van 4,5 van 5 sterren op basis van 3.581 gebruikersreviews op Capterra.

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Reviews filteren (3.581)

Tanner
Tanner
Account Executive in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Worth the price if you need it all

5,0 2 maanden geleden

Opmerkingen: It has been good, it was a smooth transition from Keap.

Pluspunten:

One of the pros with Hubspot is that your organization can operate out of one system instead of stitching together 4-5 management tools for sales, marketing, and admin.

Minpunten:

The price point is really high when you start to get into all the package options and features. Users can certainly stitch together a cheaper monthly bill by using multiple dedicated services.

Overwogen alternatieven: ActiveCampaign

Redenen om voor HubSpot CRM te kiezen: The email sending capabilities at Keap had become limited and the general customer service was not great.

Overgestapt van: Keap

Redenen om over te stappen op HubSpot CRM: HubSpot had more sales and calendar booking options than ActiveCampaign.

Geverifieerde reviewer
Sales Manager in Ierland
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

HubSpot Review

5,0 2 maanden geleden

Opmerkingen: Use it every day and it's so easy to use and keeps us on track with everything we do from Lead management and deal tracking.

Pluspunten:

Ease of use, and UI is fantastic. The deal management and simple UI of this make it so easy to use and keep on top of.

Minpunten:

Calling from it can be hit and miss. Sometimes you just get an error and other times the numbers are blocked because of spam, so have to then turn to the mobile version and there are no issues. I know it's a network thing but still, not very productive to have to switch between desktop & mobile versions to make calls

Overwogen alternatieven: Zoho CRM en Pipedrive

Redenen om voor HubSpot CRM te kiezen: Recommended by a Peer group and the replacement of Marketing tools, CRM and Deal management all in one pain of glass made making the change easy.

Overgestapt van: ConnectWise Control

Yozet Rafael
Engineer in Chili
Kantoorbenodigdheden, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Huub Spot review

3,0 2 maanden geleden Nieuw

Opmerkingen: It is a good team in Hubspot. They explained the platform in overall terms.

Pluspunten:

It is very easy to use and simplify to set automatized cycles

Minpunten:

The family product cannot be configure it to setup more than 1 family, so for our case we needed to keep track on implements, tractors, and other equipments, not available to setup on the platform

Overwogen alternatieven: Salesforce Sales Cloud

Redenen om over te stappen op HubSpot CRM: Because the family product were easily to configure in Salesforce rather than Hubspot

Jay
Jay
CEO in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best of the best honestly

5,0 3 maanden geleden

Opmerkingen: HubSpot to me is la crème de la crème - or the best. I'm an advocate for software when it comes to marketing automation and I've tried everything (infusionsoft, activecampaign, salesforce, marketo, HighLevel (although HighLevel is also phenomenal)

Pluspunten:

Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub.

Minpunten:

As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage

Overwogen alternatieven: HighLevel

Redenen om voor HubSpot CRM te kiezen: Mostly software consolidation but also ease of use

Overgestapt van: ActiveCampaign en Pipedrive

Redenen om over te stappen op HubSpot CRM: To me high-level seems like it is amazing for marketing automation but not as CRM. Pipedrive seemed like a pipeline with automation - the CRM feature wasn't really as prominent as I personally would have liked it to be.

Hampus
Head of Sales in Zweden
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A great CRM tool that however demands quite a lot from the users

4,0 4 weken geleden Nieuw

Opmerkingen: It's surely a great tool, but then you need time to get totally into it in order to get the maximum value out of it.

Pluspunten:

HubSpot CRM is a complete tool, with a features and functionalities you could ever need. The integrations with other tools is also great, and it can surely cover all needs for big and small companies.

Minpunten:

We experienced it as a big threshold to get up to efficiency with the tool. I understand that when up and running as it should, it's hard to compete with, but we never came that far. It's a combination of the massive amounts of features, tools and integrations, together with a somewhat not totally intuitive UI, that creates an inertia of getting into the tool.

Overwogen alternatieven: Cinode, Salesforce Sales Cloud en Dynamics 365 Business Central

Redenen om voor HubSpot CRM te kiezen: We weren't to happy with Salesforce and wanted to try something else.

Overgestapt van: Salesforce Sales Cloud

Redenen om over te stappen op HubSpot CRM: We heard that it should be the best CRM tool with multiple values for different areas.

Geverifieerde reviewer
COO in Spanje
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good one to start with

4,0 2 weken geleden Nieuw

Opmerkingen: I really enjoy working with it - inside the company and with additional instances with freelancers. Especially, it's great to have a free version to get start with it without any strings attached. I worked with it for around 4 years before switching to a pro version

Pluspunten:

It's super easy to use. I encourage beginners in CRM world to start with this thing - the free version is a good point of start. No brainer regarding how to use it. Amazing Hubspot academy with trainings for the beginners. Nothing much to add - start with the free version

Minpunten:

In a free version I am missing the reporting. It's kind of expensive in compare to competitors if you want to add a few more features.

Overwogen alternatieven: Pipedrive

Redenen om over te stappen op HubSpot CRM: It was free and super easy to start with. I was a beginner, so the tutorials/academy for beginner sales person was great!

Nicole
Nicole
Marketing Manager in Frankrijk
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Le meilleur CRM gratuit

5,0 3 weken geleden Nieuw

Opmerkingen: Expérience globale plus que positive.

Pluspunten:

Le CRM est complet et il est gratuit. Il permet la gestion d'un SAV par ticket et un suivi simple de ces derniers.

Minpunten:

Si on veut intégrer plus de fonctionnalités comme le marketing, les réseaux sociaux, la gestion de formulaires et le suivi des ventes. Il faut passer à la caisse et la facture peut être salée avec Hubspot.

Ali
Ali
Co-CEO in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

We use Hubspot for all of our clients!

5,0 vorige maand Nieuw

Pluspunten:

The best part about Hubspot's CRM is that it is cost effective. You can accomplish a lot on a free plan. We set up all of our marketing clients with a Hubspot account so they can better understand and track their leads.

Minpunten:

I love that you can create segmented lists - great feature except you can only customize a limited number of fields on the free plan.

Overwogen alternatieven: Insightly en Mailchimp

Redenen om over te stappen op HubSpot CRM: While we use other platforms for some of our marketing communication, we consider Hubspot our "home" for housing our leads and their information. We love all how easy integrations with other tools are and it's easy for our clients to understand.

oscar
oscar
CEO in Spanje
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

CRM integrado con el Email

5,0 2 maanden geleden Nieuw

Opmerkingen: Todavía estoy en proceso de aprendizaje. Pero mi experiencia está siendo muy buena.

Pluspunten:

Una de las razones por las que siempre dejo de usar el crm es porque no está integrado con el email. Al intentar usar dos herramientas lo dejo de usar. Hubspot integra tu email dentro de su herramienta lo que hace que puedas usar Hubspot como centro de tu trabajo. Me encanta

Minpunten:

Todavía no he encontrado algo que no me guste

Overwogen alternatieven: Streak

Redenen om over te stappen op HubSpot CRM: Todavía estoy en el proceso de decidir entre Hubspot y Streak

Melvin
Business Development Specialist in VS
Marktonderzoek, 51-200 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

the Goto crm for all Ecommerce businesses

4,0 2 maanden geleden Nieuw

Opmerkingen: i would rather go with Freshworks for its ease of use and cost compared to this platform.

Pluspunten:

I like the campaign feature, but the online down side was most of my emails did land on the junk folder.

Minpunten:

very difficult to set up without a proper IT team in house.

Overwogen alternatieven: Freshsales

Redenen om over te stappen op HubSpot CRM: decided to check out HubSpot CRM due to it being named one of the best CRM out there.

Dan
IT Admin in VS
Horeca, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Hubspot is "The Hub"

5,0 3 maanden geleden

Opmerkingen: We've made amazing sense of our mountains of data collected over the years, and Hubspot's great user interface has made it so much easier.

Pluspunten:

I'm usually very leery about unified platforms, but Hubspot manages to make everything come together in a "hub". Email, social, customer management, you name it. Make sense of your data!

Minpunten:

Sometimes the procedures for things we were used to in other platforms are a little more involved. For example when we used a competing package for email list management and promotions, it was a trivial matter to re-send to people who did not read the initial email after a certain time. This feature exists in Hubspot but there's extra steps

Overwogen alternatieven: Salesforce Sales Cloud

Redenen om voor HubSpot CRM te kiezen: Mailchimp was growing to be very expensive due to their pricing model of amount of contacts. Hubspot was open to negotiations and crafted an excellent package.

Overgestapt van: Mailchimp

Redenen om over te stappen op HubSpot CRM: Cost, ease of use, and also step-by-step instructions and training. Support is excellent!

Mashudu Hilary
Freelancer in Zuid-Afrika
Computersoftware, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The best way to keep in touch with your customers

5,0 5 maanden geleden

Opmerkingen: As a small business, managing my customers has become easier with HubSpot. Everything which I need for customer relationship management is offered by the software. I especially love the lead management feature because that is exactly what a business needs to grow and I can safely say, it has made a huge difference in the relationship which I have with my customers and clients.

Pluspunten:

HubSpot CRM is really great because it furnishes my business with a straight forward and powerful software. It has provided me with a robust digital marketing instrument and an arsenal of tools which I can effectively use for sales and customer service. I love how it comes with a lightweight, yet proficient free starter plan for those who might want to take it for a test drive and see how it operates. The subscription model is great as it is divided in tiers so one can purchase a subscription which suits their budget and get features included in that tier. It offers a simple user interface and setting up and maintaining the software is trouble-free. Ever since I started using the software, attracting prospects is no longer a challenge, I am also able to to get business growth strategies through various marketing techniques. With the lead management feature, I can acquire and manage potential clients or custormers effortlessly. In addition to this, the software enables me to schedule appointments and or schedule a client with an advisor. The email management option helps me to send, reply track and organize emails all at once which improves customer service while saving me time. A combination of all these features and more makes me feel really satisfied with the software.

Minpunten:

I have noticed that some features require an upgrade which can become costly for small businesses. In addition to this, the free tier does not come with some automations. Lastly, it would have been nice if they offered a reccuring task option as it would aid in prompting a user to follow up with clients regularly thus the reminder feature leaves much to be desired.

Bryce
Marketing Director in VS
Mediaproductie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Free Version is great, but when you pay you really pay

4,0 5 maanden geleden

Pluspunten:

I got the starter pack for all, CSM, Marketing, Sales, etc. for a low price but you pay out the nose for marketing contacts and the value added isn't actually a whole lot. You could use an emailing service like ConstantContact or even a cold email service and get better value for monthly cost for marketing contacts.

Minpunten:

I originally set it up to be an all-in-one location for all my contact management but that hasn't been the case, though it HAS replaced A LOT of my platforms, it still hasn't yet replaced Monday.com. Also, there isn't an easy way yo separate out the CRM, like compartmentalize people who are receiving marketing compared to clients that are specifically sales. This means having two HubSpot accounts, one for marketing and one for sales and it's just a hastle. If they only made a user-level experience where you could effectively hide all the marketing contacts from sales until they become sales contacts, it would fix the issue. The main thing we use Monday for is because it's a light platform we can push all our sales cycles through for task management. Where as HubSpot still has a poor sales pipeline management system with updates that should have been done YEARS ago. I've seen people complaining about the "NEW DEAL" tag with all new sales deals since 2018 and it's still there! Crazy to me this pipeline system need aa revamp and it's not getting enough attention

Overwogen alternatieven: monday.com

Redenen om voor HubSpot CRM te kiezen: HubSpot seemed to be an all-in-one solution, but didn't pan out that way. Though it definitely replaced Pipedrive, couldn't replace Monday.

Overgestapt van: Pipedrive en monday.com

Redenen om over te stappen op HubSpot CRM: Ease of use, contact updating is easy and their support is great.

Elizabeth
Elizabeth
Senior Director Of Digital Marketing in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Improve the relationship with your customers

5,0 6 maanden geleden

Opmerkingen: It is an automated software that will help you with the organization of your company's activities, you can schedule appointments, schedule a client with an advisor, broadcast messages, create notes on each client, send mass emails, make calls, you can create tasks to have the optimal follow-up of this client, history of orders placed.

Pluspunten:

I like HubSpot because it's a complete CRM platform, you can organize your sales, marketing campaigns, customer service. This software will help you with the business growth strategy through marketing techniques. It has several plans and different costs. You will be able to obtain information in graphs of the statistics, access your contacts that are being created (clients, prospects), you can assign advisors to attend to each client. Something that I can highlight is that it has a free version in which you can use several tools, ideal for those who want to see how it works, and then there is the Enterprise version, which is the most complete and to handle more contacts.

Minpunten:

It is a platform with many functions and at first it can be difficult to understand, it would be nice if it had more tutorials on the platform to guide you through the different tools

Michael
Michael
CSO in VS
Geverifieerde LinkedIn-gebruiker
E-learning, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Implemented HubSpot Repeatedly

4,0 6 maanden geleden

Opmerkingen: I have implemented HubSpot in 5 different places. It's the best one out there, and I have looked at them all. Their sales teams irk me... representative of a normally VERY junior and inexperienced staff... often felt like "it's all children working there" Overall -- it is still the best and easiest to use product in the space!

Pluspunten:

Ease of use - it's obvious the way an iPhone or Google would be Easy Integrations Many capabilities and integrations Fast start - up and running in no time flat

Minpunten:

The sales team -- they just don't seem to really get Enterprise B2B CMO level folks... (in my experience!) They have gotten chincy with on-boarding... used to be "all you need", now rather restricted timing Customer Success people are good - but they're spread VERY thin with 100s of accounts

Overwogen alternatieven: ActiveCampaign, Pardot en Marketo Engage

Redenen om voor HubSpot CRM te kiezen: ease of use, integrations, functionality

Overgestapt van: Act-On

Redenen om over te stappen op HubSpot CRM: ease of use, integrations, reliability

Geverifieerde reviewer
Senior Product Manager in VS
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

HubSpot: A Swiss army knife that costs less than an arm and a leg, initially

4,0 6 maanden geleden

Opmerkingen: My experience has been great with HubSpot. The Free and Starter plans offers excellent values and functionalities. Instead of piecing numerous SaaS bits together, HubSpot is a one-stop shop that is backed up by a reputable company and a lively ecosystem. Its knowledge base is vast and I can usually find solutions on its FAQs or HubSpot Certified Group on Facebook. You cannot reliably claim that about other niche platforms.

Pluspunten:

I got introduced to HubSpot via its Academy, which truly has excellent educational content. HubSpot brilliantly uses its extensive knowledge base to attract prospects. As part of the InBound Sales certification course, I started using its CRM and gradually expanded to other service offerings, such as the self-service scheduling and chatbot services. What HubSpot does better than its competitors is the seamless integration between the mega modules (Marketing, Sales, Customer Service, CMS and Operations). You can start with as few/many modules as your organization needs.

Minpunten:

The Starter Plans are cost-effective ($0 to $45/month) but shoot up astronomically as you scale up to Professional and Enterprise tiers ($360+/month). A more economical tier between Starter and Professional would better serve the SMBs.

Avash
Avash
IT Director in Nepal
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to Use Popular CRM for Small Businesses

5,0 6 maanden geleden

Opmerkingen: Hubspot CRM is an awesome CRM that I have set up for many of my clients with small businesses. It is easy to deploy, implement and maintain. It is also easy to teach to clients and there is low learning time. While not the most powerful CRM, it is surely the best CRM for small businesses. I highly recommend Hubspot CRM to every small business.

Pluspunten:

The best thing about Hubspot is that it's a very popular CRM software so if you run into any problems - you can easily find someone to help you. Also, there are a lot of tutorials available online from where one can easily learn Hubspot CRM. Another thing that I like very much about Hubspot CRM is that it has a free plan which can be highly beneficial for small businesses and startups. Even the free plan is competitive with paid plans of other CRMs. Another pro about Hubspot CRM is its intuitive workflow and user interface that makes it very easy to learn and use. Hubspot CRM is the easiest CRM I have ever used - even someone with below-average knowledge can use Hubspot easily with proper training. Also, there are a lot of integrations available like WordPress integration which is very useful for small businesses.

Minpunten:

There aren't many advanced features available with Hubspot CRM so it may not be very useful for large businesses. Also, there is a free plan and there is quite an expensive plan - I wish there was something in the middle as not everyone can afford it. However, one can start with a free plan and move to a paid plan when needed so that's a plus.

Overwogen alternatieven: Dynamics 365

Redenen om over te stappen op HubSpot CRM: Hubspot was recommended by many of my co-workers and also has a free plan.

Eugene
Eugene
Project Manager in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best CRM for small businessess

5,0 7 maanden geleden

Opmerkingen: Overall this is by far the best and easiest system to implement in a small business. It allows us at a low cost to track leads, manage contacts, and close deals.

Pluspunten:

HubSpot is easy to deploy and setup. I like that you can upload an excel spreadsheet with all your contacts and companies into HubSpot which allows the data to be quickly synced. In addition there are a lot of integrations available for various commonly used business software with HubSpot such as WooCommerce and WordPress.

Minpunten:

There are some features that are limited or not available depending on your level of membership plan.

Overwogen alternatieven: Salesforce Service Cloud en monday.com

Redenen om voor HubSpot CRM te kiezen: Tracking everything in excel became unmanageable.

Overgestapt van: Microsoft Excel

Redenen om over te stappen op HubSpot CRM: HubSpot was the perfect fit for our business and it allowed us to take advantage of a full blown CRM system at a low cost.

Pieter
Developer in Zuid-Afrika
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

HubSpot is Awesome!

5,0 9 maanden geleden

Opmerkingen: Bad things aside, I genuinely love this product, so much that it is a running joke at my work. It is such a powerful tool that can do so much. I could write about everything it does and can do, but I don't think there is enough space here. So in short... I highly recommend HubSpot.

Pluspunten:

It is an incredibly powerful CRM, Marketing, Sales and Service tool. It can integrate easily with many platforms including Mailchimp, Shopify and WordPress from its extensive app marketplace. The software is also incredibly easy to use and it gives you a clear overview of your leads and clients as well as allowing you to store quotes, files, emails... basically, everything about your lead/client in one easy to access place. The workflows is another amazing tool as it allows you to easily set up an automated marketing funnel for each new lead. I prefer their workflow creation tool, to that of Salesforce, whose automations takes a while for my brain to understand. The HubSpot Academy is another amazing feature that teaches you about almost any aspect of growing your business.

Minpunten:

I only have a few issues with the program. 1) As of date there is no recurring task option yet, so you can't for example set up a reminder to call a client every week for example. I do know that they are busy working on this though. 2) The pricing model is a bit steep, you can either go with the "cheap" plan, which gives you limited features or the "expensive" plans which allow you access to all the awesome features. There is no mid-tier plan for a company that finds the starter plan to limiting and who cannot yet afford the professional or enterprise plans. an example at the time of writing: the marketing hub costs $20 per month for the starter plan and then jumps to $800 per month for the professional plan.

Overwogen alternatieven: Salesforce Automotive CRM

Redenen om over te stappen op HubSpot CRM: Because of their free tier which gives you access to so many great tools already. To my knowledge, there aren't many other platforms out there that are that easy to use that come with a free plan.

Joseph
Co-founder in Canada
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Perfect for our startup

5,0 9 maanden geleden

Opmerkingen: Brilliant, the fact that we can start on a free plan and do so much makes us think that hubspot could be a really good long term partner for us.

Pluspunten:

We love the fact that hubspot enables us to keep a track of all our clients in one place. Not only that but it is free. The ability to import data from excel files allowed us to upgrade our database from google sheets and combined with hubspots internal database elevated the amount of info we had to hand on our clients, taking it to the next level. We also love the fact you can create custom fields to the CRM and different views for different users.

Minpunten:

To be honest there is very little not to like with hubspot, in terms of the various software we use, this one takes a little more time to implement and adopt, however once customized to your requirements it becomes way easier to use.

Overwogen alternatieven: Airtable

Redenen om voor HubSpot CRM te kiezen: Google sheets is limited and to get it to the level of customization we have with hubspot would be a nightmare. Hubspot is also really user friendly compared to google sheets.

Overgestapt van: Google Sheets

Redenen om over te stappen op HubSpot CRM: We really like the interface for hubspot and the fact they have a lot of basic data on clients, like number of employees etc..

Mike
Partner in VS
Financiële dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easy, Simple and Affordable (as far as CRMs go)

5,0 10 maanden geleden

Opmerkingen: Great. My recommendation would be to invest a few hours reading and watching HubSpot academy to understand how Lead Management and Deal Tracking works, set-up your dashboard the best you can and then go from there. Diving into without the initial investment will lead to a jumbled mess. HubSpot gives you a lot of powerful tools and features to help with the initial set-up

Pluspunten:

HubSpot is one of the few CRMs you can pick up and use without professional help. Using only their videos and articles, you can get a simple, powerful and FREE CRM set-up. The set-up does take time and patience but it's possible. Contrast that vs. Salesforce and other CRMs which I've found to be basically impossible to use for a starter CRM.

Minpunten:

HubSpot's email integration is powerful but it's task management / reminder features could use a lot of work. I can't complain too much since it's free. HubSpot's pricing is also confusing since there are so many features and bundles to choose from. It's especially confusing since they also offer marketing services. Also the dashboard isn't the most intuitive to set-up. All of these above comments are on an absolute basis. When compared to other CRMs I found HubSpot lightyears easier.

Overwogen alternatieven: Pipedrive en Close

Redenen om voor HubSpot CRM te kiezen: HubSpot had better recommendations

Overgestapt van: Streak

Redenen om over te stappen op HubSpot CRM: Cheaper, better, easier

Jill
Marketing Operations Specialist in VS
Verpakkingen en verpakkingsmaterialen, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good value

4,0 10 maanden geleden

Opmerkingen: HubSpot has worked well for us as far as contact management. With our sales and marketing team emails tied to the software, we are able to capture communication to all of our customer contacts. The only issue is that if other individuals are copied on a communication, they are automatically entered in our CRM. We could certainly turn that feature off, but then there is the issue of if sales/marketing would remember to log the important things or if they would get in the habit of not logging anything at all.

Pluspunten:

The biggest priorities for us when we implemented HubSpot in our company were to be able to realize revenue to marketing activities as well as have a better forecasting method for our sales team.

Minpunten:

The biggest con for us is that we clearly stated we needed to be able to tie revenue back to marketing activities. This function is possible with the platform sold to us; however it is very manual. In order for us to have the automated version that we requested, we would need to pay a significant amount more than we currently are. This was a mistake made on the part of the salesperson and we were offered a discount to enable the feature; however it is still very costly so we are performing this task manually at the moment.

Overwogen alternatieven: Dynamics 365, Pardot, Salesforce Sales Cloud en SugarCRM

Redenen om over te stappen op HubSpot CRM: Price was a large factor. Salesforce and SugarCRM were both excellent contenders and we would have been happy to choose either of them. The biggest factor in our decision was price. The other factor was Salesforce and Sugar have software that is so powerful, we felt the built-in features we would pay for may not be utilized enough to receive an ROI.

Juan
Juan
Growth marketer in Argentinië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The go-to-CRM for startups growing from small to medium fast

5,0 vorig jaar

Opmerkingen: An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.

Pluspunten:

Hubspot is effortless to set up and intuitive to use. It counts with a vast array of features although it doesn't get overly complicated. Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Minpunten:

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

Overwogen alternatieven: Salesforce Sales Cloud

Redenen om voor HubSpot CRM te kiezen: Hubspot was more known. It integrated better with Google suite

Overgestapt van: Zoho CRM

Redenen om over te stappen op HubSpot CRM: Hubspot was cheaper

Geverifieerde reviewer
CEO in VS
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy and cost efficient way to get started - solid functionality

4,0 vorig jaar

Opmerkingen: Overall HubSpot was an easy and free way to get started with a CRM. Salesforce is expensive and may not be necessary at the outset, HubSpot is a way to address all issues a salesperson needs when getting started without having to worry about cost, a key issue at the time of your company formation.

Pluspunten:

Cost is great, free to get started with a low number of users. It actually delivers high value overall regardless of cost. The system has a wide variety of functionality, yet is well thought out. The way the deal pipeline is constructed allows for the flexibility in how you can label and name your deal stages and how many you want to create. The drag and drop interface is intuitive, but a little slow. Fields for individual users were customizable and overall HubSpot allows for a lot of flexibility.

Minpunten:

Managing the deal pipeline can be cumbersome, difficult to read the titles of the deals when there are many of them, and the responsiveness of the platform could be improved a bit. The drag and drop isn't always responsive and can be very slow.

Overwogen alternatieven: Salesforce Sales Cloud

Redenen om voor HubSpot CRM te kiezen: GoldMine is terrible, antiquated, and unbelievable that my previous company even used it. Something Cloud based is obviously required for so many reasons, and the fields and everything about Goldmine were not flexible.

Overgestapt van: GoldMine Premium Edition

Redenen om over te stappen op HubSpot CRM: Salesforce is expensive, and HubSpot not only is free but also it has a lot of enterprise level features.

Renato
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Awesome CRM for Small Business

5,0 vorig jaar

Opmerkingen: Overall good experience with lots of features that I use to keep track of different lists of contacts and touch points.

Pluspunten:

Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.

Minpunten:

Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.

Overwogen alternatieven: ConvertKit

Redenen om voor HubSpot CRM te kiezen: More features in hubspot to connect with landing pages and emailing.

Overgestapt van: Mailchimp