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Over HubSpot CRM

HubSpot CRM is de 100% gratis, flexibele en intuïtieve CRM waar je verkoopteam dol op zal zijn.

Meer informatie over HubSpot CRM

2.875 reviews worden weergegeven

Juan M.
Juan M.
Growth marketer in Argentinië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 51-200 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

The go-to-CRM for startups growing from small to medium fast

5 vorige maand New

Comments: An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.

Pros:

Hubspot is effortless to set up and intuitive to use. It counts with a vast array of features although it doesn't get overly complicated. Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing

Cons:

I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: Hubspot was more known. It integrated better with Google suite

Switched From: Zoho CRM

Reasons for Switching to HubSpot CRM: Hubspot was cheaper

David O.
David O.
General Manager in VS
Geverifieerde LinkedIn-gebruiker
Medische apparatuur, 11-50 werknemers
Used the Software for: 1+ jaar
Bron van de reviewer
Bron: GetApp

HubSpot CRM is a Great Entry Level Contact Manager

5 9 maanden geleden

Comments: I have had a great experience using HubSpot CRM. The program is very easy to use and is effective at managing my contacts

Pros:

HubSpot CRM is a great entry level option for businesses who need a way to manage their contacts. Not only is the product easy to use but it is also free as well!

Cons:

While the features are limited and push you to acquire other HubSpot licenses, this is only a small con when you account for the product being completely free.

Alternatives Considered: Zoho ContactManager en Act!

Reasons for Choosing HubSpot CRM: ACT is an extreme dated product and would have been costly to keep using.

Switched From: Act!

Reasons for Switching to HubSpot CRM: HubSpot CRM is easy to use and free

Harry S.
MD in Australië
Civiele techniek, 11-50 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Surely it can do that?

1 2 weken geleden New

Pros:

This review relates solely to Hubspot's Sales module, and not the Marketing package. Our small business utilises Hubspot for lead management and conversion tracking - I can't speak to Hubspot's other functionalities in the marketing field. Hubspot's Sales free and growth bundles are great value; offering start-up businesses with the basic tools required for recording correspondence with leads and tracking conversions. However...

Cons:

As your business grows you naturally seek out greater efficiencies achieved through CRM automation services (e.g. automated follow-up emails to stay front of mind with prospects) - it's at this point you upgrade to the costly Professional package because the business case stacks up, right? This is where Hubspot falls over. Everything (I cannot iterate this enough, literally everything) you would logically expect the software to support or enable isn't available. Credit to them, their support function does try to help but they are severally handcuffed by the limitations imposed by backend engineers and software architects. The tech supports can only try to provide convoluted/half baked work around solutions but often these result in additional implications and barriers downstream. The nail in the coffin for our business was when we tried to setup automated email sequences (a 101), but learnt that you cannot enrol contacts into these processes when sending emails 'from' the shared/team/company email (e.g. [email protected] or [email protected]) - rather, Hubspot requires users to send from their individual email (e.g. [email protected]) Have you ever corresponded with any business via a personalised email address? Whether I'm communicating with the local mechanic or Apple, I never email [SENSITIVE CONTENT] You engage with a shared mailbox e.g. sales or support or [email protected] It's no brainers like this that force you to question Hubspot's services.

Renato G.
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Awesome CRM for Small Business

5 3 maanden geleden

Comments: Overall good experience with lots of features that I use to keep track of different lists of contacts and touch points.

Pros:

Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.

Cons:

Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.

Alternatives Considered: ConvertKit

Reasons for Choosing HubSpot CRM: More features in hubspot to connect with landing pages and emailing.

Switched From: Mailchimp

Eric P.
Eric P.
CTO in Canada
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Used the Software for: 1+ jaar
Bron van de reviewer

Free but just as powerful as paid

5 7 maanden geleden

Comments: Integration with various 3rd party services make using hubspot crm a delight.

Pros:

The price point of free makes hubspot crm a very attractive choice , but free isn't enough if it doesn't pull its weight. Fortunately hubspot crm hits all of the main functionality points with ease of use and fast response.

Cons:

There are a few features that are behind a premium paywall but that's to be expected with a free service.

Alternatives Considered: SugarCRM, Zoho CRM en Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: We needed a simpler solution for marketing automation and while hubspot crm does not provide marketing automation, the system we switched to does not have a crm bundled. So when we went hunting for a simple crm, hubspot was the clear choice.

Switched From: SharpSpring

Reasons for Switching to HubSpot CRM: The forever free option made the choice easy.

Andrés j G.
Andrés j G.
Director in Colombia
Geverifieerde LinkedIn-gebruiker
E-learning, 2-10 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Nice free CRM, expensive when you have to upgrade

4 2 maanden geleden

Comments: I'm amazed by the quality and all the features included in the free tier. I haven't upgraded yet, will do in the future. So far it has helped me to organize my clientes, leads and make my life a little bit easier.

Pros:

The free tier is absolutely amazing, and it will work for most companies at an early stage. Once you start using it, the interface becomes familiar and there are many advanced options that can be used easily. It does requiere a little bit of effort in the design at the beginning, but the learning curve is not that long. Plus, the pipe funnel logistic is just great.

Cons:

When you start to grow and need more options, HubSpot CRM is quite expensive. Sure, you can look somewhere else, but it's not easy to migrate to another provider. So, if you want HubSpot, look in deeply, so when you need to upgrade, you believe you'll be able to pay their fees with no issues.

Akshay M.
Head Customer Acquisition in India
Informatietechnologie en -diensten, 11-50 werknemers
Used the Software for: 6-12 maanden
Bron van de reviewer

A really good CRM for small businesses.

5 4 maanden geleden

Comments: The experience has been quite refreshing. The previous CRM's I have used have been quite bad. The overall usability is great and it's quite easy to use. You should definitely go for it.

Pros:

The usability of the product and the interactive and friendly user interface. It is very pleasing to the eyes.

Cons:

The linkage of Contacts to Accounts. At times it does not do it seamlessly.

Alternatives Considered: Zoho CRM en Freshdesk

Reasons for Switching to HubSpot CRM: It was the best in terms of usability. Not too difficult to adapt to. Simple and straightforward.

Meredith B.
Meredith B.
Marketing Manager in VS
Geverifieerde LinkedIn-gebruiker
Machine- en installatiebouw, 51-200 werknemers
Used the Software for: 1-5 maanden
Bron van de reviewer

It has changed how we operate

5 3 maanden geleden

Comments: It has been a great experience overall. At times challenging but there support has always been quick to responded and they are incredibly knowledgable and helpful

Pros:

They offer support through integration and their chat/email/phone support is the best! It has been easy to bring everyone up to speed and has been widely adopted across our team.

Cons:

There are certain features you think would already be within HubSpot like customizing quotes but they are not. However, they are good about responding to ideas and keeping you up to date with future releases

Rick H.
Rick H.
Director of Sales in Canada
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Used the Software for: 6-12 maanden
Bron van de reviewer

The benchmark for CRM

5 7 maanden geleden

Comments: The product was flawless but the cost of subscription just got out of hand.

Pros:

Hubspot has every angle covered. Great email marketing, decent landing page creation, social media integration , omnichat capability, sales automation, e-commerce integration.. its the Swiss army knife of CRM.

Cons:

The cost of Hubspot runs up fast. the more features you need, the more contacts the bigger the bill.

Rishabh R.
Data Analyst Intern in VS
E-learning, 11-50 werknemers
Used the Software for: 1-5 maanden
Bron van de reviewer

Hubspot review

5 2 maanden geleden

Comments: Ability to automate business development processes and track them through analytical reports.

Pros:

Ability to manage and segment leads. Creating automated workflows, conduct A/B testing for marketing emails, create lists and reports and SEO issue suggestions and improvement tips.

Cons:

Filters to create lists can be better and expanded.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: Low price, good support and user friendly UI and adaption.

Geverifieerde reviewer
CEO in VS
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 2-10 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Easy and cost efficient way to get started - solid functionality

4 3 maanden geleden

Comments: Overall HubSpot was an easy and free way to get started with a CRM. Salesforce is expensive and may not be necessary at the outset, HubSpot is a way to address all issues a salesperson needs when getting started without having to worry about cost, a key issue at the time of your company formation.

Pros:

Cost is great, free to get started with a low number of users. It actually delivers high value overall regardless of cost. The system has a wide variety of functionality, yet is well thought out. The way the deal pipeline is constructed allows for the flexibility in how you can label and name your deal stages and how many you want to create. The drag and drop interface is intuitive, but a little slow. Fields for individual users were customizable and overall HubSpot allows for a lot of flexibility.

Cons:

Managing the deal pipeline can be cumbersome, difficult to read the titles of the deals when there are many of them, and the responsiveness of the platform could be improved a bit. The drag and drop isn't always responsive and can be very slow.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: GoldMine is terrible, antiquated, and unbelievable that my previous company even used it. Something Cloud based is obviously required for so many reasons, and the fields and everything about Goldmine were not flexible.

Switched From: GoldMine Premium Edition

Reasons for Switching to HubSpot CRM: Salesforce is expensive, and HubSpot not only is free but also it has a lot of enterprise level features.

Gerhard K.
Selfemployed Manager in Oostenrijk
Marketing en reclame, Zelfstandig ondernemer
Used the Software for: 6-12 maanden
Bron van de reviewer

Super easy to use

5 4 maanden geleden

Comments: Pro:Marketing, sales, customer service - these are the three main pillars of HubSpot. The live chat tool in the service area is not only easy to set up and manage, it also offers chat bot features that help you improve the customer experience on your website. The paid version of HubSpot also adds more options to the live chat tool, allowing you to customize it to meet your needs. Now for the negative: Since HubSpot CRM is still relatively new compared to other major CRM vendors, not all functions and features are fully developed yet. However, there is good news here as well: HubSpot regularly launches updates and strives to constantly develop its platform.

Pros:

Start using free, and scale up as you grow, that is relaxed HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster. By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.

Cons:

It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.

Eric r. B.
Eric r. B.
Chief Product Officer in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

HubSpot CRM is excellent but they are modulizing features out, making it less powerful

4 6 maanden geleden

Comments: I've brought HubSpot CRM to four different companies so far, but I am getting frustrated about how often HubSpot keeps trying to remove functionality and making me pay for this and that over and over to use basic functionality should not cost more.

Pros:

HubSpot is excellent for small companies, especially if you can get the startup discount for 90% off for your first year. The system has a lot of power and plugs pleasantly into a lot of the coolest, best products (gmail, Slack). The system's Contacts and Companies systems are well-done and extend pleasantly into other parts of the platform.

Cons:

HubSpot needs to stop removing features and putting them into new licenses that cost more money. I realize they need to make money but they're turning it into this nickel-and-dime situation that makes the system more complicated. It's starting to feel like a bloated mess like Saleforce. I think someone nimble is going to come in and outdo them if they aren't careful.

Alternatives Considered: Copper, NetSuite CRM, SuiteDash, SugarCRM, Zoho CRM en Agile CRM

Reasons for Choosing HubSpot CRM: HubSpot was cheaper and was more approachable than the customization nightmare that is Salesforce.com.

Switched From: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: The feature set was stronger and we were approved for the startup discount.

Yann I.
Yann I.
Consultant in Finland
Geverifieerde LinkedIn-gebruiker
Online media, Zelfstandig ondernemer
Used the Software for: 1+ jaar
Bron van de reviewer

A solid tool to get started with CRM

4 6 maanden geleden

Comments: Using HubSpot CRM in my business has been crucial because it has enabled me to have a better understanding of what's happening. There's a database of contacts I can nurture, a sales pipeline that shows me what's happening and tasks that make sure that no more leads fall through the cracks and that no more deal opportunities are lost because they aren't being pursued. I highly recommend HubSpot CRM to someone who's just getting started with Customer Relationship Management or even a small business owner that want to leverage a sale to manage leads and the sales pipeline and who wants to do so on a shoestring budget (since the tool is mostly free).

Pros:

I really liked the fact that HubSpot CRM is relatively easy to use. The navigation between its different sections and features is smooth. The sales pipeline section lets you visualize what's happening at each of your stage pipeline, while sale forecasting shows you how much you'd be making if you were to close X deals. Plus, there's the smartphone app: an excellent way to keep track of things and carry out tasks even when you're on the go.

Cons:

The main con of HubSpot CRM, which is also true to other "freemium" tools, is the fact that certain features are only available in the paid plan(s). That's not an issue itself but the fact that the paid plans don't cost $10 or so each month but much more than that, may lead a user facing the question 'Do I want to invest that kind of money or should I look for a more inexpensive option?'

Alternatives Considered: Pipedrive

Leandro N.
Leandro N.
Owner in Costa Rica
Geverifieerde LinkedIn-gebruiker
E-learning, 2-10 werknemers
Used the Software for: 1+ jaar
Bron van de reviewer

A potentially excellent business suite that is hobbled by its numerous pay walls.

4 7 maanden geleden

Comments: Hubspot has a great starter plan that resembles the software mechanics of "free to play" games. The user interface, integrations, email marketing, contact tracking are all top-notch. As long as your contact list is small, your email marketing frequency is sparse, and you don't need automations, you are good to go. However, as your business grows, your contact list will swell up, your email marketing frequency will increase, and the sheer scale will make automations a must. So what is the problem? Let me give you a quick rundown of the costs involved, using 2000 contacts as a baseline: 1) You can start with Free CRM (0$ per month)
2) Once you need a few features, then you upgrade to Growth Starter suite, which is $67 per month, or $804 per year.
3) However, once you need automations, you must upgrade to professional growth suite, which is currently at $1253 a month, with a 12-month commitment, and a $3500 onboarding fee, which means your yearly costs balloons to $18536.
I do not think there is any startup or early business that can afford to increase its marketing and CRM suite costs by 2300%. Most businesses must make the painful decision to abandon Hubspot and find new CRM suites which much more reasonable cost escalations. By then, you lost 1 to 2 months migrating, learning the new tools and onboarding your team. In all, a great tool for enterprises. Small businesses and startups, just stay way. You will end up regretting it just as your business begins to take off.

Pros:

The email marketing tool is very robust, almost as good as Mailchimp (but falling short in design options). The ability to upload PDFs and other documents brings two benefits: not having to re-edit permalinks when you do file changes and, most important of all, tracking. Hubspot allows you to track document opens, which is useful to measure lead engagement and segment further. The service ticket is very good and allows and admin to track the team. The CRM app is as good as any other. The Gmail add-on is great for tracking, as is the Outlook plug-in. However, at my time of use, the outlook plugin was only available for Windows. Customer support was top-notch, too. The few times I had some issues, I had access to a huge library of FAQs sites, and the chat support was quick as well. They do tend to try to upsell you some features while they help you, but it is not too naggy.

Cons:

The amount of emails you can send is directly related to how many contacts you have. If you send a lot of them per month, you will need to increase your contact list to twice of what you have, just to be able to send more marketing campaigns. Business who send heavily segmented mails depend on this for dear life.

Alternatives Considered: ActiveCampaign

Reasons for Switching to HubSpot CRM: Recommendation from a Inbound marketing expert.

Geverifieerde reviewer
Marketing Technologist in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Easy, adaptable and scalable

4 9 maanden geleden

Comments: Overall love it. I have used various CRM's (Sales Force, Netsuite, ActiveCampaign, Piper Drive and Cooper) and hands down I love HubSpot the best.

Pros:

Bottom line it can work for a solopreneur all the way to a global enterprise. The ability for it to scale with you as your business grows is a big plus. Don't all CRM's do this? Some do but the difference with HubSpot CRM is it is made simple and built in away that you can use it out of the box without overwhelm but can also scale it to complex scenarios that work for your organization. Many CRM's I personally find are too complex initially and don't enable the user to get the most out of the features they should be using. As my title says "easy, adaptable and scale." HubSpot delivers on these and are the key aspects of what I like the most about the software.

Cons:

Let's be clear there is no perfect product out there and they all have their pros and cons. Some of least favorite parts about HubSpot CRM: - Contacts vs. Company data and not being able to sync information across all properties (I have written many complex workflows to try and solve for this its just a lot of work and you have extra properties that don't make sense to have). - Not being able to sync data to a dropdown property from a single-text field or vice versa. Here is an example you have an individual that you don't know there Country. You have set up the country property to be a dropdown to use in forms on your site to keep it clean and the naming accurate as you can pull in HubSpot preloaded country list. An individual comes into your database where you don't know the individuals country but based on their domain HubSpot populates their company country. You can cross reference this with the IP country code as well. You can't copy the Company country to the Contact country because they are not the same property type. You go to create a list of contacts from the United States and it becomes a difficult process to keep up to date. The easiest solution is export import which shouldn't be the solution. - Opt-in and subscriptions for GDPR is a little clunky and could use more work for simplicity

Alternatives Considered: NetSuite CRM, ActiveCampaign, Salesforce Sales Cloud en Keap

Reasons for Choosing HubSpot CRM: Clunky and didn't integrate well with our marketing and sales processes connected to our website.

Switched From: NetSuite

Reasons for Switching to HubSpot CRM: We choose HubSpot for the full ecosystem and scalability. We purchased it as a small company and moved our website, marketing and sales software and CRM to HubSpot to have all the tools integrated effectively. The thing to remember is this might cost more in visible dollars spent but once you start spending significant man hours integrating and connecting more systems the time and resources add up for that.

Joseph P.
Sales Manager in VS
Marketing en reclame, 51-200 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Nothing compares to HubSpot

5 9 maanden geleden

Comments: The overall experience with HubSpot is such that I've tried to get it implemented company-wide! I preach HubSpot whenever the opportunity arises! It's all so very smooth, connected and automatic, and it saves me time every day so I can focus on selling and not as much on administrating.

Pros:

Aside from the overall ease of use, I love that HubSpot connects with my Outlook and automatically logs and tracks emails. And that I get notifications on my phone when an email is opened. I can then call that person at that time while I'm on their mind, and my HubSpot app automatically logs the call and gives me a chance to jot a few notes too. Or perhaps they open the email and click the link to my HubSpot meeting scheduler...even better! It's all so blessedly interconnected and automatic!

Cons:

I wouldn't say the task manager is bad, but sometimes I wish I had the ability to prioritize tasks..

Alternatives Considered: Zoho CRM en Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: There are more benefits to using HubSpot, not the least of which is that it's cloud based, so I can use it anywhere on any device. I couldn't do that with ACT!

Switched From: Act!

Reasons for Switching to HubSpot CRM: HubSpot had all the features I was looking for and more! Plus it has a free level that is very generous, and one I tried it, I was hooked!

Kristi A.
Kristi A.
Marketing & PR Coordinator in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Used the Software for: 6-12 maanden
Bron van de reviewer

Top-quality CRM with excellent features, just make sure everyone is on board

5 vorig jaar

Comments: Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Pros:

To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.

Cons:

We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

Alternatives Considered: Marketo Engage en Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: We were ready to explore a more robust and user-friendly tool, and HubSpot had been recommended to us multiple times.

Switched From: eTrigue DemandCenter

Reasons for Switching to HubSpot CRM: HubSpot was by far the greatest solution for our budget and our time constraints. It was such a huge improvement from our previous software that it's like night and day to us, whereas some of the bigger names in the space like Salesforce and Marketo were much too far out of our acceptable price range.

Geverifieerde reviewer
Account Executive in Canada
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Easy to use & Constantly evolving

5 vorig jaar

Comments: Hubspot has been there every step of the way as we have grown our business from 5 employees to 35.

Pros:

Hubspot has a ton of amazing features. From sales to marketing to customer success, it can really support all the key aspects of a growing business. My favourite part other than the great UI/UX is that Hubspot seems to be constantly evolving and they tend to stay about 6-12 months ahead of us on many of the features they release.

Cons:

Pricing per contact starts to get pricey if you grow a lot. We have had to "cut down" the size of our database because of all the outbounding we do.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: Hubspot had a more holistic approach to CRM.

Reasons for Switching to HubSpot CRM: It had a great program for startups at the time & we knew it had all the functionality we would eventually grow into.

Geverifieerde reviewer
Founder in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Probably the best free cRM on the market

4 vorig jaar

Comments: absolutely perfect if goals are price point and only track contact info, and realize will want to manage actual deal flow through some task management tool.

Pros:

Hubspot is absolutely great as a CRM so long as you plan to use another tool for actual deal flow -- if your goal is to track names, contact info, notes, and docs, along with email traffic, Hubspot is perfect. Hubspot also has about the best import and export capability, and the auto-linking to external domain logos is wonderful -- really great job of minimizing contact updates.

Cons:

Like almost every other CRM, Hubspot *lacks* the capability to drag and drop tasks to plan your day or week -- so managing deals is next to impossible and salesforce too expensive. Pipedrive has some ability to do so, however, only across stages of the deal and not within the stage; if you don't mind shelling out a few dollars, Pipedrive also has better Trello and other integrations, e.g., looking up a contact in Trello to manage the deals.

Alternatives Considered: Pipedrive, Zoho CRM en Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: we needed to conserve dollars

Switched From: Pipedrive

Reasons for Switching to HubSpot CRM: tracks contact info and email traffic; if Hubspot made it possible to easily drag & drop tasks, would be home run at almost any price point

Patrick M.
Digital Marketing Manager in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Used the Software for: 1+ jaar
Bron van de reviewer

What's Not to Like!

5 vorig jaar

Comments: I was able to incorporate using the application for hr/hiring practices, clinical long term tracking of patient success, business development, and revenue development.

Pros:

Hubspot is an incredible product which incorporates every aspect of sales and marketing and has so many integrations, that your success is unlimited. The CRM is fully customizable, the email marketing application has endless templates, you can import your entire website, do paid media and track all your campaigns and track all of your social media efforts as well. Don't even get me started on the reporting capabilities because they are endless. I want to see all contacts who have opened five web pages, completed a lead form, within the last three months, boom done. Segmentation, lists, snippets, automation, sequences for any process. Can you tell I'm a big fan!

Cons:

The biggest problem you will have is getting your team to understand the full depth and functionality of the application. I wish I had more by in from the entire team, which is not the applications fault.

Alternatives Considered: Pardot

Reasons for Choosing HubSpot CRM: To many different applications doing multiple marketing and sales tasks.

Switched From: Mailchimp

Reasons for Switching to HubSpot CRM: Cost, functionality, and familiarity with the product.

Taylor B.
Independent Managing Technician in VS
Milieudiensten, 2-10 werknemers
Used the Software for: 1+ jaar
Bron van de reviewer

Everything you could need -unless you need mobility.

5 2 jaar geleden

Comments: Overall, I'd have to say my experience has been quite amazing. Their desktop/website side is strong and speaks for itself, but they need to work on mobility (and I know I've trashed-talked their mobile app a bit, but it does track some things, like phone calls and emails and such, which maybe that's all you need to do.. it'll do a great job there), we're in 2020 now and ain't nobody wants to be carrying around these massive laptops anymore.

Pros:

There's tons & tons of features to love about Hubspot. The power of the platform, even the free version of it, is undeniable. Tracking customers, managing issues, following up with loose-ends.. it's all handled seemlessly here and it's so smooth you won't even notice the undoubtedly massive amount of effort that's been put into it. - Hands-down best feature? The issue Ticketing system.

Cons:

As i mentioned in the title of my review here, mobility. The biggest issue i've had with Hubspot is the fact that i can't really use it outside the office, unless i pull my desktop and set it up in the back seat of my car.. because that's how bad their mobile app is right now. That being said, they have a long-running feature-request board that gets tons of comments asking them when they'll update their app to bring more amazing features to mobile, but that hasn't had a reply from them in almost a year now. - The main feature their app needs? The mobile Ticketing system.

Alternatives Considered: Microsoft 365

Reasons for Switching to HubSpot CRM: I was using like the contacts and calendar in 365, and I think we can all agree they're just not made for tracking hundreds of customers.. once you pass a certain point, you need a legit CRM solution, and Hubspot is the first one i came across, and i loved it, untill it tried to take it with me in the field.

Tyler S.
General Manager in VS
Automotive, 11-50 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Best Free CRM

4 2 jaar geleden

Comments: Overall it gets the job done and not too bad. I'd love to have all our email campaigns in the same ecosphere with HubSpot, but we do it for free on MailChimp and get more features. The organization of the Contacts, Companies, and Deals is great, you can even add a service ticket which is awesome.
We tried the paid version for the sales for a while and liked the automation, just don't think we're using all the features to justify using it, currently went back to free and working just fine. We are using the deals section as a sales pipeline with a built-in project pipeline to track our jobs wich works okay, for now, just a workaround till we find a better process. If Google purchases Salesforce though, we would be looking into that very seriously.

Pros:

Free. Great tools that connect with your website, seeing data on what's being viewed. Deals pipeline. Forms that connect to your website. Connects Contacts, Companies, and Deals amazingly.

Cons:

Once you get into the paid version, it's spendy, especially if you don't use all the features. The products section isn't really feature-rich doesn't work the best with Google, including drive. Gmail add on isn't good. The free forms don't give you the option to center your form on your website, so it's off-centered and has the HubSpot badge on it.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: Even though we loved the google integration, Hubspot had more features and was free.

Switched From: Copper

Reasons for Switching to HubSpot CRM: Free. Though we may re-look at them here soon.

Geverifieerde reviewer
Operations Manager in VK
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Great - the free version has a few limitations but is good for startups

4 2 jaar geleden

Comments: We use Hubspot to track multiple stakeholder relationships across multiple teams within our business. It works very very well to do this; the plug in for Outlook is okay at recording conversations, and as long as you update the data, it's a powerful tool.

Pros:

Hubspot is pretty intuitive to use and set up, and reasonably customisable. We use the free version for now, but are considering paying to add functionality. It's great at tracking relationships and deals across teams.

Cons:

The lack of built in reporting - I get that they want to monetise the product, but it feels a little sneaky to hold back all reporting until you pay for the add ons. Also, if you've filtered the view to find a specific data set, and then hit 'back', you have to re-apply filters, which can get old.

Alternatives Considered: Dynamics 365 en Marketo Sales Connect

Reasons for Choosing HubSpot CRM: Salesforce was too bulky and expensive for our small, agile business.

Switched From: Dynamics 365 en Marketo Sales Connect

Reasons for Switching to HubSpot CRM: We liked the lean model, the friendly and intuitive set up, and the 'easing in' via the free product.

Geverifieerde reviewer
Director of Growth in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Used the Software for: 2+ jaar
Bron van de reviewer

Basic plan is best value

4 2 jaar geleden

Comments: Overall, HubSpot is our go-to, all day every day. The most important aspect to us is that it allows us to keep all of our information and updates in one place easily organized and accessible across our organization.

Pros:

We've had both the premium and basic plans of HubSpot and for what we need/use, the basic level is more than sufficient. It's a fantastic value and gives lots of options with a very clean interface and usability.

Cons:

The single only premium feature we would utilize for our structure would be having multiple pipelines, however, for something this relatively small I couldn't justify the huge cost difference of upgrading just for that essentially.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: Better features on HubSpot, better value for what you get

Switched From: Pipedrive

Reasons for Switching to HubSpot CRM: Hands down we chose HubSpot over Salesforce because of the cost/value, really no other reason as I'm a huge Salesforce fan...just not a fan of the price tag for a small organization.