TOP PRODUCER reviews

Real estate focused solution with easy-to-use web interface in Top Producer X version

Opmerkingen: The sales and support interactions were all excellent, at every step of the way, from initial sales contact to following up to make sure I continue to be successful. Their sales and support people know their product roadmap and have input to product developments. This shows their product management is on point. Good product management is the key to having a system which will support their users continued success.

Pluspunten:

The contacts are easy to import and easy to set up in the Top Producer X web version. I enjoy seeing my email conversations within the contacts. It is a good addition to my normal work environment, using Win10 touchscreen laptop. I keep Top Producer X as one tab open in a Chrome web browser alongside social media and property information throughout my working day. The layout makes it easy to update information and next steps for multiple clients and contacts.

Minpunten:

The web version doesn't have all the features of their legacy 8i product. They have an active development team working on porting features from an older system (which is still functional) into the newer system I started on, Top Producer X. Mobile version still needs updates to newer interface. Text messages sent from the TPX CRM are hard to view and act on responses on my mobile device. It's not perfect, but I have trust that they will incrementally provide updates that solve these issues and more.

Why I love TP!

Opmerkingen: Great customer care for years. After shopping and working with many other platforms it felt great to have people at customer care that I literally know by name and can trust. I was being passed along from one intern to the next with the other platforms. Listen, at the end of the day I want the best for my clients. Top Producer is the best I have found and gets the job done!

Pluspunten:

Customer care is the best! Easy to use. And the best "team" compatability that I have found in a crm. I'm fresh out of shopping all the top brands and systems out there too! Literally invested over 10k trying other systems in 2023 and have found Top Producer is the best for my team. Team task sharing, and seaching and sorting lists for my database is so easy!

Minpunten:

It didn't seem to be as cool looking as some of the new products out there. I did fall for the idx feature within the crm being awesome...and I still think that is a cool feature that other programs do have. But if the basic functionality of a crm cannot happen as well as Top Producer, I can't fall for the fluff and risk giving up top producer features.

Top Producer/Smart Targeting

Opmerkingen: Terrible. I am trying to cancel, but they want me to pay additional money to do so.

Pluspunten:

Seemed like easy setup, but ended up being not so easy due to system changes that have glitches.

Minpunten:

Customer service is poor. They promise fixes and updates, but fail to provide either. Yet, they still charge full price every month.

Great CRM - Stands the Test of Time

Opmerkingen: My experience (of decades) with Top Producer was great. Very good customer service.

Pluspunten:

I like the ability to not only keep track of my contacts but also the functionality of to-do lists for listings or closings based around listing date, or around mutual agreement date.

Minpunten:

Perhaps the cost. I only say that because my office now provides a very decent CRM which is $0 per month for agents. Hard to compete with that!

Exceptional Customer Service Experience From Top Producer Online Chat Support

Opmerkingen: My recent encounter with Top Producer's online chat support was nothing short of exceptional. From the moment I initiated the chat, I was greeted promptly and assisted with a level of attentiveness and expertise that surpassed my expectations. The support agent's swift responses, coupled with their personalized approach tailored to my specific needs, made me feel valued as a customer. Not only did they resolve my query efficiently, but they also followed up to ensure my satisfaction, demonstrating a commitment to maintaining long-term relationships with their clientele. Overall, Top Producer's online chat support exemplifies excellence in customer service, and I wholeheartedly recommend their services to anyone in need of top-notch support for their CRM.

Pluspunten:

It's easy to use, uncomplicated and keeps me on task.

Minpunten:

The layout on the screen looks a little outdated but it still works for me.

Top Producer X

Opmerkingen: I'm familiar with the CRM and Websites and think you guys do a great job.

Pluspunten:

Lead funnels and website connectivity along with the new AI service,

Minpunten:

Websites still look antiquated, could use a GoDaddy type model in the webspace and It is a shame that your profiteering off of people's divorces, to find homes that will be listed using your predictive AI, I would ask that you take that out of your data set, unless you can forward that data and send them adds to help them get into Christian marriage counselling and allow me to handle the conversations as they come in and only seek their good in the process and not try to sell them any of my services.

Pearce Review on Top Producer

Opmerkingen: The people behind the system have always been available and friendly.
There are a lot of great features

Pluspunten:

I like having the ability to have my leads connect with the program and have a drip campaign start asap. Being able to stay on task and have buyers and sellers where future or past clients on a campaign to follow up on. Love that the product is connected to the mls.

Minpunten:

There are no letters unless using their old system. Previous systems were a lot easier to navigate. The price is very high, double that of other systems I have had previously.

Top Producer X

Opmerkingen: Excellent. Easy to use and tech support is available and competent.

Pluspunten:

Technical Support. Keller Williams installed the Command CRM about 3 years ago. Main reason I left is the lack of available technical support.

Minpunten:

No significant shortcomings. I like the overall product.

Hands on user of Top Producer

Pluspunten:

Ease of use, accuracy of date and task management. Lead capture.

Minpunten:

Happy, comparing to other products and cost, this wins hands down.

Lead management & CRM

Opmerkingen: It has only been a couple weeks, not as impressed as I had hoped to be, but I am still learning.

Pluspunten:

Very trusted name in real estate, lots of benefits, lead management, goal tracking & CRM.

Minpunten:

The email/drip campaigns seem very generic & boring, was hoping for much better content from a company who has been in the real estate game for ever...

The BEST CRM ever!

Pluspunten:

Top Producer is easy to use - and you can't "lose" clients when you have input their date correctly. I have been using this for 23 plus years. They continue to make improvements and their support has ALWAYS been the best. I love the chat box - very quick and efficient.

Minpunten:

During the changeover from TP8i to TPX, I lost a lot of data - lost a huge library of letters and emails. However I did not lose any contacts or any of the info pertaining to sales. As far as emails, since I use gmail, those emails could still be retrieved if needed. The library of letters lost were the ones I was not consistently using.

Helpful tool for real estate agents

Opmerkingen: The chat is always a quick and easy way to find an answer if you need one. It is generally quite easy to use and find things in 8i. TPX has proven to not have all of the things we need to run efficiently so we have reverted back to 8i.

Pluspunten:

I like that the calendars are accessible to our whole team so we can see what others are doing, and also the customer database and ability to write notes. It is also a good central location to find all of our transactions and listings.

Minpunten:

Lead management isn't as easy as it could be, the agents don't tend to use it that much.

Top service for your clients

Pluspunten:

Quality software and support. Top Producer listens to the people that use the software and look to them for new software improvements.

Minpunten:

Waiting for new software upgrades. There are so many great suggestions that would help you and save time you get excited and want them now.

[sensitive content hidden] is fantastic

Opmerkingen: The new training one on one is fantastic.

Pluspunten:

I have been a TP user for 20 years and just now changing over to the new platform I really like that we can create our own systems within the system

Minpunten:

There were too many steps to get to the results

Top Producer Follow-up

Opmerkingen: Long time user. Have closed many transactions!

Pluspunten:

Top Producer makes customer follow-up very easy!!

Minpunten:

Don't have anything. Everything goes above and beyond.

Client Management

Pluspunten:

Great CRM system to keep in touch with my clients.

Minpunten:

System is a bit slow sometimes, and laggy when I try to send emails to too many contacts.

Best CRM I have come across to date!

Opmerkingen: Overall, I am incredibly happy with Top Producer, and I am excited for all the features and tools that I will learn and implement in my business.

Pluspunten:

Top Producer keeps inquiries right in front of you and helps you to maintain a steady nurture campaign which helps to convert into viable leads.

Minpunten:

Using the software on a mobile device doesn't always work as planned. Email signatures wont upload when you send from a mobile device.

I cannot do my job without it!

Opmerkingen: I have been using it for 17 years, since we synchronized with floppy discs. I have tried others, but keep coming back to Top Producer.

Pluspunten:

Love that it keeps me organized, easily apply automated plans to transactions and to clients. Top Producer makes me look good.

Minpunten:

I don't like that they have removed the function to print letters (we have some clients with no computers and/or email), and I am not fond of the feature that creates "relationships" as it does not work well for printing lists. I have had to go in and remove all the relationships that I created, so that my lists are accurate.

Great overall product with lots of depth

Opmerkingen: Good
X is way superior to 8i. Support is very good

Pluspunten:

Scope of the product, integration with outlook and Dropbox, social connect, market snapshot

Minpunten:

Lack of high-quality postcard / mailers… perhaps I just haven’t found them yet

One of the best CRM's available!

Pluspunten:

The ability to track leads in a way that allows wide customization

Minpunten:

Lack of mobile app, but also when fields such as jobs, profile pictures, etc are filled automatically and can not be changed.

Great CRM for Real Estate

Opmerkingen: Great, it worked as advertised.

Pluspunten:

Easy to use CRM for Real Estate. Any agent needing a low Cost CRM should consider this product

Minpunten:

UI a little dated compared to newer offerings.

Chat review

Pluspunten:

Chat rep was patient and knowledgeable. My chat was answered in a timely fashion.

Minpunten:

using 8i and x is a bit much. Features should be available in each. x has a very light display on cell phones almost unreadable and is also too light on pc. I wish they would correct this. *** Connect program needs to be made available to use all office listings with Realcomp II in Michigan. Please let me know. Market Leader a sister company does it. Please keep me posted.

RE Agent Lee T

Opmerkingen: 1-10 give an 8 since tasks can be difficult.

Pluspunten:

The CRM database of clients was helpful.

Minpunten:

Difficult to do tasks sometimes like labels.

My review of my experience

Opmerkingen: It was Ok. Customer service was always helpful. I found social connect to be a good idea, in theory, but really wasn't productive. I even added other agents to help follow up on the many leads, none ever converted, it was a waste of time and money.

Pluspunten:

The Customer relations management feature

Minpunten:

It was confusing. Social Connect was not productive. Got lot's of leads, but none of them converted, no one was actually interested in purchasing or selling properties, lots of wasted time following up on dead ends

User for many years

Pluspunten:

Easy to navigate and use the CRM program

Minpunten:

Expensive CRM that does not provide many features to Canadians