CallTrackingMetrics reviews

Exceptional Value and the Support is Top Notch!

Opmerkingen: We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Pluspunten:

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Minpunten:

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Smart & Simple Marketing Call Tracking Software

Opmerkingen: We are an agency that manages digital marketing campaigns for clients on multiple platforms like Google, FB, and Microsoft. CallTrackingMetrics helps us track and measure ROI, audit the quality of calls, and optimize our campaigns to improve performance and present results to our clients. Many clients do love CallTrackingMetrics because they can listen to calls and evaluate the performance of their sale customer service team.

Pluspunten:

I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated. Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.

Minpunten:

Some opportunity that I have seen is recording management. Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a computer and access a profile but when we share the link that is available to download from CTM, often times the link is broken and we are not able to share that recording.

Not intuitive. Difficult to find information. Too expensive

Opmerkingen: It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support.

Pluspunten:

I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers.

Minpunten:

- It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there.

Easy Alternative to Call Rail

Opmerkingen: It has been good.

Pluspunten:

Easier to deploy than call rail. Give them a call or chat with them for a program to fit your budget or agency. Simple for a small business or a smaller agency.

Minpunten:

Not as technical as CallRail. There are fewer selections on placement and connection.

The More info the better

Opmerkingen: We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.

Pluspunten:

Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.

Minpunten:

We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.

Quality Assurance

Opmerkingen: We use CallTrackingMetrics to track conversions and monitor call quality for over 100 clients. There have been minor technical difficulties that customer support is quick to resolve. We have been able to help several companies improve their lead volume and customer interaction abilities because of CallTrackingMetrics.

Pluspunten:

CallTrackingMetrics helps our team track leads and monitor the quality of incoming calls. The customer support we receive from their team is top notch.

Minpunten:

We do run into integration issue with Google Ads and Google Analytics often. It would be nice if there was a notification system for when integrations break.

Powerful and flexible tool, easy to scale

Pluspunten:

Easy implementation, very intuitive and flexible. Possible to scale without long term contracts. Pay per minute and not per user : turns it into a variable cost.

Minpunten:

The tool doesn't manage automatic outbound calls (auto dialers) very efficiently. Not easy to run multiple callcenters in one account (work in progress)

CallTrackingMetrics, it's resourcefull, easy to implement, and use!

Opmerkingen: A wonderful experience, since we implemented it our account manager was always eager to address any concerns that we had and the Support team is always very helpful in explaining if something isn't working or what could be a possible cause of the issue.

Pluspunten:

It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it!

Minpunten:

None that I can think of, it's a great product.

Everything I was Looking For!

Pluspunten:

For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.

Minpunten:

Not too many, I am a slow learner and often I need to call Customer Service,

Happy trooper

Opmerkingen: CTM has been a total gamechanger for our business, from the capability to measure different sources to the extensive reports we can pull, CTM is simply a ''must have''

Pluspunten:

Tracking Sources, Dimension Reports, Recordings and Queues, all these features and how detailed they are help in great measure to achieve our production and marketing goals

Minpunten:

No cons for now. CTM has offered a very smooth transition and work flow for us.

The no. 1 calltracking tool for international businesses

Opmerkingen: With CallTrackingMetrics we are able to measure the number of incoming calls on a country and marketing channel level. This is extremely helpful in taking strategic decisions how to allocate our marketing budgets. We now now which channels are driving incoming leads via calls.

Pluspunten:

We've screened ten different calltracking tool. What made us choose CallTrackingMetrics is the intuitive interface combined with the many countries that are covered. We've been using CTM for more than 4 years now and are still very satisfied with the service and support they offer.

Minpunten:

I wish it would be easier to purchase new numbers without having to contact the support team. This was possible up until 2019. Then the legislation changed in many countries, so a detailed check of our ID documents by the support team is now needed every time we want to buy a new number.

Most comprehensive call tracking software available.

Opmerkingen: really great. Support is always there to walk you through fixing issues right on the phone.

Pluspunten:

full featured, but you only pay for what you use!

Minpunten:

all those features makes it a bit more complex to set up and diagnose issues.

CTM is The best in the industry

Opmerkingen: We use CTM for measuring results for our company's marketing efforts as well as our clients. We've been using CTM for 8+ years. When installed on websites, it loads much more quickly than other competing tracking tools. This is important for us because website load times are vital in maximizing our search engine optimization efforts and ensuring our websites are meeting Google's ranking factors.

Pluspunten:

Ease of use, quick load times when installed on websites, good customer support

Minpunten:

None. CTM does everything we need it to do and more. Thats why we've continued to use it for 8+ years.

Best and easiest call tracking tool ever

Opmerkingen: CTM was an easy decision and the support we have received for onboarding and minor issues have been superb.

Pluspunten:

The support I have received, when needed, has been first rate and super friendly. CTM itself gives my clients the information they need to respond to calls quickly when they are out in the field and the data easily integrates into other 3rd party software for our PPC reports and conversion tracking.

Minpunten:

I know there should always be some cons for a product, but we really do not have any.

Great product to track calls, sources and texting

Opmerkingen: We swap out phone numbers on our websites to through numbers we've set up on CTM to track the source of our calls. Our sites swap out the displayed phone numbers based on the service (Google Ads, Bing, Yahoo, Facebook, SEO...) that drives our site visitors. Once they place the call, we are then able to track the source as well as listen to that call to use as a training opportunity. We also have testing available on our Mobile sites for some select stores which all goes directly through CTM so we are able to communicate with our guests in an easy and requested fashion. Really like using CTM!

Pluspunten:

CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.

Minpunten:

It can seem a bit daunting at first but it isn't difficult to learn.

Call Tracking Metrics is great

Opmerkingen: My overall experience has been awesome.

Pluspunten:

Call Tracking Metrics allows you to record and keep a list of all the calls come in. It's great for my team to keep up to date on all of the calls that we may have missed. The data about each caller is extremely useful.

Minpunten:

I don't enjoy having to verify myself through a text received, but at least the option is given to keep me logged in for 30 days.

Way more than just call tracking

Pluspunten:

We first started using their platform because just needed to track the number of incoming calls for our marketing campaigns. It was good value for that function and works great....and then does about a million other things. I'm not about to pretend I have a handle on all the thing you can do with this platform. I wish I had found them before adopting our current SMS texting platform. It's contact management and voice integration works so much better and for less money than half a dozen enterprise platforms I tried. The contact management side of the platform is more robust than any standalone texting or phone platform I tried. The tagging and triggers built in to the platform, along with email integration make this a potential replacement for CRM in some applications. Talk to their sales team and take the free trial. You get to try all the features. There are so many reasons to use this product.

Minpunten:

I can only give it 3 stars for ease of use and ease of deployment because it does soooo much. No fault to the platform, its robust and powerful with lots of features and lots of options. With all the features to toggle on or off and adjust there are lots of options. Don't worry though... you get personalized support from an assigned support rep. A real person you can reach out to for help.

Most Calls Are Hang Ups and Robo Calls

Pluspunten:

The interface is easy to use and reports are helpful.

Minpunten:

With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air. They charge extra for spam protection, which other vendors do not.

Good call tracking software

Pluspunten:

We enjoy that all of our departments that speak with clients on a daily basis can use this and have calls recorded to protect our staff!

Minpunten:

No cons that I can think of at the moment.

B2B Call Tracking Solution

Pluspunten:

This is a self-serve platform. It does everything for you to track all prospects, dead leads, etc coming through your marketing campaigns. It's affordable and user-friendly.

Minpunten:

If you're looking to track a lot of calls, you'll need to get customer support help. This is project-based, and well worth it. However, it does cost money to get this service.

Jump aboard Call Tracking Metrics! - The Smartphone Doctor

Opmerkingen: We are solving the problem of being able to INSTANTLY respond to customers!

Pluspunten:

Integration with the existing instant quote widget built-in to our website was seamless and now customers are able to receive a text message of a quote on our repairs we offer!

Minpunten:

No cons from us. The software works great and we use it everyday.

Started Off with Them but Found Better

Opmerkingen: I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.

Pluspunten:

CallTrackingMetrics's dashboard is pretty easy to use which was made it appealing at first sight.

Minpunten:

The least that I liked about the software was pricing.

Solid product. Many options.

Pluspunten:

Ability to customize workflows is one of the best attributes.

Minpunten:

Having support available on weekends would be a plus.

Horrible To Use

Pluspunten:

Easy to purchase numbers (so I guess they've optimized the part where they make their money)

Minpunten:

This is the most convoluted and challenging to use software I have ever used. The amount of hoops and "gotchas" to set up a simple number pool is horrifying. If your goal is to track inbound calls, you are better off going with any other software. I've spent $$$$'s on call tracking softwares and can confidently say this is not the one to use.

Best Software For Your Company

Pluspunten:

It's super easy to use and your able to monitor all calls and text that come in and out.

Minpunten:

There's nothing I like least about this software.