CallTrackingMetrics reviews

The More info the better

Opmerkingen: We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.

Pluspunten:

Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.

Minpunten:

We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.

Exceptional Value and the Support is Top Notch!

Opmerkingen: We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Pluspunten:

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Minpunten:

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Choose Another Call Tracking Company

Pluspunten:

If it would work, it would be useful in measuring offline conversions.

Minpunten:

Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.

Easy to use and set up in minutes

Pluspunten:

We are able to easily purchase and set up multiple numbers quickly for different lead sources in a matter of minutes. I appreciate that installing the code onto a site is very quick and efficient - it's a matter of just adding a javascript to the header of the site! When you're working with hundreds of clients, and even more numbers - every second saved is worth it! Plus, their customer service is great and any issues are usually solved very quickly.

Minpunten:

You can globally set a source, and then apply it to various numbers. However, if you edit that source, it doesn't roll out to the numbers it's assigned to. You have to go through and set that source again. When you're dealing with hundreds of clients, it can be a real drag to have to make those adjustments. I'd love it if they'd let you make global source changes, and then upon save, roll it out to every assigned number with that source.

Professional Call Support Option

Pluspunten:

CallTrackingMetrics navigates all the messaging structures, and it supports a consistent communication plan.

Minpunten:

CallTrackingMetrics has eliminated any communication bug, that companies may encounter.

Great product

Opmerkingen: I use CTM daily. It is a great service. I wish it was a little more user friendly. The team at CTM is great and very helpful with my tickets.

Pluspunten:

There are multiple different tools to use within CTM. It is a one-stop shop for your call-tracking needs.

Minpunten:

There are changes weekly/monthly. You might try to add something one month, and the process will be different the next month. They also removed their chat feature and replaced it with a bot.

Enhancing Campaign Performance and Marketing Attribution

Pluspunten:

CallTrackingMetrics has been a very valuable tool for our marketing team, largely due to its user-friendly interface and features. We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone leads to their sources. Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer call times and high-quality leads, allowing us to make data-driven campaign improvements. Also, implementing CallTrackingMetrics is simple for our development team, and it has integrated well into our workflow. Overall, we thoroughly enjoy how utilizing CallTrackingMetrics enhances our marketing efforts!

Minpunten:

While we enjoy utilizing CallTrackingMetrics as part of our ongoing campaigns, we would like to see more robust and customizable reporting capabilities to share with our clients.

CTM is the best!

Pluspunten:

The platform itself is great and easy to use. However, their customer service and support is unmatched!

Minpunten:

No connection as of yet with looker studio.

Great call tracking and activity recording tool

Opmerkingen: Overall a positive experience. I'm impressed with the data available and the workflows available to users.

Pluspunten:

The amount of features available within CallTrackingMetrics is hard to beat. Their UI is easy to use and provides a lot of data. The api is also easy to use, if you're not using an un-documented endpoint.

Minpunten:

Their api documentation is lacking in some aspects. Namely, not all endpoints and not all options within an endpoint are documented. This has led to many instances of "reverse engineering" by making a change within the UI and watching the dev tools. Still, far from the worst documentation I've encountered, and the help from the CallTrackingMetrics team is outstanding.

Sales Manager Review

Opmerkingen: Overall, it has been a positive experience for both myself and clients.

Pluspunten:

Ease of use - simple to attribute marketing efforts

Minpunten:

Dashboard can be a little complicated until you become familiar with it

CTM User-friendly

Opmerkingen: I like everything about CTM because it is easy to use

Pluspunten:

i like CTM team vew fitures and that is easy to use

Minpunten:

I'm delighted with all the features CTM offer

I love CTM

Pluspunten:

CallTrackingMetrics is very user friendly, and has a lot of customization options

Minpunten:

Not much I really like CallTrackingMetrics

Big Fan of Call Tracking Metrics

Pluspunten:

Call Tracking Metrics is easy to use, it's affordable compared to other options, and it fills a key role of scoring calls and feeding that call data back to Google ads for optimization and conversion tracking.

Minpunten:

I honestly don't have any complaints. Solid product and their customer service has been very responsive when I've had questions.

Call Tracking Evaluation

Opmerkingen: Overall the platform works well for us.
I actually listen to (3) different ones. It would be nice if they were combined into (1).

Pluspunten:

I like that I can listen to the phone calls and tag them for future reports for the owner. Such as CPL- Cost per lead. Also, it is helpful when training a new Patient Care Coordinator. It is crucial that when we get the call the person answering the phone sets up the appointment.

Minpunten:

I would like to be able to put the person's name on the call that they answered. And put other notes in and not just a simple tag.

The Best Call Management Platform - CallTrackingMetrics.com

Opmerkingen: Solved my marketing source tracking, intergrated with almost everything. Solved all my call center issues. So many many issues were solved including the micro picky issues.

Pluspunten:

CallTrackingMetrics.com (CTM) is by far the most complete and versatile call management platform I have ever seen. Plus its got a killer call center system built right in. I can't count the number clients whole love this system. And during this corona virus crisis, switching from an office to home was so simple and totally seamless. We and are our clients didnt skip a beat. I have been with CallTrackingMetrics.com since 2014. Yep! And, I could go on and on. From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success!

Minpunten:

Nothing!!! Seriously. Just an awesome platform!!

Great Call Tracking Software with First Class Support

Opmerkingen: Overall I love CTM. It's helped us keep better track of how customers are finding out about us, it helps us keep record of our phone calls for legal purposes, and it helps us develop our customer service by listening to past calls and evaluating where we could have done better.

Pluspunten:

The primary tracking log is really easy to use and sort. It's also super easy to get new tracking numbers and apply them to different aspects of your business. The best part about CallTrackingMetrics is their support. Anything you could possibly ever want to do, but don't know how to do it can be answered through calling CTM. They'll walk you through the process whether it's you first day, or you've been a customer for many months.

Minpunten:

The reports aren't really all that useful. It lacks a lot of sorting features I could use. Don't remember what they are because I gave up on the reporting section a long time ago. It's also pretty difficult to setup anything with the software on your own. There's so many options in the back end, that you can't tell how to do anything. So it almost always necessitates a call to CTM to set anything up. They're pretty great, though, so calling them isn't a chore or a bother. Unless they're having meeting, cause for some reason they take ALL of their employees into a meeting at once. There have been times where I've needed immediate help and no one is there to take the call because they're "in a meeting learning about new features." Leave at least one person to answer calls please. Train your employees in waves.

Call Metrics Review-HR Feedback

Pluspunten:

It is user friendly, easy to train our new team members in and has made a positive difference for our team.

Minpunten:

It would be nice to have more support on the set up for our small family business. We are discovering features on our own and as we need them. I am sure there is much we have access to that we are not aware of.

The product is excellent but the support is Amazing!

Opmerkingen: Head and shoulders above CallRail. Is a fundamental component of everything we do. 5-Star

Pluspunten:

Integration with Salesforce and Google products.

Minpunten:

Separate setup for numbers and sources...would be nice if it were one process

A top-tier call tracking software.

Pluspunten:

What I like most about call tracking metrics is all of the sorting and filtering options that make it easier for us to make reports.

Minpunten:

I don't have anything that I necessarily dislike about this product. (Besides having to log back in if you idle for too long)

Daily Tool

Opmerkingen: My overall experience with Call Tracking Metrics A Great Program that was created for the work place

Pluspunten:

Within our entire company, we utilize Call Tracking Metrics it is the quality tool. We can make calls, see the time of the calls, can listen and review every call.

Minpunten:

Everything is fine, but when we send a text to a customer I would like to receive a notification if the customers respond

Review of CTM

Opmerkingen: I am able to capture and record in real-time all inbound leads from my Google Ads. The data I receive helps me optimize and change the content within my Google Ads.

Pluspunten:

CTM is an easy, robust, straightforward software. I found the setup to be easy and quick, purchasing a number and being able to connect my Google account to start recording and watching inbound calls. The dashboard is easy to navigate.

Minpunten:

No cons at this time. I find that what I use CTM for, I have no cons to report, and it provides me with the integration I need.

Simple tracking, lacking features

Opmerkingen: It works but doesn't fully get the job done. We have switched most of our sites to other providers.

Pluspunten:

It was very easy to set up CTM on a website. There's nothing that's rocket science here. It's a call tracking tool. The email reports are very nice.

Minpunten:

It doesn't have as many robust integrations as CallRail, and the interface is a bit clunky. There have been a lot of issues with Google Analytics and Google Ads after using CTM.

Great product

Opmerkingen: Great, haven't had any issues with

Pluspunten:

Great for tracking online leads and knowing were on what landing page they landed

Minpunten:

I dont have anything bad or have experience anything negative so far

Jump aboard Call Tracking Metrics! - The Smartphone Doctor

Opmerkingen: We are solving the problem of being able to INSTANTLY respond to customers!

Pluspunten:

Integration with the existing instant quote widget built-in to our website was seamless and now customers are able to receive a text message of a quote on our repairs we offer!

Minpunten:

No cons from us. The software works great and we use it everyday.

Most comprehensive call tracking software available.

Opmerkingen: really great. Support is always there to walk you through fixing issues right on the phone.

Pluspunten:

full featured, but you only pay for what you use!

Minpunten:

all those features makes it a bit more complex to set up and diagnose issues.