--- description: Ontdek de plus- en minpunten van Marchex en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Marchex - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Call tracking software](/directory/30901/call-tracking/software) > [Marchex](/software/152002/call-analytics) # Marchex Canonical: https://www.capterra.nl/software/152002/call-analytics Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/152002/call-analytics?page=2) > Marchex is een toonaangevende leverancier van gespreksanalyse die bellers stimuleert, meet en omzet in klanten. > > Oordeel: score van **4.4/5** door 32 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Marchex? Marchex is een media- en analysetechnologiebedrijf dat een reeks producten biedt voor bedrijven die afhankelijk zijn van telefoongesprekken van consumenten om de verkoop te stimuleren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 32 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Marchex - **Locatie**: Seattle, VS - **Opgericht**: 2003 ## Commerciële context - **Beginprijs**: US$ 0,01 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Canada, Verenigde Staten ## Functies - Beller-ID - CRM - Campagnebeheer - Campagneplanning - Contactenbeheer - Conversies bijhouden - Geautomatiseerde antwoorden - Geplande berichtgeving - IVR - Massa-sms - Messaging in twee richtingen - Mobiele coupons - Oproepen rapporteren - Oproepen routeren - Personalisatie van berichten - Rapportage en analyse - Third-Party Integrations - Trefwoorden bijhouden ## Integraties (12 in totaal) - Acquisio - ActivEngage - Adobe Analytics - CRM Analytics - CarNow - Conversational Cloud - Google Ads - Google Analytics 360 - HubSpot CRM - Kenshoo Infinity Suite - NinjaCat - TapClicks ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Call tracking software](https://www.capterra.nl/directory/30901/call-tracking/software) ## Gerelateerde categorieën - [Call tracking software](https://www.capterra.nl/directory/30901/call-tracking/software) - [SMS-marketing software](https://www.capterra.nl/directory/30842/sms-marketing/software) ## Alternatieven 1. [Twilio](https://www.capterra.nl/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 2. [SlickText](https://www.capterra.nl/software/155430/slicktext-com) — 4.8/5 (268 reviews) 3. [JustCall](https://www.capterra.nl/software/157853/justcall) — 4.1/5 (223 reviews) 4. [CTM](https://www.capterra.nl/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 5. [Text Request](https://www.capterra.nl/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Great service and support but needs a visual facelift on the UI." — 4.0/5 > **Rob** | *23 februari 2018* > > **Pluspunten**: The call tracking is seamless and the reports are robust enough for us to send to clients to justify the advertising we're providing. > > **Minpunten**: User interface seems dated. I think it could be cleaned up and streamlined a bit more, sometimes you really have to go digging for what you're looking for. ----- ### "Must Have Tool for Call Tracking" — 5.0/5 > **Geverifieerde reviewer** | *15 augustus 2018* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus\! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential. > > **Minpunten**: Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone. ----- ### "A tool that has failed to adapt to change." — 3.0/5 > **Zakary** | *18 maart 2021* | Marketing en reclame | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: I enjoy being able to have visibility into our calls we are receiving both internally and for our clients to understand ways to better handle our inbound calls. > > **Minpunten**: The software hasn't really changed the user experience since the first time I logged on in 2017. It has had the same look and seemingly the same functionality. > > It served its purpose however we are now moving to a software that has more features that lend itself towards digital marketing. ----- ### "Reporting to be desired" — 4.0/5 > **Geverifieerde reviewer** | *23 februari 2018* | Vastgoed | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: It records the calls and allows you to create marketing numbers as needed. archex serves it's purpose but to sift through various calls to understand if it is a good or bad call can be daunting when a property receives 20+ calls a day. They have a service that can point out different words for a charge but I belive this should be standard to provide top of the line service to all customers. > > **Minpunten**: I think the reporting could be a little more robust and organzied. Certain reports you have to click into one subject for example "by client" run a report to see another type of report pop up that you then elect and select which properties to go to. Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user. There should also be a way to give access to only certain accounts and not one or all. > > marketing numbers and the ability to listen to them, the basics ----- ### "We have used Marchex to track our phone calls and have seen good results." — 4.0/5 > **Geverifieerde reviewer** | *28 februari 2018* | Hoger onderwijs | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The ability to pull reports for different criteria is helpful when we are looking for specific data. The ease of finding relevant information is helpful. > > **Minpunten**: The technical support can take a while when there is a problem and we loose out on valuable data while it is being looked into. > > Call tracking for our call center ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/152002/call-analytics?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/152002/call-analytics) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens