--- description: Ontdek de plus- en minpunten van Crisp en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.nl/software/151292/crisp Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/151292/crisp?page=2) > Jouw alles-in-één platform voor multi-channel communicatie. > > Oordeel: score van **4.6/5** door 147 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Crisp? Meer dan 100.000 bedrijven gebruiken Crisp om met hun klanten te praten en de conversie en klanttevredenheid te verhogen. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.6/5** | 147 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Crisp - **Locatie**: Nantes, Frankrijk - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 45,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200 - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Fins, Frans, Hongaars, Japans, Nederlands, Pools, Portugees, Russisch, Spaans, Turks - **Beschikbare landen**: Albanië, Andorra, Argentinië, Armenië, Australië, België, Bolivia, Brazilië, Bulgarije, Cambodja, Canada, Chili, Colombia, Denemarken, Duitsland, Ecuador, El Salvador, Estland, Falklandeilanden, Fiji en 66 meer ## Functies - AI/machine learning - Aanpasbare branding - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - CRM - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - Doorgave menselijke medewerker - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gedeelde inboxes - Gegevensverzameling via meerdere kanalen - Geotargeting - Interactie bijhouden - Kennisbeheer - Klantendatabase - Klantenondersteuning - Leaddistributie - Leadkwalificatie - Leads vastleggen - Live chatten - Macro's/reacties via sjablonen - Marketingautomatisering - Mobiele toegang - Offline formulier - Overdrachten en routering - Personalisatie - Priorisering - Proactief chatten - Rapportage en analyse - Real-Time Monitoring - Realtime chatten - Samenwerking tussen meerdere gebruikers - Samenwerkingstools - Scherm delen - Sjabloonbeheer - Toegang en controle op afstand - Transcripten/chatgeschiedenis - Tweewegs audio en video - Verwerking van natuurlijke taal (NLP) - Videochat - Videovergaderen - Voor meerdere talen - Zelfserviceportal ... en 7 meer functies ## Integraties (30 in totaal) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... en 15 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Unified communications software](https://www.capterra.nl/directory/31035/unified-communications/software) - [Email software](https://www.capterra.nl/directory/30553/email-management/software) - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) - [Knowledge Base Software](https://www.capterra.nl/directory/32454/knowledge-base/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24071 reviews) 3. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Keep it Crispy" — 4.0/5 > **Latisha** | *26 juni 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers. Their efficiency has significantly improved my experience, making it easy to address queries. Moreover, the platform allows for seamless bug reporting and suggesting product enhancements. This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development. The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem. > > **Minpunten**: The quality of the helpdesk articles section could be enhanced, especially since videos are currently not permitted. Well, they are permitted but its not an easy process. The structure of the overview page for the helpdesk articles could benefit from better organization. Presently, it only allows categorization without the option for filters. E.g. it would be beneficial to have like a Google Sheet overview with filter functions to navigate through the content easily. This addition would greatly facilitate access to information and improve the overall user experience. > > I'm quite pleased with the Crisp platform, although there are a few specific additions that could enhance its relevance for our unique use case. I recognize that these customizations might not apply to all customers and appreciate the platform's versatility. Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up\! 😊 \& congrats on the 10 years anniversary ----- ### "Great tool" — 5.0/5 > **Vincent** | *28 februari 2025* | Evenementenbureaus | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: - Ease of use - Diversity of features - Support > > **Minpunten**: The dashboard can become a bit unwieldy with many conversations, but that's also because we don't spend an adequate amount of time on it. ----- ### "Great Product" — 5.0/5 > **Simon** | *25 maart 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. > > **Minpunten**: The language detection of the live translation is not always perfect but you can change it manually so no big deal. > > We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? ----- ### "Winning tool - Crisp.chat" — 5.0/5 > **Leandi** | *30 maart 2026* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. > > **Minpunten**: Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. > > Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. ----- ### "Crisp - doesn't send all of our responses, support team doesn't care" — 1.0/5 > **Alex** | *7 oktober 2024* | Computersoftware | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Its cost effective, but not much else to like about it. > > **Minpunten**: Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. > > Terrible customer support, they seem to not care at all for their users. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/151292/crisp?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/151292/crisp) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens