Crisp reviews

Amazing Customer Service and a Great Chat App

Opmerkingen: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Pluspunten:

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Minpunten:

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Good solid website chat app

Opmerkingen: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Pluspunten:

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Minpunten:

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Very good tool but it has many things to imprive

Opmerkingen: If they want to have more clients, I think that they should simplify the integrations with other tools. For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with WhatsApp, Instagram, etc

Pluspunten:

With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but...

Minpunten:

The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract.

Really great product

Opmerkingen: I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.

Pluspunten:

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Minpunten:

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Non-expensive solution for support teams

Pluspunten:

Quite inexpensive pricing options comparing to competition. Reactive support.

Minpunten:

Limited integration options and customisation.

Great live chat system, even better help docs

Opmerkingen: Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Pluspunten:

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Minpunten:

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Great tool for CSM and HelpDesk

Pluspunten:

- Easy to use- Great customer service- Great value for money- Always new update- Great communication with the newsletter

Minpunten:

- New great integrations (like Stripe) are expensive (50% of our monthly subscription)

Easy, quick, powerful

Pluspunten:

I like Crisp because you can manage different conversation with a lot of operators. Notes, message editing, live assist, very customizable, quite cheap

Minpunten:

The feature allowing you to see your interlocutor's screen is not that efficient, but useful I miss integration with freshdesk

Using crisp is reaaly easy and helpful for live support

Pluspunten:

Desktop, app and email notifications are really good. User friendly app and website.

Minpunten:

I have no bad comments about crisp app or website

Very affordable and all in one messaging tool

Pluspunten:

Their basic plan is free forever which is awesome as I didn't find this plan on any other such tools. Supports sending private notes, which I use very often.

Minpunten:

Everything seems good right now. However, I feel that it should have some deeper level of customization support for designs.

Don't bother with Email Inbox

Pluspunten:

The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc.

Minpunten:

The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work. The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails. Well let me warn you, their email functionality is lacking! It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable. Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link. However, even this does not work. Support simply states: "Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards." WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails. And after I took it up with support again, the reply was they have too much on their plate: "Our dev has noted this already but we cannot change this right away as we are having too much on our plate." So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email.

Features and Customer support are my best take

Opmerkingen: Overall, the features and customer support are also top-notch, with everything functioning efficiently and as it should be.

Pluspunten:

Crisp has a simple design with a "new conversation" button and a mobile app that is easy to use and runs smoothly.

Minpunten:

The reporting feature needs to be improoved to ease the process of obtaining detailed statistics.

Your service is great but as I told you, triggers are missing.

Opmerkingen: I use Crisp everyday to get feedback on QuelMetier. Their customer support is available 24/7 and was willing to implement most of the features I needed. I recommend Crisp if you need a reliable solution to talk with your clients.

Pluspunten:

Great product and very easy to implement.

Minpunten:

Please can you implement triggers. It is not easy for non-programmers to use your Javascript SDK. I hope you will build a plugin for this in the future.

Most bang for your buck - Replaced 3 other tools for us

Pluspunten:

Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.

Minpunten:

Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.

A good chat service for web and app owners

Pluspunten:

The appearance of crisp is very simple and sleek, looks modern and professional.

Minpunten:

Visitors location is not in the free plan whereas other competitors are providing this in the free plan.

The power of IM

Opmerkingen: Makes you look professional by giving your clients a platform to chat with them in real time

Pluspunten:

most of my clients like to use it to contact me via the website

Minpunten:

the free version has very limited functionality

Lucas from Deepress.io

Opmerkingen: We are a startup and we are using Crisp to collect early feedback. It is a tool that is very useful !

Pluspunten:

Lots of capabilities.

Minpunten:

There is nothing that I dislike. I would love to send emails from Crisp. Mailchimp could cost us a lot of money in a few months.

Chat support easy

Pluspunten:

Great way of maintaining chat communication with clients, I love how you can change from chat to email, so you don't miss any client contact.

Minpunten:

None, I think it works perfectly. Not that user-friendly.

Perfect for my landing pages!

Opmerkingen: I use it all the time on my landing pages to communicate with the traffic coming from Facebook Ads. Crisp helped us close some customers for SchoolMouv. We love your tool.

Pluspunten:

Perfect to close customers. Especially if you are running advertising campaigns

Minpunten:

Would love to see the referrer of the users I am talking with. Would help us to know where they are coming from.

Great communication tool for small business

Opmerkingen: Great overall experience, highly recommend

Pluspunten:

Crisp gives you a 14 day free trial with full capabilities and then the option to continue on a free tier. It is perfect for small business with ambitions to grow over time. Simple to setup, simple to use. Great product.

Minpunten:

Language setting a little difficult to setup when website has multiple languages.

Great Free Customer Chat

Pluspunten:

It is free and has a lot of features compared to other customer chat tools.

Minpunten:

If you are going to pay money for customer chat there are a lot of better ones out there.

Crisp is fantastic.

Opmerkingen: used several solutions before sticking to Crisp. First, the chat widget looks nice but more importantly their dashboard (to talk with customers) is one of the easiest to use. I have 2 guys behind it at AutoUp. They never had trouble to manage the requests that my customers had. Keep pushing guys.

Pluspunten:

As I said before, it is easy-to-use.

Minpunten:

I think they should make plugins more visible. Took me three weeks to discover that they were here. Love the one for Slack BTW.

Easy to use live chat

Pluspunten:

One of the best pros it has is the fact that it has phone apps. Makes clients think that in an office ready to answer their questions while I'm out anywhere

Minpunten:

wish it had auto-replies to save some time replying repeated questions

Unbeatable Effectiveness of Crisp

Opmerkingen: It helps save cost and communicate easily with the customers

Pluspunten:

It is very user-friendly and effective.

Minpunten:

No negative report yet. I have not experienced any error in its usage

Cool chat tool for start-up, the team is a real plus !

Opmerkingen: TITLE: Great for startups
COMMENTS: Using Crisp on Lalilo.fr and we are more than happy with the product. The pro plan was a little expensive for us but the support was kind enough to give us a discount (we needed to answer messages from Slack).
PROS: The product is great. The team is friendly and very helpful.
CONS: You have to pay if you want to use the Slack plugin.
RECOMMENDATIONS TO OTHER BUYERS: If you cannot afford the pro features, ask for a discount.