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Over Nexudus Spaces

The leading all-in-one white-label management solution for your office or coworking space.

Meer informatie over Nexudus Spaces

4 reviews worden weergegeven

John G.
John G.
Owner in VS
Geverifieerde LinkedIn-gebruiker
Commercieel vastgoed
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best overall bang for buck in co-working management software

5 4 jaar geleden

Opmerkingen: Solid system for management of a co-working space.

Pluspunten:

Full feature set, all included in subscription. Very helpful customer service/support. Integrations with accounting software. Great scheduling/booking capabilities for scheduling rooms. Nice member portal and accompanying mobile app. Allows me to do weekly invoicing/collections whereas most other packages I looked at would only allow monthly. That was a key deciding factor for me. Price was also very affordable compared to their competitors and I don't feel like I had to give up any features to get the better price.

Minpunten:

Like with any software, there is a learning curve to get used to the system. I would have preferred that it integrated with Quickbooks Online, but instead have integrated with Xero which I actually have come to like. I think QBO is being worked on as an integration.

Leah M.
Operations Manager in Spanje
Horeca, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Remarkable product. Great customer support.

5 5 jaar geleden

Opmerkingen: Coworking spaces are flexible by nature, they change as their community changes and have different needs. After trying countless combinations of tools and other management products, we've been running with Nexudus for well over a year and we can't look back. Yes, it takes some time to master and it has its ways, but I have not seen for a long time a tool able to account for so much variability and to adapt to our changing needs and growth. Customer service is from another world! The guys treat you as a colleague more than a customer, they helped a lot during the early stages and to set the account up. Now we contact them once in a while; it is rate if it takes them more than an hour to reply, even during weekends! The core features are there. Automatic billing, credit card/ACH, RFID and WiFI check-in, visitors, bookings, ticketing, directory, messaging and basic CRM. A lot of this is also in a native app called Passport (I think!), but we have not yet tried it. You can also plug many other services like SMS messaging, POS tablets, CRM and access control for doors. They are in Zapier and have a pretty complete API (and documentation!) This is the only tool we found that gives you full control over the member portal look and feel and user journeys. Other products have some white-labelled features (change your logo, colors, basic layout), but Nexudus gives you direct access to the HTML files, which means you can really change things if you want to or build your very own version of the portal. Overall? It needs a bit of commitment (what doesn't?) but the product is solid, grows with you, has great features and a great team behind it.

Pluspunten:

The ever-growing feature-set and the customer service behind the product are great. It can be extended and connected to may other tools if needed. Provides full access to HTML files so you can really make it your own and present it to member the way you want.

Minpunten:

It may take a bit to get the hang of it. Not really and con, but is better to be ready for it. While product-farming, we felt that a lot of the other products and focusing more in making a nice user interface than to solve the real problems found in coworking spaces.

Cindy H.
Community Relation/Digital Marketing in VS
Online media, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Needs Improvement

1 2 jaar geleden

Pluspunten:

Ability to use white page space to create/customize your own website.

Minpunten:

Horrible for billing and to integrate with programs it says it does such as Splash for event check ins. Support help is advertised to be 24/7 when in reality it takes anywhere from three days to a week to get a response back. They've updated their site and removed a dozen features that were actually helpful.

Reactie Nexudus Spaces

2 jaar geleden

Hi Cindy. Thanks for your feedback! Always useful! We checked emails from you and, all but some that required some more investigation have been replied fairly swiftly. Remember 24/7 means you can email us every day of the week and there is a team that will look at your issue, not that you will get an immediate response. Most issues need some time to be looked at in detail and that can take some time. I checked also for some information about any features you may have told us you are missing, but I was not able to find any details with those details from you. Most of the functions in the old panel are in the new one, you may just need some guidance around how to find them. Feel free to let us know and we'd be happy to do so.

Robbie M.
GM in Australië
Commercieel vastgoed, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Cumbersome, unintuitive and buggy.

3 2 dagen geleden Nieuw

Opmerkingen: I had nothing but problems with this software, partially with the Invoicing feature. It's cumbersome, unintuitive and buggy. I'm disappointed we actually had to pay money to use it. After 6 months of wasted time trying to get it working, we have switched to an alternative product which was set up and running smoothly in 3 week without any issues.

Pluspunten:

It is feature packed, but I feel like the features were put in there be developing engineers because they wanted it and without thinking about usability or the needs of the end user.

Minpunten:

The invoicing feature and support (lack of).