Beoordeeld op 23-2-2017
Shoreline Handwerks, LLC is a small business focused on selling a full range of quilting fabrics, quilting notions and supplies. Shoreline has several sales channels including eBay, Amazon, Woo Commerce Web Store and a brick and mortar shop.
A vital link, which Jazva fulfills, is the tracking of inventory related transactions including order consolidation, stock management and order shipment across all sales channels.
In late 2015 Shoreline initiated a contract to develop a Woo Commerce Web Store. At that time, order consolidation and inventory tracking was accomplished by another vendor who committed their software would integrate with all our sales channels. After many failed attempts the vendor admitted that there was no Woo Commerce integration.
Shoreline then undertook a search for a software vendor capable of integrating across its sales channels, which resulted in finding several vendors including Jazva. Much to our surprise no one vendor could provide a complete solution however Jazva did commit to the completion of their product offering to include Woo Commerce.
For Shoreline, the migration from a simplistic product set to a very rich and complete application was challenging but Jazva support met that challenge and we are now enjoying the benefits of that effort.
While the migration was on-going Jazva completed their build out of the Woo Commerce integration and Shoreline does in fact have integration across all its sales channels.
Although Shoreline has yet to use all the functionality of Jazva, the foundation is in place to do so. As Shoreline grows we are sure that Jazva can accommodate that growth with no anticipated issues.
Pluspunten: Very rich product set. Very good customer/technical support. Cloud based with minimal down time. Very fast transaction response time.
Minpunten: Report writer not intuitive. Support is on west coast time. No ios based app that can access Jazva functioality.
Beoordeeld op 9-1-2020
Excellent Inventory Management Software
Opmerkingen: Jazva has allowed us to integrate several different sales channels including our website into one unified system. Using Jazva saved our company huge amount of time and money on inventory maintenance and order fulfillment. The support staff was there every step of the way to assist us in the integration process and help us every way they could.
Pluspunten: Jazva synchronizes our inventory with our eBay, Amazon and our WooCommerse website automatically whenever a product sells on either one of the platforms. This level of integration allowed us to save tremendous amount of time on fulfilling orders and getting them out on time. One thing I would like to note is the amazing support staff. They work on West Coast time but are one click away on any page inside Jazva for us to reach out to them using the live support button and help with any issues we might run into.
Minpunten: Lack of documentation on the reporting portion of Jazva. Jazva has a really deep reporting features that will help you see the little details about every order and performance of your company but unfortunately the documentation in their help center is lacking in details on how to maximize the use of said feature.
Beoordeeld op 23-2-2017
We Cant Live Without It!
Opmerkingen: Jazva has been great for us. As a small company of under 10 employees, it was advanced enough to handle a company that could easily need 15-20 employees without the system. The cloud/online accessibility for us is major. As a VP of the company I'm always out the office, but I'm always connected to the company. I also am able to bring commerce with our company on the road with Jazva, and no need for external devices. Never know when a sale is possible on the spot, or an inventory check is needed, and i can just pull up the site on my cell phone, log in, and make it happen. But lets talk about what really matters to a smaller, but growing business like ours. THE CUSTOMER SERVICE RELATIONSHIP! We feel we have a partner in Jazva thats big enough to handle our wildest dreams (ok, maybe wildest realities), but also be there for us as a small company growing and learning. The experience feels very custom and tailored to our company. They feel like extended partners of ours, that we might not feel with other companies unless we were spending millions with them. I have no idea where we would be without Jazva, and i honestly do not want to know.
Beoordeeld op 31-5-2019
Product does not work
Opmerkingen: DON'T TRUST THIS VENDOR The product literally doesn't work, don't believe the lies that the sales team will give you. Yes, in certain situations the product works; but in the MAJORITY of cases, their product breaks with no explanation from their end other than a several day investigation that leads to nothing. We were promised a refund within 10 days. It's been 2 months and our contact has ignored us. Don't trust this vendor. We're in the law suit process at the moment with them.
Pluspunten: The product literally doesn't work, don't believe the lies that the sales team will give you. Yes, in certain situations the product works; but in the MAJORITY of cases, their product breaks with no explanation from their end other than a several day investigation that leads to nothing. We were promised a refund within 10 days. It's been 2 months and our contact has ignored us. Don't trust this vendor. We're in the law suit process at the moment with them.
Minpunten: The product is filled with bugs, I hated having to overly document my process just to prove them that their product is lacking features. Only for them to then tell me "yeah that feature doesn't work" We had an issue where over 100k of our products were affected. Which would send incorrect inventory levels. Because the product had a stalled importer. We could only figure out that it's an importer issue due to the timestamp of the data being imported. We never got an answer why the importer stalled or didn't work; simply a delayed response asking if the problem still persisted. We literally never figured out why it was causing this issue.
Beoordeeld op 9-1-2020
Opmerkingen: Horrible fraud.
Pluspunten: This company promised to refund me the money, because the software did not work. It's a fraud. They don't respond to emails and they put pretty inexperienced people in the job.
Minpunten: It doesn't work. The company said they would refund me the money and the last 6 months has been about chasing them down. They should be put out of business.
Beoordeeld op 10-3-2017
Great Software with Many Features
Opmerkingen: This is a great product that gives the user the ability to list items across many platforms from a single software. It is great for managing inventory as well as your personal sales across many channels. Suggestions to the developers are always considered for custom features and help improve the experience and functionality of the software.
Pluspunten: This is a great product that gives the user the ability to list items across many platforms from a single software. It is great for managing inventory as well as your personal sales across many channels. Suggestions to the developers are always considered for custom features and help improve the experience and functionality of the software.
Minpunten: Simple use once you get it down but hard to master all of the functions for its full potential with basic FAQs.
Beoordeeld op 19-4-2017
Jazva - Excellent Software - Highly Recommend
Opmerkingen: Jazva is great software for multi platform selling. It keeps track of all inventory across all channels. Shipping, receiving and invoicing is all done from this one platform. So much easier that balancing 7 different software platforms.
Pluspunten: Functional - Integrates easily to Ebay Amazon and other ecommerce venues. Customer Support - They are always quick to answer questions and figure out a solution. Highly improved order process flow. Orders, invoicing and shipping all in one software package. Gone are the days of managing multiple software's (and saves money too.)
Minpunten: Needs Better Customization - Most items works as they should, however there are a few things that should be able to be changed, such as kit items and they way they show on orders. User Friendliness - Some things seem simple on the surface, but are super involved and usually need the help of the support team, which will handle it, but I should be able to change a shipping charge myself and not have to ask support to do it for me.
Beoordeeld op 18-3-2019
Good song and dance but huge failure
Opmerkingen: Jazva told me they could give me the world basically. They fell way short on every promise. They refuse to refund you wasted money. Ive been with them for 7 months and i have still not received my full setup. I have hardly received any training on the software after several plee's for it. They have no ability to pull catalog data like i was promised. No API support at all. I can not begin to express how disappointed i am with this company. I had a good rep and they got rid of him when the company is so overwhelmed with work to begin with. It looks like at one time they did pretty good but it appears they have gotten much larger then they can handle. They threw me out to the wolves with the program with nothing setup so they could start charging me the monthly rate when i havent even received the setup that was promised. If you can take one thing from this review it is run in the other direction and take Jazva off your list of possible companies to use.
Pluspunten: Nothing my experience has been nothing more than a scam.
Minpunten: Does nothing that they say it will do. Reports are terrible. Kitting is a joke. Inventory management was still not right after 7 months. The employees that they have are so overworked they cant possibly have the time to give you the help you need. Shipping automations are nonexistant. I could go on for days with bad things.
Beoordeeld op 23-2-2017
Opmerkingen: We've been using Jazva's ecommerce software since 2014. It has helped us automate most of our order processing since we sell auto parts in different marketplaces like Amazon, eBay and Walmart. We also use Jazva to manage inventory and drop shipping. The biggest benefit is that it saves us a lot of time, keeping us organized and fulfilling orders faster. Batch processing, custom bin location management and integrated shipping are also a huge plus. Jazva really went out of their way to customize the shipping part to help us with our specific warehouse needs, like having FedEx trailers. Being out of stock was one of our biggest issues but since using Jazva, we have good control over our inventory levels. We have a lot of sales channels so the inventory sync really helps us avoid overselling and running out of stock.
Minpunten: Requires a good understanding of the logic behind the system
Beoordeeld op 10-3-2017
Logistics made easy!
Opmerkingen: We are very happy that we found this solution and highly recommend this system for mid-size+ companies.
Pluspunten: We like that it's an all inclusive system that allows us to do everything we need to operate in one Warehouse Management System. We can receive, inventory manage, process orders, ship, etc.
Minpunten: There are sometimes small issues but Jazva will always address and fix them within a timely manner. Its normal to have technical problems once in a while for all systems.
Beoordeeld op 13-12-2018
Great program with lots of features
Opmerkingen: They really go out of their way to Support us and wonderful to have everything in one place when listing on Various channels including our own website. CSR is especially helpful!
Pluspunten: Great program with lots of features! Everything in one place...
Minpunten: There is a little bit of a learning curve , it would be helpful to have more in their knowledge base but overall it’s the best program I’ve seen of its kind and I was looking for one for over two years
Beoordeeld op 16-12-2018
Jazva delivered! Highly recommend if you are looking for system automation!
Opmerkingen: We started looking for automation solution late 2017, that's when we found out about Jazva. Jazva initially promised us a lot of things, at first we were a bit hesitant on the delivery of the system since we know exactly what we needed. After using the system for a little over half a year we can say that Jazva deliver what they promised, our team is happy with the overall result and efficiency. Worth our time and money. We highly recommend it!
Pluspunten: Ease of use once is learned just like any other software, flexibility of integration, automation with accounting software, inventory status.
Minpunten: It takes some time to get used to the back-end system, since the system language and layout was not something our team was used-to. However, once learned is easy to use on a day-to-day
Beoordeeld op 22-2-2017
Opmerkingen: It's ease and fast, Always able to fix any issue we have.
Beoordeeld op 25-4-2018
Scam company, features are not what they state! be careful!!
Pluspunten: software itself doesn't even function how they advertise! no PROs.. I thought maybe 1 person in support was ok, but in the end he was used.
They will try NOT TO REFUND YOU! They lie about the full features and restrictions to there features, and forced me out of setup and was never setup complete. Literally nothing worked. They even uploaded my inventory wrong and everything was 999! They said because i placed a column out of place, but they are the ones who sent me the file to input!
WORST COMPANY IVE DEALT WITH.
Customer support, not user friendly, not automatic anything, repricing doesn't work, can't update price unless you take 5 extra steps. Can't update listings no matter what! Just pulls it in and tracks inventory. Shipping module is the worst!!! you can't even edit your shipping in bulk, can't remove orders from bulk list. Literally have to go into each order to update shipping or boxes or anything! Can't even view in grid the title of the product! worst module for shipping.
Technically all they state they do, they do not! Listing to marketplaces?? ohhh way false. If you sell Branded products, no matter what you have to list on the marketplace, there system doesn't list product correclty! You can't even use your own sku,!
Beoordeeld op 10-5-2018
Pluspunten: A recommended software for a logistics company that really needing inventory management. It is very easy to use and convenient.
Minpunten: As of now, I didn't expect some issues yet. Just continue the good customer service.
Beoordeeld op 15-8-2018
Customer service...lacking...loosing sales...
Pluspunten: When it works it integrates all of our sales channels.Potential is there to actually be great...but for the love figure out your own software.
Minpunten: When it doesn't work all of ours sales stop immediately. And their customer support team literally takes 24-48 hours to offer a suggestion and when the suggestion comes it's right out of the knowledge base and has little to do with your problem. I find it annoying that after 4 hours on chat talking with someone that feels like they may have an answer I get the dreaded..."Let me see if a developer can help." 24-48 hours later I get the "try this" notification that has nothing to do with my problem followed by a "Let us know if it doesn't work."
Beoordeeld op 16-2-2019
They cannot do what they say they can.
Opmerkingen: We spent six months with this knuckleheads trying to get set up. They never did do what they said they were going to and we finally had to file a complaint with our credit card company because they kept billing us and never did refund our deposit. Not a reputable company at all.
Pluspunten: None, there is absolutely nothing redeeming about this company. They pass you off to a different person at each step so they can always say "who told you this" when they cannot produce what was promised.
Do not have the robust listing tools they say they do.
Continue to bill even after you have cancelled.
Will never refund you even after they say they will.
Beoordeeld op 11-4-2018
Perfect Inventory Management System
Pluspunten: Good inventory management system especially to those small to mid-size company for it helps to become more accurate when it comes to inventory.
Minpunten: I experienced some logs but of course it is normal for all the systems I have tried. No big issue so far...
Beoordeeld op 2-4-2019
Fraud software filled with bugs
Pluspunten: Nothing, you're sold on lies and we're suing for fraud
Minpunten: The features you're sold on don't exist and worse yet much of the software becomes broken as you use it. We ran into multiple situations where the software would simply corrupt our product data, making it unusable for us to push proper inventory. This caused huge headaches when the wrong inventory was being pushed out. It damaged our company.
Beoordeeld op 18-9-2018
Opmerkingen: We spend 4 months trying to get the program working. We paid the set-up and subscription fees and they did not refund our payments. It seems to be a very small software company with not enough capable personnel. They did not follow the signed service agreement.
Pluspunten: None, they could not make it to work. We spend a lot of hours and every time they come back with a different excuse.
Minpunten: The program does not interoperate with various third party platforms. Accounting/Finance very weak, inventory control not functioning. No training or set-up as promised.