Over Lucky Orange

Ontdek hoe bezoekers je site echt gebruiken met dynamische heatmaps, bezoekersregistratie, formulieranalyse, live chat, peilingen en meer.

Meer informatie over Lucky Orange

Pluspunten:

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there.

Minpunten:

Its a little bit difficult to learn but as all applications you can learn it.

Beoordelingen van Lucky Orange

Gemiddelde score

Gebruiksgemak
4,7
Klantenservice
4,7
Functies
4,6
Waar voor je geld
4,7

Waarschijnlijkheid van aanbeveling

9,1/10

Lucky Orange heeft een totaalscore van 4,7 van 5 sterren op basis van 97 gebruikersreviews op Capterra.

Heb je Lucky Orange eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (97)

Raad K.
Raad K.
Marketing Director in Jordanië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

BEST app to understand why your customers aren't converting

5,0 2 jaar geleden

Pluspunten:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Minpunten:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Reactie Lucky Orange

2 jaar geleden

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Alex J.
Head of Market & UX research in VK
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very good value and relatively easy for a novice to use

5,0 3 weken geleden Nieuw

Opmerkingen: Very satisfied and recent updates to the dashboard make it a much nicer visual experience to use.

Pluspunten:

The price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.

Minpunten:

Some of the features require technical knowledge that requires a bit of time to learn.

Overwogen alternatieven: Hotjar

Redenen om over te stappen op Lucky Orange: We trialled Hotjar but Lucky Orange provided better value.

Reactie Lucky Orange

2 weken geleden

Thank you for your review, Alex! We love to hear that getting a front seat to your customers' online interactions has been just what you needed to grow your conversions and business. We do offer a free onboarding service to all of our users to get dedicated, personalized time with one of our client services team to answer your questions and help you get the most from all of our features. If you're interested, book your call here: https://calendly.com/lucky_orange_onboarding/15-minutes-new Again, thanks for your review, and we're always here if you need anything from our team! Cheers - Bradley from Lucky Orange

Chris C.
Marketing Executive in VK
Financiële dienstverlening, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best budget heatmapping tool

3,0 vorig jaar

Opmerkingen: Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.

Pluspunten:

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics. Regular email reports are incredibly helpful.

Minpunten:

Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

Reactie Lucky Orange

vorig jaar

Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking! Cheers - Justin from Lucky Orange

Adam H.
CEO in VK
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great website monitoring and UX analysis tool at a great price

5,0 2 maanden geleden

Opmerkingen: Easy to deploy, loads of features, great price.

Pluspunten:

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

Minpunten:

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

Overwogen alternatieven: Hotjar

Redenen om voor Lucky Orange te kiezen: Better product, better price.

Overgestapt van: Hotjar

Reactie Lucky Orange

2 maanden geleden

There's nothing quite like the feeling when you see exactly what's stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange

Curran V.
Founder in VS
Telecommunicatie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I love Lucky Orange!

5,0 2 maanden geleden Nieuw

Opmerkingen: Love it!

Pluspunten:

I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.

Minpunten:

I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.

Reactie Lucky Orange

2 maanden geleden

And we love helping our customers learn more about visitor experience to grow their websites and businesses! Thank you for your review, Curran! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We appreciate your feedback and have shared it with the team. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange

Carol ann V.
Owner in Frankrijk
Kunst en nijverheid, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Lucky Orange is an important tool in my tool kit

5,0 3 weken geleden Nieuw

Opmerkingen: My overall experience with Lucky Orange has been nothing but good and I highy recommend it.

Pluspunten:

I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price

Minpunten:

There is nothing I dislike about Lucky Orange.

Reactie Lucky Orange

2 weken geleden

We love when our customers walk away saying, "Lucky Orange is an important tool in my tool kit!" Hearing from our customers on how they have been to use Lucky Orange to optimize their website is extremely beneficial and motivating to our team. We too love custom notifications!. We wish you continued success and don't hesitate to reach out should we be able to help you in any way! Cheers - Bradley from Lucky Orange

Sarah B.
Owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good for an overview of customer interactions of your website

4,0 4 weken geleden Nieuw

Opmerkingen: While my knowledge is basic for this software, I do find it helpful overall. I wish LuckyOrange offered more in-depth tutorials. I think would really help retain more customers instead of getting frustrated.

Pluspunten:

I like the easy of use when looking at landing pages, heat maps and the chat box.

Minpunten:

I wish I knew more of the features offered. The company's face to face tutorial is decent but pretty short. I am working my way through more YouTube tutorials to better utilize this product.

Reactie Lucky Orange

3 weken geleden

Thank you for taking the time to leave us a review, Sarah! We're happy to hear that Lucky Orange has been able to let you optimize your landing pages and connect with your visitors. Per your feedback about tutorials, have you been able to schedule a personal onboarding call? This is a 100% free service we offer all visitors to better understand Lucky Orange and to answer your questions. You can set it up here: https://calendly.com/lucky_orange_onboarding/15-minutes-new. We also have a Help Center with a lot of tutorials and guides on all aspects of Lucky Orange from setup to privacy to features. Check it out at https://help-preview.luckyorange.com/. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Bradley from Lucky Orange

Mark F.
Web Developer/Marketer in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A must have application for business development

5,0 3 weken geleden Nieuw

Pluspunten:

Here at Forthgear, we use Lucky Orange to find opportunities for business development and an optimized user experience.

Minpunten:

From our experience, everything was very easy to setup and use.

Reactie Lucky Orange

3 weken geleden

Thank you for your review, Mark! We love helping our customers get access to that visitor experience to grow your website and business. Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Bradley from Lucky Orange

Geverifieerde reviewer
Secretary in Jordanië
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Lucky Orange

5,0 3 weken geleden Nieuw

Opmerkingen: Lucky Orange is a simple and affordable software that can really assist you.

Pluspunten:

Lucky Orange is easy to use and easy to teach. It helps me to check the traffic and to understand the user's behavior.

Minpunten:

I have been using Lucky orange for over 6 years and I didn't find anything bad about it until now.

Reactie Lucky Orange

2 weken geleden

Thank you for taking the time to leave a review! Diving into visitor behavior to identify ways to improve your Website is invaluable to growing your business. We appreciate your review. Let us know if you have any questions! Cheers - Bradley from Lucky Orange

Jennifer H.
Jennifer H.
Growth Marketing in Canada
Geverifieerde LinkedIn-gebruiker
Medische apparatuur, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Love this software

5,0 2 maanden geleden Nieuw

Opmerkingen: It's always been easy and reliable, I haven't had any issues with it. It's been an important tool for me.

Pluspunten:

I've been using it for years in various roles I've had. I love how easy it is to see how visitors use our software.

Minpunten:

There isn't anything I dislike about Lucky Orange.

Reactie Lucky Orange

2 maanden geleden

Thanks for the review, Jennifer! We've passed it along to our sales and development teams to share the love. Nothing feels better than finding ways that make your customer experience better than ever. Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Always here if you need anything from our team. Cheers - Bradley from Lucky Orange

Sayam K.
CMO in VS
Kleding en mode, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great value for marketeers with limited time and budget

5,0 2 jaar geleden

Opmerkingen: I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money.

Pluspunten:

I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

Minpunten:

It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

Overwogen alternatieven: VWO Insights en Optimizely

Reactie Lucky Orange

2 jaar geleden

Thanks for the review, Sayam! We're thrilled you've been able to leverage Lucky Orange to help improve your website and drive more conversions. Having your website statistics and visitor behavior in one tool helps your business make the best decisions for your customers. Thank you for this five-star review! Happy tracking! Cheers - Justin from Lucky Orange

Andrew M.
Marketing Technologist in VS
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Awesome for heatmaps, scroll and click data

4,0 2 jaar geleden

Opmerkingen: We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

Pluspunten:

The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Minpunten:

Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

Overwogen alternatieven: Hotjar

Redenen om voor Lucky Orange te kiezen: We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.

Overgestapt van: Crazy Egg

Redenen om over te stappen op Lucky Orange: Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.

Reactie Lucky Orange

2 jaar geleden

Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you. Cheers - Justin from Lucky Orange

Danny C.
CEO in Hongkong
Online media, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

I like to hear the bell sound when new user visiting my website

5,0 2 jaar geleden

Pluspunten:

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website! Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

Minpunten:

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Reactie Lucky Orange

2 jaar geleden

These are words we love to hear, Danny! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you! Thank you for this glowing review, and please don't hesitate to reach out should you have any questions. Cheers - Justin from Lucky Orange

Shayne H.
Shayne H.
Director of Sales in India
Geverifieerde LinkedIn-gebruiker
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A range of useful optimization tools to help understand your customers better!

4,0 3 jaar geleden

Opmerkingen: After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately. I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research.

Pluspunten:

1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange. 2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you. 3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions. 4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study. 5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines. 6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues. 7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized. 8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary.

Minpunten:

1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings. 2) New Tabs: It would be more convenient if new recordings open in a new tab.

Geverifieerde reviewer
Director of Marketing in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best heat mapping for the money

5,0 2 jaar geleden

Opmerkingen: Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.

Pluspunten:

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

Minpunten:

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

Overwogen alternatieven: Hotjar

Redenen om voor Lucky Orange te kiezen: Much cheaper and better heat mapping.

Overgestapt van: VWO Testing

Redenen om over te stappen op Lucky Orange: Cheaper and better.

Reactie Lucky Orange

2 jaar geleden

We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team! Cheers - Justin from Lucky Orange

Collin W.
Team Member in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great product with great customer platform

5,0 2 jaar geleden

Opmerkingen: These guys are great from platform implementation to continued customer service I am not a tech person and I can instantly tell when a tech company puts customer service before profits because they understand when I have questions it will take some additional time to answer my questions and these guys from day one have done exactly that very pleased with them.

Pluspunten:

Easy to setup and begin to use for the purpose of installing. I did not need to become an expert to utilize this software in a way that instantly added value to our web site build out.

Minpunten:

It would be nice for a fast way to block IP address' which there may be but I have not done enough research to verify. Sometimes I notice our own IP's often which I know can be blocked but just a quick button to do so would be nice.

Reactie Lucky Orange

2 jaar geleden

Thanks for the review, Collin! As our founders have always said, you shouldn't need a Ph.D. in data analytics to recognize why people aren't converting. Love to hear that you've been able to get so much value and insight from Lucky Orange and use it to grow your website. We're always here to help if you need it! Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help documentation to guide you through the process: (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email [email protected], we can also take you through the steps.

Brian W.
Brian W.
Marketing Manager in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Lucky Orange - what we didn't know we were missing

4,0 3 jaar geleden

Opmerkingen: We had been using a free customer chat experience that allowed us to see what page the customer was on without being able to see what they were doing live. We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more. That is where Lucky Orange entered the picture. From day 1, we knew this was helping us out. The ability to get a live view of what the customers were seeing enabled us to start fixing the problems we were having right away. We got to a point where we could have an audible notification of someone adding something to the cart, go in and check if it was working, and if not fix it before the customer even knew they were having a problem. Furthermore, the chat function is a lot more available and present than what we had been having before so we are getting many more chats than previously. This all helps our conversion rate which has improved greatly. Thank you

Pluspunten:

To be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well.

Minpunten:

I wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us.

Kosara K.
"Easy to use app" in Servië
Design en ontwerp, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

"Easy to use app"

4,0 vorig jaar

Opmerkingen: Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

Pluspunten:

Seeing what the client is reffering to and having the option to help them in that particular time.

Minpunten:

They have a few different highlights that are not satisfactory of how they incorporate with different stages.

Reactie Lucky Orange

vorig jaar

Nothing feels better than finding ways to make your customers experience better than ever. Seeing what your customers' experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We're here if you have any questions. Cheers - Justin from Lucky Orange

Michael S.
Michael S.
Renaissance man in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Value - Lots of features

5,0 3 maanden geleden

Pluspunten:

The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

Minpunten:

The new interface needs email reporting, no other complaints.

Reactie Lucky Orange

3 maanden geleden

It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Justin from Lucky Orange

Kevin s. O.
Kevin s. O.
Digital Marketing Manager in VS
Geverifieerde LinkedIn-gebruiker
Meubels, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

User friendly heatmap application

5,0 3 jaar geleden

Opmerkingen: I make a lot of landing pages with subtle differences. Lucky Orange clearly indicates which elements attract clicks and how, and I can also watch recording of site visitors within the app. Extremely useful for testing content.

Pluspunten:

I had been aware of Lucky Orange and its purpose for some time before deciding to purchase it for our Shopify store. Heatmaps can easily be considered an essential piece of tracking software for an e-commerce site, and Lucky Orange does it well. Their analytics are mostly redundant because of Google Analytics, but for their speciality, LO is great. It visualizes visitor data into something to be interpreted and acted upon.

Minpunten:

The current system of the heatmap loading over the page can confused people. Also, the heatmap is the big kahuna of Lucky Orange so don't hide it as some random tab! Some assume the app failed. Perhaps a more prominent indication of where the heatmap will go.

Greg M.
Emarketing Manager in VS
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use, great information

5,0 2 jaar geleden

Opmerkingen: Easily worth the money to learn who is visiting and how customers perceive your website.

Pluspunten:

Visit recordings. Provided valuable information on how customers interact with the website's content.

Minpunten:

Chat feature could use some more customization options / features.

Reactie Lucky Orange

2 jaar geleden

Appreciate the review, Greg! We love hearing that you're finding our features, especially session recordings, to be useful for your website. Understanding how visitors are using your website can make a world of a difference for your customer experience, website and business. I'm here if you have any questions! Thanks for spreading the Lucky Orange love. Cheers - Justin from Lucky Orange

Geverifieerde reviewer
CEO in Colombia
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

User usage recordings are the best

4,0 3 jaar geleden

Pluspunten:

You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it.

Minpunten:

The time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups)

Fran L.
CTO in Spanje
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The best tool to understand your users

5,0 vorige week Nieuw

Pluspunten:

The possibility to view in real time what the users are visiting

Minpunten:

Not fully compatible with all kind of browsers, for some specific versions the tracking don't work as well as usual.

Reactie Lucky Orange

4 dagen geleden

It makes our day when our users describe Lucky Orange as "the best tool to understand our users!" Being able to understand your visitors is invaluable, and we too love to watch visitors in real time. Regarding your browser compatibility feedback, could you please send an email to [email protected] describing your issue? I want to ensure our team can investigate it further. Thanks again for your review, and I look forward to hearing from you soon! Cheers - Bradley from Lucky Orange

Lee B.
Lee B.
Author in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Lucky Orange has transformed our business! Great product - Great customer service!

5,0 4 jaar geleden

Pluspunten:

We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless

Minpunten:

I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.

Marian P.
CEO in Roemenië
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It was just eye opening, we found out where our advertising money went

5,0 4 jaar geleden

Pluspunten:

A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.

Minpunten:

The free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.