Lucky Orange reviews

BEST app to understand why your customers aren't converting

Pluspunten:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Minpunten:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

It helps me to optimize our website smoothly.

Opmerkingen: Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience.

Pluspunten:

Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement.

Minpunten:

Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use.

Eerder overwogen alternatieven: Hotjar

Redenen om voor Lucky Orange te kiezen: smooth visitor recordings facilities.

Overgestapt van: FigPii

Redenen om over te stappen op Lucky Orange: Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement.

An initial assessment of Lucky Orange

Pluspunten:

In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress.

Minpunten:

None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great.

Not bad

Pluspunten:

I like the daily report it gives of how many customers visit the website daily.

Minpunten:

The heat map does not include all customer visiting the site so it doesn’t represent anything accurately.

It's a great product, would recommend for anyone with a customer centric website.

Opmerkingen: It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types.

Pluspunten:

The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.

Minpunten:

The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.

Eerder overwogen alternatieven: Hotjar

Redenen om voor Lucky Orange te kiezen: Price

Overgestapt van: Hotjar

Redenen om over te stappen op Lucky Orange: At the time it was because of price, but we stuck around because it's a good product.

I like to hear the bell sound when new user visiting my website

Pluspunten:

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website! Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

Minpunten:

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Great tool

Pluspunten:

I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking.

Minpunten:

I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for.

Eerder overwogen alternatieven: Google Analytics 360

Redenen om over te stappen op Lucky Orange: I was recommended Lucky Orange by an E-commerce specifalist

Wish I understood it better...

Opmerkingen: Frustrating.

Pluspunten:

This data is surely helpful -- it's just difficult for someone to ramp up to really understanding it enough to unpack the data and employ it. Right now, all I see is what page people visit most. Well, okay, but Shopify tells me that, too. Really would help if there was an onboarding video of about 2-3 minutes that explains how to best use Lucky Orange and deploy the data for improved customer experiences.

Minpunten:

See above: Opaque. Hard to understand how it's actually helpful in a GRANULAR way. Not just the 30,000 foot viewpoint.

DemandRevenue.com review of Lucky Orange

Opmerkingen: Excellent, really love the capabilities and I know more I could be doing!

Pluspunten:

The ability to monitor user movement through my website

Minpunten:

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

Terrific easy to user product at a great price!

Opmerkingen: Lucky Orange has helped us improve our website and as a result, increase our online conversions/sales. It is a great tool to evaluate new and/or updated pages and how well they perform and adjust accordingly.

Pluspunten:

Lucky Orange is intuitively easy to use and gives you meaningful insights into how well your pages are performing in engaging the users.

Minpunten:

No complaints! I love the ease of use and graphical depictions of the site usage.

Great value for marketeers with limited time and budget

Opmerkingen: I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money.

Pluspunten:

I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

Minpunten:

It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

Eerder overwogen alternatieven: VWO Insights

Look no further

Opmerkingen: Overall the experience has been great

Pluspunten:

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

Minpunten:

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

Eerder overwogen alternatieven: Hotjar

Overgestapt van: Crazy Egg

Valuable Asset for CRO

Opmerkingen: Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional.

Pluspunten:

Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.

Minpunten:

The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.

Does the job

Opmerkingen: It has served its purpose for the most part, and for the price it's worth it. Admittedly, I could probably do a better job of learning the ins and outs, but something about the interface makes it frustrating to really dig in.

Pluspunten:

My favorite part about LuckyOrange is actually the surveys. We have gained great insights from our customers via the survey that shows on our cart page and offers a small discount in exchange for the customers' thoughts.

Minpunten:

The "Watch" feature is pretty glitchy and slow, and also doesn't show a lot of information on the page, most likely due to other apps interfering, but annoying nonetheless.

Satisfied with the app

Pluspunten:

I like the fact that you can view live visitors, view they're live shopping carts ect.

Minpunten:

Sometimes it does not give a picture of the recording and seems like it misses some of the recording

Works as it's meant to

Opmerkingen: The software itself works well, but the integration is not user-friendly.

Pluspunten:

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

Minpunten:

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

Haven't seen an orange orange visitor yet :-)

Opmerkingen: Lucky orange allowed us to see pretty much all of the visitor information that was important to us right out of the box. The UI is so intuitive and this really helped us get started without too much trouble figuring out where to find stuff. At some point in time, we needed to export some visitor data but the feature was only available for heatmaps and to our surprise, they announced the feature just a few months later. Overall, we now make data driven decisions efficiently with lucky orange

Pluspunten:

Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for

Minpunten:

Live chat feature doesn't always show on website

Best budget heatmapping tool

Opmerkingen: Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.

Pluspunten:

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics. Regular email reports are incredibly helpful.

Minpunten:

Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

An absolute must for web designers!

Opmerkingen: My experience had be fantastic so far. I’m learning each time I use Lucky Orange how I can better my website and my client’s sites too.0

Pluspunten:

Not only do you learn valuable info about your own site but you can learn and and share this info with your clients about their sites too.

Minpunten:

The amount of sites allowed with each plan. I’d like to see a few more.

Lucky Orange has transformed our business! Great product - Great customer service!

Pluspunten:

We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless

Minpunten:

I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.

New way to see how customers interact with my company's website

Pluspunten:

Until I knew this tool, I had no idea that there was something similar. Lucky Orange allowed a more careful analysis of my company's website, we began to analyze the days of major visits, heatmaps and frequency of visits, to determine the best moments to publish some sales.

Minpunten:

At first we had difficulty to understand that we would need to disable the IP's of the internal PC's of the University, not to have "false numbers". This caused some confusion, but nothing that would hinder the use of the tool.

A must have application for business development

Pluspunten:

Here at Forthgear, we use Lucky Orange to find opportunities for business development and an optimized user experience.

Minpunten:

From our experience, everything was very easy to setup and use.

A solid heat mapping solution for small to mid size businesses

Opmerkingen: Does a good job for a good price. Prices have since changed but capacities and services also changed along with it. Can't speak to new limits/pricing and tradeoff there.

Pluspunten:

Easy to set up and use. Does a good job.

Minpunten:

Page visit/heatmapping limits can get in the way sometimes. Would be nice if it was easier to exclude certain pages to not waste capacity. I didn't hold this against them in the review, as we are on the lower tier so it is understood that there are going to be limits.

A Great Snapshot Of Our Site

Pluspunten:

Lucky Orange's daily email updates are a great way to stay informed about traffic to our site. Their chat has allowed us to connect with consumers in real time and to provide them invaluable support and critical information, and their recordings have helped us identify performance issues on our site. Their customer service team is also incredibly responsive and helpful.

Minpunten:

We have not experienced any significant issues while working with Lucky Orange.

A Heatmap That Overdelivers in the Best of Ways

Opmerkingen: It's been great. We're so glad to be using Lucky Orange. We've learned a lot about what our traffic is really interested in.

Pluspunten:

It's easy. Easy to set up. Easy to use. Easy to teach. And so feature-rich. It can help you make better UX decisions on your website. The customer service is great. The onboarding is easy. And Lucky Orange has tons of notes on their blog to help you learn the tool.

Minpunten:

You'll have to spend time planning how to take advantage of all the extra features. Not a bad thing realy.