Beoordeeld op 29-8-2019
Exceptional Support Team!
Pluspunten: There are many attributes that I like about using ReliaTrax including- the user-friendly format, the efficiency of the drop-down menu and desktop features, the speed getting to other pages, and the help page that provides quick access to specific needs. What I Like most is the prompt and effective assistance I receive from the support staff- my support team and their patients dealing w/ my endless questions.
Minpunten: It cannot read my mind and automatically navigate me through the site.
Beoordeeld op 15-5-2019
Great customer service!
Opmerkingen: Very positive from the beginning, throughout the setup/training process, and so responsive when we have questions or need modifications (including teaching me to fix things myself!)
The software meets all of our practice needs, as well as providing tools that we expect to utilize as our practice expands.
Customer service is terrific — very responsive and helpful when I get stuck or have a question that I can’t find in the extensive learning library.
Minpunten: I haven’t run into anything that hasn’t been changed (ie: limited calendar hours, as we have very early appts. RT expanded the calendar!)
Antwoord van de leverancier
van Canyon City Solutions op 16-5-2019
Thanks Penny! We try to meet the needs of our providers. We look forward to working with Reliant for years to come!