Finale Inventory reviews

Finally, An Inventory Management Solution That Does Just That, Really Well

Opmerkingen: After months of testing and trialing every inventory management software and system on the market, Finale has been such a blessing! From the very first day of signing up, the Finale owner and team have been extremely helpful and responsive to any and every one of our questions or concerns. The interface, layout and organization of the Finale app is extremely user-friendly and does not distract the user with unnecessary formats, colors, layouts and displays. We love the minimalist approach. Everything you need and nothing you don't. The search feature is so optimal and incomparably easy to use within every view option. Your search results are instant and appear immediately as you start typing. Finale has the best import tool we have ever seen. You simply copy cells from excel and paste them into the web browser. Finale takes care of the rest. This truly intuitive copy/paste import feature makes saving, importing and editing your catalog via excel spreadsheets a thing of the past. Generating purchase and sales orders were a real pain-point with previous trial services. PO generating in Finale is intuitive and automatic enough so that anyone on our team could go in and place orders with the suppliers stored in the system. You can also create custom fields, which we use for internal communication to streamline our operations. If you use Ship Station (in our opinion the best shipping management software), this is where Finale’s strength is. It flawlessly sync’s with Ship Station ensuring that you only ship products that are in stock and order out-of-stock items. Finale gives you the things you want in an inventory management software without all the fluff. We tried other solutions that tried to be an all-in-one solution, but they all end up being mediocre services. Finale does one thing really well and that’s inventory management. Regular updates of the software leave our team comfortable knowing that as a system, Finale is always pushing for optimal streamlined cutting edge performance and integrations. We are elated to be using Finale and already have accounts for both of our companies.

Pluspunten:

Cloud based, unlimited users, copy and paste import and edit features, easy stock take, integration with ShipStation with regular attention and upgrades. Strongest search feature we’ve seen. Slick interface and automatic purchase order generation.

Finale has improved everything in our company

Opmerkingen: Finale was introduced to our company after a long, tedious process of finding and then trying to implement another IMS (Fishbowl). I was skeptical of the great reviews and claims from other users since I had really been put through the wringer by another company during implementation. After going through a demo and poking around a bit, I was sold. Importing all of the data was a breeze, the user interface is intuitive and for me, the best part is that if I did hit a snag, I could be on a screen share with a Finale rep in no time and they would patiently walk me through it. I'm not exaggerating when I say Finale made everything better. It has transformed the way we do business by allowing us to manage our inventory accurately across multiple sales channels and provide a better experience for our customers.

Pluspunten:

Finale implementation is quick and pretty simple. We use it with ShipStation and the learning curve was practically non-existent because it's so intuitive. Importing data is just a matter of copying and pasting a spreadsheet into their import tool. This makes adding and updating products/customers/vendors/etc. a breeze. I also generate invoices from Finale. We have pretty long production lead times on the majority of our products so predicting stock outs is very important to us and we can trust Finale to calculate that information correctly. The basic reporting is good but the ability to customize existing reports or create your own is excellent. Most importantly, their level of customer service is absolutely top notch.

Minpunten:

We did have some hiccups with marketplace integrations but we able to work with Finale to create workarounds that have been fine.

Finale Inventory

Opmerkingen: Was advertised as easy to install and would be easy to walk through regardless of tech savvy or not but the process dragged and instead of getting it up and running sooner it was several months later.

Pluspunten:

Ability to predict run out of product Cost breakdown QOH and available counts

Minpunten:

When the site is only updated every five minutes and if having high sales the probability of overselling is so much higher. Was recommended if only a few items left in stock to pause the push for inventory counts then restart once the sale or traffic slows down to catch up.

Is slower than God

Pluspunten:

Was pretty easy to use, although cumbersome with all the screens you have to use to add on product, cannot add inventory from the item page, so quite a few unnecessary clicks there. Also goes into negative inventory which for us means when there is an error we have to manually reset items to zero, would be nice if there was an option to just have inventory go to 0. Also be nice if it has a seasonality feature for ordering, like we need more of this widget for winter etc.

Minpunten:

It stalls out constantly, no matter the browser no matter the computer, especially on weekends basically unusable, and by the time email support gets back to you it is better again, but they never admit an issue or offer a fix or apology.

Finale is 10/10!

Opmerkingen: Excellent- would use them again and again

Pluspunten:

Finale was one of the easiest, most intuitive platforms that I have used in my business. The dashboard, functionalities, and capabilities definitely set it apart in the industry. The customer service team and everyone from onboarding through daily assistance were incredible to work with. They helped me tremendously and my business with our inventory management.

Minpunten:

Nothing- for what I needed to use it for, there were zero issues. Any obstacles I did face, with unique scenarios in my business the team assisted me with and worked through a resolution.

A Hidden Gem

Opmerkingen: Since its inception into our business, Finale was incredibly easy to use, simple and straightforward. With an excellent support team and support documentation, we were set up in less than a single day. After that we barely had to get in touch with support, as the self administering factor of Finale is what makes it so great.

Pluspunten:

Finale is incredibly easy to use and provided our company the ability to scale up by using additional features of the product over time. Our inventory is always spot-on as the integrations with various merchants and other software is excellent.

Minpunten:

The only issue we hold with Finale is their lack of support for iOS and iOS browsers. One could easily integrate the standard browser interface into Finale with some changes and allow those who have an iOS or Mac-based environment be able to use their existing hardware with off-the-shelf scanners.

Front of the Pack Inventory Management Software

Opmerkingen: Nothing compares to Finale. I have reviewed dozens of other software and they all fell short.

Pluspunten:

They truly listen to the needs of our organization and provide insight on how to best leverage their tools to cater to our business needs.

Minpunten:

FBA Data Feeds only report 1 of 7 critical data feeds, but we have discussed this with Finale and they have this in their development/improvement roadmap. They genuinely listen to the customer's needs which is unheard of!

A more sophisticated platform with excellent customer support

Opmerkingen: Overall really great compared to our experiences with other platforms. Customer service hands down is what had us stay with Finale.

Pluspunten:

- excellent customer support -- responsive, knowledgeable, professional- customizable branding features- native integration with QBO, Squarespace, Amazon and Faire

Minpunten:

- customization requires some coding knowledge- relatively complicated for new users of inventory management software- some quirks in the UX (e.g. sometimes does not auto refresh after inputting data so have to hard refresh screen to see update)

Have multiple sales channels? Finale works!

Opmerkingen: Overall I have to say one of the most impressive experiences with Finale is its people. It's a small group of people who work personally to help you get set up and learn the system. They know their stuff, are professional and friendly. It really is like they are a part of your own team. Their customer service is fantastic, they respond quickly and can get you moving in the right direction right away. You get the feeling that they want to help you be successful.

Pluspunten:

The software is impressive because it works. Our previous inventory management software would have "glitches" sometimes it didn't sync our five sales channels so we were constantly experiencing inventory issues. That stopped with Finale and our numbers have been spot on since. One thing that makes Finale a winning choice for us is that it integrates with Square which we use for POS in our brick and mortar store. Finale keeps our store, website and internet marketplaces inventory synced in near real time.

Minpunten:

I have to force myself to come up with things I don't like about Finale. But if I could have a wish list, I would like it to automatically sync new products every few minutes like it does with inventory rather than nightly. Although, you can manually initiate the sync. A little more automation with sales channel associations and expected product cost would be nice too.

Great product, but more importantly, great leadership!

Pluspunten:

The software works exactly how it was intended to! Working with Finale leadership to setup our customization was a breeze! Great product and a great team!

Minpunten:

I have nothing negative to share about this product! Love Finale!

Superb service, perfect for our needs, easy to use

Pluspunten:

We are part of a university research lab group that uses Finale to track supplies of biospecimen collection kits (builds) and lab supplies. The ability to create builds (to track individual components) for our kits is wonderful! Also, the ability to track lot identifiers and expiration dates is critical for lab reagents and things like blood collection vials. Having Finale Inventory has really helped as our group as we have grown. It's very easy to use and their are still numerous features that we haven't fully explored. Pricing is very reasonable as well. The customer service is FANTASTIC! Chinh (Co-founder, Finale Inventory) has always been very accessible and replies promptly. He's spent extra time walking through problems with us over the phone. This company really goes out of their way to make sure their customers are happy. I can't stress that enough. We have used Finale since late 2014 and are currently in the process to expand our use of it. We are very pleased with both the software and the tremendous customer service and user support.

Minpunten:

Overall, we are extremely happy with the software. Sometimes our inventory numbers get off due to user error, especially when our builds change (which is not often). So we don't suggest relying solely on re-order thresholds. This is a problem more with our workflow than the software, but it would be nice if there were some kind of mechanism to assist with build changes and inventory audits (though there are great report features and barcode tracking is an option). We have discussed upgrading to use the barcode tracking (which would probably help alleviate this problem for us), but have not made that commitment. The ability to control user permissions and access (like completely separating inventory) is also a little limited, but we haven't really had problems from this. Finale does allow you to assign inventory to different custom locations, but we did decide to get a second account to fully separate our inventory tracking between two groups that never share inventory. On the other hand, being able to share inventory and easily move items from one location to another is also a great benefit.

Powerful, flexible inventory and warehouse system with fantastic customer support

Opmerkingen: Finale has made all the difference in being able to track and control inventory of thousands of products, across several marketplaces, and reduce our error rate significantly, as well as enable us to scale our growth. Most important has been their amazing customer support, which held our hand through all the integrations and spent a lot of time before and afterward to make sure we were utilizing all the features that would help move the needle for our business. It's a very straightforward product, and behind all the intuitive usage are layers of even more features that I continue to learn.

Pluspunten:

It solved our most major problems, which was keeping track of thousands of products across several marketplace platforms, and getting our warehouses organized and everything barcoded. As manufacturers as well as retailers, we also needed a way to keep better track of components and predict usage, and Finale has a very intuitive and robust system that covers all of that and far beyond. Truly, though, their greatest asset is their customer support team, who know the product thoroughly and has spent many meetings with us to get everything implemented step by step. They are fantastic at explaining and demonstrating how to use the product.

Minpunten:

There were two features that I expressed a wish for, and it turned out that both were in development (and one has come to fruition already). It is an extremely powerful program and to tell the truth, I don't feel I've even scratched the surface of what it can do, so it is possible that whatever I could think of as a wish is already a feature.

Without good customer service, even the best software is pretty much worthless.

Opmerkingen: Simple inventory that fits how we work.

Pluspunten:

Finale Inventory is very easy to use, not overly-built and accessible to the small-medium sized business who do not need a complicated ERP management type system. Right out of the gate, it is very easy to set up and start using, so that you can be productive in the first day. Simply start where you need, and build outward from there. There is no need to make things complicated. You can start small and add things in as you need. The concept of a "build" is especially helpful to assist in managing products that are parts of other stock inventory products, and you can utilize this concept for as many layers as makes sense. For instance, several products can be included into another product "build". That product can then one of several products that make up another product "build". And so on, and so on. You can make things as granular or as broad as you need, and Finale Inventory will assist in this process, without limiting your style of work. It is web-based so that it is accessible anywhere you are traveling. Finale Inventory has everything a basic inventory system should have, without the overwhelm usually associated with such systems. Customer service is extremely responsive and superb. We recently asked for a report that we needed for stock takes - on a Sunday night. On Monday morning, it was finished. EXCELLENT! Highly recommended to test drive , you won't be disappointed.

Minpunten:

A web interface has it's limitations, but even that is being improved! Being in the cloud make internet connectivity necessary when using. No surprises there.

Great System and Improving All the Time

Opmerkingen: Unfortunately I get the honor of saying that I have been involved in many system purchases, conversions and implementations throughout the years. This applies to many different system types (i.e. accounting, 3rd party bolt ons, inhouse builds, payroll, inventory, analytics, etc.). Finale may forgo at this point some of the 'prettiness' for full throttled efficiency, company specific customization and outstanding customer service. Which is the right direction for me and the companies that I represent. Pretty doesn't get the job done. Not that it can't but too many software companies sell you a system that looks pretty but is limited. Or requires you to continue to purchase additional features...Finale has it built in. While I know Finale has been working on 'pretty' I would still recommend to them to focus on the things that have brought some world class professionals in the area of inventory to their doorstep. I'm a tough customer but this company has partnered with us - I give them a high recommend and look forward to their continued growth.

Pluspunten:

Efficient Entry Customization both in entry fields and reporting Great Customer Service! Company always seems to be working on system improvements

Minpunten:

All systems lack something but there are no real standouts to me right now. Having done so many system ups, I have had to find less manual or other workarounds to run this system.

Finale has been instrumental in helping our company grow!

Opmerkingen: Any roadblock I have ever encountered has been effectively removed by Finales outstanding customer support!

Pluspunten:

Finale is easy to understand and their customer service is absolutely outstanding! As a multichannel ecommerce seller, with a robust magento 2 website, B2B portal, wholesale and retail accounts, Finale has been instrumental in managing our inventory, purchase orders, sales and shipping services with simple and easy to use integrations backed up by top notch customer support. Finale's support and adaptability has allowed us to gain in-depth insight into our business. By working with us and our changing needs, Finale has helped us manage profitability of our products, customer trends, ecommerce channel sales and supplier ordering, allowing us to grow seamlessly over several years. We have come to rely on Finale as an integral part of our business, and I can't imagine being able to manage the intricate aspects of our business without it!

Robust, Elegant, and Intelligent Inventory Management Software

Opmerkingen: We've been in the business of eCommerce for almost 15 years and while there are many options for building a sales platform, off-the-shelf back end options have always been somewhat lacking. In our experience product inventory management software is either far too complicated or requires contortions to integrate with the big names in website platforms. To make matters worse, when you use a third party order management system generally things get unnecessarily complicated. We found Finale Inventory in the course of our search and immediately started poking around the software. I'm notorious for needing to use something first before I commit and Finale gave us the opportunity to take their software for a test ride. It's hard to describe first impressions, as I've been burned before by software that looked either too slick (and didn't really understand what inventory software should be) or too austere (but with so many unnecessary features you wonder if the designer ever actually managed inventory). To embrace hyperbole for a moment, Finale Inventory is 'just right'. Every time I thought it might lack some important feature I discovered that the feature was there, just one level deeper down so that it didn't clutter the user interface. This is important because the software is robust to say the least, without being cluttered or discouraging. The best part of the entire system (for me) is the copy and paste ease with which you can manipulate data. If you need to make a change to multiple skus, you need only open a spreadsheet and create a few columns with the data you want to add or change. Copy and paste that data into Finale and then assign each column to match with where you need it to go and you're done. I could probably go on and on, but I'll end on this. Support so far has been stellar and there are MANY videos that the creators have posted to YouTube that allow you to quickly learn every aspect of the system. We were up and running in an hour, and as we dived into using Finale we never felt lost or overwhelmed. If you manage a business with inventory and Finale Inventory is compatible with your software you'd do well to give it a hard look.

Great Cloud-based Inventory Tool

Opmerkingen: We needed a solution for a complicated international, multi-location barcoded inventory management system that was easy to understand, quick to implement and that could manage the complexity of our business model. The team at Finale was quick to understand our needs and worked hard to create solutions, within their framework in an extremely timely manner, that worked.
Start easy: We went live in less than 3 months of our first engagement. It was a team effort that included a specific and doable work plan from the leadership at Finale. Any glitch or issue that came up they were quick to respond and trouble shoot. As the project sponsor, I felt well informed, abreast of the issues and included on solutions.
Reduce Human Error: The Finale team has the depth and breadth to listen and respond to the complexities of the business model by asking pointed questions to increase their knowledge of business processes. We started to capture our inventory as we were still working out the nuances of our model, and although I know it was stressful for them, as the client they were nothing but professional and timely in there solutions.
Peace of Mind: Having no inventory system at all, to having the Finale Inventory System is allowing us to take our business to the next level. We are able to see at a glance, globally, what we have in inventory and shift product around to speed our time to market. What use to take weeks/months to resolve, now can be achieved in hours.
Work anywhere: We have inventory in multiple countries around the globe. As the Director of the division, I can see at a glance from wherever I am not only the inventory levels, but I can run reports and give directives that will save us considerable resources, both monetary and human.
I highly recommend the team at Finale and their inventory tool. They are fantastic to work with. They are solution driven, they listen, they inform when scope creep arises, and they are mindful of budgets, time and deliverables. A winning team.

Fits like a glove

Opmerkingen: The finale has really allowed us to effectively manage our warehouse. We are on a service plan level that provided one on one help setting up the system and believe it was worth the extra money. WE have been using the service for almost two years and our happy on all fronts. As an FYI for us, the real part that separates Finale from other WMS systems are the handheld scanners. No other system in this price range offers this functionality and it is a great time saver. Their customer service is great but not needing to drag a laptop or a funky smartphone solution through the warehouse is a game changer. There is allot of functionality that we cannot speak to as we do not use allot of it the warehouse module is rock solid.

Pluspunten:

The handheld warehouse functionality

Minpunten:

The lack of product filtering and grouping, Product "grids" are limited to only 4-5 filters and several of those are fixed. You also can not save searches or filtered results.

Finale Inventory Review

Opmerkingen: Implementing Finale Inventory with our organization has been a game changer! The platform is easy to use & navigate. Integrating other company software platforms is a breeze! The Finale team is always working on ways to improve and update the system to give their users the best possible experience, and upgrading futures to aid management in all aspects of any organizations inventory needs, including analytics! The Finale customer support team is always quick to response and willing to help out in a timely and professional manner.

Pluspunten:

Integrating across multiple platforms is a breeze! Finale is easy to use & navigate! As our business grows Finale has the capabilities to grow with us our needs grow and at our own pace.

Minpunten:

I Wish it had sort of customizable KPI dashboard built into the newly added analytics tab.

Exceptional Customer Service and Outstanding Software

Opmerkingen: Finale Inventory is fantastic! I was especially pleased with the customer service when an error arose. They handled it professionally and honorably with placing the customer first. Very hard to find this in a company today. Highly recommend for all your inventory needs!

Pluspunten:

The ease of use , the integration with hosting site and customer service is exceptional! The layout and reporting make it easy to get all staff onboard quickly.

Minpunten:

Not a con, but I didn't use all the features they offer. For my business, there were features that I did not need but it was great to know I could access features if needs arised.

A bright shining spot in the morass of crappy SaaS

Opmerkingen: Really good. Been with them for many years.

Pluspunten:

It is the most critical system we have in managing our ecommerce business. It integrates with our shipping software and websites and completely manages our inventory. Support is top notch in a time when very few companies put much effort into support. Also, pricing is fair.

Minpunten:

It would be nice if the PDAs were syncing in real-time rather than requiring batching. This can cause some unusual results at times.

Finale review

Opmerkingen: I love it but I really need you to be compatible with ultracart. that would save my life so much. I have to manually add it to Ultracart. It really adds to the difficulty of managing. I hope you guys are working on this because the Ultracart platform is such a great one for e-commerce I won't be leaving it. Please Please Please do it. I would have given you all five stars on everything.

Pluspunten:

My favorite part is that it tracks multiple skus from different sales channels. It is awesome. Exactly what I need.

Minpunten:

Doesn't integrate with Ultracart. I need this badly.

Small But Growing Business on Multiple Platforms

Opmerkingen: Finale has done great solving the main need we had, that is, a centralized inventory that is synced across multiple selling platforms. They worked with us to be one of the first customers syncing to Amazon.co.uk which was great. There have only been a few selling platforms they do not yet support but we are hoping to come soon. Sometimes the software is a little quirky to use, but for the most part, is pretty stable and you can usually find a good workaround. It is limited in the fact you cannot centralize listings/data and push those out (only inventory stock levels), but for the cost of the product, this was understood. Still love it and plan to continue using it going forward.

Pluspunten:

Centralized inventory synced across multiple sales channels/platforms

Minpunten:

Sometimes "clunky" or quirky in areas; adding new products a little cumbersome; more sales channels to sync with would be great (Please get Weebly soon!)

Excellent, Very Professional

Pluspunten:

Easy to use, Convenient and always growing to meet your needs. A Family like Customer service that will help you with any questions you might have. I would highly recommend this software to any company handling any type of inventory, from Explosives to Pencils. This software will work for anything and everything and the staff will meet any request you have in a timely manner

Excellent product, wide range of functions, amazing customer support, thanks Chinh!

Opmerkingen: Fully managed warehouse & Inventory with easy to understand setup.

Pluspunten:

It's very convenient to use, and has a very wide range of functions and compaitibility. It also allows us to automate pretty much everything involved in our inventory and warehouse.

Minpunten:

I wouldn't mind a desktop application, and maybe a bit better function with multiple tabs, I find it tends to lag with more than one.