Omnify reviews

Makes Selling services Online Easy

Opmerkingen: Customer service is fantastic. I had a few issues when I first started due to not knowing how to use the platform but they were very patient and provided all the support I needed. The UI is easy to understand and support is great.

Pluspunten:

You can get up and running selling services or booking appointments online in about an hour. Very easy to setup and use. They have template options for many types of businesses and services so it should be easy finding one that fits your needs. Perfect for adding on to an existing website without having to make major changes to your existing site, simple sub-domain setup and you are ready to go.

Minpunten:

While the templates are nice and easy to customize, if you want detailed customizations you will need to know how to code or have a developer on hand.

Value for money, could be improve on memberships features

Pluspunten:

Integration with zoom , ease of booking, value for money and strips as payment software for autopay management.

Minpunten:

Membership autopay feature needs more work

Just ok for our application

Opmerkingen: It has been ok. We have made it work but it is temporary solution to our online class registration.

Pluspunten:

Their customer service is top notch. They were always available to help and answer questions.

Minpunten:

It just isn't ready. It seems there are a lot of glitches and issues that they are working through. It needs to be polished by way of gathering user feedback. Omnify needs to decide who their target market is. They say it can be used for cooking class registration but it falls short in many areas.

Excellent site, easy to use, amazing customer service

Opmerkingen: Excellent so far, amazing customer service.

Pluspunten:

All of my members have their own accounts and can sign-up for classes and see the whole schedule as I allow it. Everything is done from one link all the time, I do not have to send a daily link for sign ups like with other programs. Customizable, I love being able to change the color and add my company logo to the site.

Minpunten:

Minor con - I like being able to see the classes i have created in my calendar to "make sure I made them for the right dates" but the classes do not show up until my members are allowed to sign up for the class. Makes sense but I wish I could see them all to be sure!

Most Flexible Software for the Money

Opmerkingen: We love Omnify because it allowed us to create a website that allows our users to sign up for slots at the company gym and on the peloton to ensure social distancing. After using it successfully for a couple months we also realized we could use it to allow our users to sing up for other things - like massages and haircuts as well!

Pluspunten:

We love how easy to use this software is and how it was completely customizable to our needs. It seamlessly allows our users to sign up for an account and sign up for classes without us having to walk them through it. Representatives are always there to answer my questions when I have them!

Minpunten:

I have come across a few small glitches in the software but tech support has always helped me figured out a way around them and run them up the ladder to IT. I do wish they would go back to a month-to-month payment model though!

Exactly What I Needed

Opmerkingen: I had a wonderful experience from start to finish. Aravind was awesome at guiding me through all the features and answering all my questions.

Pluspunten:

I searched high and low for something that would work to organize my class registrations. Omnify is so easy to use, has absolutely amazing customer service, and gives me literally every feature I needed. It's also less costly than so many others, with the ability to scale as I grow.

Minpunten:

I really haven't found any cons yet. Every question I had about making the software work like I need it to was quickly answered.

Good Booking System and the Support has been brilliant

Opmerkingen: The biggest benefit has been ease of client booking and course bookings now compared to when I did it manually - saved my time and has resulted in improved booking success rate.

Pluspunten:

I love that I can use it for both booking clients and for my course bookings all in one system. Client Bookings are now so easy as used to spend precious time emailing trying to find a suitable time slot and now clients can check out all options and book and it takes payment at time of book - other systems I researched wanted extra money to do this. It has been easy to use and the support when I have had problems has been quick and responsive.

Minpunten:

Omnify is a growing product so there has been a few glitches as it develops but the support team have been very responsive to correct and the development plans they have will take this from been a very good product to and really great one. My life coaching clients are international and at present the appointment booking does not allow them to change to their own time zone to view appointments which has caused a few difficulties when they have time zone converted incorrectly but understand this is in development.

Group bookings

Opmerkingen: Omnify customer service were very helpful. It took me a while to get to grips with everything but always got word back from team quickly. Still a lot more i need to figure out on it though to get full use.

Pluspunten:

-Ease for clients to book in. - adding my own images - option for private appointment bookings - my own app

Minpunten:

If added an extra class lets say on thursday, i couldn't arrange the classes and slot it into where the rest of Thursday classes were. The phone did not always should up everything that should have been on the screen depending on phones. This was also the case when someone needed to change card details. Change card was on the bottom of screen so does not appear on everyone's app.

This is a fantastic platform to grow your studio or client based business.

Opmerkingen: It allowed us to take our Circus School and grow our client base, sell tickets for shows and streamline some of our facility management.

Pluspunten:

The Interface is nice and clean, the learning curve on how to use it is short, the billing side and front desk check in is great as well!

Minpunten:

Wish the reports were a bit better and there was a way to see how much you have to pay out to what teacher.

A decent alternative to MindBody

Opmerkingen: Overall, I'm satisfied with the app. I need to revisit it to see what are the latest features and see how its improved lately.

Pluspunten:

I got a lifetime deal on this so the value for me was there. The features are pretty decent to run a studio, service, fitness type of business. It's helpful in automating many of the processes when running the above type of service business.

Minpunten:

It's not perfect, but it has been constantly evolving. Trying to set/configure recurring events on different dates was a bit confusing and didn't quite achieve what I wanted. I wish the mobile app feature was included in the plan I bought.

Keystone Temecula

Opmerkingen: We have established a good protocol and rapport with our community residents who use the system on a daily basis.

Pluspunten:

The software is flexible and easy to adjust and understand.

Minpunten:

I am hopeful that there are possibilities for software integration for access control programs.

Pool Reservation Software made Easy

Opmerkingen: The customer service availability has been so helpful. [SENSITIVE CONTENT HIDDEN] has been at each step of setting up this program for our community and worked through issues with me when I needed it.

Pluspunten:

The software was recommended to me by our Pool Management Company based on another association using it last year and it working well. The availability of customer service is great. The updates via email about changes to new additions is also helpful to expand the use of the program in ways I hadn't thought of.

Minpunten:

I have not used the program long enough to say what I don't like.

I think Omnify is perfect for what our company needs

Opmerkingen: Booking program that works for our company so that we can see who has booked a class. You can also see who actually attended the classes as well so that the leaders of the courses can monitor who is coming. You can follow up with the people that did not attend to make sure that they are getting the help they need.

Pluspunten:

I like that it helps us with our booking of classes and enables our clients to do it easily and effortlessly.

Minpunten:

Wish it did more in integrating booking and selling of material. We would like to sell books to go with the classes on WooCommerce...still working out how to do that.

Very Satisfied with Omnify - Highly Recommend!

Opmerkingen: all positive..

Pluspunten:

Omnify is customizable and very user friendly. In addition,[SENSITIVE CONTENT]and [SENSITIVE CONTENT] have been a pleasure to work with. They are accessable and knowledgable, and they consistantly provide caring tech support and customer service. After attempting free trials with 4 other companies I now have a true appreciation for the service Omnify offers .. I highly recommend Omnify!

Minpunten:

I have not encountered a negative aspect.

Great for our organization growth

Opmerkingen: My overall experience has been great! My questions are answered quickly, registrations are coming in seamlessly, and customer service has been exceptional.

Pluspunten:

It is easy and seamless to create bookings and so simple for customers. I have also really appreciated the time Aravind, my customer success associate, has given to make sure our launch is successful.

Minpunten:

There have been some issues with dates being incorrect on confirmations or within a booking description but they have been addressed and fixed quickly.

Simple tool that we use to book group sessions on site

Pluspunten:

Works very well for booking appointments and group sessions. We also enjoy the fact that comes with a mobile app. the basic set up and website widget are really nice features. Also they put out a lot of new features constantly

Minpunten:

After the basic set up is done, advance settings can be quit confusing. this tool can be quit buggy too, and I do not like the fact that they also charge a fee for transactions on top of the monthly plan

HOA Pool

Opmerkingen: Overall, great experience with the product as both the administrator and for users.

Pluspunten:

Easy to use for our residents, integrated into our website, easy to setup.

Minpunten:

Cancelling group reservations was not straightforward. The user finds their individual reservation and cancels only their reservation, but the other group members remain registered.

A strong app for any business looking to automate their classes online

Opmerkingen: Overall it was a positive experience with Omnify primarily due to their customer support team who worked with me every step of the way to make sure that even a custom product could still happen through their application.

Pluspunten:

Once setup, the admin side of Omnify allows you to manage your individual class schedules/times, all with a maximum per class and waiting list feature. Also their Front Desk booking feature allows for a solid report of transactions and the ability to do live new / adjusted bookings on the spot, if needed.

Minpunten:

There are a few areas in the cart checkout areas where the user experience can get a little confusing for customers if booking classes / classpacks has any specific details. Being able to include additional custom messaging on those checkout pages for clarity would help.

Solid Product with great interface

Opmerkingen: Customer Service was great - [SENSITIVE CONTENT HIDDEN] was extremely helpful. Some time issues with activation due to the weekend.

Pluspunten:

The product is easy to use, reasonably instinctive and logically set up.

Minpunten:

Some of the configuration requirements are a bit murky, need to be careful to make sure you think through your operation.

Omnify cost me 10 times more than I paid for it

Opmerkingen: It promised so much, but failed to deliver to the point that it harmed my business. Avoid at all costs. I've been using Calendly since I stopped using Omnify and it has been seamless.

Pluspunten:

Nothing. It looked good at first but the problems far outweighed the apparent benefits.

Minpunten:

Omnify regularly double-booked appointments on my Google Calendar to the point that I actually lost valuable clients. It harmed my reputation because I let people down due to missed appointments. As others have said the Support team simply stopped responding to support requests. And, to top it all, I just received notifications of a number of cancelled appointments by email, some from last year, even though I haven't used the software in months.

Great for class-leaders. Not so much for 1:1 appointments

Pluspunten:

Very straightforward and useful for those teaching classes in a physical location. Really easy to set up schedules, email reminders, etc, and the developers are continually improving the software.

Minpunten:

For the coach or consultant seeking to replace Acuity or Mindbody as a scheduler for 1:1 sessions, Omnify has a ways to go. Currently, there's no ability to block out specific times or days for the solopreneur with a flexible schedule, and no automated appointment reminders via email or text. The developers say this is on their roadmap. Until these options are available, I'm sticking with what works.

Helping me set up my yoga store online

Opmerkingen: I'm a yoga teacher, new to using software to run my business. I'm loving Omnify so far!

Pluspunten:

I love all the features and how I am supported as I learn to use them.

Minpunten:

I've just started using this software, and so far it does everything I need it to do.

Great customer service

Opmerkingen: Geat product and great customer service.

Pluspunten:

It's very user friendly for my customers.

Minpunten:

Nothing yet. It's still new but I'm confident I made the right choice.

Amazing!! Every time we had a problem Vikram messaged us right away and helped! Like right away!

Opmerkingen: It is easy to use and a great design

Pluspunten:

Easy, coast effective, and the costumer service is quick, nice and reliable. The app is amazing value for money.

The Omnify team makes you feel like your the only person that matters. Amazing customer support!

Opmerkingen: I've got a professional way of selling real-world services, online. Without all the hassle of web development.

Pluspunten:

I love how fast the software is developing. There are so many features, it always feels like they are 3 steps ahead of me.

Minpunten:

Perhaps the only thing I dislike is that there are so many features I need to set up. But that's not really the fault of Omnify, just the cost of doing business.