BigChange reviews

Working with Big Change

Opmerkingen: See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pluspunten:

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Minpunten:

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Hudson White Services And BigChange

Opmerkingen: Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.

Pluspunten:

User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!

Minpunten:

mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.

Avoid, save your money and find an alternative software

Opmerkingen: AVOID, do not use this company. The software is awful, isn't very user friendly and is basically a glorified tracking system. The salesman was very pushy and tried to arrange several meetings with us for a demonstration, which we declined on several occasions but he wouldn't give up so we agreed to have a demonstration, he made the system look great on the demo version which is all populated but in reality it would take years to input that much data. After the demonstration we was given a contract to sign and felt very hassled into signing. We reluctantly signed but didn't set the system up for a few months as we just didn't have the time to spends hours and hours inputting data. I contacted Big Change and said we had changed our mind and wished to cancel the contract, we were told we couldn't cancel and was sent a County Court Judgement for £50,000 and had to pay an additional £4,000 in court fees. We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or support offered and they blame the customer, you would literally need to employ a full time member of staff to input all the data they expect from you. We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!

Pluspunten:

There is nothing positive to say about this Software

Minpunten:

Overpriced5 year contract too longVery little supportPoor software

J.Hull Plant Engineers

Opmerkingen: Onboarding representative [sensitive content hidden] was brilliant at helping to get us up and running, helping with any snags we have come across and offering alterative ways to use the functions of Big change to suit our needs. And equally our now [sensitive content hidden] is great at helping us this any snags or issues we come across as we get further into using the system.

Pluspunten:

The first thing we benefited from moving to Big Change is digital job cards that are filled out by the engineers link straight to the job, previously we were on paper. With the job cards now being digital it has reduced the hours and man power to transfer the paper job card to the invoice as now they are automatically liked. Secondly is pricing, having the correct pricing atomically calculated in the financials. Again taking the time and man power out of the invoicing, meaning we can invoice out more frequently with ease which is improving the cash flow for our business. Since using Big Change we have achieved a more stream line process for job management, financials and starting to achieve more stock control with in the company. Also keeping record of services and maintenance under taken and parts used against our customers machines. We really feel if you take the time on the initial set up you reap the benefits long term.

Minpunten:

The stock and inventory section could do with some tweets to make this area be more flexible to fit the needs of different customers. And stock control needs improving, not letting you go into minus numbersThe search facility- it doesn't actually 'search anything' as it says!Not having access to view our Big Change invoices for use of the software online all in one place.

Arrow Review 03/04/2023

Opmerkingen: Just love working with this program day to day and still have a lot to learn.Its a big ask but a base visit from a BigChange team member offering help and ideas would be great even if only a couple of times a year?

Pluspunten:

It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting.

Minpunten:

So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long.

Great CRM software

Pluspunten:

The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office.

Minpunten:

The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM. To be able to filter by supplier or search key words would be helpful sometimes, especially on larger projects where multiple PO's are raised on the same contact.

Great product and onboarding

Opmerkingen: We are solving so many admin tasks with one platform. Great!

Pluspunten:

The onboarding experience. The fact big change trains you in the product is really good.

Minpunten:

The app design seems a bit dated and slow compared to others such as ServiceM8. Also, the schedule calendar tab on the desktop could be more aesthetically pleasing and clearer. The job tabs are very small.

Beats the old fashioned paper work

Opmerkingen: I cant express enough been an ELECTRICIAN for 30 years how much easier this is

Pluspunten:

Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing

Minpunten:

Nothing im more than happy with my work tablet

Tomkinson Heating Big Change Review

Opmerkingen: In general a good experience. The engineers use the product well

Pluspunten:

Giving engineers jobs on tablet and getting correct job cards

Minpunten:

There have been a few outages in the past which halt operations

Big Change review

Opmerkingen: Always been simple to use.

Pluspunten:

The simplicity of using their system compares to competitors

Minpunten:

I think the overall package serves my purposes and nothing to dislike.

Testing Bigchange

Opmerkingen: Great forward thinking company , young and full of energy , helpful teams and sales men .
Bigchange for us was lacking power , lacking back office management tools , has poor reporting.
Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more .

Pluspunten:

As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can .

Minpunten:

Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off . 5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor. 6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from . 7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are

Excellent CMS and Staff Management Tool

Opmerkingen: This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.

Pluspunten:

Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records

Minpunten:

Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports

Bigchange has made life so much easier at Propview!

Opmerkingen: Great! Their customer services is amazing and the system is faultless!

Pluspunten:

It is an all in one solution. There are many 'similar' products out there but none that are packed with all the functionality that Jobwatch offers

Minpunten:

It requires quite alot of setting up, other products I have used dont require so much back-end set up and are able to create settings as and when necessary

Fleet Management

Pluspunten:

Very intuitive user interface. Software is very responsive.

Minpunten:

There is nothing that we have found that we don't like

From ''No Change'' to ''BigChange''

Pluspunten:

We were increasingly worried, as the company was growing, jobs were increasing. By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule. And now this is a True story called Big Change today The Paperless way to Plan, Manage, Schedule and Track your Mobile workforce How our daily routine for all of us has changed. Incoming calls are scheduled to the perfect available Technician, which meets the job requirements automatically. Jobs are received instantly on a tablet, and our technicians have all the information needed to deliver fantastic service, with no delays. They can also view customer previous job history; we can upload file attachments, such as sales orders, Invoices & Floor Plans for them to access at ANY time. My Back office is connected LIVE at all working hours, and my after-sales coordinator knows the exact location and progress of each job. While technicians are on-site, they have all the required worksheets in digital form and those are completed simply by tapping on the screen. We even automatically guide them step by step through the workflow. After completing the job, the process is confirmed with the customer’s signature. The customer then receives a copy of the JOB CARD & WORKSHEETS automatically without any delays.

Minpunten:

Big CHANGE Desk This is Handys Today ∙ Environmental Friendly (no paper use) ∙ saving cost of Paper, printer and toner expenses ∙ 2 extra jobs completed per day technician ∙ Automatic Time-Sheet ∙ 24 hours of Admin saved per week ∙ 15 % Fuel saved per month ∙ 1 hour per day traveling time saved per technician ∙ No Incomplete jobs ∙ The customer received clear information of work carried out instantly

If you are an existing company and you take on this product, expect a disappointing Big Change!!

Opmerkingen: You are expected to do all of the onboarding with little or no support.
My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.

Pluspunten:

Sales reps are likeable and extremely helpful. [SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.

Minpunten:

The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take.

Operations Director

Opmerkingen: Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin ,

Pluspunten:

Instant updates from the field engineers to the office enabling the support staff to update customers , it has a built in vehicle tracker which saved us money as we was able to remove our existing trackers from the vehicles cutting down on running cost , we have also reduced our paper work by 85% which is a saving to the company

Minpunten:

Stock systems is not straight forward and site asset logging does not work how we would like it , but knowing big change this will be sorted in the near future

Use it or Lose it

Opmerkingen: Always a very helpful organisation from top to bottom.

Pluspunten:

There is such a vast array of help within this software to help you run the business.

Minpunten:

Only the fact there is so much and I do not have time to learn all the features, those using it on a daily basis with our organisation however are able to point me to wherever I need to go.

We couldn't manage without it

Opmerkingen: Great customer service, every interaction has been friendly and helpful. The team do periodic reviews and check ins.Most to the time the system is user friendly and it's really improved our business, processes, our customer service and we couldn't manage without it now.

Pluspunten:

We have full visibility of jobs it enables us to complete a whole transaction for a customer end to end process and enables to see what stage we are at for the job.Engineers have full details of their jobs, it reduces admin time, the financial reports are great. The more we explore the system and it's capabilities the more it enhances our processes.

Minpunten:

Templates can be timely to create and sometimes problematic - the font often changes and formatting can be a pain.

My Big Change Experience

Opmerkingen: I personally love the software and can see the future potential to save hundreds of manual hours within the team in the long term moving forward. The customer support is second to none in terms of being able to contact 24/7 to resolve any issues you may have.

Pluspunten:

The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.

Minpunten:

The lack of integration from Big Change to implement in to our business and transition from the old software we were using. We were unaware of the huge transition changes we had to implement to get the system working the way we would like. It also does have limitations that we would like to have access to, and be able to make alterations if we needed to. You also need to have advanced knowledge of word and Excel to be able to fully understand the software fully. I do have expert knowledge in both word and excel therefore 85% of the issues have been resolved, but the rest of the staff dont and there is the problem.

Life changing

Opmerkingen: BigChange literally changed my life. In an instant we’ve done away with paper diaries, paperwork full stop and just a lot of time wasting process. The system is the beating heart of our business and everything except the finances runs through the system. We even track our vehicles and are working towards offering live time updates to our customers as well as letting them book their own appointments. I’ve recommended the system to several companies including a competitor and they’ve all gone with it.

Pluspunten:

How efficient it makes us as a business

Minpunten:

I found the set up difficult and technical however this was mid covid and the team were adjusting to this. They did help.

Great system! Allowed MPBI to offer more of a complete package to our customers old and new!

Opmerkingen: Really happy with the functions available on big change, albeit i would highly recommend training and/or the recent webinar's to fully understand the processes and what you can do with Bigchange. The system has allowed us to move into other industries of work and offer a more substantial package to our customers.

Pluspunten:

The functionality of the system is great, we make best use of the system onsite to show evidence of jobs and allow our customer to sign off works which removes any confusion over a completed job.

Minpunten:

One issue we have found is, when jobs are uploaded to the big change the map will only show one job per location/postcode, the projects we are awarded could have up to 10 jobs on one site under the one postcode so on a overview the map doesn't show our full capacity.

Fabulous System

Opmerkingen: Positive experience making work so much easier and accountable

Pluspunten:

This system has enabled me as a user to constantly update the CRM, it allows reminders to pop up when needed, everybody in the business can see what is happening on what account. It is such an easy system to use and navigate round.

Minpunten:

So far, any issues I have are usually due to me not being very 'Teccy' however, one call to Road Crew and everything is immediately explained in simple terms and the issue is overcome. Road Crew are EXTREEMLY helpful.

Does what it says on the tin

Opmerkingen: JW has helped us manage and control our vehicles and give us the ability to offer live time information with a reporting suite to match.

Pluspunten:

JW is easy to use with functions that help you manage your workflow throughout the day and for the coming weeks

Minpunten:

Small issues happen (bugs) but the Customer service team are quick to help and escalate within BigChange to help resolve potential issues going forward, so not really a con against the product.

Big Change Journey Watch

Opmerkingen: Excellent and wouldn't hesitate to renew our contract

Pluspunten:

This software is perfect for our requirements for general day to day fleet management. We don't use it to the full capacity that it provides at the moment. So many options and features that can eliminate the cost of paper transfer and administration.

Minpunten:

Fortunately I have no issues with the software. The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries