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The availability of the APIs is generally better than the alternatives.
The lack of integration from Big Change to implement in to our business and transition from the old software we were using.
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Reviews filteren (266)
Great Product
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Big Change Review - It can really help your business grow and it is fantastice for mobile workforce
Opmerkingen: We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.
Pluspunten:
It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.
Minpunten:
Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.
Reactie BigChange
11 maanden geleden
Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer
Game changing software
Opmerkingen: Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.
Pluspunten:
As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.
Minpunten:
I would like to be able to customise by view in some areas not already available. Some reporting could be improved.
Reactie BigChange
6 dagen geleden
Hi Tina, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
2 years+ BigChange use
Opmerkingen: BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.
Pluspunten:
BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).
Minpunten:
We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.
Reactie BigChange
5 maanden geleden
Hi Abby, Thanks so much for your feedback. We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details. I look forward to hearing from you. Best wishes Louise
Fantastic onboarding process
Opmerkingen: Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.
Pluspunten:
We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.
Minpunten:
The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while
Reactie BigChange
6 dagen geleden
Hi Carla, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise
The Go To for all your resource and fleet management.
Opmerkingen: Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.
Pluspunten:
- Intuitive UI- Great Support- Live Tracking- Customisation
Minpunten:
- If you have multiple systems you cannot use them both with the same e-mail easily.
Reactie BigChange
6 dagen geleden
Hi Mark Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
A Big Change enabling us to streamline our Operations
Opmerkingen: Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner.
Pluspunten:
The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems.
Minpunten:
There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently.
Reactie BigChange
6 dagen geleden
Hi Oliver, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like to discuss the data analysis function, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Great product for security of the device
Opmerkingen: The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done.
Pluspunten:
They have a knowledgeable team that can assist our IT in getting the best out of the product.
Minpunten:
As an internal IT, it would be advantageous to be able to manage certain parts of the administration ourselves.
Reactie BigChange
6 dagen geleden
Hi David, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Big Change Review
Opmerkingen: Great!
Pluspunten:
Helps us become more efficient as all the information we need for our jobs is all in one place. Incredible support from the road crew.
Minpunten:
Can become a bit complicated at times however it’s an easy learning curve to come over. Can be overwhelming at the start but all the support is there to help if needs be.
Reactie BigChange
6 dagen geleden
Hi Jamie Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise
Team capacity management
Opmerkingen: Very positive, really like the system and would recommend.
Pluspunten:
The easy to use interface and dashboard gives me an instant snap shot of all of my team at one time.
Minpunten:
There are many more functions that could be added.
Reactie BigChange
6 dagen geleden
Hi Jodie, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
New to Big Change 2023
Opmerkingen: Generally good with a few frustrations however the tutorials are always good to go back to in order to help solve a issue.
Pluspunten:
Ease of putting jobs onto the system and viewing where operators are at any time
Minpunten:
Accessing old information quickly which maybe down to our knowledge as we learn to use the system better
Reactie BigChange
6 dagen geleden
Hi Ralph, Thank you for your feedback, we appreciate it. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Best wishes Louise
Initial Review
Opmerkingen: I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.
Pluspunten:
Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.
Minpunten:
The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.
Reactie BigChange
4 maanden geleden
Hi Gary, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the system. I have noted your feedback and passed this on to the relevant team but please reach out to the Roadcrew team who are available 24/7 or your Customer Success Manager if you are still experiencing frustrations. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Drive Bigchange to Drive your company forward
Opmerkingen: Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.
Pluspunten:
The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.
Minpunten:
The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.
Reactie BigChange
4 jaar geleden
Delighted to hear we have 'exceeded your expectations' and about your great experience with the BigChange system. We designed it to be a 'win' for everyone for you the business owner, for your team and for your customers. Nothing gives us greater satisfaction than hearing great success stories like these. Thank you once again and for taking the time to leave a review. Kind regards, The BigChange Team
Easy to Learn
Opmerkingen: Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of this system for us. PO and Quotation Forms are extremely helpful and being able to link every document to their relevant job saves a lot of human error.
Pluspunten:
Big Change is really easy to use. Simple and effective training made it easy to learn this new system.
Minpunten:
When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability.
Reactie BigChange
3 jaar geleden
Thank you for your wonderful review - we are always so happy to hear how our customers benefit from their BigChange system - thank you.
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Packed with functions
Opmerkingen: Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.
Pluspunten:
The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.
Minpunten:
Very data heavy, lots of initial input and adding information
Reactie BigChange
4 jaar geleden
Many thanks for taking the time to review your BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business operations. Thank you for the positive feedback and rest assured your additional comments will be passed along to our R&D team. Best regards, Team BigChange
Eerder overwogen alternatieven:
Excellent CMS and Staff Management Tool
Opmerkingen: This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.
Pluspunten:
Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records
Minpunten:
Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports
Reactie BigChange
4 jaar geleden
What a fantastic review thank you for taking the time to do this! We love to hear how our valued customers benefit from their system. Likewise we appreciate hearing how we can do even better and am pleased to inform you that we are currently working on increasing our library of reports. Thank you once again.
Market leading product with a huge amount of flexibility and excellent customer support
Opmerkingen: Excellent, superb team. Approachable, helpful and constantly improving.
Pluspunten:
The team at BigChange have understood the needs of their customers. They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system. What makes them stand apart is the constant strive to improve the software. They consistently release regular updates and upgrades and will listen to new suggestions through their ideas portal. JobWatch is intelligent, featured packed and intuitive. It is also very easy to use once you have spent a little time exploring all the features of the software. JobWatch is also very customizable to your business type and processes.The customer support team 'RoadCrew' is second to none. I would go as far to say they have the best customer support of any business I have worked with.We have accelerated our business since we choose JobWatch and haven’t looked back since. I have no hesitation in recommending this software.
Minpunten:
It can be tricky to onboard all your data at the beginning but with perseverance and a willingness to adjust the way you 'used to work' to fit in with the software, you really won't be disappointed.
Reactie BigChange
11 maanden geleden
Hi Greg Thanks a lot for the extensive feedback and for working with us over the last year to provide insight on where we can continue to improve and serve our customers better. It's great to be on the journey with EMS and we look forward to working closely together so we can continue to help you accelerate your business. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer
Big Change - Good System once you get the hang of it but hard to learn and quite time consuming.
Opmerkingen: I am feeling better about it now but initially this is very hard for anyone to set up within a business that has their own job that they also need to do. The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't make sense you have to go back to the video again. Very Hard Work and Extremely time consuming. What would be better is that everything is set up in the back office by big change and then training is provided to the customer on how to use it.
Pluspunten:
I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to. I also like the Easy Views - This is one of the most helpful sections of the system.
Minpunten:
Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in. The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system. MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination. JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.
Reactie BigChange
vorig jaar
Hi Vicky, Thank you so much for taking the time to leave a detailed review. I am glad that you are making use of BigChange and if you need any further help please let me know and I can have your designated Customer Success representative can help. Many thanks Ian Burgess Chief Customer Officer [email protected] 07879 698697
Work made easier.
Opmerkingen: This software lends itself to so many different types of businesses, simply because the the customer services crew are so knowledgeable. They are helpful and always listen carefully to you. I can not fault them.
Pluspunten:
Being able to create a customer record and all the information at your finger tips. Jobs, bookings, equipment, documents, notes and the ability to FLAG items that need a follow up. Alerts can also be set up for so many things it helps keep everyone focused on weekly updates or even quarterly tasks to be completed. There are so many helpful options available.
Minpunten:
It has so many options, alerts, flags, notes, noteflags and reporting facilities it takes a while to try them all. This is a blessing and a curse. Once a working process is in place it is definitely a blessing.
Reactie BigChange
11 maanden geleden
Hi Kim Thanks a lot for the extensive feedback and for breaking it down into each area. We value the feedback around the reporting and how we can make it easier and more efficient to manage workloads. It is fantastic to see so many positive items listed and how you have managed to pull them together to help drive growth within your business. We look forward to working with you on developing the product further and help deliver even more benefit! If you or your team need any further help, please dont hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer
The good, the bad and the getting it right!
Opmerkingen: On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. Down side for myself, we as a business don't utilize it in other departments such as accounts. Doing this would stream line the whole process as Big Change can certainly do it
Pluspunten:
NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant
Minpunten:
One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, ....
Reactie BigChange
5 maanden geleden
Hi Suzanne, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. I am sorry to hear about the issues you are having, we would value your feedback on this. We would also love to show your accounts team the value they could get out of using the system. Please email me directly, and I will arrange a visit; [email protected] Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager
Gaswise Services Limited
Opmerkingen: From our first interaction with BigChange we have been impressed with their incredible customer service. The onboarding process was very professional and relatively straight-forward. We have and still have some significant issues, but BigChange have tackled them head on and ultimately I believe we will get them resolved.
Pluspunten:
Cloud-based means we no longer have to maintain a server. Day to day usage is a doddle the quality of information returned to us from the engineer's PDAs is tailored to us.
Minpunten:
The lack of MOT certification, this costs us thousands of pounds a year. We manage 7000 properties for our main customer and managing this could be better.
Reactie BigChange
2 maanden geleden
Hi Chris Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are still having issues with the MOT certification, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Use it or Lose it
Opmerkingen: Always a very helpful organisation from top to bottom.
Pluspunten:
There is such a vast array of help within this software to help you run the business.
Minpunten:
Only the fact there is so much and I do not have time to learn all the features, those using it on a daily basis with our organisation however are able to point me to wherever I need to go.
Reactie BigChange
10 maanden geleden
Hi Terry Thank you for leaving a review. It is great to see you getting the benefit from our software and that you have found it useful to have a level of tailoring to suit your business requirements. We are always looking for ways to help you navigate the system and for us to be able to help look at areas you may not be using and that could deliver you more value. This is the purpose of our Customer Success team so if you are not already in touch with your Customer Success representative please reach out and I can connect you. Many thanks Ian Burgess Chief Customer Officer [email protected]
Big change, Big easy.
Opmerkingen: Brilliant support provided quickly. It's fast, efficient and easy to use.
Pluspunten:
Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.
Minpunten:
As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.
Reactie BigChange
6 maanden geleden
Hi Allison, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
My Big Change Experience
Opmerkingen: I personally love the software and can see the future potential to save hundreds of manual hours within the team in the long term moving forward. The customer support is second to none in terms of being able to contact 24/7 to resolve any issues you may have.
Pluspunten:
The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.
Minpunten:
The lack of integration from Big Change to implement in to our business and transition from the old software we were using. We were unaware of the huge transition changes we had to implement to get the system working the way we would like. It also does have limitations that we would like to have access to, and be able to make alterations if we needed to. You also need to have advanced knowledge of word and Excel to be able to fully understand the software fully. I do have expert knowledge in both word and excel therefore 85% of the issues have been resolved, but the rest of the staff dont and there is the problem.
Reactie BigChange
3 jaar geleden
Many thanks for taking the time to write a detailed review - it is much appreciated. Your JobWatch system is feature rich and investment in set up time is required however the benefits - as you have discovered, are soon apparent. Your feedback has been shared with the relevant departments for consideration and thank you again, we are thrilled to hear you love the software.
Apardion Review - August 2022
Opmerkingen: So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. Any changes to any reports can be carried out much easier as we used to use paper copies of reports. Big Change has helped us save a lot of time on a daily basis.
Pluspunten:
System is suitable for many different types of jobs our company require on a daily basis. Schedule a job cannot be easier, likewise to edit a scheduled job is quick and simple.
Minpunten:
Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time consuming or complicated for new users to remember.
Reactie BigChange
vorig jaar
Hi Hannah Thanks for leaving us such a great review, we value each one of them equally but its always wonderful to see our customers getting so much value from BigChange. Job scheduling is at the core of what we do so its great to see that its so easy to use and that the system has allowed you to reduce your paper usage. We are Big on sustainability and helping our customers to do the same is a key part of our product offering. Most importantly you are seeing the benefits of saving time every day and it's a pleasure for us to see our customers grow stronger using BigChange. If you would like any further help with the system, I would be happy to connect you with your Customer Success representative. Many thanks Ian Burgess Chief Customer Officer [email protected]
Life changing
Opmerkingen: BigChange literally changed my life. In an instant we’ve done away with paper diaries, paperwork full stop and just a lot of time wasting process. The system is the beating heart of our business and everything except the finances runs through the system. We even track our vehicles and are working towards offering live time updates to our customers as well as letting them book their own appointments. I’ve recommended the system to several companies including a competitor and they’ve all gone with it.
Pluspunten:
How efficient it makes us as a business
Minpunten:
I found the set up difficult and technical however this was mid covid and the team were adjusting to this. They did help.
Reactie BigChange
11 maanden geleden
Hi Dave Thank you so much for the kind words, its fantastic to see that we are making such a huge impact in your business and to the lives of the people using it! It looks like you are making good use of the functionality and we would love to continue to work with you to make sure you are extracting maximum value from the platform. If you or your team need any further help, please dont hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer
