Justworks reviews

Good Software, GREAT Benefits for SMB's

Opmerkingen: Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Pluspunten:

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Minpunten:

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

Justworks does what it says on the tin

Opmerkingen: The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business. They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources. My employees love OneMedical, Health Advocate, and Teledoc. Love love. Having a self-service onboarding process is really great and simplifies our onboarding dramatically. Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there.

Pluspunten:

Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice. Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases. From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

Minpunten:

There are a couple of limitations that are vexing, verging on boneheaded: * PTO requests don't show remaining balance for the PTO plan * Unpaid time off is a manual ordeal * There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still * No expense management or reimbursement scheduling. It's just a manual process. * QBO integration is weak, but I've been promised it'll improve

Worst PEO ever

Opmerkingen: They just suck and I suggest you to not to be misled by their sales pitch

Pluspunten:

Somewhat easier to use they put too much burden on the company.

Minpunten:

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website Very unfriendly customer service - they act like a bunch of entitled officers

AMAZING HR/Payroll/Ben Admin (PEO) system for startups!

Opmerkingen: Great software, great service, great value!

Pluspunten:

I love how easy to use the platform is for both admins & employees! The employee onboarding process takes 5 minutes. AMAZING.

Minpunten:

I wish there was a dashboard view for reports that measured things like headcount, turnover, diversity etc

Justworks Is Amazing

Pluspunten:

What I truly like is the clarity on what we are being charged. I also enjoy how easy it is to use.

Minpunten:

The only thing I don’t like is it doesn’t have time tracking abilities for hourly employees. We have to use an outside tracking software.

Love JustWorks

Opmerkingen: Great product and great customer service.

Pluspunten:

Easy to set up, easy to manage, and easy for employees to manage their own information. The dashboard is great.

Minpunten:

Missing some minor features like recurring payments, and exporting transactions to excel doesn't break them out which makes accounting more difficult.

Streamlines life for startups

Opmerkingen: Positive

Pluspunten:

Justworks is easy to use and maintains a high service level, both from customer support and the HR services (which act as an outsourced HR team until we bring it in-house)

Minpunten:

We had some bumps in the road submitting information to state of NY to inform them we were working with a PEO, which led to a few letters that consumed a bit of time but were eventually cleared

Easy to Use & Saves tons of time for a business owner!

Opmerkingen: Overall very positive. Started with Justworks with my first hire and it made it a breeze, plan on continue using Justworks as company continues to grow.

Pluspunten:

Website interface is easy to use, streamlined. I like the Quickbooks Online integration I like the easy of comparing Health insurance and other benefits plans during selection and enrollment periods Payroll & PTO calendar sync with Outlook is a small touch but is SUPER useful

Minpunten:

I only docked one star because there isn't really an easy way to contact customer service by phone. Things are funneled to live chat or email first. However, live chat seems responsive and I've had only good customer service experiences.

Why Justworks Is The Real Deal

Pluspunten:

It comes with amazing time tracking features Payroll reporting is easy with Justworks Payroll management is also great and very helpful

Minpunten:

No issues with Justworks. No feature has failed.

It does Just Work!!

Opmerkingen: My overall experience with Justworks is the best and it is very deatailed. i wouldnt trade it for anything else.

Pluspunten:

This app is great and it is amazing, you get to see when your employee wants to be off and when they want to request time off as well. the best to have.

Minpunten:

I just recently started using and while i havent had any hiccups yet. i have nothing bad to say.

Justworks is a big time saver

Opmerkingen: Justworks has been a huge time saver for us. Onboarding and terminations are so much easier, payroll essentially runs itself, but perhaps the biggest perk is the great, affordable benefits we now have access to. In the end, even with the JW annual fees, we've saved a lot of money, and provided really great benefits to our employees.

Pluspunten:

The ease of onboarding has saved me countless hours.

Minpunten:

I wish the PTO visibility was a bit easier for employees.

Straightforward Dashboard with Excellent Support

Opmerkingen: Overall my experience with JustWorks has been a positive one. Their support team are easy to access and answer questions quickly.

Pluspunten:

Employee and contractor management solutions are super easy and straightforward. Benefits solution, including the Time Off options, are also easy to use and administer. Employees love the simple dashboard used for accessing review docs, submitting time off requests, and accessing contractor contacts.

Minpunten:

Wish vendors were treated like contractors, with the ability to store documents associated with vendors and add them to company directory.

It Just Works for our employees

Opmerkingen: We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll.

Pluspunten:

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

Minpunten:

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

I never thought I'd love a PEO

Opmerkingen: I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences. The switch to Justworks has been amazing. It's made my day-to-day work so much more streamlined and less stressful

Pluspunten:

The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!

Minpunten:

Reporting could be improved, but I know that this is something they're constantly working on.

A good solution for small and medium-sized businesses

Pluspunten:

I really like its interface, we migrated from another application which was very poor in support for its platform

Minpunten:

It still needs certain adjustments such as hourly payroll payment

I used it to check in and out when I went in to work.

Opmerkingen: It was easy and the map made it hard to cheaters to try to cheat the system by checking in from home or something shady like that.

Justworks is an excellent PEO for small business

Opmerkingen: Justworks is a PEO, which stands for Professional Employment Organization. The software is the tool you use to administrate most of your company's activities with the PEO. PEO's come in various business models, but here is the way to think about them: if you are a small business that wants to outsource payroll AND a full set of benefits (health insurance, 401K, dental insurance, workers comp, short term disability, long term disability, paid holidays, paid time off) to your full-time employees), one of your best options is to use a PEO. For payroll, tax and benefit purposes, Justworks becomes the "employer" of your employees. You remain the employer in terms of hire/fire/train/ performance appraisal. You select what benefits you want to offer, and have fairly good flexibility on whether you want the "gold plated" benefits or the "just good enough" benefits or something in between. As the employer, you pay roughly $80 - $99 per month per full time employee for payroll services, plus the cost of the benefits you choose to provide to your employees. As a very small business, using a PEO was by far the best option for me to provide big-company benefits.

Pluspunten:

When I shopped about two years ago, Justworks was by far the best AND lowest cost option. Justworks customer support (think of them as your Human Resources department for benefits and payroll) is top notch. We get answers to our questions within a few hours, and have always gotten satisfactory responses to issue. Their payroll service has always been satisfactory, and they allow my company to offer "big company" benefits.

Minpunten:

I really have no complaints about Justworks. When I was shopping for PEOs, I found lots of nightmare reviews of all the other PEOs I found. The large payroll companies also have terrible reviews. I never found a bad review of Justworks, and now I know why. They are a great service provider. The only way I can imagine leaving them is if my company grows so large that it makes sense to have an internal HR and payroll department.

Easy to navigate, even easier to understand

Opmerkingen: Justworks is just that good. It is easy to navigate and understand. I never fall behind on deadlines or lose important information. It's all in Justworks when I need it.

Pluspunten:

I like that all of my payroll information is easily accessible with an intuitive user-interface. For example, the platform reminds me when certain items are due such as healthcare insurance enrollment and W-2 tax information. It also notifies me of any status changes like salary increases, promotions, and the like. The software is also secure since it requires two factor authentication every time I login.

Minpunten:

It can take a while for changes to be reflected in the platform. For example, I would recommend adding new employees a few days before their start time to ensure that Justworks recognizes them when they login for the first time, without delay.

I use JustWorks everyday to keep track of all my HR needs. From payroll to 401K and tracking PTO.

Pluspunten:

I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!

Minpunten:

Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.

Switched from Trinet, and never looking back

Opmerkingen: Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve.

Pluspunten:

The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.

Minpunten:

It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.

Best UI, best value for money, can upgrade their customer support

Opmerkingen: I'm very happy with their platform, services and prices. Chose to renew our subscription for two years in a row. Others can't compete with their great pricing and their platform.

Pluspunten:

The information is very accessible, the look and feel is 21st century compares to others I've tried in the past. I can find anything I need about employees, payroll and more within 2 minutes max.

Minpunten:

The customer support can be better. They are very pleasant but are not always on top of things when it comes to different states or open issues. I've had to follow up with our account manager on different issues and once actually insisted on getting a new rep due to a series problem they created for us.

Great all-in-one HR tools for small business.

Pluspunten:

The employee portal is easy to use and intuitive. PTO administration is easy for the employees and administration. The fact that you can use Justworks to offer health insurance to your employees is a huge perk as well!

Minpunten:

There aren't really any manjor cons to the software itself.

JustWorks has been a lifesaver for our rapidly growing organization!

Opmerkingen: They have been an incredible partner. Great customer service and tools that help their clients reach new heights.

Pluspunten:

We love the easy functionality of the website. The time tracking and time off features have been great in implementing consistent policies. We employ people in multiple states so the work they do to manage the unemployment accounts in each state’s has really been the backbone that has allowed our rapid growth.

Minpunten:

No real complaints. I wish there was an app to use on my phone but understand the security concerns with that. I also wish is auto generated PTO balances and paid employees out automatically when they are terminated in the system.

Easy to use!

Pluspunten:

The app is easy to use! I like that it shows you how many hours you are working each day as well as let's you inform management if you forgot to clock in or out of the app.

Minpunten:

I really don't like how often it freezes. I would say at least 2-3 times a week it will freeze and I will need to reload the app!

Easy to use software to track vacation, choose benefits

Opmerkingen: It was a very good experience. I liked that I could approve vacation requests right on my phone. I never had any issues with this application.

Pluspunten:

I found the software very easy to navigate. As a manager, it was easy to grant time off, review team members and choose various benefits. I never had an issue finding what I needed. I was in and out of the tool very quickly.

Minpunten:

This is small but Justworks requires that you have a username. Why can't this just be an email? I sometimes forget what this is.